Patient Booking Website - NHS

e-Referral ServicePatient Booking WebsiteThis presentation includes the following topics. Pleaseselect a section below to continue. Key feature of the patient booking website Logging in Booking an appointment Changing an appointment Cancelling an appointment What if ’No appointments are available’? Cancelling a referral

e-Referral ServiceKey features of the Patient Booking Website The Patient Booking Website is known as the NHS e-Referral ServiceIt is available 24 hours a day, 365 days a yearIt is a secure booking website, that meets national and international standardsfor holding and transferring information electronically.You can make, change, or cancel your appointmentsAllows you to change your passwordSelect alternative language supportLets you increase the font size on the screenHas a Help function to support patientsNextReturn tomenu

e-Referral ServiceLogging into the Patient Booking WebsiteFrom thewww.nhs.uk/referrals pageselect the ‘BOOK ONLINENOW’ button.(Please note that all names anddetails used in this presentation arefictitious)NextReturn tomenu

e-Referral ServiceLogging into the Patient Booking WebsiteEnter the requiredinformation thenselect the ‘Log In’button.From this screen you can: Select alternativelanguage support Increase the font size onthe screen Use the Help informationNextReturn tomenu

e-Referral ServiceLogging into the Patient Booking WebsiteOptions availableOnce you have logged into theNHS e-Referral Service yourReferral Details are displayed.From this screen you can: book an appointment, cancel the referral,cancel additional requirements, print the referral, view all your referrals.NextReturn tomenu

e-Referral ServiceBooking an appointmentSelect your preferred clinic(s) byclicking the small tickbox next tothe clinic name(s) and then clickthe ‘Continue to Step 2’ button.If there is a telephone symbol,you cannot book online and willneed to call the clinic by usingthe number shown in thebooking instructions.NextReturn tomenu

e-Referral ServiceBooking an appointmentSelect an appointment by clicking thecircle next to the time and date, thenclick the ‘Continue to Step 3’ button.If you see a message stating “there arecurrently no appointments available”please refer to the No appointmentsavailable section of this presentation.NextReturn tomenu

e-Referral ServiceBooking an appointmentA summary of therequested appointmentis shown.It is important to clickthe ‘Book Appointment’button to confirm thisappointment or click the‘Back to Step 2’ buttonto select a differentappointment.NextReturn tomenu

e-Referral ServiceBooking an appointmentOnce confirmed, the bookingconfirmation screen will appearwith a green booking confirmationmessage.From this screen you can: Change your password Increase the font size on thescreen View the Help information Cancel any AdditionalRequirements Print the appointment details View all your referrals Log Out of NHS e-ReferralService (from the log out option atthe bottom or top right of the screen)NextReturn tomenu

e-Referral ServiceChanging an appointmentOnce you have logged intothe NHS e-Referral Serviceyou are able to change yourbooked appointmentdate/time by clicking the‘Change Appointment’button.NextReturn tomenu

e-Referral ServiceChanging an appointmentYou are now able to select adifferent clinic or keep withyour original clinic. Select yourpreferred clinic(s) by clickingthe tickbox next to the clinicname(s) and then click the‘Continue to Step 2’ button.NextReturn tomenu

e-Referral ServiceChanging an appointmentSelect a different appointment byclicking the circle next to the timeand date, then click the ‘Continue toStep 3’ button.NextReturn tomenu

e-Referral ServiceChanging an appointmentA summary of the newrequestedappointment is shown.It is important to clickthe ‘Book Appointment’button to confirm thisappointment or clickthe ‘Back to Step 2’button to select adifferent appointment.NextReturn tomenu

e-Referral ServiceChanging an appointmentOnce confirmed, the bookingconfirmation screen willappear.From this screen you can: Change your password Increase the font size on thescreen View the Help information Cancel Additional Requirements Print the appointment details View all your referrals Log Out of the NHS e-ReferralService (from the log out option atthe bottom or top right of the screen)NextReturn tomenu

