Policy Coordinator
LGBT FoundationPolicy CoordinatorJob description and application packMay 2022
Strong communities are born out of individualsbeing their best selves.Leanne Betasamosake Simpsonscholar, writer and artistPage 2LGBT Foundation - Recruitment Pack
ContentsWELCOME FROM OUR CHIEF EXECUTIVE4OUR HISTORY5WHAT WE DO6OUR VALUES8WHAT OUR STAFF SAY9OUR STAFF SURVEY10OUR COMMITMENTS TO ANTI-RACISM AND INCLUSION11APPLYING FOR THIS ROLE12AppendicesJob DescriptionPerson SpecificationTerms and Conditions & Colleague BenefitsSummary of Lockdown Measures put in placePage 3LGBT Foundation - Recruitment Pack
WELCOME FROM OUR CHIEF EXECUTIVEEach one of our people began their journey withus just like you - by seeing an LGBT Foundationvacancy that caught their eye and submitting anapplication.Welcome to the first step on your LGBTFoundation journey - I’m delighted to see you’rethinking about joining us and can’t wait to seethe skills and experience you can bring to theteam.Every day at LGBT Foundation, we’re workinghard to make reality our vision of a fair and equalsociety where all lesbian, gay, bi and transpeople can reach their full potential.LGBT Foundation makes a difference. A bigdifference. We provide direct help to more than40,000 people each year, many of whom are ata crisis point. We give advice, support andinformation to many, many more. The amazingstaff and volunteers of LGBT Foundation savelives, build people’s confidence, make ourcommunities safer, and successfully campaignfor change.Based in Manchester, but working across thecountry, LGBT Foundation has grown to providethe most services for LGBT people in the charitysector, and we are one of the most influentialand recognisable LGBT charities in the country.Central to any charity’s success is their people.We currently employ over 70 hard-working teammembers committed to creating a fair and equalsociety for all LGBT people.Page 4We’ve worked hard to make LGBT Foundationthe best place to work. In 2020 we were certifiedas an Investors In People Gold employer,highlighting our commitment to our people. As acharity we know that when our people thrive, ourorganisation succeeds. And when ourorganisation succeeds, equality wins.However, we know that we have not always gotit right and we have work to do to ensure thatQTIPoC (Queer, Trans, Intersex People ofColour) are better represented in our staff teamand in service design. We intend to continue tobuild on the progress we’ve made to makeLGBT Foundation a place where everyone canbring their whole selves to work. As we continueto operate remotely, we ensure our teamremains connected, supported, and we stillstand together as one.Our values of Passion, Empowerment, Integrityand Respect, are central to everything we do.Our people come from a vast array of differentbackgrounds and experiences, both personallyand professionally, but what unites us are thosevalues and our commitment to making this worlda better place for LGBT communities.Thank you for your interest – and I really dohope you will consider being part of LGBTFoundation’s amazing story. Good luck!Paul Martin OBE (he/him)Chief Executive, LGBT FoundatioLGBT Foundation - Recruitment Pack
OUR HISTORYLGBT Foundation is built upon a rich and passionate history of grassroots activism andcommunity involvement.Combining the pedigrees of Manchester Lesbian & Gay Switchboard, MeSMAC Manchester, HealthyGay Manchester and The Lesbian & Gay Foundation, we have an enviable track record that datesback to the 1970s.Over the last five decades, we’ve provided a listening ear, a friendly smile, life-saving information,life-enhancing services and support to LGBT people who’ve often been excluded from supportservices. We’ve also worked with allies across the country to lobby for and achieve political andsocial equality.Throughout this time, we’ve witnessed and responded to: the country’s response to the decriminalisation of homosexuality the emergence of HIV and AIDS and its devastating impact as well as inspirational responsefrom our communities the passing and the subsequent abolition of Section 28 the removal of homosexuality from the WHO list of mental illnesses the ending of the ban on LGBT people serving in the armed forces the gaining of adoption rights for same sex couples and equal birth rights for lesbians andbisexual women the passing of the Gender Recognition Act (2004) essential workplace protections as well as protections in the provision of goods and servicesfor all LGBT people the introduction of Civil Partnerships and most recently same sex marriage equality the posthumous pardoning of thousands of gay and bi the introduction of LGBT-inclusive relationship and sex educationPage 5LGBT Foundation - Recruitment Pack
