Eta Kappa Nu Mu Chapter - Eta Kappa Nu (HKN), Mu Chapter
Eta Kappa NuMu ChapterAnnual Report2001-2002
Eta Kappa Nu, Mu Chapter: Annual Report, 2001-2002Karl ChenMu Bridge Committee, Fall 2002Rupert ChenMu Bridge Committee Head, Fall 2002Alex FabrikantMu Bridge Committee, Fall 2002Nathan KlejwaMu Bridge Committee, Fall 2002
Bridge CommitteeEta Kappa Nu, Mu Chapter290 Cory HallUC Berkeley,Berkeley, CA 94720Tel.: (510)642-7346E-mail: bridge@hkn.berkeley.eduBRIDGE MagazineEta Kappa Nu AssociationP.O. Box 3535Lisle, IL 60532Dear BRIDGE Editors,On behalf of the Mu Chapter of the Eta Kappa Nu Association at the University ofCalifornia, Berkeley, we proudly submit the attached report of our chapter's activities andaccomplishments during the 2001-2002 school year.In the course of the past year, our chapter has remained one of the most active groupson Berkeley's 30,000-student campus, while continuing to grow and expand our services andactivities. Standing on the proverbial shoulders of our chapter's 88-year history, and in particularon those of its growth since the late 1980's, we worked hard to maintain all of the many nowtraditional services that our chapter offers, from daily tutoring, to exam files, to faculty mixers, tocourse surveys, to work at Berkeley Neighborhood Computing, and so on.However, this past year has also been marked by a number of innovations, expandingthe scope of our chapter's work. We participated in several new major community service events,including Rebuilding Together, habitat restoration at Sausal Creek, and bread baking for a localsoup kitchen, developing new relationships with service groups in the area. We put togetherseveral new services for the student body, including graduate admissions workshops, help sessions,and an EECS newsletter. We began to co-host events with many other engineering groups thatwe haven't worked with before, such as bowling with the undergrad bioengineering group, and atrip to a baseball game with a Hispanic engineering group. We started to focus more oncommunicating with HKN chapters elsewhere, arranging meetings with groups from severalother chapters, and recruiting Berkeley grad students inducted into HKN elsewhere to our activities.We tried some new social events, such as the Photo Scavenger Hunts and the Bridge SchoolBenefit Concert. And lastly, of course, we inducted 82 new well-qualified members, over aquarter of whom have gotten actively involved in the chapter's activities.
For your convenience, the rest of the report splits our activities into four main categories:- "Service," covering our activities to benefit the general student body, our departmentand college, and the surrounding community;- "Outreach," covering our efforts to connect with groups that we can interact withand learn from -- our alumni, other HKN chapters, and other Berkeley engineeringsocieties;- "Social," athletic and "mixer" social events created to uphold chapter morale andhelp Mu chapter members, candidates, and officers bond while taking a breakfrom their studies; and- "Official Chapter Business," the standard events and ceremonies needed to runand perpetuate the chapter.To get a concise overview of all our activities, you may skim the first page of each of thesections, or, of course, you may read the report in its entirety for a more broad and thorough viewof each event. A calendar showing most events from the past year is also provided in the backfor your reference.The Mu Chapter cordially invites you to take a look into our world through this report,and hopes that it will give you a glimpse at the reasons why our chapter is so well-respected inour department, why so many of our members contribute time and effort to keep the chapter soactive, and why we have been able to continue growing for yet another year.Sincerely,The Mu Chapter Bridge CommitteeRupert Chen(Committee Head)Karl ChenAlex FabrikantNathan Klejwa
Table of ContentsService:Rebuilding Together .Bread Baking .Trail Hacking .Sausal Creek.Berkeley Neighborhood Computing.Middle School Tours .Course & Professor Surveys .Faculty Mixer .Department Committees & Faculty Retreat .Blue & Gold .Graduate Student Instructor Awards .Tutoring .Peer Advising .Exam Files .Help Sessions .EE40 Social Hour .Welcome Day .Cal Day Panel .E-Week & E-Day .Newsletter .Infosessions .Job Fair .Research Lab Tours .GRE Reviews .Graduate Admissions Workshop .Graduate School Infosession .General Broomball .Donut Runs 1617Database & Newsletter . 18Alumni Appreciation Dinner . 18
