NOC Services Catalog
NOC Services Catalog
KASEYA NOC SERVICES CATALOGWhether you are just starting your MSP business, struggling to staff appropriatelywhile expanding your business, or looking to provide round-the-clock coveragewithout breaking your business model, Kaseya NOC Services can help.Designed to let you scale quickly, Kaseya NOC Services deliver the monitoringand management services you need to extend your existing in-house staff andmeet your customers’ demands. You can deploy Kaseya NOC Services 24x7 asa permanent ‘virtual’ member of your IT staff. NOC Services can absorb a largepercentage of the alarms and requests coming at your team so that you canfocus on strategic projects and growing your business.NOCSUBSET OF REQUESTS AND ALARMSCUSTOMER ACUSTOMER BCUSTOMER CMSPCUSTOMER DCUSTOMER EKASEYA NOC SERVICES OFFLOADSYOUR TEAM SO YOU CAN FOCUS ON GROWTHKaseya NOC Services’ à la carte pricing model allows you to choose the services thatmatter for the endpoints you manage. Mix and match the services to suit your needs.For example, you may choose Server Management Patch Backup Antivirus forproduction servers, but Patch Antivirus for test and dev environments.Grow faster and reduce IT operating costs with Kaseya NOC Services.CATALOG2
KASEYA NOC SERVICES CATALOGKaseya NOC Services at a GlanceKaseya’s à la carte pricing model allows you to choose any combinationof the following services across your IT infrastructure.24x7 ALERT MANAGEMENTServer MonitoringKaseya NOC Best Practice Monitor SetsTriage and escalation of validated alertsRule-based notifications and escalationsSuggested remediationsServer ManagementKaseya NOC Best Practice Monitor SetsTriage, escalation and remediation of validated alertsRule-based notifications and escalationsOffload routine IT tasks to free up time (See IT Task Management below)Server Health ChecksWorkstation ManagementKaseya NOC Best Practice Monitor SetsTriage, escalation and remediation of validated alertsRule-based notifications and escalationsOffload routine IT tasks to free up time (See IT Task Management below)SNMP Endpoint MonitoringUp/down monitoring of SNMP endpointsRule-based notifications and escalationsBACKUPBackup ManagementMonitor and remediate backup jobs/schedulesReport backup success/failure counts per defined objectivesPATCHPatch ManagementSchedule and deploy patch cyclesMonitor and address failuresReport patch compliance scoresANTIVIRUS & ANTIMALWAREAntivirus & AntimalwareManagementSchedule and deploy security scans and update cyclesMonitor and address failuresReport security compliance scoresTASK MANAGEMENTIT Task ManagementCATALOGAssign IT tasks to the NOC Services team, choosing froma predefined list such as investigating performance issues,performing VM migrations, troubleshooting printer problems,etc. See the Server and Workstation Tasks in the detailedsection below.3
KASEYA NOC SERVICES CATALOGKaseya NOC Services in DetailService and SKUDeliverablesDetailed DescriptionServer MonitoringMonitoring SetupSet up monitoring parameters andthresholds on VSA. For example, definerules to generate an alert if CPU/Diskspace parameters exceed the setthreshold. We monitor Agent Status,Windows Services State, PerformanceCounters and Event Logs.24/7 Alert MonitoringConfirm if the alert condition is persistentand needs action. Alerts are categorized asCritical, High or Normal. Escalate withresolution steps via agreed notificationchannels. Customer can choose to benotified via Phone/Email/SMS for differentmachines for different criteria. For example,phone notification for Critical alerts, emailnotification for High and Normal alerts.SKU: NOC-MOSMServer ManagementSKU:NOC-MASM-BASECATALOGIncludes all ServerMonitoring deliverablesplus the additional onesbelow24/7 Alert RemediationResolve the cause of the alert. For example,free up space when disk is out of space,bring a machine back up if it is down,restart services, etc. Escalate via agreednotification channels if NOC team cannotresolve the issue; include ticket history.Scheduled / Ad HocMaintenance ActivitiesServer reboots, services restarts, hardwareand software audit reports. Exchangedefragmentation.Server Health CheckScheduled Server Analysis based onMicrosoft BPA (Best Practices BPAAnalyzer). Reports are shared withthe customerReports andTrend AnalysisProvide 5 Monthly Reports:1. Ticket Volume Trending by Week2. SLO Compliance Score by Severity3. Alerts Handled by NOC vs Escalated toCustomer (Count and Alert Types to seeif escalations can be reduced)4. Top Alerts generated5. Top Alert generating machines
