ADULT LITERACY PLAN - Warren Workforce Development

Customer-friendly literacy servicesLiteracy service delivery that is flexible and responsive to customer needsA wide range of literacy services, with diverse options, to meet the needs ofarea adult learners Pro-active marketing of literacy services and aggressive outreach to literacyservice candidates Counseling, service coordination and support services for adult learners Incorporation of Equipped for the Future standards and practices to optimizeliteracy services Use of technology to facilitate service delivery Availability of distance learning options for customers who lack transportationc. Plan Development- Describe the process for developing this plan,monitoring its implementation, and if necessary, revising it The plan mustbe a result of a collaborative process undertaken by all partners of the OneStop Workforce Investment System. The process should be similar to theone undertaken to prepare the Strategic Five,. Year Unified Local Plan. TheWIB's Literacy Committee, in liaison with the Planning Committee, shouldplay a major role in the development of the plan.In May 2001, the WIB recommended WIB member Reverend David Hollowell ofLucent Technologies and Calvary Baptist Church as Chairman of the LiteracyCommittee. Reverend Hollowell convened the first Literacy Committee meeting onJune 5, 2001. Original Committee members included representatives of ParsippanyAdult High School, Morris County School of Technology, Joint Free Library ofMorristown/Township, Warren County Community College, Warren CountyTechnical School, Sussex County Community College (SCCC), Literacy VolunteersOf America (LVA)-Sussex County, Family Services of Morris County, LucentTechnologies and Calvary Baptist Church. The WIS Director and One-Stop Operatorare ex-officio members of the Committee and attended most Committee meetings.The Committee approved Reverend Hollowell as Chair and named Joy Sullivan ofSCCC as Vice-Chair. The Committee decided to develop an inventory of literacyservices in the tri-county area. Members were asked to provide inforrnation on theirorganizations' literacy services and other services in their counties. The Committeereviewed instructional curricula and software, including Equipped for the Future(EFF) and Committee members attended SETC-sponsored EFF training on June 19,2001. On September 12, 2001, the Committee defined Committee goals, discussedthe information on services currently available and began to identify service gaps.Additional meetings were held on October 17, 2001 and April 24, 2002. At the April24 meeting, a LeamScape representative demonstrated the LeamScape system. Atthe same meeting, Committee members were assigned to draft specific sections ofthe Adult Literacy Plan as per Plan guidelines. On June 10, 2002 the Committeeheld a lengthy work session to draft key components of the Adult Literacy Plan. TheCommittee Chair reported Plan development progress at the WIB ExecutiveCommittee meetings in January and May of 2002. Representatives of United Way

of Morris County, St. Elizabeth's College, the County College of Morris, MorrisSchool District andLVA-Morris County joined the Committee between September2001 and April 2002. A list of Literacy Committee members is included asAttachment 1.The WIB One-Stop Career Center Committee is responsible for planning One-Stopservices and activities. The majority of Literacy Committee members also serve onthe One-Stop Career Center Committee. Literacy Committee representativesreported Plan development details regularly at One-Stop Career Center, One-StopUsers' Group and WIB Executive and Open meetings.The One Stop Users Group includes the following One-Stop Partners: WorkforceNJ; Division of Vocational Rehabilitation; County Social Service Boards of Sussexand Morris; Morris, Sussex, Warren Employment and Training Services (ETS); inaddition to One-Stop affiliate agencies. The Users Group suggested possiblesolutions to identified service gaps and provided logistical information for Plandevelopment.Workforce NJ One-Stop Managers in Morris, Sussex, and Warren Countiesparticipated in providing information relative to job seekers' and employers' literacyneeds. Representatives of the Division of Vocational Rehabilitation and the Sussexand Morris Boards of Social Services participated in the organization andpresentation of a One-Stop Users' Group Literacy Forum in November 2000, held inanticipation of a statewide literacy initiative, and three Literacy Focus Forums held inthe tri-county area. Literacy providers and counselors commented on services andgaps in services in the WIB area.Public Literacy Forums were held in each County in the Spring of 2002: MorrisCounty on May 30, Sussex County on June 5 and Warren County on June 6. Thepublic meetings were advertised in local newspapers and invitations were sent tolocal literacy providers, school superintendents, community and four year collegesand faith-based and community based organizations in each county. The publicmeetings provided an opportunity for attendees to offer input into Literacy Plandevelopment. Through public notice published on June 30, 2002, the draft Planwas provided for public comment and review prior to the submission to the State.The WIB Literacy Committee, with WIB staff support, will monitor the implementationof the Literacy Plan. Monitoring will be accomplished by reviewing provider reports,site visits, participant interviews and customer satisfaction evaluations. Whensignificant deviations from Plan.activities are identified, the WIB will requestcorrective action plans from providers or the One-Stop Operator to address theidentified issues.When the need for Plan revisions is identified through monitoring, consensus amongproviders or Literacy Coordinator program evaluations, WIB staff will presentproposed revisions to the WIB Literacy Committee. Upon Literacy Committeeapproval, draft revisions will be forwarded to the WIB Executive Committee for final

