Best Practice Guide (BPG) Security Compliance Report Tutorial
Best Practice Guide (BPG)Security Compliance ReportTutorialTrend Micro
Content ObjectivesSecurity Compliance Report Content and Sample ReportRecommended Process StepsHow to Submit a BPG Support Case via Partner PortalRecommended Solutions/Opportunities to Discuss with Customers– Leverage BPG Report to Discuss Upgrade Opportunity with Customer Support Resources2 2020 Trend Micro Inc.
Objectives This high-level security compliance report is intended to provide anoverview of the customer current status of Trend Micro Apex One /Trend Micro OfficeScan deployment compared with the TrendMicro recommendations of best practice. By discussing the security compliance report results with customers,you will be able to generate the upgrade or services opportunity. Target Products: Apex One, OfficeScan3 2020 Trend Micro Inc.
Security Compliance Report Content Security compliance report outlines the current status of endpointsprotected by Apex One / OfficeScan and make recommendationsspecifically targeted at increasing the overall security posture forcustomers’ implementation. Security compliance report provides the following information:– Recommendations about how to improve the network security providedby Apex One.– An overview of the currently deployed Apex One agent versions.– An assessment of the current Apex One server build compliance and theavailability of hotfixes, patches, or enhancements.– An overview of the protected operating systems.4 2020 Trend Micro Inc.
Security Compliance Report ContentDetails include: OfficeScan agent policy compliance Available hotfixes/patches by severity Recommended security settings5 2020 Trend Micro Inc. Provide executives summary scoreCompliancyDeployment scopePolicy recommendationsPatch/Upgrade recommendations
Best Practice Guide – Sample Report (1/2)6 2020 Trend Micro Inc.
Best Practice Guide – Sample Report (2/2)7 2020 Trend Micro Inc.
Recommend Process Steps 8Leverage “Best Practice Guide - Customer Presentation Slide” to brief customers.Sign agreement with customer if customer is willing to perform the assessment.Download the Extraction Tool.Login to partner portal and submit a support case for “compliancy report”. Read the KB: How to Generate aBest Practice Guide Report for Apex One or OfficeScan for detailed step by step of case submission.Compliance report will be generated by Trend Micro after submission. The status of the support case can bechecked in MySupport - Support Requests. Once the report has been generated, you will receive an emailto indicate it is available for download and review. The report in PDF file can be found under SupportRequests - File Attachments.For Trend Micro Apex One SaaS customers, please open a support ticket and one of our Customer SupportEngineers will help to generate the Compliancy Report on customer Apex One SaaS instance for you.Review the report for upgrade or service opportunity. You can reference the KB: How to create a BPG Reportand use the Trend Micro Apex One Migration Checklist.Discuss the report results with your customers for the action plan.Submit the Deal Registration through partner poral and note the code “BPG Compliance Report” to gainadditional discount. 2020 Trend Micro Inc.
How to Submit a BPG Support Case via Partner Portal (1/2)Read the KB: How to Generate a Best Practice Guide Report for Apex One or OfficeScan for detailed steps of case submission.91.Login to partner portal and create a new support request.2.Enter the Customer Account details.3.Select “Add a new profile” and enter the desired name. Select OfficeScan in the product section.4.Download the extraction tool and run it on your OfficeScanserver.5.Unzip and execute the ExtractionTool v4.0.exe. Furtherinstructions are included in the README.txt. Follow theonscreen prompts to complete. 2020 Trend Micro Inc.
How to Submit a BPG Support Case via Partner Portal (2/2)Read the KB: How to Generate a Best Practice Guide Report for Apex One or OfficeScan for detailed steps of case submission.6.After a few minutes, it will complete the compliancy scan ofOfficeScan server. It will create a zipped folder.7.Upload the resulting files in the section shown.8.Enter the email address at where you wish to receive the report.9.Click Submit.10. The “Request Sent” pop-up message will appear informing youthat a new Support Case has been created, including the casenumber.11. Once the report has been generated you will receive an email toindicate that it is available for download and review.10 2020 Trend Micro Inc.
Recommended Solutions/Opportunity to Discuss with Customers 11Upgrade to the latest versionSwitch to a suite that has additional featuresProfessional Services (to assist with upgrade)Trend Micro XDR Add-onTrend Micro MDR ServiceConnected Threat Defense - Trend Micro Deep Discovery 2020 Trend Micro Inc.
Leverage BPG Report to Discuss Upgrade Opportunity with Customer- Using the Apex One Migration ChecklistAfter creating the BPG report, click Section 4 to go directly to the Apex One UpgradeChecklist.Section 4.1Checks your operating system to see if it is supported by Apex One and if HTTPS isenabled.Section 4.2Checks your agents and make sure that the operating systems of your endpoints aresupported by Apex One. It lists which operating systems you have that are notsupported, and notes beside each OS if there is a version or patch of the operatingsystem that is supported. This section also states whether the OfficeScan Agent Versionsupports migration to Apex One or not.Section 4.3Checks your SQL Server. If you wish to use Apex One with Endpoint Sensor, it will showif your SQL Server Version is compatible and confirms if your SQL Server Browser andSQL TCP/IP are both enabled. Endpoint Sensor requires that SQL Full Text Search isenabled.12 2020 Trend Micro Inc.
Support Resources Trend Micro Assessments and Best Practices Fact SheetCustomer Agreement for Performing BPG Compliance ReportSupport email: partnersupport@trendmicro.comKB: Step-by-step help to submit a support case – compliancy reportthrough partner portal– How to Generate a Best Practice Guide Report for Apex One orOfficeScan KB: Helps you read the BPG compliance report and upgrade to ApexOne– How to create a BPG Report and use the Trend Micro Apex OneMigration Checklist13 2020 Trend Micro Inc.
Trend Micro deployment shifts over time—fromon-premises to SaaS-based solutions. Created withreal data by artist Stefanie Posavec.
server. 5. Unzip and execute the ExtractionTool_v4.0.exe. Further instructions are included in the README.txt. Follow the onscreen prompts to complete. How to Submit a BPG Support Case via Partner Portal (1/2) Read the KB: How to Generate a Best Practice Guide Report for Apex One or OfficeScan for detailed steps of case submission.
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This Best Practice Guide (BPG) extends the previously developed series of BPGs [3] by providing an update on new accelerator technologies to further support the European HPC user community in achieving outstanding per-formance records of their large-scale parallel applications. This guide follows the style of the previously published
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