WHAT WE DOLGBT Foundation is here to make a difference to the lives of LGBT people. We savelives and empower LGBT people to change their behaviours with our huge range ofaffirming, welcoming and non-judgemental services.Every single day we provide help and support to LGBT people, many of whom don’t receiveassistance from anywhere else. We also improve outcomes for LGBT communities through workingstrategically, conducting research and collaborating with our partners.Page 6LGBT Foundation - Recruitment Pack
We pride ourselves on being proactive as well as entrepreneurial, creating opportunities and adaptingto changing circumstances. Each year we support more than 40,000 people and provide onlineadvice and information to a further 600,000 individuals, more than any other organisation of our kindin the UK. We achieve this with an average satisfaction rate of 98%. For every 2 invested in ouractivities, New Economy estimates that we save the public sector in Greater Manchester 10.90.As an organisation continually striving for excellence, we are live to emerging trends, including theincreasing complexity of need experienced by many of our service users. As a result, we areconstantly refining the way in which our services are delivered in order to meet the needs of ourcommunities. We are working hard to embed a trauma-informed, anti-racist and intersectionalapproaches to our services.As a charity close to its communities, we’ve developed a clear strategic vision, underpinned by astrong values framework, and secured by a robust evidence base. We’re planning for the long term toensure that LGBT people do not remain invisible and that the differing and intersecting needs of ourcommunities are recognised and responded to. We remain at heart ultimately optimistic for a futurewhere every LGBT person can achieve their full potential.Page 7LGBT Foundation - Recruitment Pack
OUR VALUESTo help guide us in our work and deal with the opportunities as well as the challenges ahead,the trustees, volunteers and staff have collectively agreed upon four key values that willunderpin all that we do.Passion: We are passionate about what we do, ensuring that everyone who comes intocontact with us has the best possible experience. Our passion for our cause is what drives us. Asstaff, volunteers and trustees we dedicate our skills, experience and time to improving the lives withand on behalf of LGBT people. We strive daily to ensure that everyone who comes into contact withLGBT Foundation has an excellent experience. Our passion motivates us to pursue the higheststandards in our interactions with service users, colleagues, funders, partners, customers, influencersand suppliers.Integrity: We are professional and honest, holding ourselves accountable to the highestethical and performance standards. Through acting with integrity we earn trust and respect.Behaving professionally and honestly builds on the excellent reputation of the charity and our work.We hold our actions, behaviours and services up to the highest ethical standards and constantlyreview our performance. Feedback from our communities, colleagues and service users isencouraged and acted upon. We value robust internal and external scrutiny and embraceaccreditation as validation of our efforts. Our integrity motivates us to deliver high quality governance,services, insight and business support every day.Empowerment: We are committed to enabling everyone to flourish, creating time and spacefor good people to do great things. We empower people to achieve their full potential. Enablingpeople to feel empowered results in improved resilience and better outcomes. We use everyopportunity to actively build on strengths and seek support in improving development areas.We prioritise making time and opportunities for growth. Empowering our people and the people weserve amplifies what we can achieve collectively.Respect: We are respectful of ourselves and each other, celebrating difference and trustingpeople to do what’s right. We treat everyone we meet with respect. We take responsibility fortreating ourselves, our work and the work of our volunteers and colleagues with respect. We valuethe diversity of identity/backgrounds, experience, skills and abilities that our service users,volunteers, staff and trustees bring to the work we do. We trust people to do the right thing andprovide constructive, supportive feedback to drive constant improvement. Respecting each other andeach other’s work creates a supportive environment in which to receive services, work and volunteer.Page 8LGBT Foundation - Recruitment Pack
