FAQs - 168.215.91.210
FAQs1. Where is the serial number of my tublocated?2. What can I use to clean my tub or shower?3. What is an Above Floor Rough-in?4. Can I replace my towel bar?5. What are grommets?6. Why do some bathing fixtures have to beshimmed?7. Can I use a rubber mat in my new bathingfixture?8. My jets are not working or one is morepowerful than another?9. Do you make custom bathing units?10. Can I purchase products directly from yourcustomer service department?11. How can I find a retail store that carries thebathing fixture I am looking for? Do youhave a list of stores that carry your productin my area?12. Do you make a shower or tub shower that ishandicap accessible?13. What type of caulk do you recommend formy bathtub or shower? Can I use 100%silicone caulk?14. Is the product I am looking to purchaseUPC/IAPMO approved?15. I am installing a shower door or showerenclosure with patterned glass, should therough side of the glass be on the inside orthe outside of the unit?16. Can the bathtub or shower wall be cut to fita smaller sized alcove?17. Do I need a special bathtub to work with anAqua Glass branded bathtub wall?20. Do you recommend a backer board or insertbe used when installing a tub or showerdoor over with my direct-to-stud ensemble?21. Do I have to leave a 1/8” gap between thetub ledge and the wall material?22. What kind of adhesive should I use wheninstalling my bathtub wall? How much will Ineed?23. To what types of material should I adheremy bathtub or shower wall?24. Do I have to remove my ceramic tile beforeI adhere my new bathtub or shower wall?Why can’t I install my wall over ceramictile?25. How do I ensure a watertight seal?26. What kind of caulk should I use to seal theseams of my new bathtub or shower wall?How much will I need?27. How do you recommend that I finish or trimaround a window in the bath or showerarea?28. How do I get adhesive off of the surface ofthe bathtub or shower wall?29. Why are there four holes in the enclosurebut only two access caps included in theparts kit?30. Should I remove the foam underneath theshower base before installation?31. Specifically how do I measure to install thewall jambs?32. If I need to install a filler strip what should Iuse to create it?33. How do I get the doors on my corner entryshower to roll smoothly?FAQs18. Are the direct-to-stud styled bathing fixtureensembles caulk-less? Where is the correctplace to caulk?19. Does the sub floor need to be level beforeI install my new direct-to-stud bathtub orshower base?1
1. Where is the serial number of my tub located?The serial number can be located by standing facing your bathing fixture then looking in the right, lowestcorner of the tub or shower. First look for the shiny Aqua Glass logo, then just below it, the serial numbercan be found on a small sticker.2.What can I use to clean my tub or shower?We recommend a non-abrasive, non-caustic cleaner used with a soft cloth. We do not recommend the useof any cleaners that are spray on and leave applications. Please read all directions and warnings on anycleaner before using.3.What is an Above Floor Rough-in?An above floor rough is the distance from the bottom of the drain to the floor of the installation area on atub or shower that is a minimum of 2 1/2” that allows for the installation of the drain pipe above the floorwithout having to cut the floor.4.Can I replace my towel bar?Yes, but the new bar will need to be installed with grommets to prevent leakage around the bar.5.What are grommets?Grommets are protective gaskets that are used to secure the towel bar from moving when installed and toprevent water from escaping around the bar to the back of the unit.6.Why do some bathing fixtures have to be shimmed?Shimming adds support to the base of the fixture as well as support for the installation of the unit therebyeliminating the weight of being supported only by the flanges.7.Can I use a rubber mat in my new bathing fixture?You may do so if you remove and completely dry the mat and the surface of the bathing fixture after everyuse, however, should you choose to use a rubber mat; the warranty of the bathing fixture is void.8.What do I do if my jets are not working or one is more powerful than another?If your jet is not performing or has less force, gently rotate the flowered escutcheon (middle) of the jetclockwise to open the jet or counterclockwise to lessen the flow of water.9.Do you make custom bathing units?FAQsAqua Glass distributes a wide variety of products in various sizes, colors and styles. Both our retail andwholesale distributors can special order items from our catalogs with specific options that are available.While many of our products can be adapted to suit specific installation situations, we recommend that2
you refer to the product installation requirements, available in the product section of this website, beforepurchase.10. Can I purchase products directly from your customer service department?Aqua Glass products are sold through a wide variety of plumbing wholesalers and retail home centers. Insome instances replacement parts are available for purchase through our customer service department.11. How can I find a retail store that carries the bathing fixture I am looking for?Do you have a list of stores that carry your product in my area? Many of our plumbing wholesaleshowrooms and retail home centers feature a number of our products; however, they also have the abilityto special order any product available in our catalogs.12. Do you make a shower or tub shower that is handicap accessible?Yes. Aqua Glass has a great selection of Special Care and universal design showers and tub-showers tomeet just about everyone’s need.13. What type of caulk do you recommend for my bathtub or shower?Can I use 100% silicone caulk? We recommend a latex acrylic caulk with less than 40% silicone.14. Is the product I am looking to purchase UPC/IAPMO approved?Many of our products are listed by IAPMO. Please refer to the product catalog, price book page or theindividual product specification sheet.15. I am installing a shower door or shower enclosure with patterned glass, should the rough side ofthe glass be on the inside or the outside of the unit?For all bathing fixtures featuring patterned or silk-screened glass, the rough or relief side of the glassshould always be facing the outside of the shower or tub.16. Can the bathtub or shower wall be cut to fit a smaller sized alcove?Because of the way that a direct-to-stud wall is designed for installation; the walls will only fit the alcovesize specified on the package and installation instructions.17. Do I need a special bathtub to work with an Aqua Glass branded bathtub wall? What brands/typeswill work?We manufacture bathtubs that match our direct-to-stud bathtub walls. However the wall sets can also fitany standard 30” x 60” bathtub.FAQs18. Are the direct-to-stud styled bathing fixture ensembles caulk-less? Where is the correct place to caulk?3