Table of ContentsAlumni Broomball .Ice Skating with SWE .EJC Broomball Tournament .Karaoke with AUWiCSEE .Ultimate Frisbee vs. TBP .Bowling with EMBS .Baseball with HES .Comedy Club Night with AUWiCSEE .Basketball with TBP .Outreach to Incoming Graduate Students .Mu Hosts Visitors from Omicron .Visits to Other Chapters .192020212121222222232324Potluck .Scavenger Hunt .Bridge School Benefit Concert .Ice Cream Socials .Game / Video-game Nights .Halloween at Castro .Pre-Game BBQs .Laser Tag .Minigolf .Volleyball .26262727282929303031Social:Official Business:2533Officer, Candidate, and General Meetings . 34Officer Retreat . 34Initiation and Banquet . 35Calendar of Events:Mu Officer Corps:Credits:363839
ServiceThe services we provide to the Berkeley EECS department, the EECSstudent body, and the greater surrounding community have always been atthe heart of our chapter's activities. In the past year, in addition to continuingall service activities we had been involved in, such as course surveys, GREreviews, tutoring, etc, we introduced several new activities -- research labtours, helpsessions, and the nationwide "Rebuilding Together" event. Toour department, we have provided opportunities for faculty-studentinteraction, assistance with alumni pledge drives, and undergraduatefeedback in forms of course surveys and committee representation. In thesurrounding communities, we have organized an EECS Department tourfor inner-city kids, built trails, maintained facilities at local schools, cookedfor the homeless, and re-populated a local creek with native plants. To theEECS student body, we have provided a spectrum of academic support,orientation activities for new students, assistance with job searches andgraduate admissions for older students, and social events. By workingtogether for the benefit of those around us, HKN members have forgedbonds much stronger than those created by academic work alone.HKN Mu Chapter Annual Report, 2001-2002Page 1
Community ServiceRebuilding TogetherRebuilding Together is a program run out ofWashington, D.C., to assist individuals or groupsto complete work which they otherwise would beunable to do on their own. Projects include reforming terrain and rebuilding and repainting structures.HKN Candidate Mimi Yang pulls weeds atBerkeley High School.Event StatisticsSquare Feet of Wall Painted: 2000Number of weeds pulled:500 Bleachers rebuilt:2This past year, our chapter: Overhauled the track and field of a local school Pulled weeds, rebuilt bleacher stands, and repainted walls Joined with dozens of other organizations andsocieties in the volunteer effortService CommunityBread BakingSometimes there are no existing organizations thatfill a community service niche, such as helping makefood off-site for local food banks. To this end, Mu Chapter took community service into its own hands and created a new chapter community service activity. AlthoughEECS majors are not known for their culinary abilities,the activity was a complete success. Starting from flour,eggs, and milk, we baked bread for the local food bank.The amount of bread produced was enough to feed 150people. Following up on the success of this venture,HKN is planning on holding Bread Baking II this fall,with invitations extended to the community at large toincrease manpower and productivity.Sean, Pilan, and Karl learn to kneaddough properly.Trademark Mu bread, oven-fresh.HKN Mu Chapter Annual Report, 2001-2002Page 2
Community ServiceTrail HackingWorking with the Trail Center of SantaClara County has become a tradition in theMu chapter since the summer of 2000. Several times every semester, HKNers from Berkeley join forces with the Trail Center andother area volunteers to work outdoors, building bridges, cutting new trails, and maintaining old trails in state parks and biological preserves. These events are referred to as "trailhacking" within our chapter, since we recruitfor them under the banner of "If you can hack[computer] code, you can hack trails."Jiong Shen and Aaron Jow use a pick and a mattock toexpand a particularly dry, rocky part of the WoodratTrail at the Arastradero Regional Preserve.Typical Trail Hacking ScheduleWake up 6 hours earlier than most EECS majors on a SaturdayMeet on campus and carpool to the parkFix trail drainage, clear out brushLunchtime (eat and chat with other volunteers)Back to work, clearing new trail, and building a retaining wallReturn home, covered in sweat and poison oak, but satisfiedTrail Hacking Statistics"In all, 43 volunteers (over a third from CalBerkeley's Eta Kappa Nu - Mu Chapter) . gavetheir Saturday to improve the Preserve as wejoined the Arastradero Preserve StewardshipProject staff to fix drainage on a badly ruttedsegment of Acorn Trail.”Work days in 2001-2002:5Feet of trail repaired: 1500Bridges built:2Total HKNer man hours: 200Limbs cut off by heavy, sharp trailbuilding tools:0- Trail Center of Santa Clara County Newsletter,Winter 2002HKN Mu Chapter Annual Report, 2001-2002Page 3Community Service7:00am7:30am9:00am12:00pm12:45pm4:00pm