WHAT OUR STAFF SAYTolu Ajayi (He/Him)Initially, I was wary of the transition from grassroots organising to acharity structure; unsure I was qualified enough and that I mightn’t fitthe workspace culture. On starting the role however, I've thankfullylearned there’s a level of freedom here which encourages andcelebrates individuality as well as community.Claudia Carvell (She/Her)Through my time at LGBT Foundation, my most valued learning wasfrom my colleagues who brought a wealth of expertise, experienceand passion. At our best, we worked collaboratively and were able tobring all of our selves to the table to make decisions and influencechange.Andrew Gilliver (He/Him)2021 is my twenty-first year with LGBT Foundation so I guess youcould say it has been a big part of my identity this century.This really is the best job I have had to date. It is hard work but it isso rewarding to be part of such a progressive and enthusiastic groupof people who just want to make sure all of us have access to thebest services possible.Aben Ripley (They/Them)Starting during 2020 has been (very!) surreal, however I have feltsupported every step of the way and warmly embraced into the team.There's a real sense of together-ness and unity that I have beenseeking in my work for a long time. I am incredibly proud to work forthis organisation and to have found work where I am so effortlesslyrespected and celebrated for my lived experience as a trans nonbinary individual.Page 9LGBT Foundation - Recruitment Pack
OUR STAFF SURVEY“The staff team must rate as one of the most passionate, engaged and motivated staff teams Ihave worked with” - Investors In People Insight Summary, 2020Each year we conduct a staff survey to measure how our people feel about working at LGBTFoundation. We don’t consider staff surveys to be the end of a conversation, but the start of one tomake LGBT Foundation a better place for our people. In 2020, we were certified an Investors InPeople Gold employer. We intend to continue to build on the progress we’ve made to ensure thatLGBT Foundation is the best place possible to work. In our 2020 staff survey, our people said:86%would recommend LGBT Foundation as a great place to work90%said LGBT Foundation has improved advice and support for LGBT people90%felt they understood how their role linked to the organisation’s objectives82%agreed they had the resources they needed to take the lead88%understood how their learning was linked to their development80%felt their achievements were recognised across the organisationPage 10LGBT Foundation - Recruitment Pack
OUR COMMITMENTS TO ANTI-RACISM ANDINCLUSIONWe are on a continued journey to ensure that our leadership, culture, and service delivery is trulyinclusive. Organisations thrive when everyone can bring their whole selves to work. We want tosupport all staff with multi intersecting identities to engage in all aspects of LGBT Foundations workwhilst celebrating our differences. We welcome people from all ages, abilities, gender identities, race,faith, and socioeconomic backgrounds. We also have a number of staff network groups whichprovide peer support and safe spaces for members.Here are some things we are really proud of: People of Colour represent 38% of our board membership Our most recent data showed that 26% of our workforce identify as trans or non-binary Our most recent data showed that 32% of our work force identify as having a disability We are developing a range of staff support networks, including networks for colleagues ofcolour and our trans & non-binary staff We have a range of dedicated programmes of work for a range of equality groups, includingQTIPoC (Queer, Trans, Intersex People of Colour), Bi Programme, Women’s Programme,Trans & Non-binary Programme and Pride in Ageing Programme Mandatory organisation-wide trans and non-binary trainingWhile we have made significant and meaningful progress in these areas, there is still a long way togo. We know that there are some communities that we have failed to represent adequately indecision-making processes and this has implications for our service delivery. We are changing that toensure our service design has all LGBT people in mind. We are committed to inclusion andembedding anti-racism into the fabric of LGBT Foundation. These are our key priorities over the next12 months: Conduct external anti-racism training for all staff and trustees Deliver fully inclusive recruitment training for all hiring staff and trustees Further develop our work on co-production Continue developing fully inclusive servicesPage 11LGBT Foundation - Recruitment Pack
APPLYING FOR THIS ROLEWe’re delighted to hear you’re thinking about joining us. We are taking positive action to encourageapplications from people of colour (PoC) and other racially minoritised communities, trans, non-binaryand/or older people (aged 50 ), to continue to improve the representation of colleagues from thesecommunities in our staff team.Please read the job description below carefully to think about how you are suitable for the role. Inyour application form part 2, please answer 3 questions based upon your knowledge, understandingand experience so we can shortlist and evaluate whether you the right person for this role. You canchoose to answer these as a video OR audio format (nothing fancy, just using your phone is fine), orwritten.Once completed please send your application forms (part 1 and part 2), the media recordings andequal ops form to recruitment@lgbt.foundation with the job role as the email subject.We look forward to receiving your application and if you would like some more information or want toget more of a sense of what we are about, please email Laurence.webb@lgbt.foundation and theywill happily answer any questions or give you a call to discuss the role further.The closing date for this position is 9am on Tuesday 7th June 2022.Good luck!Page 12LGBT Foundation - Recruitment Pack
