CITIZEN S CHARTER - Civil Service Commission

CITIZEN’S CHARTER(updated as of 30 November 2013)

ForewordiiiThe Civil Service Commission: Powers and FunctionsvVision and MissionviiPerformance PledgeixFeedback and Redress MechanismxList of CSC Frontline Services11List of CSC-Central Office Frontline Services17List of CSC-Regional Office Frontline Services35Feedback Form73Directory74Forms85

Service quality is tested, gauged and determined, to a large measure, at the frontline desk.Perceptions are created at the frontlines. Images are built at the frontlines. It is for thesereasons that the Civil Service Commission (CSC) has long placed premium on improvingfrontline service delivery by initiating courtesy campaigns, conducting training programs on basicclient satisfaction, among a number of initiatives. It was just fortunate that one specific law, theAnti-Red Tape Act of 2007 (ARTA), provided additional reason, for the Commission to underscoreto government agencies nationwide the importance of effective and efficient frontline services.And while the Commission helps implement the law, it also has to abide by its provisions.The CSC thus has crafted its Citizen’s Charter, a quick guide to the frontline services provided at itscentral and regional offices. It provides basic information on the Commission and on some of itsexclusive services.As with that of other public offices, the CSC Citizen’s Charter was drawn up to facilitatefrontline service transactions. It forms part of the solution to end complaints on laborious, lengthyprocedures and to bring to the fore pleasant, reliable and dependable engagement between theclient and the public - which is how government service should always be.FRANCISCO T. DUQUE III, MD, MScChairmaniii

Compositionof theCivil Service CommissionThe Commission en banc is composed of a Chairperson and two Commissioners who areappointed by the President of the Philippines with the consent of the Commission on Appointmentsfor a term of seven years without reappointment. Appointment to any vacancy shall be only forthe unexpired term of the predecessor. In no case shall any Commission Member be appointed ordesignated in a temporary or acting capacity.PowersandFunctions*As the central human resource institution of the Philippine Government, the Civil ServiceCommission, among others, has the following powers and functions: Administer and enforce the constitutional and statutory provisions on the merit systemfor all levels and ranks in the Civil Service;Prescribe, amend and enforce rules and regulations for carrying into effect theprovisions of the Civil Service Law and other pertinent laws;Promulgate policies, standards and guidelines for the Civil Service and adopt plans andprograms to promote economical, efficient and effective personnel administration inthe government;Formulate policies and regulations for the administration, maintenance andimplementation of position classification and compensation and set standards for theestablishment, allocation and reallocation of pay scales, classes and positions;Render opinions and rulings on all personnel and other Civil Service matters whichshall be binding on all heads of departments, offices and agencies and which may bebrough to the Supreme Court on certiorari;Appoint and discipline its officials and employees in accordance with law and exercisecontrol and supervision over all the activities of the Comission;Control, supervise and coordinate Civil Service examinations. Any entity or official ingovernment may be called upon by the Commission to assist in the preparation andconduct of said examinations including security, use of buildings and facilities as well as*Based on Subtitle A, Title I, Book V of E.O. 292 otherwise known as the Revised Administrative Code of 1987v

personnel, and transportation of examination materials which shall be exempt frominspection regulations;Prescribe all forms for Civil Service examinations, appointments, reports and suchother forms as may be required by laws, rules and regulations;Declare positions in the Civil Service as may properly be primarily confidential,highly technical or policy determining;Formulate, administer and evaluate programs relative to the development andretention of qualified and competent workforce in the public service;Hear and decide administrative cases instituted by or brought before it directly oron appeal, including contested appointments, and review decisions and action ofits offices and of the agencies attached to it. Officials and employees who fail tocomply with such decisions, orders or rulings shall be liable for contempt of theCommission. Its decisions, orders or rulings shall be final and executory.Issue subpoena and subpoena duces tecum for the production of documents andrecords pertinent to investigations and inquiries conducted by it in accordance withits authority conferred by the Constitution and pertinent laws;Advise the President on all matters involving personnel management in thegovernment service and submit to the President an annual report on the peronnelprograms;Take appropriate action on all appointments and other personnel matters in the CivilService including extension of service beyond retirement age;Inspect and audit the personnel actions and programs of the departments,agencies, bureaus, offices, local government units and other instrumentalities ofthe government including government-owned or controlled corporations; conductperiodic review of the decisions and actions of offices or officials to whom authorityhas been delegated by the Commission as well as the conduct of the officials andthe employees in these offices and apply appropriate sanctions whenever necessary;Delegate authority for the performance of any function to departments, agenciesand offices where such functions may be effectively performed;Administer the retirement program for government officials and employees, andaccredit government services and evaluate qualifications for retirement;Keep and maintain personnel records of all officials and employees in the CivilService; andPerform all functions properly belonging to a central personnel agency and suchother functions as may be provided by law.vi