Community ServiceSausal CreekIn November, our chapter workedwith the Friends of the Sausal Creek, acommunity group taking care of a fragile ecosystem around a local creek. Overa dozen HKNers came out for four hourson a Saturday to re-plant native plantsand to restore a plant system overrun bya non-native species of ivy. We also gotto clean out dead brush and dispose of adead tree, making the area more friendlyto hikers and neighborhood kids on theadjacent playground.Mu Vice President Phoebus Chen bravely sets an examplefor the candidates by feeding a dead branch to an ominouslygrowling woodchipper.Service CommunityBNCDaniel Hsu takes a breather fromtroubleshooting a PC.Berkeley Neighborhood Computing (BNC)is a local organization that takes in donated computer components and assembles functional systems to be made available to low-income families in the surrounding neighborhood. Mu Chapter regularly sends groups of volunteers to assist, letting EECS majors use their specializedskills to help the community, and often quintupling BNC’s daily productivity.Middle School ToursIn March, HKN hosted a group of 30 inquisitive students from Edna Brewer, aninner-city middle school in Oakland. In addition to a Q&A session, we organized a tour of “Thanks so much for hosting us andCory and Soda Halls, showing the students the allowing us to see the EECS department.Exposure for urban kids is the key toongoing reasearch and student project work be- showing them that college and careers areing carried out in our state-of-the-art labs.a reality!” - Mr. Stinson, EBMSHKN Mu Chapter Annual Report, 2001-2002Page 4
Department ServiceCourse & Professor SurveysHKN is perhaps best known in the EECS department for conducting course surveysin all EECS classes every semester. With the help of our candidate class, we gatherseveral thousand survey forms during the last ten days of class, process them into adigital format, and use custom-programmed software to present the results in a readableform on our website. This data is used both by students for selecting courses and professors, and by the department to determine awards and promotions.We Have Surveys On:Faculty MixerThe Mu Chapter holds an EECS "Faculty Mixer"every semester. This year we treated all EECS facultyand students to a free lunch and gave them a chance tomingle and talk about research, classes, and departmentpolitics. Attended by over 100 people both in the Falland in the Spring, these mixers grew in popularity thispast year compared to those held previous semesters.At the Fall Faculty Mixer, studentslisten to Prof. Budinger explain whytricorders are unlikely to appear in thenear future .HKN Mu Chapter Annual Report, 2001-2002Page 5Department ServiceScreenshot of Course & Professor ses.shtml 189 Professors 903 EE TAs 968 CS TAs 218 Courses.with continual coverageof all courses taught sinceFall 1988 (30 semesters)
Department ServiceDepartment Committees & Faculty RetreatService DepartmentAs the most active student group in Berkeley EECS, HKN is often asked to represent undergraduate opinions to the department. Last year, HKN officers sat on thedepartment's Space and Planning Committees and Curriculum Committees, both in EEand CS, helping to decide building space allocation policies and to re-design coursecurricula. HKN representatives also sat on several ad hoc committees such as FacultyHiring and Student Awards. Our chapter also cooperated with other EE and CS studentgroups to put together and present the official undergraduate presentation for the faculty retreat -- an annual forum that gives undergrads a unique chance to present theirgrievances to the entire EECS faculty. In the past year, Mu has been responsible foreffecting the following: Preventing undergraduate CS labs from being moved out to a non-EECS building Interviewing and helping selectcandidates for EE teaching positions in the department Having an unused room in SodaHall temporarily allocated as a"quiet study" lounge for undergrads Starting an investigation intothe design of an EE lecture hallwith notoriously cramped seating Clustering student organizationoffices into one area in the planfor the redesign of the EE buildingSome slides from the undergrad presentation by CSUA, HKN, et al, at EECS Faculty Retreat 2002.HKN Mu Chapter Annual Report, 2001-2002Page 6