KASEYA NOC SERVICES CATALOGService and SKUServer ablesDetailed Description AD User Account Administration Network Share Configuration Service Pack installation VM Migration VM Resource Upgrade AD Migration AssistanceReplication Issues AD Replication IssuesTroubleshooting Server Performance Troubleshooting Exchange Server TroubleshootingServer tasks listed on the left can beassigned to Kaseya NOC Services.Monitoring SetupSet up monitoring parameters andthresholds on VSA. For example, definerules to generate an alert if CPU/Diskspace threshold is breached. We monitorHardware and Resource parameters.24/7 Alert RemediationResolve the cause of the alert. Forexample, free up space when disk is outof space. Notify customer of hardwareissues. Escalate if NOC team cannotresolve the issue; include ticket history.Alert NotificationsAlerts are categorized as Critical, Highor Normal.SKU:NOC-MAWKS-BASE2X (number of servers under management)tasks per month are included.Additional server tasks are sold inbundles of 25 tasks.The server should have a Kaseya agenton it.Set up notification rules per customerrequirements. Customer can choose tobe notified via Phone/Email/SMS fordifferent machines for different criteria.For example, phone notification forCritical alerts, email notification for Highand Normal alerts.An escalation tree can also be set up suchthat the secondary customer contact isnotified if the primary doesn’t respond.CATALOGScheduled / Ad HocMaintenance ActivitiesTemp file cleanup, disk analyze, hardwareand software audit reports.Reports and Trend AnalysisProvide 5 Monthly Reports:1. Ticket Volume Trending by Week2. SLO Compliance Score by Severity3. Alerts Handled by NOC vs Escalatedto Customer (Count and Alert Typesto see if escalations can be reduced)4. Top Alerts generated5. Top Alert generating machines5
KASEYA NOC SERVICES CATALOGService and SKUWorkstation TasksSKU:NOC-MAWKS-TASKSNMP Device MonitoringDeliverablesDetailed Description Investigation and Remediationof Performance Issues Network Share Access Issues Troubleshoot Printer Problems(Driver installations/updates) User Login Administration/Troubleshooting User Profile Migration Third-Party Software Installation/Updates Windows 10 UpdatesWorkstation (e.g. desktop, laptop) taskslisted on the left can be assigned to NOC.24/7 Alert MonitoringOnce the SNMP device is set up in VSA,Kaseya NOC Services will monitor forCritical Alerts/Failures.Alert NotificationsSet up notification rules per customerrequirements. Customer can choose to benotified via Phone/Email/SMS fordifferent devices.SKU:NOC-MOSNMP1X (number of workstations under management) tasks per month are included.Additional tasks are sold in bundles of 25tasks.The workstation should have a Kaseyaagent on it.An escalation tree can also be set up suchthat the secondary customer contact isnotified if the primary doesn’t respond.Patch ManagementSKU:NOC-PTCHCATALOGConfiguration of NOC/CustomizedPatch Policies on VSASet up Default NOC Patch Policy for allSecurity and Critical Updates OR set up auser-defined Patch Policy.Patch DeploymentEnsure patches are deployed duringmaintenance window. Perform pre/postchecks.Patch Failure ResolutionFix failed patches to ensure completionwithin maintenance window.Patch Compliance ReportingProvide a Patch Score report at theend of each Patch cycle.6
KASEYA NOC SERVICES CATALOGService and SKUBackup ManagementDeliverablesBackup Management (Multi-vendor)Ensure backups are successfully completedas per user requirements.Agent/Software UpdatesUpdate backup agent/softwareas required.Backup Failure ResolutionFix backup failures. For example, ensurespace is available at the destination andrerun the job.Backup Compliance ReportsProvide a monthly Backup Score reportindicating how many machines havebackups within SLAs.SKU: NOC-BKUPAV/AM ManagementSKU:NOC-AVAMCATALOGDetailed DescriptionAntivirus Management(Multi-Vendor)Installation / DefinitionUpdates Failure ResolutionEnsure definition updates are appliedwithin 30 days of release.Scan FailuresTrap / fix scan failures.Threat ResolutionIsolate / clean up threats detected by AV.Notify the customer of actions taken.AV/AM Compliance ReportsProvide a monthly AV/AM Score report.7