e-Referral ServiceCancel an appointmentOnce you have loggedinto the NHS ReferralService, you can cancelyour appointment(s) byclicking the ‘CancelAppointment’ button.NextReturn tomenu

e-Referral ServiceCancelling an appointmentSelect a cancellation reason by clicking the circle next to the appropriate reasonand then click the ‘Continue to Step 2’ button.NextReturn tomenu

e-Referral ServiceCancelling an appointmentYou will be asked to confirm the appointment cancellation.Clicking ‘Back to Details’ will return you to the screen which displays yourappointment details.Clicking ‘Cancel Appointment’ will cancel the appointment.NextReturn tomenu

e-Referral ServiceCancelling an appointmentWhen you confirm that the appointment is to be cancelled, the Confirmation screenappears with a green cancellation message.From this screen you can: Change your password Increase the font size on thescreen View the Help information Cancel additional requirements View all your referrals Log Out of the NHS e-ReferralService (from the log out option atthe bottom or top right of the screen) Print the cancelled appointmentdetailsNextReturn tomenu

e-Referral ServiceNo appointments availableIf there are noappointments availablefor the clinic that that youhave chosen thefollowing screen willappear when you click‘Continue to Step 2’.NextReturn tomenu

e-Referral ServiceNo appointments availableA warning message appearsin yellow at the top of thescreen if there are noappointments available for theclinic that you have chosen.You can either:Go ‘Back to Step 1’ to returnto the shortlist and selectanother clinic (if available) or‘Continue to Step 3’ which willsend your details to yourchosen clinic.NextReturn tomenu

e-Referral ServiceNo appointments availableSelecting a preferred clinicSelect your preferred clinic by clicking the circle next to your choice.You can add any comments that may be helpful to the clinic (as per the examplebelow).Click ‘Forward to Clinic’.NextReturn tomenu

e-Referral ServiceNo appointments availableSelecting a preferred clinicThis confirmation screen will appear. Detailed here is the date by when the clinicshould contacted you. If you have not heard from the clinic by this date, pleasecontact your referring practice.From this screen you can: Change your password Increase the font size on thescreen View the Help information Cancel additional requirements Print this confirmation for yourrecords View all referrals Log Out of NHS e-ReferralService (from the log out option at thebottom or top right of the screen)NextReturn tomenu

e-Referral ServiceNo appointments availableFurther attempt to book appointmentIf you log in again and try to bookthe same clinic, you will see thisscreen. This screen explains thatyour details have already been sentto the clinic, and they will contactyou to arrange an appointment bythe date shown.NextReturn tomenu

e-Referral ServiceNo appointments availableFurther attempt to book appointmentYou can check to see if any newappointments have been releasedby clicking “Book Appointment”button. If there are still noappointments a message willappear stating that no appointmentsare available.NextReturn tomenu

e-Referral ServiceCancel a referralOnce you have logged into the NHS e-Referral Service your Referral Details aredisplayed. From here you have the option to Cancel Referral.NextReturn tomenu

e-Referral ServiceCancel a referralSelect a cancellation reason by clicking the circle next to the appropriate reason andthen click the ‘Continue to Step 2’ button.NextReturn tomenu

e-Referral ServiceCancel a referralYou will be asked to confirm the referral cancellation.Clicking ‘Back to Details’ will return you to the screen which displays yourappointment details.Clicking ‘Cancel Referral’ will cancel the referral.NextReturn tomenu

e-Referral ServiceCancel a referralWhen you confirm that the request is to be cancelled, the Confirmation screenappears with a green cancellation message.From this screen you can: Change your password View the Help information Increase the font size on the screen View all referrals Print this confirmation for your records Log Out of NHS e-Referral Service(from the log out option at the bottom or topright of the screen)Return tomenu

The Patient Booking Website is known as the NHS e-Referral Service It is available 24 hours a day, 365 days a year It is a secure booking website, that meets national and international standards