Department ServiceBlue & GoldSeveral times over the past year, Mu Chapter candidates and members came together to help the College ofEngineering with their "Blue & Gold" alumni involvement and fundraising campaign. We wrote personalizedletters to thousands of alumni, telling them about exciting developments in our department and on the campusat large, and encouraging them to stay involved in Cal'salumni community by contributing to the college. Ourefforts alone helped the College raise several thousanddollars for the Engineering Alumni Fund.Blue & Gold Facts:Average letters written perworkday per HKNer: 50Average HKN members andofficers per workday: 8Average HKN candidates perworkday:15Blue&Gold workdays during2001-2002:3Total letters written: 3400 Graduate Student Instructor AwardsTo HKN members on an ad hoc lecturerinterview committee: "We want to know whatyou think of [an EE lecturer candidate] becausenext semester she'll be teaching you. Thanks somuch for sacrificing time to do the interview."- Shemida Leopando-Arteta,EECS Academic Personnel AssistantAn official plaque in the lobby of Cory Hall honorscurrent and past recepients of the outstanding GSIawards.HKN Mu Chapter Annual Report, 2001-2002Page 7Department ServiceAs part of our chapter's role in giving feedback to the department, we are regularlyasked to select graduate student instructors to receive awards for excellence in undergraduate teaching. In the spring, our chapter conducted an informal poll amongundergrads, and used the results, along with HKN course surveys, to nominate abouthalf a dozen GSIs (from among hundreds of others) which were most often named as the most effective and inspiring in our department. Theseawards, along with course survey results, oftenbenefit graduate students later by underscoringtheir superb teaching abilities to faculty searchcommittees.
Student ServicesTutoringMu Chapter opens its two offices to provide free tutoring to the student community10am-4pm Monday through Friday, helpingstudents in all EE and CS courses, as well asmany other courses in math, physics, etc. Overthe years this has become a staple Mu Chapterservice for all students ranging from first semester students to graduating seniors. Somefacts:Service Students Each officer is available for tutoring for aminimum of 2 hours each week With tutoring going on in 2 offices, over 6 Jon Driegert helps Mimi Yang tackle a difficulthours per weekday, the chapter puts in overphysics problem.60 man hours per week Additionally, students often drop by the HKN office to get advice on various EECS-related matters, to relax between classes, or even just to borrowoffice suppliesPeer AdvisingOften, advice from a peer is the most wellreceived. Mu Chapter does its part by settingup several group peer-advising sessions eachsemester. Senior members are mixed with smallgroups of EECS majors, where they exchangeadvice on: Reputation of classes and professors Getting involved in undergrad research Coursework relevant to specific projects Searching for a summer job and survivingan interview Getting into graduate schoolJen Hsu, a senior HKN officer, expounds onadvanced CS classes and the virtues of good salsato an attentive group of EECS majors.HKN Mu Chapter Annual Report, 2001-2002Page 8
Student ServicesExam ams.shtmlMu Chapter maintains by far the largest collection of past exams for EE and CScourses taught at UC Berkeley. Students can check out a previous exam from almostany semester a course was offered. To further increase accessibility and convenience,we are hard at work putting our collection ofexams online, so any number of people canlook up an old exam concurrently. As of thistime, we have over 900 exams in our onlinearchives covering 39 courses as far back as1992. Over 100 new exams were added lastyear alone. Since the exams are posted publicly on the Web, they areregularly used by notonly Berkeley students,but by people from allover the world -- fromover 60 countries at thelast count, including locations as remote as Uruguay,Botswana,Mauritius, and Pakistan.A screenshot of our online exams pages.Many of the courses at UC Berkeley require the use of operating systems and software applications that students may not be familiar with. While some sort of writtentutorial is often provided by the instructor, many students still find the experience ofhaving in-person instruction and Q&A invaluable. The Mu Chapter cooperated withother campus CS student groups to arrange an “Introduction to UNIX” help session inthe fall. After covering most basic commands, our presenters spent nearly an hour answering a barrage of questions from the audience. The notes were posted online afterward and are still occasionally seen in the labs, used by students as a quick reference.HKN Mu Chapter Annual Report, 2001-2002Page 9Students ServiceHelp Sessions
