CLOUD VOICE S Service Cisco IP Phone 6921 User Guide

CLOUD VOICE S ServiceCisco IP Phone 6921User Guide(Version 5.0)HKBN Enterprise Solutions is the brand / trading name of HKBN EnterpriseSolutions Limited and/or HKBN Enterprise Solutions HK Limited

CLOUD VOICE S Service – Cisco IP Phone 6921Table of Content12345.6.7.8.9.Phone Set Features and Functions . 31.1Operation for IP Phone 6921 . 3Location of Control . 4Preference Setup . 63.1Adjusting Ringer Volume and Ringtone . 63.1.1 Change Volume: . 63.1.2 Change Ringtone: . 63.2Adjusting Contrast . 6Basic Features . 74.1Placing a Call . 74.2Answering a Call . 74.3Call Waiting . 74.4Ending a Call . 84.5Muting a Call . 84.6Putting a Call on Hold . 84.7Transferring a Call to another Party . 84.8Redialing the Last Number Dialed . 94.9Forwarding Calls to another Phone . 94.9.1 Setting up Call Forwarding from your IP Phone . 94.9.2 Setting up Call Forwarding from your Mobile . 94.9.3 Setting up Call Forwarding via Internet. 94.10 Placing a Conference Call . 104.11 Call Pickup . 114.11.1Call Pickup within your Group. 114.11.2Directed Call Pickup (Specific Group Member) . 11VoiceMail Service (iVoiceMail Plus) . 125.1Activating VoiceMail . 125.1.1Activating VoiceMail on your IP Phone . 125.1.2Remote Activation of VoiceMail . 125.2Accessing VoiceMail . 125.3Remote Access to VoiceMail . 135.4Retrieval of VoiceMail via Outlook 2000/ 2003/ 2007/ 2010/ 2013 . 13VoiceMail Service (eVoiceMail) . 146.1Activating VoiceMail . 146.1.1Activating VoiceMail on your IP Phone . 146.1.2Remote Activation of VoiceMail . 146.2Accessing VoiceMail . 146.3Remote Access to VoiceMail . 15Using the Phone Log . 166.1Viewing and Dialing from the Phone Log . 166.2Delete Call Record from the Phone Log . 16Extension Mobility . 178.1Login . 178.2Logout . 17Password Management . 189.1Change The Cloud Voice Password . 189.2Change The IP Phone PIN . 19Version 5.02

CLOUD VOICE S Service – Cisco IP Phone 6921CLOUD VOICE S service enabled by Cisco Unified IP Phone 6921 delivers anaffordable, business-grade voice communications solution with basic yet comprehensiveIP Phone features addressing the voice communication needs of a cubicle worker whoconducts low to medium telephone traffic.1Phone Set Features and Functions1.1ItemOperation for IP Phone 69211DescriptionDC adaptor port (DC48V).2AC-to-DC power supply.3AC power wall plug.4Port for connecting to Ethernet port inyour workplace5Handset connection.6Headset connection (optional).Notes: IP Phone 6921 cannot function properly when there is a failure in power supply.Version 5.03

CLOUD VOICE S Service – Cisco IP Phone 69212123Location of ControlItemDescriptionHandset light strip Indicates an incoming call (flashing red) or new voice message(steady red).Phone screenShows information about your phone such as directory number,active call and line status, softkey options, speed dials, placedcalls, and phone menu listings.Softkey buttonsDepending on how your system administrator sets up thephone, enable softkey options displayed on your phone screen.4Transfer buttonTransfers a call.5ConferencebuttonCreates a conference call.6Hold buttonPlaces an active call on hold.7Navigation barand Select buttonThe Navigation bar allows you to scroll through the menus andhighlighted items. When the phone is on-hook, displays phonenumbers from your Placed Call (up arrow) or your speed dials(down arrow). The Select button (in the middle of the Navigationbar) allows you to select a highlighted item.8Line 1 and Line 2buttonsLine 1 button selects the primary phone line. Line 2 button willbe used when you have activated call waiting and the button willbe indicated for the new incoming call.Version 5.04

CLOUD VOICE S Service – Cisco IP Phone 69219Headset buttonButtons illuminate to indicate status: Green, steady—Active call Green, flashing—Held call Amber, flashing—Incoming call or reverting call Red, steady—Remote line in use (shared line) Red, flashing—Remote line on holdToggles the headset on or off. When the headset is on, thebutton is lit.10 SpeakerphonebuttonToggles the speakerphone on or off. When the speakerphone ison, the button is lit.11 KeypadAllows you to dial phone numbers, enter letters, and selectmenu items (by entering the item number).Toggles the microphone on or off. When the microphone ismuted, the button is lit.12 Mute button13 Volume buttonControls the handset, headset, and speakerphone volume (offhook) and the ringer volume (on-hook).14 Messages buttonDials to retrieve your Voicemail messages.15 ApplicationsbuttonOpens/closes the Applications menu. Use it to access callhistory, user preferences, phone settings, and phone modelinformation.16 Contacts buttonOpens/closes the Directories menu. Use it to access personaland corporate directories.17 HandsetPhone handset.Version 5.05