The CSC StoryWith the core purpose of“Gawing lingkod-bayaniang bawat kawani,”fueled by the core values of “loveof God and country, excellenceand integrity,” the CSC shallrealize its vision of being “Asia’sleading Center of Excellence forStrategic Human Resource andOrganizational Development by2030” by cultivating partnerships,generating funds for the operationsand administration of the CSC,and enhancing its workforce.When the partnerships, financesand competent workforce are inplace, we can provide excellentHR services and performefficient and effective quasijudicial functions. With theseunderpinnings, we shall realizeour vision of being a center ofexcellence in strategic humanresource and organizationaldevelopment.vii

We, the officials and employees of the Civil Service Commission, commit toResponsive,Accessible, Courteous and Effective public service byServing you promptly, efficiently, and with utmost courtesy by authorized personnelwith proper identification from Mondays to Fridays, 8:00 a.m. to 5:00 p.m., withoutnoon break;Ensuring strict compliance with service standards, with written explanation for anydelays in frontline services;Responding to your complaint about our services the soonest or within the day throughour Public Assistance and Complaints Desk, and taking corrective measures;Valuing every citizen’s comments, suggestions, and needs, including those with specialneeds such as the differently-abled, pregnant women, and senior citizens; andEmpowering the public through 24/7 access to information on our policies, programs,activities and services through our website (www.csc.gov.ph [for RO/FO website,please check Directory on page 72]).All these we pledge,because YOU deserve no less.ix

Please let us know how we have served you by doing any of the following: Accomplish our Feedback Form available in the offices and put this the dropbox at the Public Assistance and Complaints Desk Send your feedback through e-mail (feedback@csc.gov.ph) or text us atTextCSC(0917-8398272) Talk to our OFFICER OF THE DAYIf you are not satisfied with our service, your written/verbal complaints shall immediatelybe attended to by the Officer of the Day at the Public Assistance and Complaints Desk.THANK YOU for helping us continuously improve our services.x

List of Frontline ServicesCentral and Regional OfficesType of Frontline ServiceFeesFormsProcessing Time(Under normalcircumstances perTransaction)Person In-Charge3 hours and10 minutesfor CSEProfessionalAction Officer/Examination,Recruitment andPlacement OfficeEXAMINATION & ELIGIBILITIESProcessing of examination application Central Offices Computerized ExaminationExaminationFee1CS FormNo. 100(Revised(P600.00)NovemberPhoto Capture 2012) ERPOFee2Photo Capture(P40.00)Facility2 hours and40 minutesfor CSESubprofessional Regional Offices Career Service Examination Paper and Pencil TestExaminationFee(P500.00)Photo CaptureFee2(P40.00)1Shall be paid by the applicant upon approval of application.2Shall be paid by the applicant upon photo capture and processing of application.11CS FormNo. 100(RevisedNovember2012)20 minutesAction Officer/Examination ServicesDivision-Regional

Type of Frontline ServiceFeesFormsProcessing Time(Under normalcircumstances perTransaction)Person In-ChargeGrant of eligibility under special laws and CSCissuancesRegional Office Electronic Data Processing Specialist(EDPS) Eligibility Scientific and Technological Specialist(STS) Eligibility (PD 997) Veteran Preference Rating (VPR) Eligibility Honor Graduate Eligibility (PD 907)(local schools) Barangay Official Eligibility (BOE) Barangay Health Worker (BHW) 300.00) Barangay Nutrition Scholar (BNS)Eligibility Skills Eligibilities- Category II (under MC 11, s. 1996 asamended by MC 10, s. 2013) Sanggunian Member Eligibility (SME)CS Form No. 101-A(Dec. 2011)CS Form No. 101-C(Dec. 2011)CS Form No. 101-B(Dec. 2011)CS Form No. 101-D(Sept. 2013)CS Form No. 101-E(April 2012)CS Form No. 101-H(Dec. 2011)CS Form No. 101-I(Dec. 2011)1 hourAction Officer/Examination ServicesDivision-RegionalOffice/Field OfficeCS Form No. 101-G(Sept. 2013)CS Form No. 101-J(March 2013)CS Form No. 101-K(Dec. 2013) Foreign School Honor Graduate (FSHGE)EligibilityIssuance of Certificate of Eligibility-Central Office (COMEX)None-34E6 Form(Profile ofEligibilities)Regional Office (CSC-PPT)Shall be paid by the applicant upon filing of application, pursuant to CSC Resolution No. 1100975.Shall be paid by the applicant only upon approval of application, pursuant to CSC Resolution No. 1100975.1220 minutesAction Officer/Examination, Recruitmentand Placement Office,ARCT Bldg.30 minutesAction Officer/Examination ServicesDivision-Regional Office/Field Office