PENNSYLVANIA LIBRARY ASSOCIATION Bulletin V O L U M E 7

PA Forward Star Library Spotlight: Marple LibraryB Y: J A C K I E D I L L O N - FA S TThe Pennsylvania Library Association (PaLA) launched the PAForward Star Library Program in January of 2017. The initiativewas designed to recognize the valuable programs offered atPennsylvania libraries that promote and encourage five keyliteracies to their constituents of all ages: Basic, Civic & Social,Financial, Health, and Information. The initiative is a three-stepstar achievement process with libraries first completing activitiesfor Bronze star status, followed by Silver, and finally Gold starstatus. As of August 2019, 209 total libraries participated in PAForward, and a total of 102 libraries have achieved the Gold starstatus.Marple Library, located in Delaware County, had the distincthonor of achieving Gold Star Status on June 6, 2019. Thisachievement marks the first library to receive this status inthe entire Delaware County Library System. Library Director,LaTanya Burno, provided some insight into Marple Library’sjourney throughout the PA Forward program.Marple Library hosted a celebration of their PA Forward Gold Star achievement inAugust 2019. Photographed (from left) is Cathy Bittle, Director, Delaware CountyLibraries; LaTanya Burno, Director, Marple Library; Brandi Hunter-Davenport,PA Forward Project Manager; and Christi Buker, Executive Director, PennsylvaniaLibrary Association.Could you please describe the library’s goals for achievingeach star level, especially the Gold Star?How did the community react to the Gold Star Status?LB — By achieving each star and informing our community ofour path to the gold star, we achieved a strategic plan goal, whichhas been to raise awareness of the high quality and variety ofprograms and services we offer at Marple Library. By providingprograms, services, and materials which aligned with the fiveliteracies of PA Forward, we were able to achieve Gold Starstatus.What were some of the challenges Marple Library facedduring the process? What were some successes?LB — The biggest challenge was finding the time to devote tothe PA Forward Star Library Program. We had many successesthroughout the process. Staff from various departments workedtogether in a way that strengthened relationships and allowedeveryone to contribute to the ultimate goal. We were able toutilize this process to strengthen our social media presence,which worked hand in hand with our new strategic plan. Staffand Board of Trustees collaborated throughout the entire processand celebrated our success with each star achieved.Was the process of going Gold easier or more difficultthan anticipated?LB — Once we designated a point person, the process ofachieving each benchmark became easier. It really helped to haveone person spearheading the project.LB — We made a conscious effort to keep the community abreastof our success at each star level. There was great excitementand encouragement throughout the process and we receivednumerous congratulatory messages. The community helpedus celebrate with ice cream and cake where we were given aCertificate of Recognition from Senator Tim Kearney’s Officeand a House of Representatives Citation from RepresentativeJennifer O’Mara, along with praise from Delaware CountyLibrary System Director, Catherine Bittle and Marple TownshipCommissioners.What do you think going Gold means in terms ofcommunity engagement?LB — It became easier to actively engage with the communityas we progressed. The PA Forward Star Library Program helpedMarple Library show its community the bigger picture — thatpublic libraries are more than just books, they are vibrantcommunity centers that improve lives. Attaining the highest levelof recognition allows Marple Library to be recognized as a vitaland necessary component in the success of its community.What does the Gold Star status mean to you, the library,and the staff?LB — Attaining Gold Star Status is a great accomplishment for allof us and this achievement provides evidence of our commitmentto the Marple Township community.Continued on next pageOCTOBER/NOVEMBER/DECEMBER 2019PaLA Bulletin 5