approval and the Plan will be revised. Significant revisions will be reported to theState Employment and Training Commission.d. EFF Integration - Describe how EFF will be utilized across the One-Stopworkforce investment system.The State Employment and Training Commission (SETC), at the recommendation ofthe State Council for Adult Literacy Education Services (SCALES) endorsesEquipped for the Future (EFF) as the strategic framework for adult literacy educationin New Jersey. Therefore, the WIB will utilize EFF standards as the strategicframework for literacy services in the tri-county area.All literacy activities directly funded through the Supplemental Workforce Funds for ·Basic Skills (SWFBS) will incorporate EFF standards. The One-Stop Career CenterLiteracy Labs will use curricula that are clearly linked to EFF competencies andskills. The WIB will urge service providers not funded through SWFBS to adoptcurricula that support the acquisition of EFF skills that are essential for success inthe workplace. These include teamwork, problem solving, learning skills andcommunication skills. As additional formal EFF curricula and instructional materialbecome available, the WIB will incorporate them into One-Stop literacy instruction.Literacy providers will document customer acquisition of EFF skills and issuecertificates of achievement of these skills. Concurrently, the WIB will advocate foremployer consideration of EFF skill certification in hiring decisions.e. Agreements - Describe how the WIS will be instrumental in thedevelopment of agreements between providers to ensure ease of studentreferral, transfer of records, and recognition of learning gains.In order to ensure a smooth flow of information among literacy providers, theLiteracy Committee has developed an inter-agency agreement (Attachment 2)covering procedures to be used to refer students, transfer records, and recognizelearning gains. The WIB will require that this agreement be signed by all literacyproviders receiving funds under WIA or SWFBS, and will work with all other literacyproviders to encourage them to sign these agreements and to use the processdefined therein as their standard procedures.2. NEEDS ASSESSMENTa. Individuals - Describe the adult literacy needs of the population of the WISarea. Consider concentrations of individuals in geographic areas andimmigration trends. Demographic information about age, location,employment status, educational level, and barriers to education progress(e.g., disabilities that may affect learning) should be used to determine theoverall need for basic skills. Needs must be identified for basic

mathematics, reading comprehension, basic computer literacy, Englishproficiency, and work-readiness skills.The following charts contain information on key demographic indicators of literacyneeds of the area populationMORRIS COUNTYPersons 25 OverUnemployedNot GradllatingFrom High SchoolDover3,974Parsippany/Troy Hills845Dover570UnemployedDisabledForeign BornParsippany/Troy Hills1,470Dover1,194Parsippany/Troy ver10,539Chester Boro300%Morristown5,034Chester Twp.147%Asian%ofChangePopulationParsippany/Troy 353%Parsippany/Troy 9Morristown6,016Parsippany/Troy Hills3,535BoontonTwp.136%Randolph2,265Ml Olive190%Jefferson1,393Ml Olive420Roxbury662Randolph3,998Mt. Olive1,445MendhamBoro131%Mt. Olive1,446RockawayBoro165%Mt. Olive1,282Randolph339Mt. yTwp.1,287Boonton TwpMt. ArlingtonI 19%""SUSSEX COUNTYPersons25 Over NotGraduatingFrom opulation%ofChangeDisabledAsian%of ver Borough400%VernonI, ater424%Sparta252Hampton313%Wantage1,01 age300Frankford231%AndoverTownship139Hardyston94%0

WARREN COUNTYPersons25 Over NotGraduatingFrom HighSchoolUnemployedUnemployedDisabledForeign 1121981167%Comparing the Hispanic populations in the municipalities in Morris County indicatesan increase from 1990 - 2000 of over 100% in 13 municipalities and 17 moremunicipalities with an increase over 50%. The largest concentrations of theHispanic population are in Dover, Morristown and Parsippany-Troy Hills.lr1 Sussex County, the Hispanic population has increased by more than 100% in 12municipalities and the same is true for Warren County. The largest concentrations inSussex County are in Hopatcong and Vernon. In Warren County, the largestconcentrations are in Hackettstown and Phillipsburg. In the three countiescombined, the Hispanic population has increased by over 21,000 people in the last10 years.The Asian population has also increased, but not so markedly. The largestconcentration of the Asian population is in Parsippany-Troy Hills, Montville andRandolph in Morris County. The overall increase since 1990 is over 13,500 people.The number of foreign-born people corresponds to the concentrations of Hispanicand Asian populations noted above.The charts for each county (Attachment 3) show the labor force (all civilians 16 yearsof age or over classified as employed or unemployed) and unemployment rates foreach municipality as well as the number of people 25 and over, who have notgraduated high school (2000).n