Policy CoordinatorSalary: 25,515 ( 10% pension)Special Terms:Full-time, PermanentReporting to:Head of Policy and ResearchAccountable for:Policy VolunteersROLE SUMMARYLGBT Foundation is looking for a Policy Coordinator to support the delivery of our policy programme. Wecarry out policy work that highlights LGBTQ people’s needs and experiences; informs stakeholders ofappropriate action; and changes policy and practice to improve life for LGBTQ people. We believe it isimportant to share the work we do so that community members, researchers, professionals and policymakers have the information they need to effectively challenge decisions that affect the lives of LGBTQ people.The key responsibilities of this role include: To write and manage LGBT Foundation’s responses to local, regional and national policyconsultations To support the ways in which LGBT Foundation informs and influences policy formation andimplementation To support LGBT Foundation to disseminate evidence To facilitate and support the Greater Manchester LGBTQ Equality Panel To support the Communications team in releasing statements and responses to UK policydevelopments To help maintain the Policy and Research section of our website To provide direct support to policy and research projects delivered by LGBT Foundation and onbehalf of external funders and stakeholders To input, analyse and report on internal and external data to help inform our policy agendaWe are taking positive action to encourage applications from people of colour (PoC) and other raciallyminoritised communities, trans, non-binary and/or older people (aged 50 ), to improve the representationof colleagues from these communities in our staff team.* Trans is an umbrella & inclusive term used to describe people whose gender identity differs in some wayfrom that which they were assigned at birth; including non-binary people, cross dressers and those whopartially or incompletely identify with their sex assigned at birth.Page 13LGBT Foundation - Recruitment Pack
ROLE RESPONSIBILITIES1. To manage our responses to local, regional and national policy consultations Researching and horizon scanning for policy consultations of relevance to LGBTQ communities and LGBT Foundation’s work Writing accurate and impactful policy consultation responses covering a range ofissues, from health inequalities to human rights, working with LGBT Foundation seniorstaff and programme leads where relevant Keeping accurate records of our policy consultation submissions for monitoringpurposes2. To support the ways in which LGBT Foundation informs and influences policyformation and implementation and disseminates evidence Help to ensure that research data produced by LGBT Foundation informs policy formation Producing policy briefings and guidance for colleagues and external stakeholders,providing clear and succinct information based on robust evidence in audience appropriatemediums Producing written summations of complex policy documents Contributing towards LGBT Foundation reports, toolkits, and other resources3. To support LGBT Foundation to disseminate evidence Helping with report writing across LGBT Foundation projects Supporting the Head of Policy and Research in collecting evidence for work carried outin external collaborations (e.g., the National LGBT Partnership, the Trans ParliamentaryEngagement Group, the Banning Conversion Therapy coalition, etc.) Responding to external evidence requests (to be supported by the rest of the Policy andResearch team)4. To facilitate and support the GM LGBTQ Equality Panel Spending the equivalent of two days a week dedicated to supporting the work of theGM LGBTQ Equality Panel, for which LGBT Foundation is the facilitating organisation Attending weekly meetings of the facilitation team Attending monthly meetings of the Panel – mix of online and in-person meetings Supporting the Panel Co-Leads in delivering their work plan Maintaining and monitoring the Panel email inbox and volunteer records, includingsetting up any meetings and training sessions (to be supported by rest of the facilitationteam)Page 14LGBT Foundation - Recruitment Pack
