Phonak AudéoTM V-R

13. Compliance informationWarranty limitationThis warranty does not cover damage from improperhandling or care, exposure to chemicals or undue stress.Damage caused by third parties or non-authorized servicecenters renders the warranty null and void. This warrantydoes not include any services performed by a hearing careprofessional in their office.Serial numbersHearing aid left side:Hearing aid right side:Europe:Declaration of Conformity for the hearing aidHereby Phonak AG declares that this Phonak productmeets the requirements of the Medical Devices Directive93/42/EEC as well as the Radio and TelecommunicationsTerminal Equipment Directive 1999/5/EC. The full text ofthe Declaration of Conformity can be obtained from themanufacturer or the local Phonak representative whoseaddress can be taken from the list on www.phonak.com(Phonak worldwide locations).Australia/New Zealand:Charger Case:Power Pack:Mini Charger:Indicates a device’s compliance with applicableRadio Spectrum Management’s (RSM) andAustralian Communications and Media Authority(ACMA) regulatory arrangements for the legalsale in New Zealand and Australia.The compliance label R-NZ is for radio productssupplied in the New Zealand market underconformity level A1.Date of purchase:Authorized hearing careprofessional (stamp/signature):29Notice 1:This device complies with Part 15 of the FCC Rules andwith RSS-210 of Industry Canada. Operation is subject tothe following two conditions:1) this device may not cause harmful interference, and2) this device must accept any interference received,including interference that may cause undesired operation.The wireless models listed on page 3 are certified under:Phonak Audéo V90-RUSACanada30FCC ID: KWC-RICRIC: 2262-RICRNotice 2:Changes or modifications made to this device notexpressly approved by Phonak may void the FCCauthorization to operate this device.Notice 3:This device has been tested and found to comply withthe limits for a Class B digital device, pursuant to Part 15of the FCC Rules and ICES-003 of Industry Canada.These limits are designed to provide reasonable protectionagainst harmful interference in a residential installation.This device generates, uses and can radiate radiofrequency energy and, if not installed and used inaccordance with the instructions, may cause harmfulinterference to radio communications. However, there is3132

no guarantee that interference will not occur in aparticular installation. If this device does cause harmfulinterference to radio or television reception, which can bedetermined by turning the equipment off and on, the useris encouraged to try to correct the interference by one ormore of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the deviceand receiver. Connect the device into an outlet on a circuitdifferent from that to which the receiver is connected. Consult the dealer or an experienced radio/TVtechnician for help.Radio information of your wireless hearing aidAntenna typeOperation frequencyOccupied bandwidth(99% BW)ModulationChannelOperating rangeUse caseMagnetic field strength@ 1m33Integrated ferrite coilantenna (inductive)10.6 MHz498 kHzDQPSKSingle channel radio18 cm (7”)Streaming of audio signal toreceiving hearing aid on theother ear-4 dBμA/m3414. Information and descriptionof symbolsWith the CE symbol, Phonak AG confirms thatthis Phonak product – including accessories– meets the requirements of the MedicalDevices Directive 93/42/EEC as well as theR&TTE Directive 1999/5/EC on radio andtelecommunications equipment. The numbersafter the CE symbol correspond to the code ofcertified institutions that were consulted underthe above-mentioned directives.This symbol indicates that it is important forthe user to read and take into account therelevant information in these user guides.This symbol indicates that it is important forthe user to pay attention to the relevantwarning notices in these user guides.Important information for handling andproduct safety.This symbol indicates that the productsdescribed in these user instructions adhere tothe requirements for an applied part of Type Bof EN 60601-1. The surface of the hearing aid isspecified as an applied part of Type B.This symbol confers that the electromagneticinterference from the device is under limitsapproved by the US Federal CommunicationsCommission.Indicates the medical device manufacturer, asdefined in EU Directive 93/42/EEC.Indicates the manufacturer’s serial number sothat a specific medical device can be identified.Indicates the manufacturer’s catalogue numberso that the medical device can be identified.3536