What does being the first PA Forward Gold Star library inDelaware County mean for Marple Library?LB — The PA Forward framework enabled us to promote ourprograms in a way that showcased the quality of programmingthat is representative of all Delaware County libraries. We areall capable of achieving the Gold Star status and we all need tosupport each other to do so. The library profession is naturally acollaborative profession, and we can all help and support eachother to participate in the PA Forward program. All librariesare working towards the same goal — enhancing the lives ofour community members, but we can achieve this goal better,together.Do you have any advice for Pennsylvania libraries thathave started or are currently involved in the PA Forwardprogram?LB — Carving out time is a major challenge in the PA Forwardprogram. Incorporate the benchmarks into your goals andhave one person focus on matching the benchmarks with yourcurrent programming. Empower this point person to assessthe programs and identify strengths towards the benchmarksand areas that require improvement. Communication is key,as well. Consistently check in with staff to make sure they areall on the same page. Always stop to thank your staff and givethem recognition for their hard work. Telling staff that they arevaluable to the library and to the program can go a long way. Acertain sense of passion is required to succeed in the program,and you can easily cultivate passion with your staff by showingappreciation for their hard work.The 2019 PALS Writing Group members are (from left) Amber Kennedy-Lyons,Zoey Mills, Heather Weleski, Jessica Smith, and Dana Brigandi.Do you have any advice for libraries currently notinvolved in the program or libraries who are consideringbecoming involved in PA Forward?LB — I encourage every library go for it! There are only positiveoutcomes with this program. Having quantifiable evidencethrough the PA Forward Star Library program better positionslibraries to strengthen community ties, build lasting relationshipswith potential partners, and confidently seek out fundingopportunities.More information about the PA Forward Star LibraryProgram and how to get started can be found at http://www.PAForwardStarLibraries.org .This article was produced by the 2019 PALS Writing Group. Group members are Dana Brigandi, James V. Brown Library; Amber Kennedy-Lyons, Margaret R. Grundy Memorial Library; Zoey Mills, Tredyffrin Public Library; Jessica Smith, Carnegie Library of Pittsburgh; and Heather Weleski, Avalon Public LibrarySave the Date for PALS in 2020!The Pennsylvania Library Association (PaLA) Academy of Leadership Studies (PALS) is happy to announce its 2020 training opportunities. PALS isleadership development for librarians with the driving philosophy that leadership is a choice we make, not a position we hold.CHOOSING LEADERSHIP(April 2020)The Choosing Leadership one-day workshop willtake place on a weekday in April (date TBD). Thisworkshop is specifically designed for non-degreedlibrarians and support staff who are looking forways to realize their leadership potential. Anyonewho works in libraries, regardless of their position,is welcome to attend. This workshop is also opento students.LEADERSHIP ACADEMY(May 31–June 3)The Leadership Academy, a 3.5 day workshop, will run from May31, 2020 to June 3, 2020. The Leadership Academy is designed for MLS/MLIS degreed librarians whether they are fresh out of school, or have6 PaLA Bulletinbeen in the field for years. Participants work closely with each other,and with appointed mentors, to explore what it means tobe a leader and how they can choose to be leaders fortheir libraries. Attendance in this workshop has theadded benefit of a yearlong group project to honeleadership skills.DIRECTORS’ INSTITUTE(June 3–Jun 6)The Directors’ Institute, a 3.5 day workshop,will run from June 3, 2020 to June 6, 2020. TheDirectors’ Institute is designed for library directorsand assistant directors, as well as equivalent positionsin academic libraries. Participants will work closely with eachother and with appointed mentors to explore what it means to be botha library director and a library leader.OCTOBER/NOVEMBER/DECEMBER 2019

John EulianoErie County Public LibraryCatherine O’SullivanLancaster, PASharon GardoskiClarion University of PA/Dept of LibraryScienceKristen PanekCambria County Library SystemL. Amoi GoldmanHershey, PAPERSONAL MEMBERSKristi Addleman RitterPenn State Mont AltoSarah BeckingJoseph T Simpson Public LibrarySarah BillmanMill Hall, PAJulie BoamErie County Library SystemCourtney BonnetNorthland Public LibraryMeg BowiePhiladelphia, PASarah BoyceMars Area Public LibraryKaitlyn BoylanFOR Sto-Rox LibraryMeaghan CashIndiana, PABridget ClarkSewickley Public LibraryRaina ColeClarion Co., PAShannon CollinsRutledge, PAStephen CookMargaret R. Grundy Memorial LibraryMaria CuccaroMurrysville Community LibraryDebbie DeaneBradford Area Public LibraryNatalie DeRisoCarnegie Library of Pittsburgh SheradenHannah DeweyTidioute, PANatasha DonaldsonVillage Library of MorgantownRebecca EliasState College, PAOCTOBER/NOVEMBER/DECEMBER 2019Tara GouldeyWernersville Public LibraryDavid HrivnakPeoples LibraryHolly JacksonMansfield UniversityBrendan JohnsonPenn State Abington CampusJennifer JohnsonYork County LibrariesKaren RiderCentral Bucks School DistrictShelley RosenSimmons College GSLISChristine SantoroRichland Community LibraryMargaret SchachteAshland, PAJaylene SmithRedbank Valley Public LibraryAlexandra SrolisChester Springs, PANeil KennedySouthampton Free LibraryLee SteubeUpper Darby Twp/Sellers Mem Free PublicLibraryRichelle KlugSewickley Public LibraryAlbert SunYork, PAJohn KristineSarver, PAAndrea TerritGreensburg, PALaura KupetsRostraver Public LibraryRebecca ThompsonKing’s College — PAKaitlyn LabrozziErie County Public LibraryKatarina TroutmanPhiladelphia, PANicole LenzCambria County LibraryKathleen UrichRichland Community LibraryChari LyonsCarnegie Library of HomesteadKristy WallAltoona Area Public LibraryThomas MackellPhiladelphia, PAAmanda WannerBerwick, PAChris MauchlineHoneybrook, PAAshley WinelandPittsburgh, PAShelley MerrellHuntingdon County LibraryMarcus YuilleErie County Public LibraryColleen Murray-DonaldsonErie County Public LibraryKatherine NeidigHeinz History Center & Detre LibraryINSTITUTIONAL MEMBERSElkland Area Community LibraryVanessa NelsonHuntingdon Valley LibraryOley Valley Community LibraryErik NordbergIndiana University of PennsylvaniaSouthampton Free LibraryParkland Community LibraryMichelle OrtasicGuthrie Memorial LibraryPaLA Bulletin 7