5. To support the Communications team in releasing statements and responses to UKpolicy developments Working with the Head of Policy and Research and the Communications team to draft andrelease urgent statements and responses to changes and developments in UK policy Supporting the Communications team with any unexpected reactive work that comes aboutas a result of these developments6. To help maintain the Policy and Research section of our website Supporting the Communications team to ensure the Evidence Exchange content is regularlyreviewed and updated Recruiting and managing Evidence Exchange Volunteers – responsibility for after the LGBTFoundation website has been upgraded Helping to develop and maintain the Policy and Research section of website – responsibilityfor after the LGBT Foundation website has been upgraded7. To provide direct support to policy and research projects delivered by LGBTFoundation and on behalf of external funders and stakeholders Attending relevant events, meetings and conferences on behalf of LGBT Foundation topromote our policy priorities and strategise with other sector leaders Exchanging policy insight and knowledge with stakeholders in the LGBT sector, third andpublic sectors Supporting and helping to develop the formation of relevant networks or initiatives that helpto further LGBT people’s inclusion in policy agendas Leading on externally funded projects, which help to shape policy and educate relevantindividuals and organisations Supporting the Head of Policy and Research to carry out qualitative and quantitativeresearch, when relevant, to help identify emerging issues affecting LGBTQ communitiesand use these findings to shape future priorities8. To input, analyse and report on internal and external data to help inform our policyagenda Analysing both LGBT Foundation’s internal data and available external data, and writingreports or summaries of the findings where needed Interpreting datasets to deduce findings about LGBT people’s experiences and needsPage 15LGBT Foundation - Recruitment Pack
EXPECTATIONS OF ALL MEMBERS OF LGBTFOUNDATION Display a genuine commitment to inclusion, equity and an understanding of the issues facedby all LGBT communities. LGBT Foundation will challenge any discriminatory behaviour orlanguage if it occurs Further, LGBT Foundation has a commitment to using the insight gained through its work tomake the organisation more inclusive and representative of all LGBT communities Completion of specific tasks allocated through work plans, project plans and the annualbusiness plan of LGBT Foundation Provision of monthly information (accurate data and informative commentary) within yourareas of responsibility for performance management purposes Compliance with LGBT Foundation’s policies, procedures, management and monitoringsystems We are a learning and development organisation and will consistently provide and supportopportunities for staff to exceed theirs and our expectations. In common with all staff, you havea responsibility for drawing attention to your own training needs as well as those of colleaguesthat you work with that LGBT Foundation will then aim to support you with Any other duties in line with your skills and abilities, as directed by your line manager All staff are expected to maintain a flexible approach to their roles and respond to the LGBTFoundation’s changing needs. The responsibilities of this post may be changed subject toreview, over a period of time. This will be done in consultation with the post holderPage 16LGBT Foundation - Recruitment Pack
PERSON SPECIFICATIONWe realise that we could miss out on incredible talent joining LGBT Foundation because someonemight not see themselves in every single one of these criteria below. For example, research showsthat women of colour are less likely to apply to a role if they don’t meet all criteria. Please don’t beput off if you feel you don’t tick all of the boxes below - if you think you could be great for this job, butaren’t entirely sure, please apply anyway, or contact us at recruitment@lgbt.foundation with the jobrole as the email subject.KEY ATTRIBUTES/BEHAVIOURSSkills & Abilities Excellent written and oral communication skills. Excellent organisation, planning and time management skills.Experience Previous administration experience. Experience of working as part of a team and developing successful working relationships witha range of stakeholders. Experience of data analysis. Experience of facilitating and moderating. Experience of working with volunteers.Knowledge, Understanding & Commitments A demonstrable commitment to equality of opportunity and a strong understanding of theissues faced by the LGBT communities. Knowledge of Microsoft Office suite and how to use it to its full potential. An awareness of how to translate evidence into accessible information.In common with all staff at LGBT Foundation, you will be expected to display a range ofcompetencies specific to your grade and area of work. These will be measured during annualperformance appraisals, and there will be an expectation that you will be able to evidence the ways inwhich you have met these competencies over the course of the year.Page 17LGBT Foundation - Recruitment Pack