OperatingconditionsThe product is designed such that it functionswithout problems or restrictions if used asintended, unless otherwise noted in theseuser guides.Please ensure to charge the hearing aid andPower Pack within operating temperaturerange: 0 to 40 Celsius (32 to 104 Fahrenheit).Audéo V-R are classified IP68 (depth of 1 meterfor 60 minutes) and designed to be used in alldaily life situations. Therefore you do not haveto worry about getting the hearing aids exposedto a rain shower or sweat. However, Audéo V-Ris not intended to be used in water activitiesthat includes chlorinated water, soap, salt wateror other liquids with a chemical content.Humidity during operation for the ChargerCase, Mini Charger and Power Pack: : 0% to85% (non condensing).37This symbol indicates that it is important forthe user to read and take into account therelevant information in this user guide.Temperature during transportationand storage: –20 to 60 Celsius(–4 to 140 Fahrenheit).Humidity during storage: 0% to 70%, if not inuse. See instruction in chapter 16.2 regardingdrying the hearing aid after use.Atmospheric pressure: 200 hPA to 1500 hPaDuring transportation keep dry.3815. Troubleshooting15.1 Troubleshooting hearing aidThe symbol with the crossed-out garbage binis to make you aware that this hearing aid aswell as chargers and Power Pack may not bethrown away as normal household waste.Please dispose of old or unused hearing aidsand charger, at waste disposal sites intendedfor electronic waste, or give your hearing aidto your hearing care professional for disposal.Proper disposal protects the environment andhealth.ProblemHearing aid not functioningHearing aid whistlesHearing aid not loud enoughor distortedHearing aid plays two beepsHearing aid will not start upIndicator light on hearing aidblinks fast while charging3940CausesBlocked speaker/earpieceHearing aid switched offElectromagnetic disturbancesoccurredBattery fully dischargedHearing aid not inserted correctlyinto earCerumen in ear canalVolume too loudLow batterySpeaker/earpiece blockedVolume too lowHearing has changedIndication for low batteryBattery fully dischargedFaulty battery

What to doClean speaker opening/earpiecePress push button for 3 seconds (chapter 1 7)Press push buttonInsert hearing aid into the chargerCharge hearing aid (chapter 4)Insert hearing aid correctly (chapter 8)ProblemThe indicator light on the hearingaid is off when placed in thecharging insertsBattery does not last the wholedayContact your ENT/GP or hearing care professionalDecrease volume (chapter 6)Charge hearing aid (chapter 4)Clean speaker opening/earpieceTurn volume up if volume control available (chapter 6)Contact you hearing care professionalCharge hearing aid (chapter 4)Charge hearing aid (chapter 4)Contact your hearing care professional if the battery life is not asexpectedCausesHearing aid not inserted correctlyinto chargerCharger not connected to powersourceHearing aid is not fully chargedBattery may need to be replaced15.2 Troubleshooting chargerProblemCharging does not start (no powerpack used)Charging does not start whenusing Power PackCausesCharger Case or Mini Charger isnot connected to power supplyHearing aid not inserted correctlyinto chargerPower Pack dischargedIf the problem persists, contact you hearing care professional forassistance.414216. Important safety informationPlease read the information on the following pages beforeusing your hearing aid and charging accessories.What to doInsert hearing aid correctly into charger (chapter 4)Connect charger to external power supplyCharge hearing aid (chapter 4)Contact your hearing care professional; a battery replacement may berequiredA hearing aid will not restore normal hearing and will notprevent or improve a hearing impairment resulting fromorganic conditions. Infrequent use of a hearing aid does notpermit a user to attain full benefit from it. The use of ahearing aid is only part of hearing habilitation and mayneed to be supplemented by auditory training andinstruction in lipreading.The hearing aid is suitable for the home healthcareenvironment and due to their portability it may happen thatit is used in professional healthcare facility environment likephysician offices, dental offices etc.What to doConnect charger to power fully or power pack (see section 4.2)Insert hearing aid correctly into charger (chapter 4.1)Charge Power Pack (chapter 4.2)4344