CLOUD VOICE S Service – Cisco IP Phone 69213Preference Setup3.1Adjusting Ringer Volume and Ringtone3.1.1Change Volume:1. Press the Volume buttonup or down to adjust the loudness of theringtone.3.1.2Change Ringtone:1. Press the Applications button.2. Select Preferences. (Use the Navigation bar and button to scroll andselect.)3. Select Ringtone and different types of ringing tone are displayed.4. Press the Play softkey to play a sample.5. Press the Set softkey to select the ringtone.6. Press the Apply softkey to confirm your selection, or press the Cancelsoftkey to go back to the Ringtone screen.3.2Adjusting Contrast1. Press the Applications button.2. Select Preferences. (Use the Navigation bar and Select buttonscroll and select.)3. Select Contrast. To increase contrast, press the up arrow on the Navigation bar To decrease contrast, press the down arrow on Navigation bar4. Press the Save softkey to confirm the contrast level, or just press theCancel softkey to exit without changing the setting.Version 5.06to

CLOUD VOICE S Service – Cisco IP Phone 69214Basic Features4.1Placing a CallThere are 4 options for placing a new call:1. When using the handset, lift the handset and dial the number.2. To make a new call on the current line, press the NewCall softkey anddial the number.3. To dial with the phone on hook, from the main screen, perform either ofthese actions: Dial the number and lift handset or press the Dial soft key. The phonewill not produce the dial tone until after you lift the handset or press theDial soft key. Press the NewCall soft key and dial the number.4. To dial the last dialed number, press the Redial soft key.4.2Answering a CallThere are 3 options for answering a call:1. Lift the handset.2. Press the Answer softkey.3. Press the Speakerphone button.4.3Call WaitingIf you are enabled with call waiting for your phone, you will hear a call waitingindicator (flashing in Line 1 button) if a new call comes in when you are on acall (in Line1).1. To answer the new call, press the Line 1 button. When you do so, theoriginal call will be put on hold.2. To return to the original call, press the Line 1 button.3. If the second call is still active, the call will be put on hold when you returnto the original call.4. You can continue to use the Line button to switch between the calls.Version 5.07

CLOUD VOICE S Service – Cisco IP Phone 69214.4Ending a CallThere are 3 options for ending a call:1. Hang up the handset.2. Press the EndCall softkey3. Press the Speakerphone button, when using hand-free conversationmode4.5Muting a Call1. Press the Mute button.2. To disengage mute, press Mute again.Note: If you are using mute along with the speakerphone, lifting the handset willdisengage mute function.4.6Putting a Call on Hold1. To put a call on hold, Press the Hold button The Hold icon. .will be displayed and the Line button will be pulsed togreen colour.2. To resume the highlighted call, you can Press the Resume softkey.4.7Transferring a Call to another Party1. Press the Transfer button.2. Enter an 8-digits local number / a 4-digits extension number of therecipient3. Press the Transfer button again or the Transfer softkey.Note: If you wish to transfer the call to an external party, please remember to add ”9”before the 8-digits telephone numberVersion 5.08

CLOUD VOICE S Service – Cisco IP Phone 69214.8Redialing the Last Number DialedPress the Redial soft key.It will be in speakerphone mode and automtically activate the speaker.4.9Forwarding Calls to another Phone4.9.1 Setting up Call Forwarding from your IP PhoneActivate -Press the FwdAll soft key destination numberCancel - Press the FwdAll soft key.Note: If you wish to forward the call to an external telephone number, pleaseremember to add ”9” before the 8-digits telephone numberTips: To forward all incoming calls to your voicemail, just simply press Forward Alland Message button.4.9.2 Setting up Call Forwarding from your Mobile1. Dial 2112 1113 to access Remote Call Forwarding hotline.2. Follow the voice prompts and select the language by pressing „1‟ forCantonese/ „2‟ for English.3. Enter your Cloud Voice number and Cloud Voice password accordingly.4. Enter the destination of number to which you want to forward all of yourcalls (e.g. your mobile).5. To cancel call forwarding, please dial 2112 1113 to deactivate the callforwarding setting accordingly.Note: Starter Cloud Voice Password is your Cloud Voice Number4.9.3 Setting up Call Forwarding via Internet1. Visit https://adp.cloudvoice.hkbnes.net2. Enter your Cloud Voice number and Cloud Voice Password to log ontoCloud Voice User Portal.3. Click Call Management to activate the Call Forwarding function.Version 5.09

CLOUD VOICE S Service – Cisco IP Phone 69214. Enter the destination of number to which you want to forward all your calls(e.g. your mobile).5. To cancel call forwarding, please log onto Cloud Voice User Portalagain to deactivate the call forwarding setting accordingly.Note: Starter Cloud Voice Password is your Cloud Voice Number4.10Placing a Conference Call1. During an active call conversation, press the Conference button2. Enter 8-digits local number / 4-digits extension number of the other invitedparty.3. Press the Call softkey and wait for the invited party to answer.4. Press the Conference button again or the Conference softkey.5. The conference call with 3 parties will begin.6. Repeat these steps to add more parties, if desired.Note: If you wish to make a conference with an external party, please remember toadd ”9” before the 8-digits telephone numberTips: You can press Details to view and press Remove to remove conferenceparticipants.Version 5.010

CLOUD VOICE S Service – Cisco IP Phone 69214.11Call Pickup4.11.1Call Pickup within your GroupWhen the phone of your pickup group member rings, you can use your ownphone to pick up and answer the call directly.1. Lift up the handset and press the More softkey2. Press the PickUp softkey to transfer a ringing call within your pickupgroup to your phone.3. When your phone rings, press the Answer softkey to pick up and connectto the call.4.11.2Directed Call Pickup (Specific Group Member)1. Lift up the handset and press the More softkey2. Press the GPickup softkey.3. Enter the extension number of the phone line with the call that you wantto pick up.(For example, if the call is ringing on line extension number „2345‟, pleaseenter „2345‟.)4. When your phone rings, press the Answer softkey to pickup and connectto the call.Version 5.011