Making WebRTC Work For Any Business - TMCNet
Making WebRTC Work for Any BusinessMatt KrebsKelcor, Inc.
PanelistsSajeel HusseinCafeXChris VitekGenband
Critical Success Factors for WebRTC Adoption inany Business Simplicity & ease of integration End user device preferences (mobile) Contextual (beyond video) LOB sponsorship
New Account OpeningFrom Within Mobile & Web AppNew account formcompletion with liveassistGoal: IncreasedconversionProblem ResolutionResolve customer issuesw/o tying 1-800 numberlinesGoal: Improved FCR &reduced handling timeUse Case #1: Live AssistEnabled Contact Center Shifting phone customer toself-service web/mobile Shifting web customer tomobile appGoal: Increase adoption of digitalengagement toolsDigital EngagementEducate consumers on appfeatures & answer questionsfrom within the mobile appGoal: Education & mobile appadoption (decrease cost)Education
Intra-Enterprise(Mobile Employee Workforce)Field TechniciansEmployee PortalIT HelpdeskSales – support staffBusiness-to-Business (B2B)Supply ChainAttorney - PrisonerMedia RelationsUSE CASES SPANBEYOND THE CCAdvisor - ClientDoctor - PatientProfessor - StudentB2C Registered/Known UsersRetailCitizen ReachNew Client ProspectsB2C Anonymous Users
Differentiated Client and FA InteractionWebRTC videoembeddedseamlessly inbanking appReal-time viewof market dataA1 BankShared control& display ofportfolioSessionrecordings forcomplianceCorporate contactsintegrationInstant messaging &presence7
Remote Doctor’s RoundsEmergency Consult with SpecialistIN-ROOM CAREUSE CASESNurse Video Call ButtonPatient-Family Collaboration Portal
Pharmacy Provides Personalized ExperienceWeb or mobile app-basedHD video (up to 720p) One-way or two-way video in floating window Full screen videoDocument sharing with customerPrescriptions instructions How many pills per day Not to take with out foodAnnotation Highlighter (transparency) penShapesTextDifferent colorsAnnotation over live videoDigital Signature Transactions need physical documents/wetsignatures
Connected Factory Shop Floor – Use CaseUse CaseEnable staff and supervisors with videocollaboration and other “live assist”functions from within iOS app to reducedowntime & quality issues on shop floorImpact Increase manufacturing efficiency(throughput, capacity utilization) Increase yield, reduce rejects On-time delivery, shorter cycle timesTechnology CaféX Fusion Client SDK Cisco VCS/VCE, MCU, TMS, CUCM & EX60/90Shop floor / assembly line hasan issue – downtime or qualityimpact!Worker launches video chatwithin company iPad app tosupervisor who loops inremote expert on EX-60Supplier is pulled into theconference & part diagram isshown on the screen withannotation, co-browsing so thatsupplier can send the exact part
Oil/Gas Rig Cameras Linked to Web Portal Security cameras on oil rigsCustomer ask: Link oil rig cameras into webportal and to enterprise network (specificallyteleconference)Server application generates SDP and sets upmedia channels into the enterprise via theFusion Media BrokerTechnologies:– Fusion Client SDK– Fusion Web Gateway– Fusion Media Broker– Cisco VCS-C and VCS-E– Cisco MCU
Student – TA – Professor CollaborationCUCM VoiceHelp PageVisualVoicemailInstantMessagingVideo withFull ScreenOptionDial Padwith ShortNumberDialingFile Sharing &StreamingIntegratedJabberPresenceFull ScreenCaféX Communications Confidential 2013 –All Rights Reserved.12
Insurance: Auto Claims ProcessChallengeLive video chat with agentwho can see customer’s geolocation & account info Policyholder involvedin auto accident needsreal-time assistancefrom insurer & otherpartiesBusiness Impact Seamless “Live Assist”experience forpolicyholder Increased clientloyalty, makes personalreferrals Accelerated claimsprocessingCustomer followingaccident opens insurancefirm’s mobile app, taps“Live Assist” to connectto agentAgent pushes relevantdocuments & web links tocustomerAgent conferences in otherparties via voice/video roadside assistance body shop car rental agencyCustomer shares video & photos ofcrash site with agent in real-timeCustomer amazedby all-in-oneclaims process
Retail Use CaseCapture usercontext (profile,online activity)Share & jointlycontrol screen(co-browse)Draw &annotate toeducateVoice or videochat with movablewindowContent push(docs, links,videos, apps,visual IVR)Session tagging foraudit & searchIntegration with CC/UC infrastructure & SIP endpoints
Virtual PrisonerVisitationInmate - AttorneySecure MeetingsRemote CourtAppearancesVirtual PrisonerEducationUse CasesPrisoner - ClinicianVirtual ExamsVirtual GroupCounsellingWarden VirtualTown HallInter-FacilityCommunication
US Justice System & Jurislink – Case StudyBusiness ImpactPrisoner meets withattorney via video kioskVideo chat with attorneyAttorney can draw onscreenAttorney can co-browse,push documents & linksKiosk Up to 60K/month savingsfrom travel avoidance forattorneys & parole officers Increased case efficiency Improved safety Reuse existing technologyAttorneys don’t need todownload an app or client –simply click to collaborate!
