Selected Pages (not A Complete Plan)
Telecom QA/QC Manual SampleSelected pages (not a complete plan) Quality Manual Reporting Forms Inspection FormsContact:Ed Caldeira410-451-8006Pat[Pick the date]
[CompanyName]TelecommunicationsQuality ManualOperating Policies of the[CompanyName] Quality SystemVersion: 20150128VersionVersion notes20141228Initial issueApproval Signature and Date:President/ DateDocuments provided by [CompanyName] disclose proprietary information as well as copyright informationregistered with the U.S. Patent and Trademark Office. Please hold these documents in confidence and donot share them with other organizations, even if you do not charge a fee. Submittal of documents does nottransfer copyright ownership.
[CompanyName] Quality ManualQUALITY MANUALTABLE OF CONTENTS1. Quality System Management and Responsibilities . 71.1. Overview . 71.2. [CompanyName] Quality Policy . 71.3. Quality Duties, Responsibilities, and Authority . 71.4. Quality System Performance Measures . 101.5. Customer Satisfaction Performance Measures . 101.6. Exceptions. 102. Project Quality Assurance/Quality Control Plan . 112.1. Overview . 112.2. [CompanyName] Project License and Qualification Requirements . 112.3. Project Personnel and Qualifications . 122.4. Project Quality Assurance/Quality Control Plan . 142.5. Identification of Quality Controlled Work Tasks. 142.6. Project Quality Inspection and Test Plan . 142.7. Project Quality Communications Plan . 142.8. Project Quality Training Plan . 142.9. Customer Training On Operation and Maintenance . 152.10. Project Records and Documentation Plan . 152.11. Project Audit Plan . 153. Contract Specifications . 163.1. Overview . 163.2. Contract Technical Specifications . 163.3. Contract Drawings . 163.4. Contract Submittals . 163.5. Customer Submittal Approval . 183.6. Contract Warranty . 193.7. Contract Review and Approval . 194. Design Review and Control . 204.1. Overview . 204.2. Design Input Review . 204.3. Project Design Quality Assurance/Quality Control Plan . 204.4. Design Progress Reviews . 214.5. Design Output Verification and Approval . 215. Project-Specific Quality Standards . 225.1. Overview . 225.2. Regulatory Codes . 22Page 2Quality ManualCopyright
[CompanyName] Quality Manual5.3. Industry Quality Standards . 225.4. Material and Equipment Specifications . 245.5. Work Process Specifications . 255.6. Controlled Material Identification and Traceability . 255.7. Measuring Device Control and Calibration . 255.8. [CompanyName] Quality Standards . 255.9. Application of Multiple Sources of Specifications . 266. Project Purchasing . 276.1. Overview . 276.2. Qualification of Outside Organizations and Company Departments . 276.3. Quality Responsibilities of Key Subcontractor and Supplier Personnel. 286.4. Requirements for Subcontractor QC Plan . 296.5. Subcontractor and Supplier Quality Policy . 296.6. Project Subcontractor and Supplier List . 306.7. Purchase Order Requirements . 306.8. Project Purchase Order Approvals. 307. Process Controls . 317.1. Overview . 317.2. Project Startup and Quality Control Coordination Meeting . 317.3. Preparatory Project Quality Assurance/Quality Control Plan Planning . 317.4. Weekly Quality Planning and Coordination Meetings . 327.5. Process Control Standards . 327.6. Daily Quality Control Report . 347.7. Monthly Quality Control Report . 348. Inspections and Tests . 358.1. Overview . 358.2. Required Work Task Quality Inspections and Tests. 358.3. Material Inspections and Tests . 358.4. Work in Process Inspections . 368.5. Work Task Completion Inspections . 368.6. Inspection of Special Processes . 378.7. Independent Measurement and Tests . 378.8. Commissioning Functional Acceptance Tests . 378.9. Hold Points for Customer Inspection . 378.10. Quality Inspection and Test Specifications . 378.11. Inspection and Test Acceptance Criteria . 388.12. Inspection and Test Status. 398.13. Independent Quality Assurance Inspections . 398.14. Inspection and Test Records . 408.15. Project Completion and Closeout Inspection . 409. Nonconformances and Corrective Actions . 429.1. Overview . 42Page 3Quality ManualCopyright
[CompanyName] Quality Manual9.2. Nonconformances . 429.3. Corrective Actions . 4310. Preventive Actions . 4410.1. Overview . 4410.2. Identify Preventive Actions for Improvement . 4410.3. Train Preventive Actions for Improvement . 4411. Quality System Audits . 4611.1. Overview . 4611.2. Project Quality System Audit . 4611.3. Company-wide Quality System Audit . 4612. Record and Document Controls . 4812.1. Overview . 4812.2. Quality System Documents . 4812.3. Document Controls . 4812.4. Record Controls . 4913. Appendix . 5113.1. Definitions of Terms . 5114. Forms . 54Page 4Quality ManualCopyright