In very rare cases, thedome can remain in yourear canal when removingthe hearing tube from theear. In the unlikely casethat the dome does getstuck in your ear canal, it isstrongly recommended tosee a physician for saferemoval.16.1 Hazard warningsThe intended use ofhearing aids is to amplifyand transmit sound to theears and herebycompensate for impairedhearing. The hearing aids(specially programmed foreach hearing loss) mustonly be used by theintended person. Theyshould not be used by anyother person as they coulddamage hearing.Changes or modificationsto the hearing aid thatwere not explicitlyapproved by Phonak arenot permitted. Suchchanges may damage yourear or the hearing aid.Do not use the hearingaids and chargingaccessories in explosiveareas (mines or industrialareas with danger ofexplosions, oxygen richenvironments or areaswhere flammableanesthetics are handled) orwhere electronicequipment is prohibited.If you feel pain in orbehind your ear, if it isinflamed or if skin irritationand acceleratedaccumulations of earwaxoccur, please check withyour hearing careprofessional or physician.45Only authorized personnelare allowed to open thePower Pack due to possibleelectrical hazard.Do not make a wireconnection from yourhearing aid to any externalaudio sources like radioetc. That could causeinjuries on your body(electric shock).Do not cover the wholeCharger Case or MiniCharger while charging,e.g. with a cloth etc.Hearing programs in thedirectional microphonemode reduce backgroundnoises. Please be awarethat warning signals ornoises coming frombehind, e. g. cars, arepartially or entirelysuppressed.Keep the Charger Case outof reach of children andmentally challenged peopleor pets. If the dryingcapsule is swallowed,consult a physician orhospital immediately.46The following is onlyapplicable for persons withactive implantable medicaldevices (i.e. pacemakers,defibrillators, etc.): Keep the wireless hearingaid at least 15 cm(6 inches) away from theactive implant. If youexperience any interference,do not use the wirelesshearing aids and contactthe manufacturer of theactive implant. Please, notethat interference can alsobe caused by power lines,electrostatic discharge,airport metal detectors etc. Keep magnets (i.e.EasyPhone magnet, etc.)at least 15 cm (6 inches)away from the activeimplant.47This hearing aid is not forchildren below 36 months.It contains small parts thatcan cause choking, ifswallowed by children.Keep out of reach ofchildren and mentallychallenged people or pets.If swallowed, consult aphysician or hospitalimmediately.Use of this equipmentadjacent to or stacked withother equipment should beavoided because it couldresult in improperoperation. If such use isnecessary, this equipmentand the other equipmentshould be observed toverify that they areoperating normally.Use of accessories,transducers and cablesother than those specifiedor provided by themanufacturer of thisequipment could result inincreased electromagneticemissions or decreasedelectromagnetic immunityof this equipment andresult in improperoperation.48Portable RFcommunicationsequipment (includingperipherals such asantenna cables andexternal antennas) shouldbe used no closer than30 cm (12 inches) to anypart of the Audéo V-R,including cables specifiedby the manufacturer.Otherwise, degradation ofthe performance of thisequipment could result.

The USB port of thecharger is to be used forthe described purpose only.For charger, use onlyEN60950-certifiedequipment with a outputrating of 5 VDC.Min. 500 mA.Do not insert the adapterof the power supply aloneinto electrical outletsbecause this could result inan electric shock.Hearing aids should not befitted with domes / waxprotection systems whenused by clients withperforated eardrums,inflamed ear canals orotherwise exposed middleear cavities. In these cases,we recommend the use ofa custom earpiece.In the unlikely case thatany part of this productshould remain in the earcanal, it is stronglyrecommended to see amedical specialist for saferemoval.49Do not drop your hearingaid! Dropping onto a hardsurface can damage yourhearing aid.Store you hearing aid inthe charger if you are notusing it for a long periodof time.16.2 Information on product safetyProtect your hearing aidfrom heat (never leave neara window or in the car).Never use a microwave orother heating devices todry your hearing aid (dueto risk of fire or explosion).Ask your hearing careprofessional about suitabledrying methods.The hearing aids has to bedry before charging.Otherwise the chargingreliability cannot beguaranteed.Audéo V-R and Power Packcontain lithium-ionbatteries tested accordingto the UN 38.3 standardand should be shippedaccording to the rules andregulations of safeshipment of Lithium ionbatteries.The dome should bechanged every threemonths or when itbecomes stiff or brittle.This is to prevent the domefrom detaching from thetube spout during insertioninto or removal from theear.50Special medical or dentalexamination includingradiation described below,may adversely affect thecorrect functioning of yourhearing aids. Remove andkeep them outside theexamination room/areabefore undergoing: Medical or dentalexamination with X-ray(also CT scan). Medical examinations withMRI/NMRI scans, generatingmagnetic fields.Hearing aids don’t need tobe removed when passingsecurity gates (airportsetc.). If X-ray is used at all,it will be in very low doses,and will not affect thehearing aids.51Phonak hearing aids arewater resistant and notwaterproof. They aredesigned to withstandnormal activities andoccasional accidentalexposure to extremeconditions. Never immerseyour hearing aid in water!Phonak hearing aids are notspecifically designed forextended periods of watersubmersion on a continualbasis, that is worn inactivities such as swimmingor bathing. Always removeyour hearing aid beforethese activities, as thehearing aid containssensitive electronic parts.Only use approvedchargers and Power Packdescribed in this user guidefor charging Audéo V-R,otherwise the devices maybe damaged.52

Notes54Manufacturer:Phonak AGLaubisrütistrasse 28CH-8712 StäfaSwitzerlandYour hearing care professional:55029-XXXX-02/V1.00/2016-02/na Printed in Switzerland Sonova AG All rights reserved53

2. Parts of the hearing aid & charger Using the charger 3. Preparing the charger 4. Charging the hearing aids Using the hearing aid 5. Left & right hearing aid markings 6. Push button 7. On/Off 8. Putting on the hearing aid 9. Removing the hearing aid Further information 10. Care and maintena