Student ServicesEE40 Social HourEE40: Introduction to Circuits serves as an introductionto the EECS community at Berkeley as well. Each week, refreshments and snacks are served in the courtyard of CoryHall and a professor is invited to speak to the students.Professors who have spoken include: Roger Howe (microfabrication) William Kahan (numerical analysis) Ronald Fearing (micromechatronics, MEMS)Service StudentsWelcome DayJen Hsu welcomes Prof. Malikto the social hour.The College of Engineering runs a day-long orientation every year as part ofBerkeley's Welcome Week, the last week before classes in August. It is packed withevents to help new students settle in and get oriented. For the 2001 orientation, the MuChapter packed a full day of activities as well. Mu Chapter representatives gave a shortpresentation about our services to the incoming EECS students, then tabled at the student societies fair during lunch, answering all kinds of questions about the EECS major,life in Berkeley, specific classes, and so on. Later that day, during office hours, nearly25 freshmen crammed into our office to hear more about EECS and HKN. At night, weran a Capture The Flag game for everyone in the EECS department. In addition toproviding a rare 2 hours of good exercise to allEECS majors involved, it gave many freshmentheir first real chance to meet and interact withupperclassmen and graduate students.Welcome Day Capture the Flag Facts:A group of freshmen is introduced to the HKNoffice and the HKN Office Futon.Area of campus covered:20 acresGame duration:2 hoursNumber of Referees:5Walkie-Talkies Used:2Eligible candidates recruited: 1HKN Mu Chapter Annual Report, 2001-2002Page 10
Student ServicesCal Day PanelEvery April, UC Berkeley holds Cal Day, a campus-wide day-long open houseevent to recruit new students. Every year, Mu Chapter is called on by the EECS department to help recruit. At Cal Day2002, Mu Chapter put together agroup of upperclassmen from HKNto host a panel called "Real Students, Real Answers." This was theonly chance for the prospectivefreshmen and their parents to askstudents questions and get the realanswers -- since department staffand faculty were prohibited fromattending, everyone was less inhibited about asking and answeringProspective freshmen and parents listen attentively as HKN's "Realsensitive questions.Students, Real Answers" panelists talk about social life in thedepartment.E-Week & E-DayHKN Mu Chapter Annual Report, 2001-2002Page 11Students ServiceEach semester, all engineering societies at UC Berkeley come together to “celebrate engineering” and inform current and prospective engineering students about various opportunities within the College of Engineering. Lasting a week in the spring, anda day in the fall, these are known as E-Week and E-Day, respectively. At both, ourchapter, a regular participant, distributed information on our student services and various events in the EECS department held throughout the year. Additionally, in keepingwith tradition among other engineering societies, HKNHKN-Hosted Games athosted several carnival-style games at our informationE-Week and E-Day:table. The friendly atmosphere of the tabling area during lunch allowed many students to take a pleasant break Bobbing for Applesfrom classes and meet some new friends within the Col Ring tosslege of Engineering. Horseshoe toss
Student ServicesNewsletterIn April, HKN put out a newsletter for the EECS community, "The EECS Impulse."In addition to advertising upcoming HKN events catering to all EECS students, it contained useful factoids about the EECS department and tips about useful but obscureUNIX commands.EECS Impulse facts:Number of copies printed: 150Days it took for us to run out of copies: 3Number of gullible EECS majors who asked forthe "secret 'EECS dog' menu item" at the local hotdog joint based on a fake "factoid" planted in theImpulse:3 Bryan Fulton takes a break from his CS project byreading a copy of “The EECS Impulse”.Service StudentsInfosessionsAs a service to the student community, HKN gets companies in the EE and CSindustries to recruit in “infosessions.” We lure students with food, and then they get tohear about great places to work at. Inthe past year, we’ve hosted the following companies’ infosessions: Advent Software, Inc. Amazon.com, Inc. Advanced Micro Devices, Inc. Oracle Corp. VeriSign, Inc.Oracle representative Larry Lynn encourages studentsto look into working at Oracle.HKN Mu Chapter Annual Report, 2001-2002Page 12