In Morris County, the largest number of non-graduates is in Dover, ParsippanyffroyHills and Morristown. The most unemployed persons are in Parsippanyffroy Hills,Dover and Morristown.In Sussex County, the largest number of people not graduating high school isconcentrated in Hopatcong, Vernon and Wantage. The highest unemployment is inVernon and Hopatcong.In Warren County, the highest number of non-graduates is in Phillipsburg,Hackettstown and Washington Soro, and the highest unemployment in Phillipsburgand Hackettstown.Over 50,000 people age 25 and over have not graduated high school in the 3counties.There are over 55,000 disabled people in the 21 - 64 year age range in the MorrisSussex-Warren area. The charts show the number of disabled people in eachmunicipality as well as the per cent of disabled who are employed. It is clear that asignificant number of disabled people are unemployed with employment ratesranging from 85% to 39.5% in the three counties.The complete Literacy Demographics Charts are included as Attachment 3.The 1996 National Adult Literacy Survey, by Portland State University, shows arealiteracy levels as follows:COUNTYAREA RESIDENTS AT LITERACY LEVELS 1 AND 2Level 1 %Level 2 % Levels 1 2 % # Residents 16 or Older atLevels 1 and 29,928Tri-county municipalities with percentages of Literacy Level 1 residents significantlyexceeding area averages include Dover (29%), Morristown (25%) and Phillipsburg(19%).Since 170,000 area residents function at Literacy Levels 1 and 2 and over 50,000area residents over 25 have not graduated from high school, there is great need forbasic mathematics and reading comprehension remediation.Since there are over 45,000 Hispanics, over 32,000 Asians and over 86,000 foreignborn persons living in the tri-county area, there is significant need for Englishproficiency instruction.Basic skills and English language skill deficiencies are related to and oftenaccompanied by lack of computer literacy skills. Since computer literacy is vital to1n

economic advancement for both workers and businesses, there is an obvious needfor computer literacy training.In dialogues with the WIB Marketing Team and WFNJ staff, many area employershave decried their job applicants' and employees' lack of work-readiness skills.These comments support numerous studies showing that employers want, first andforemost, employees who are reliable, punctual and cooperative. These commentsand studies indicate a pressing need for work-readiness skills.b. Employers - Describe the key industries of the area. What are the adultliteracy expectations that employers in these industries have for theirworkforce? To the extent possible, indicate the basic mathematics,reading comprehension, basic computer literacy, English proficiency, andwork-readiness skills expectations by industry or employers in the WISarea. Based on economic development initiatives in the WIS area, are theliteracy levels of the workforce congruent with those needed by currentand prospective employers?The following chart lists the literacy expectations of employers in key area industries.EMPLOYER LITERACY EXPECTATIONSCountyIndustryBasicMathReadingComp hMediumMediumHighMediumHighVery nMorrisSussexEngineering12"'12'"andgrade gradeManagementServices7'"7"' gradeRetailgrade5mEating and6'" The information above was gathered from interviews with literacy providers and areaemployers and through discussions with the WIB Business Services Committee(BSC). In the past year, the BSC arranged WIB Marketing Team visits to over 75area businesses to assess their need for training and other One-Stop services. Allrespondents to WIB requests for information on employer literacy requirementsstressed that within industries, the needs vary by employer. Furthermore, the11

respondents reported that the greatest variance in literacy requirements is betweenjob titles, especially within business services.Respondents reported that, in Morris County, employers have access to workerswith appropriate literacy levels, but that these workers demand higher wages thansome employers will pay. In the past year, several employers left Morris Countybecause qualified labor is too expensive. This suggests an opportunity for workerswith newly enhanced literacy skills to earn higher wages within a range acceptableto Morris County employers. Morris County Social Service employers report adesire for increased English Comprehension skills from the current workforce andnew applicants.Health services employers in Sussex and Warren Counties have difficulty findingworkers with appropriate literacy levels for the higher skill occupations (RegisteredNurses, Licensed Practical Nurses, Medical Assistants, Technicians), but find itrelatively easy to recruit workers with suitable literacy levels for certified NurseAssistant and Home Health Aides.Though manufacturing is not a major industry in the tri-county area, the WIBMarketing Team has visited most area manufacturers. They report a lack ofappropriate math skills among employees and applicants.While Retail and Eating and Drinking businesses can find employees withacceptable reading, math and comprehension skills, they, like most area employers,decry the lack of workplace readiness skills among employees and applicants. Theyreport that the lack of these skills contributes heavily to the high turnover rates thathinder their business operations.c. Current System Capacities - In order to determine what can be done for thetarget population, it is necessary to understand the current delivery systemfor basic skills services. Identify the adult literacy provider communityincluding adult schools, colleges, literacy volunteer programs, communityand faith-based organizations, libraries, for-profit organizations, etc. Theseproviders may offer all or some of the following services: adult basiceducation, English-as-a-Second Language, high school equivalency, adulthigh school, literacy tuto

Jul 15, 2002 · The unemployed in Parsippany-Troy Hills, Dover, Vernon and Phillipsburg The English deficient in Parsippany-Troy Hills, Dover, Morristown, Mt. Olive, Hopatcong, Hackettstown and Phillipsburg Employed workers whose basic skills or workplace readiness skill deficiencies inhibit their career advancement or their employers' economic