WebRTC Use CasesChristopher VitekWebRTC Evangelist
Samsung Connected HealthA New Way To Support Mobile Patients18GENBAND Confidential and Proprietary
SAP Real-Time CommunicatorEmbedded Communications for Enterprises19GENBAND Confidential and Proprietary
Industry Use tertainmentMass MediaDisaster RecoveryGENBAND Confidential and Proprietary
CaféX Fusion Client SDK Cisco VCS/VCE, MCU, TMS, CUCM & EX-60/90 Technology. Oil/Gas Rig Cameras Linked to Web Portal Security cameras on oil rigs . Samsung Connected Health A New Way To Support Mobile Patients. 19 GENBAN
Chapter 1: Getting started with webrtc 2 Remarks 2 Examples 2 Setting up a WebRTC-based communication system 2 Introduction to WebRTC 3 Get access to your audio and video using getUserMedia() API, Hello WebRTC! 3 Chapter 2: Using getUserMedia() to request camera and microphone access 5 Examples 5 Using getUserMedia() 5 For what getUserMedia() is used? 5
WebRTC functionality into Android applications for placing calls from the Android device to the SBC. For a simple click-to-call button use case, a WebRTC widget is offered which can be easily integrated into websites and blogs without any JavaScript knowhow. See the WebRTC Widget Installation and Configuration Guide. 1.1 Purpose
platform-, and os-based implementations of WebRTC, those are beyond the scope of this book. So too are any third-party WebRTC libraries you might have heard about. However, the core principles of WebRTC that we'll look at in depth—working with a signaling channel, establishing peer connections, adding and managing
The WebRTC-SIP gateway acts as a relay between the WebRTC clients (usually browsers) and your SIP server(s) (IP PBX, Softswitch, SIP proxy or other SIP capable equipment). MRTC includes all the necessary modules for optimal protocol conversion regardless of your WebRTC or
Bruksanvisning för bilstereo . Bruksanvisning for bilstereo . Instrukcja obsługi samochodowego odtwarzacza stereo . Operating Instructions for Car Stereo . 610-104 . SV . Bruksanvisning i original
SIP as the signalling protocol and will not work with other signaling protocols (XMPP, MQTT, JSON/WebSockets). WebRTC-test [11] is an open source framework for func-tional and load testing of WebRTC on RestComm; a cloud platform aimed at developing voice, video and text messaging applications. Finally, Red5 has re-purposed an open source RTMP load
06 2019, Cisco demoed of the first Real-Time AV1 integration in RTP and WebRTC (webex). No SVC, not open-source. 07 2019, CoSMo Software released a demo of Real-Time AV1 integration in RTP and WebRTC. No SVC. Open source. 08 2019, AV1 Availability in MilliCast is announced
implementing the WebRTC communication with the same users, by taking care of the whole WebRTC lifecycle (negoti-ation, establishment and management of PeerConnections); iii) attaching users to plugins, in order to allow them to exchange messages (based on a per-plugin ad-hoc protocol) and more importantly media (relaying plain RTP/RTCP).