[CompanyName] Quality Manual5. PROJECT-SPECIFIC QUALITY STANDARDSAPPLICABLE REGULATIONS, INDUSTRY, and COMPANY STANDARDS5.1. OVERVIEW[CompanyName] personnel and subcontractors and suppliers are accountable for compliance tostandards-based written specifications.To achieve expectations reliably and consistently, specifications are clearly spelled out, not only for resultsbut also for processes. Specifications apply to materials, work steps, qualified personnel andsubcontractors and suppliers, safe work rules, and environmental work conditions.Standards ensure that results are specified rather than left to discretionary practices.5.2. REGULATORY CODESAll [CompanyName] construction activities comply with the relevant regulations. The Quality Manageridentifies regulatory requirements applicable to the jurisdictions served, including: Applicable Federal regulationsApplicable State regulationsApplicable building codes and local addenda to building codesApplicable Fire CodeApplicable Fuel and Gas CodeApplicable Mechanical CodeApplicable Plumbing CodeAdditional regulations specified by the customer contractThe Quality Manager identifies regulatory requirements that apply to a specific project on the ProjectQuality Assurance/Quality Control Plan.The Superintendent had jobsite access to relevant codes and government regulations.5.3. INDUSTRY QUALITY STANDARDSAll [CompanyName] construction activities comply with generally accepted good workmanship practicesand industry standards.The Quality Manager identifies supplemental requirements for industry standards that apply to a specificproject on the Project Quality Assurance/Quality Control Plan when it is not otherwise specified by thecontract, contract technical specifications, or approved drawings.Page 22Quality ManualCopyright
[CompanyName] Quality ManualRegulatory Codes and Industry StandardsReferenceStandard No.Reference Standard TitleConstruction and placement offorms, shoring and scaffoldingACI MCP-2Manual of Concrete Practice Part 23Reinforcement fabrication shapesand dimensionsACI 318MBuilding Code Requirements for Structural Concrete and Commentary3Reinforcement PlacementACI 318MBuilding Code Requirements for Structural Concrete and Commentary3Reinforcement SplicesACI 318MBuilding Code Requirements for Structural Concrete and Commentary3Reinforcement Splice WeldsAWS D1.4 D1.4MStructural Welding Code - Reinforcing Steel3Fiber Reinforcement mixingASTM C 1116/C1116MStandard Specification for Fiber-Reinforced Concrete3Installation details of stressingtendons and accessories.ACI SP-66 andACI 318M ACI 318ACI Detailing Manual andConcrete and Commentary3Cold weather requirementsASTM C 494/C494MStandard Specification for Chemical Admixtures for Concrete3Hot weather requirementsACI 305RSpecification for Hot Weather Concreting3Prevention of plastic shrinkagecrackingACI 305RSpecification for Hot Weather Concreting3Finish formed surface tolerancesACI 117Specifications for Tolerances for Concrete Construction and Materials andCommentary5Definitions of welding termsAWS A3.0M/A3.0Standard Welding Terms and Definitions5Workmanship and techniques forwelded constructionAWS D1.1/D1.1MStructural Welding Code – Steel5Welding standardsAWS B2.1/B2.1MSpecification for Welding Procedure and Performance Qualification5Framing and reinforcing openingsthrough a steel deckSDI DDPDeck Damage and Penetrations5Placement of concrete on a metaldeckSDI 31Design Manual for Composite Decks, Form Decks, and Roof Decks5Minimum spacings and edgedistances for screwsAISI SG02-KITNorth American Specification for the Design of Cold-Formed SteelStructural Members5Installation of chimneys, vents, andsmokestacksNFPA 211Standard for Chimneys, Fireplaces, Vents, and Solid Fuel-Burning Appliances5Install high-strength bolts5Installation of bracing andpermanent bracing and bridgingCFSEIField Installation Guide for Cold-Formed Steel Roof Trusses26Splicing and general conductorinstallationNFPA 70National Electrical Code26Mounting height of wall-mountedoutlet and switch boxesICC/ANSI A117.1Accessible and Usable Buildings and FacilitiesDivisionDescription3Building Code Requirements for StructuralRCSC's "Specification for Structural Joints Using ASTM A 325 or A 490 Bolts"Page 23Quality ManualCopyright
[CompanyName] Quality Manual26Install Control devices and protectivedevicesNFPA 70National Electrical Code26Grounding and bondingNFPA 70National Electrical Code26WorkmanshipNFPA 70National Electrical Code26Telecommunications groundingTIA-569Commercial Building Standard for Telecommunications Pathways andSpaces26Telecommunications pathwaysTIA J-STD-607Commercial Building Grounding (Earthing) and Bonding Requirements forTelecommunications26Warning Sign placementNFPA 70EStandard for Electrical Safety in the Workplace26Lightning Protection installationNFPA 780Standard for the Installation of Lightning Protection Systems31Bedding for buried pipingAWWA C600Installation of Ductile-Iron Water Mains and Their Appurtenances31Welding lengths of pipe together forbore holesAWS D1.1/D1.1MStructural Welding Code - Steel31Geotextile storing and handlingASTM D 4873Identification, Storage, and Handling of Geosynthetic Rolls and Samples31Shoring installationEM 385-1-1Safety and Health Requirements Manual31Precast prestressed concrete pileinstallationPCI JR-382Recommended Practice for Design, Manufacture and Installation