Remembrances of Sara Jane CateB Y: N A N C AV E N A U G HPennsylvania’s libraries have lost a passionate citizen advocatewith the death of Sara Jane Cate in Harrisburg on August 25,2019. For almost four decades, she led with distinction on thelocal, county, state and federal levels. I first met my friend inthe mid-1970s when it looked like the Dauphin County LibrarySystem would need to close the doors of some of its branches.Sara Jane realized that the DCLS board of trustees could makebetter things happen for its libraries, so she became a trusteein 1979 and served until December 17, 2014 which the countycommissioners declared Sara Jane Cate Day on her retirementfrom the library board. In this 36-year period, she was president,vice-president and secretary and chaired every committee.Soon she was Chair of the Trustee Division of PLA and on thatboard as well. Citizens and library professionals all over thecommonwealth knew her name as someone who could help getthings done in the library community.Since her involvement began with Friends, she was one of thefounding mothers of Pennsylvania Citizens for Better Libraries,a state-wide advocacy and training group for citizens acrossthe state, another group where she held leadership positions asan officer or Committee chair. She received both the LifetimeAchievement Award and was awarded Emeritus Membershipstatus.When Governor Bob Casey called for a statewide leadershipconference, SJ was there and soon became one of a few PAdelegates to a White House Conference on Libraries andInformation Services. Eventually she led this federal group,too. She also became one of the lay leaders on the Governor’sAdvisory Council on Libraries, a position she kept through manypolitical changes of administration.Like many of us, she refused to believe that libraries will diebecause of the Internet. She had many library stories to tell tomake more friends and to influence funders. She was neverhesitant to engage nay- sayers or to encourage people to lovetheir libraries. Whenever Pennsylvania’s libraries take a stepforward, Sara Jane Cate’s spirit will be there cheering.Excerpts from Sara Jane Cate’s ObituarySara Jane “SJ” Cate of Lower Paxton Township, diedpeacefully at Homeland Center in Harrisburg on August25th surrounded by those who loved her. Sara Jane wasthe daughter of Frederick and Esther (Garber) Reiter.Sara Jane often called herself a “domestic engineer” buther passion was advocating for libraries, having servedin many capacities with the Dauphin County Library,the Friends of the East Shore Area Library, PennsylvaniaLibrary Association, Pennsylvania Citizens for BetterLibraries, The Pennsylvania Governor’s Conference on Library and Information, and the White House Conferenceon Library and Information Service.SJ also served as a board member on the Lower PaxtonTownship Zoning Hearing Board for nearly 30 years, wasa member of Market Square Presbyterian Church fromthe age of 12 where she had served as Deacon, Elder,Trustee and youth advisor. Sara Jane was also a long-time member of the Harrisburg Study Club and had alsobelonged to the Civic Club of Suburban Harrisburg, theDauphin County Women’s Club, Harrisburg League ofWomen Voters and served posts on the PTA, United Way,WMSP-FM, and the Girl Scouts.8 PaLA BulletinSJ had a very active social life and enjoyed playing bridgeand going to dinner with her friends in, The Lady Bugs.Prior to his passing SJ and her husband enjoyed traveling,dancing, and spending time with their daughter Beth andher husband.She was preceded in death by her beloved Donald J. Cate,her parents Fred and Esther Reiter, her sister Alice LouiseBowers and husband Robert, her brother, David Reiter,and her sister, Mary Ann Corbett. Surviving is her daughter, Elisabeth Cate-Freeman and her husband WilliamFreeman of Harrisburg. She also leaves behind manyrelatives and friends whom she loved as well.Donations in her honor may be made to the DauphinCounty Library System, 101 Walnut St. Harrisburg, PA17101, or to Market Square Presbyterian Church 20 S.2nd St. Harrisburg, PA 17101. www.pennlive.com/obits.OCTOBER/NOVEMBER/DECEMBER 2019