TERMS AND CONDITIONS Hours – 37 per week Annual Leave – 25 per annum plus bank holidays, rising to 30 after 5 years’ service (pro ratawhere appropriate) Probation period – post subject to successfully completing a six month probationary period Employers contributory pension – 10% of annual salary (applied the month followingcompletion of the probationary period) Remote working - The pandemic has taught us that remote working is advantageous toorganisations for productivity and LGBT Foundation has adopted a strong agile workingstructure. We are based in Manchester and expect there to be some need for face to facemeetings in Manchester where this post would be required to attend (though we feel themajority of the role could be WFH) - this commute would need to be self-funded so pleasebear this in mind if you don't live locally to Manchester. If you have any queries about thisplease contact Laurence.webb@lgbt.foundationCOLLEAGUE BENEFITSGenerous leave allowance (25 days annual leave (rising to 30 days after 5 years’ service)Sector leading 10% employers’ contributory pensionYour birthday as a day’s leaveStaff counselling schemeCycle to Work / Technology SchemeSeason ticket loanOffice ‘buddy’ scheme for all new startersFree annual flu jabFree VDU eye care testStaff social budgetDedicated training budget for each member of staff and support with personal developmentplans Flexible working to support a healthy work/life balance (including time off in lieu and flexi-time) Relaxed dress code Page 18LGBT Foundation - Recruitment Pack
SUMMARY OF LOCKDOWN/COVID-19 SUPPORTMEASURES PUT IN PLACE SINCE MARCH 2020The last 12 months have been challenging for everyone and as a charity we have been affected in allareas of our operation.The challenge has affected staff throughout the organisation and we have outlined just some of theways in which we have supported our staff team through this difficult period. Additional funding allocated to the staff counselling scheme. In addition to the eight sessionscurrently offered to all members of staff, an additional eight sessions can now be requested. Introduction of the Tech Scheme, a salary sacrifice where you spread the payments of a newpiece of tech, such as tablets and televisions, fitness trackers and phones or games consolesand kitchen appliances (pre-tax) over 12 months, similar to the Cycle to Work Scheme. Further flexible working to support a healthy work/life balance for all colleagues and especiallyparents and people with caring responsibilities 6 per week working from home allowance for all substantive colleagues to support withadditional utility costs. A full DSE workstation assessment for all colleagues working remotely and supplyingadditional equipment when needed in order to ensure everyone working at LGBT Foundationis as comfortable, supported and safe as they can be. Regular informal check-ins/chats with the HR Manager to check and support with wellbeing,alongside guidance for all line managers on supporting their direct reports when workingremotely Learning log and winter welfare meetings organised to catalogue and help address unfoldingfeelings and developments from colleagues across the organisation and work together infinding solutions – issues ranging from wellbeing, work life balance, full-team meetings, videocall etiquette Improved organisational comms in the form of CEO updates during the first half of lock down(initial these were daily) to reassure colleagues, volunteers, trustees and key stakeholders. Aswell as a Covid-19 People Paper issued regularly to supplement organisational policies andprocedures during the pandemic, including FAQs, enhanced reporting and wellbeing tips. All active volunteers had a wellbeing catch-up phone call from the volunteer team during thefirst month of lockdown to offer support, updates and signposting. Those most vulnerable weregiven further calls and support where required Daily sunrise yoga and sunset stretches introduced during the first half of lockdown to promotephysical wellbeing, routine and to combat isolation Weekly online social space (breakfast club/virtual kitchen table) for colleagues to dip in andout of to help make up for the lost office casual conversations and non-work relatedrelationship building that a physical space offersPage 19LGBT Foundation - Recruitment Pack
lives and empower LGBT people to change their behaviours with our huge range of affirming, welcoming and non-judgemental services. Every single day we provide help and support to LGBT people, many of whom don't receive assistance from anywhere else. We also improve outcomes for LGBT communities through working
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