ofPrestressed Concrete Piling31Drilled shaft foundation installationACI 336.1Specification for the Construction of Drilled Piers5.4. MATERIAL AND EQUIPMENT SPECIFICATIONSThe Quality Manager ensures that all types of materials and equipment that affect quality are identifiedand controlled.The Quality Manager evaluates the expected use of materials and equipment and identifies types ofmaterials and equipment that may affect project quality. For each item, the Quality Manager setsspecifications for their intended use, including: Compliance to contract requirementsCompliance to code and industry standards and listing requirementsStructural integrityPerformanceDurabilityAppearanceProduct identification for traceability.The Quality Manager identifies controlled material and equipment that apply to the project.The Quality Manager ensures that purchase orders for listed materials and equipment include therelevant specifications as specified in section 6.7 Purchase Order Requirements.Only approved materials are used in the construction process.Page 24Quality ManualCopyright
[CompanyName] Quality Manual5.5. WORK PROCESS SPECIFICATIONSThe Quality Manager ensures that work processes are controlled to ensure that the specifiedrequirements are met. When appropriate, the Quality Manager will specify project quality standards forwork processes that may include: References to documented procedures such as manufacturer’s installation instructionsProcedures for carrying out process stepsMethods to monitor and control processes and characteristicsAcceptability criteria for workmanshipTools, techniques and methods to be used to achieve the specified requirements.5.6. CONTROLLED MATERIAL IDENTIFICATION AND TRACEABILITYThe Quality Manager determines types of project materials that require quality controls.For each type of quality controlled material, the Quality Manager determines lot control traceabilityrequirements, if any, and specifies the means of lot identification. Identification methods may includephysical labels, tags, markings and/or attached certification documents.When lot controlled materials are received, the Superintendent verifies that materials have the specifiedlot identifications.The Superintendent maintains lot identification at all production phases from receipt, through production,installation, or assembly, to final completion. Acceptable methods for preserving lot identification includephysically preserving observable lot identifications, recording the lot identification on a work task qualityinspection form or other work record, or collecting the physical lot identifier as a record along withsupplemented with location.If lot controlled materials are without lot identification, the Superintendent deems the materials asnonconforming and segregates them and/or clearly marks them to prevent inadvertent use. TheSuperintendent treats the material according to the company policy for nonconformances. Only theQuality Manager can re-identify or re-certify the materials.5.7. MEASURING DEVICE CONTROL AND CALIBRATIONThe Quality Manager evaluates the project requirements and determines if there are measuring devicesthat require controls to assure quality results.For each type of device the Quality Manager identifies: Restrictions for selectionLimitations on use.Calibration requirements including the frequency of calibration. All calibrations must betraceable to national measurement standards.When a measurement device is found not to conform to operating tolerances, the Quality Managervalidates the accuracy of previous measurements.5.8. [COMPANYNAME] QUALITY STANDARDS[CompanyName] quality standards supplement contract requirements when they are necessary to ensurequality.Page 25Quality ManualCopyright
[CompanyName] Quality ManualThe Quality Manager identifies supplemental requirements for [CompanyName] Quality standards thatapply to a specific project on the Project Quality Assurance/Quality Control Plan.When [CompanyName] quality standards differ from industry standards or product manufacturerinstructions, the Quality Manager justifies that the standard reliably achieves quality results and thendocuments the justification.All [CompanyName] construction activities conform to the company quality standards.5.9. APPLICATION OF MULTIPLE SOURCES OF SPECIFICATIONSShould multiple sources of specifications apply to a work task, the higher level of specification applies.When there are equal levels of specifications that conflict, the specifications are applied in this order: Submittals approved by the customerContract technical specificationsContract drawingsGovernment regulations that exceed requirements of items below[CompanyName] quality specifications, including subcontract specifications[CompanyName] Quality ManualProduct installation instructionsIndustry standardsGenerally accepted practicesShould multiple sources of conflicting specifications apply to a project, the Quality Manager defines thestandards that apply to the specific project on the Project Quality Assurance/Quality Control Plan.Page 26Quality ManualCopyright