To avoid leaking, you must caulk the corner seams in addition to all of the outer edges of the wall set.Please refer to the product installation manual for more specific details.19. Does the sub floor need to be level before I install my new direct-to-stud bathtub or shower base?Yes, if your sub floor is not level, the bathtub and the wall set panels will not align properly thereforecreating an increased risk that water could get behind the panels and/or bathtub ledge.20. Do you recommend a backer board or insert be used when installing a tub or shower door overwith my direct-to-stud ensemble?Yes, the backer board needs to be placed behind the portion of the wall that the shower door will attachto. It provides the necessary surface for securing the door jambs to your bathtub wall. The backer boardneeds to be butted up towards the top of the panel or it will interfere with the alignment locator on thebathtub or shower base.21. Do I have to leave a 1/8” gap between the tub ledge and the wall material?Yes, keeping a small gap between the tub ledge and the wall material helps to reduce the chance of watergetting into the wall board. This small space allows the caulk to seep under the wall board providing awatertight seal.22. What kind of adhesive should I use when installing my bathtub wall? How much will I need?As outlined in the bathtub or shower wall installation manuals, Aqua Glass recommends 4-6 (10.5 oz.)tubes of adhesives suitable for use with polystyrene material. CAUTION: Do not use a torch in thebathroom where a wall has just been installed. Area must be ventilated first. Lingering solvent fumes areextremely flammable! Please read all precautions listed on product packaging before beginning yourinstallation.23. To what types of material should I adhere my bathtub or shower wall?Walls should be standard wallboard (drywall), water resistant wallboard (greenboard). We do notrecommend installing panels over existing ceramic tile or plywood. Surfaces must also meet the followingcriteria: free of dirt, film, waxes or any other residues, painted surfaces must be sanded and wallpapershould be removed.24. Do I have to remove my ceramic tile before I adhere my new bathtub or shower wall? Why can’t Iinstall my wall over ceramic tile?The solvent in the adhesive is unable to saturate and properly adhere to the ceramic tile as it wouldthrough drywall or greenboard. This causes the adhesive to leach into the polystyrene bathtub wall panelsand can cause the panel to soften or melt as the adhesive cures. Some of the wall styles that are made ofthinner material will soften and the ceramic tile grout lines could become visible beneath the wall panel.FAQs25. How do I ensure a watertight seal?4
The wall panels can be both overlapped and trimmed. If you chose to overlap the panels you will need toapply a small bead of adhesive plastic to plastic. Please make sure all of the seams are also caulked.26. What kind of caulk should I use to seal the seams of my new bathtub or shower wall? How muchwill I need?We recommend that you use 1 tube of any latex/acrylic caulk that is suitable for use with polystyrene. Besure to choose a latex acrylic caulk with less than 40% silicone. This can be found at most major homecenters, hardware stores and plumbing wholesalers.27. How do you recommend that I finish or trim around a window in the bath or shower area?If the window has a casing around it, you can butt the surround panels up to the casing and caulk wherethey meet. If the window has a plaster or a drywall corner, you can cap the corner by purchasing a plasticoutside corner molding (clear or color-matched) readily available at home centers or hardware stores.28. How do I get adhesive off of the surface of the bathtub or shower wall?Immediately after spill follow these steps: Pick up excess adhesive with paper towels taking care not smear or rub the adhesive. Use duct tape or masking tape to blot up remaining adhesive.If the adhesive has dried: Gently cut or scrape off the excess adhesive with a razor blade scraper, pocketknife, etc. Take specialcare not to scrape or cut into the surface of the wall surround. Use isopropyl (rubbing) alcohol on a soft cloth to soften and remove the remaining adhesive. Note: Testthe alcohol on an out-of-the way area to make sure it will not mar the surface. Wash the entire area that was in contact with the alcohol with soap and water to remove any residue.Mineral spirits and a putty knife may also be used with care.29. Why are there four holes in the enclosure but only two access caps included in the parts kit?The two provided caps are meant to cover the access holes at the bottom of the framing. When installed,the header rail will attractively cover the two other holes at the top.30. Should I remove the foam underneath the shower base before installation?The foam acts as a support for the base after installation. If it is removed the base could be damaged orcrack during use. After installation the foam will not be visible.31. Specifically how do I measure to install the wall jambs?FAQsTo install the wall jambs the plumb line is to be drawn 1 1/2” back from the front of your base. Be sure tocenter the wall jamb on the plumb line.5
32. If I need to install a filler strip what should I use to create it?A filler strip can be made out of a piece of wood or plastic. We recommend a material that is solid andwater resistant.33. How do I get the doors on my corner entry shower to roll smoothly?To insure smooth rolling, try loosening the clips or the rollers at the bottom of the door. The hardware maybe over tightened, thereby preventing the door from rolling smoothly.FAQs6
17. Do I need a special bathtub to work with an Aqua Glass branded bathtub wall? What brands/types will work? We manufacture bathtubs that match our direct-to-stud bathtub walls. However the wall sets can also fi
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