I T ’ SA C A D E M I CMaking a Difference at Your LibraryWith Cultural IntelligenceB Y E M I LY M R O S S“148 bad boys and only 2 seatsleft.” In the starting video forDr. Michele Villagran’s keynotespeech during this year’s PaLAconference, unsuspecting couplesencounter a theater full of toughlooking men in motorcycle gear.The couples all react differently –some hesitantly, asking questionsEmily Mrossof each other, or even leaving thetheater all together. One woman approaches the empty seats,but her partner pulls her back. Couples that take the seats arerewarded with cheers and beers from the bikers for joiningthem. Dr. Villagran asked the audience how they might reactto such a situation.Dr. Villagran, CEO of CulturalCo,LCC and Assistant Professor at theSan Jose State University Schoolof Information, explained duringthe College & Research Division(CRD) Luncheon that we might notfind ourselves in such a strikingcultural clash as in the video, butworkers today are a mix of fivegenerations who have differentcultures based on generationalgroups. Beyond age, workers andthose they serve represent a wideDr. Michele Villagranrange of ethnicities, languages, andvalues. It is important that we are culturally intelligent, saidDr. Villagran, so that we can create and maintain diverse,inclusive, and equitable organizations. Cultural intelligence,as defined by Soon Ang and Linn Van Dyne, in the Handbookof Cultural Intelligence: Theory, Measurement, and Applications,is “the capability to function effectively across variouscultural contexts,” including national, ethnic, organizational,generational, and others.In order to develop cultural intelligence, we must firstaddress unconscious biases, which are present in everyperson, Dr. Villagran said. Unconscious biases are “attitudesor stereotypes that affect our understanding, actions, anddecisions in an unconscious manner,” meaning we do notactively choose to behave in a biased way or think prejudicedOCTOBER/NOVEMBER/DECEMBER 2019thoughts; in fact, unconscious biases can be the opposite ofyour declared beliefs. Nevertheless, we all have unconsciousbiases, and if we do not become aware of them and addressthem within ourselves and our organizations, they cannegatively shape organizational culture. Dr. Villagran gave apersonal example in that she is from San Francisco, which hasa serious problem with homelessness, or the “unhoused,” asshe calls them. While she believes that unhoused individualshave the right to use community libraries, sometimes shefeels uncomfortable with their presence there.Prior to her speech, Dr. Villagran surveyed PaLA memberson their feelings about and experiences with culturalintelligence. She shared some of the survey results during theluncheon. The full analysis will be available in the comingmonths as an article in Pennsylvania Libraries: Research andPractice, the open-access scholarly journal sponsored by CRD.In a qualitative question, respondents generally reportedthat the value of cultural intelligence in their library wasthat it helps create an environment where everyone in theircommunity feels welcome. In another question about theimportance of cultural intelligence in the individual’s role attheir libraries, responses indicated that it helped people be aleader, be inclusive, and resolve conflict. Dr. Villagran notedthat noticing and managing conflict in a constructive manneris a key application of cultural intelligence.There are four stages to cultural intelligence, said Dr.Villagran. Drive, the first stage, can be both intrinsic andextrinsic; there must be some force moving a person tobecome more culturally intelligent. Once a person ismotivated, they move to the knowledge stage, which hasfour subdimensions: knowledge of business or culturalsystems, interpersonal and cultural values, socio-linguistics,and leadership. Dr. Villagran illustrated the challenge ofknowledge with another video, a TED talk by Derek Sivers. Ina simple example — asking someone, “Where do you live?,”he illustrates a huge difference in how addresses are definedin the United States versus in Japan. Neither is wrong – butthey are very different. It’s important to ask for differencesto be explained so you can expand your knowledge andunderstanding. After establishing knowledge, one moves intothe strategy stage, which involves planning, awareness, andchecking. Finally, the action stage involves speech acts as wellas verbal and non-verbal communication. Though the stagesPaLA Bulletin 9

I T ’ Sflow into one another, they also loop back, in an unendingprocess of learning and improvement

Marple Library, located in Delaware County, had the distinct honor of achieving Gold Star Status on June 6, 2019. This achievement marks the first library to receive this status in the entire Delaware County Library System. Library Director, LaTanya Burno, provided some insight into Marple Library’s journey throughout the PA Forward program.