[CompanyName] Quality Manual7. PROCESS CONTROLSHOW WORK IS CARRIED OUT7.1. OVERVIEWThe construction process plan defines how project work is to be done and approved for the overallproject. The construction process plan is communicated to all key personnel, subcontractors and suppliersin a startup meeting. As the project proceeds, work task plans provide additional details of how eachindividual work task is carried out. Work tasks planning meetings are used to communicate expectationsof the work task plan to key personnel responsible for carrying out the work task.7.2. PROJECT STARTUP AND QUALITY CONTROL COORDINATION MEETINGPrior to the commencement of work, the Project Manager holds a meeting to discuss and coordinate howproject work will be performed and controlled. Key personnel from [CompanyName], subcontractors andsuppliers meet to review expectations for project quality results as well as quality assurance and qualitycontrol policies and procedures including: Key requirements of the projectThe Project Quality Assurance/Quality Control PlanRequired quality inspections and testsThe project submittal scheduleQuality policies and heightened awareness of critical quality requirementsProject organization chart and job responsibilitiesMethods of communication and contact informationLocation of project documents and records7.3. PREPARATORY PROJECT QUALITY ASSURANCE/QUALITY CONTROL PLAN PLANNING7.3.1. WORK TASK REQUIREMENTS REVIEWIn preparation for the start of an upcoming work task, the Superintendent reviews an integrated andcoordinated set of documents that collectively define quality requirements for the work task including: Objectives and acceptance criteria of the work taskQuality standards that apply to the work taskWork instructions, process steps, and product installation instructions that apply to the work taskShop drawingsSubmittalsTools and equipment necessary to perform the workLicense, certification, or other qualification requirements of personnel assigned to workRequired records of the process and resulting productThe subcontractor contracted to perform the work, if applicableCustomer contract requirementsRequired quality inspections and testsMethod for clearly marking nonconformances to prevent inadvertent useLocation of quality system records and documentsPersonnel trainingPage 31Quality ManualCopyright
[CompanyName] Quality Manual7.3.2. PREPARATORY SITE INSPECTIONThe Superintendent also performs a quality inspection of the work area and: Assesses completion of required prior workVerifies field measurementsAssures availability and receiving quality inspection status of required materialsIdentifies any nonconformances to the requirements for the work task to beginIdentifies potential problems7.3.3. WORK TASK PREPARATORY QUALITY PLANNING MEETINGSPrior to the start of a work task, the Superintendent conducts a meeting with key company, subcontractorpersonnel responsible for carrying out, supervising, or inspecting the work, and interested customerrepresentatives.During the meeting, the Superintendent communicates the work task quality requirements and reinforcesheightened awareness for critical requirements. Topics for a work task quality plan meeting include: Conflicts that need resolutionRequired quality documents and a verification of availability to personnel carrying out,supervising, or inspecting the work taskRecord keeping requirements and the availability of necessary formsReview methods and sequences of installationSpecial details and conditionsStandards of workmanshipHeightened awareness of critical quality requirementsQuality risksWork tasks quality inspection form7.4. WEEKLY QUALITY PLANNING AND COORDINATION MEETINGSThe Superintendent conducts a meeting with key company, subcontractor and supplier personnelresponsible for carrying out, supervising, or inspecting the work, and interested customer representatives.The meeting is held on a nominal weekly schedule. During the meeting, the Superintendent facilitatescoordination among the participants, communication among the participants, and reinforces heightenedawareness for critical requirements.The Superintendent maintains a record of the meeting event on the Daily Quality Control Report.7.5. PROCESS CONTROL STANDARDS7.5.1. JOB-READY START WORK STANDARDSWork on a work task starts only when conditions do not adversely impact quality, comply withgovernment regulations, contract technical specifications, industry standards, or product installationinstructions.The Quality Manager identifies supplemental start-work requirements that apply to a specific projectwhen they are necessary to assure quality results.Page 32Quality ManualCopyright
[CompanyName] Quality Manual7.5.2. WORK IN PROCESS STANDARDSWork is conducted o
ACI SP-66 and ACI 318M ACI 318 ACI Detailing Manual and Building Code Requirements for Structural Concrete and Commentary 3 Cold weather requirements ASTM C 494/C 494M Standard Specification for Chemical Admixtures for C
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