Student ServicesJob FairContinuing a recently established tradition, our chapter put together our 3rd annual"HooKiN' It Up" EECS Career Fair in February. In spite of the sharp downturn in theeconomy and overwhelmingly widespreadhiring freezes, a group of nearly twenty HKNvolunteers worked diligently for five months(starting as early September, and most regularly putting in several hours every week) onStudents inquire about job opportunities at Raytheon. recruiting companies to attend, setting up theevent, and clearing bureaucratic red tape. After contacting HR departments at nearly allCalifornia companies in the tech industry, as well as many national and internationalcorporations, we managed to recruit thirty representatives from a dozen companies toour event. Attended by well over 500 students, our fair was once again the largest technical career fair on campus and a huge success with all the students looking for permanent and summer jobs in this struggling economy. As an extra treat, several of the company reps were recent alumni of our chapter who flew back from as far away as Washington, forming an accidental "mini-reunion."Representatives from Mircosoft discuss jobqualifications and job descriptions with eager jobseeking students. Advent Software, Inc. Altera Corp. Applied Materials, Inc. Cisco Systems, Inc. Intel Corp. Lawrence Berkeley National Laboratory Lawrence Livermore National Laboratory Lockheed Martin Corp. Microsoft Corp. NVIDIA Corp. Raytheon, Inc. Silicon Storage Technology, Inc.HKN Mu Chapter Annual Report, 2001-2002Page 13Students ServiceCompanies at the Jobfair Included:
Student ServicesResearch Lab ToursIn Fall 2001, our chapter organized and conducted a tour of the micro-fabricationlab in our department. Targeted toward undergrads interested in getting involved inresearch, this tour gave many undergrads an opportunity to talk to grad students andfaculty in EE research groups. Since this event was well-received by the students, wehave been working on putting together tours of other major research labs in our department.GRE ReviewsIn the Fall, before the Computer Science GRE exams, the Mu chapter organizedGRE review sessions for the Berkeley EECS community. HKN members, many of whomalso TA'ed the corresponding CS classes, presented the material, gave sample problems,wrote up review notes, and handled administrative details such as room reservationsand publicity.Did you know?Servic
Bridge Committee Eta Kappa Nu, Mu Chapter 290 Cory Hall UC Berkeley, Berkeley, CA 94720 Tel.: (510)642-7346 E-mail: bridge@hkn.berkeley.edu BRIDGE Magazine Eta Kappa Nu Association P.O. Box 3535 Lisle, IL 60532
Kappa Kappa Psi – Eta Delta Chapter Eastern Illinois University Revised 2/9/2012 Article I – General 1.01 The name of this organization shall be the Eta Delta chapter of Kappa Kappa Psi, National Honorary Band Fraternity. It shall be located at Eastern Illinois University in Charleston, Illinois.
3 Kappa Kappa Psi Kappa Delta Constitution and By-Laws Revision: November 2011 Article I – General 1.01 The name of the organization as determined by the National Fraternity is the Kappa Delta Chapter of Kappa Kappa Psi. 1.02 This Constitution shall in no way change, alter, or otherwis
Kappa Alpha Psi-Kappa Alpha Theta, 1993-95 Kappa Delta (3 folders), 1993-95 . Box 4: Fraternity/Sorority Evaluation/Awards Workbooks . Kappa Delta Rho, 1994-95 . . meeting minutes, 1993 . Phi Kappa Psi and Phi Kappa Sigma, 1990 . Phi Kappa Sigma, 1993 . Greek Week funds, 1993 .
JAMES P. HARVEY, individually and as officer of P1 KAPPA ALPHA ETA NU CHAPTER; OMAR SALAMEH, individually and as an officer of P1 KAPPA ALPHA ETA NU CHAPTER; PATRICK W. MERRILL, individually and as an officer of ETA NU CHAPTER OF P1 KAPPA ALPHA FRATERNITY AT NORTHERN
Constitution of Kappa Kappa Psi.) 3.06 This Constitution is superseded by the National Constitution of Kappa Kappa Psi unless otherwise stated and approved by the National Council. 4. Constitutional Amendments 4.01 Proposed amendments to this Constitution shall be presented in writing at the regularly-called District
In 2010, the Kappa Kappa Psi Alumni Association Advisory Committee used the Preamble to the fraternity’s constitution and summarized the directions and goals of the organization by stating: The Kappa Kappa Psi Alumni Association seeks to promote lifelong engagement with the Fraternity and college and university bands by:
Kappa Kappa Psi North Central District Constitution Revision Adopted on 8 April 2015 Article I – General Section 1. Name. The name of the District shall be North Central, in accordance with the National Constitution of Kappa Kappa Psi, National Honorary Band Fraternity. Section 2. Membership.
making formal decisions at the final “appeal” stage of our process (see page 75 for more details ) All figures relate to the financial year 2012/2013. 4 annual review 2012/2013 . Financial Ombudsman Service Financial Ombudsman Service . annual review 2012/2013 5. chairman’s foreword. Sir Nicholas Montagu . kcb. we have resolved . more cases. than in any previous year – and each of .