KASEYA NOC SERVICES CATALOGOnboardingDuring NOC Services onboarding, customer participation is key to a successfulengagement. We have structured the onboarding process to optimize the valuewe deliver to your company.Listed below are the various tasks, ownership and timeline for the NOConboarding process:Terms and ConditionsKaseya will use commercially reasonable efforts to provide the Services and to meet theHours of Availability, Response Times and Service Levels based on available staffing;provided, however, that Customer acknowledges and agrees that not all issues can beresolved, a particular outcome cannot be guaranteed, Hours of Availability, ResponseTimes and Service Levels may vary. The purchase and use of all Software and Servicesis subject to the Agreement as defined in http://www.kaseya.com/legal.aspx. Use of theSoftware or Services indicates Customer’s acceptance of the Agreement. Capitalizedterms not otherwise defined herein shall have the meaning set forth in the Agreement.CATALOG8
ABOUT KASEYAKaseya is the leading provider of complete IT infrastructure management solutions for managed service providers(MSPs) and internal IT organizations. Through its open platform and customer-centric approach, Kaseya delivers best inbreed technologies that allow organizations to efficiently manage, secure, automate and backup IT. Kaseya IT Completeis the most comprehensive, integrated IT management platform comprised of industry leading solutions from Kaseya,Unitrends, Rapidfire Tools, Spanning Cloud Apps, IT Glue and ID Agent. The platform empowers businesses to: commandall of IT centrally; easily manage remote and distributed environments; simplify backup and disaster recovery; safeguardagainst cybersecurity attacks; effectively manage compliance and network assets; streamline IT documentation; andautomate across IT management functions. Headquartered in Dublin, Ireland, Kaseya is privately held with a presence inover 20 countries. To learn more, visit www.kaseya.com. 2020 Kaseya Limited. All rights reserved. Kaseya and the Kaseya logo are among the trademarks or registeredtrademarks owned by or licensed to Kaseya Limited. All other marks are the property of their respective owners.08102020
without breaking your business model, Kaseya NOC Services can help. Designed to let you scale quickly, Kaseya NOC Services deliver the monitoring and management services you need to extend your existing in-house staff and meet your customers' demands. You can deploy Kaseya NOC Services 24x7 as a permanent 'virtual' member of your IT staff.
May 2020 NOC April 2020 NOC March 2020 Modification of Section IV Table 11C.1 (New provision symbols: 30B#6.21N_1, 30B#6.21N_2) February 2020 NOC January 2020 Modification of Section II Chapter 1 and Chapter 2 with new Special Sections: AP30/P and AP/30A/P. December 2019 NOC November 2019 NOC October 2019 NOC September 2019
Once the design of the basic NOC architecture became established, new techniques evolved to address advanced issues such as dynamic load balancing on to a node of the NOC architecture, the shortest/fastest path for the data flow through NOC, and energy efficient NOC architecture design. Most researchers have focused on the
complex system chip design, especially for NoC-based SoC, which has been increasingly applied to complex system design. This paper proposes a collaborative verification and testing platform for NoC-based SoC. Based on VMM verification methodology, a hierarchical NoC validation platform is constructed and assigned to the function verification of NoC
Our NOC obtains both area and en-ergy benefits without compromising either performance or QOS guarantees. In a notional 256mm2 high-end chip, the proposed NOC consumes under 7% of the overall area and 23.5W of power at a sustained network load of 10%, a mod-est fraction of the overall power budget. Table 1: Scalability of NOC topologies. k .
To overcome these limitations, we propose an NoC-enabled PIM-based architecture that amalgamates: (a) multiple logic layers in conventional PIM, (b) M3D-based vertical integration, and (c) efficient 3D-NoC design for high-performance k-mer counting, while remaining within 85ᵒC temperature. To take advantage of and aid NoC design, we also
NOC The nursing outcomes classification (NOC) is a classification of nurse sensitive outcomes NOC outcomes and indicators allow for measurement of the patient, family, or community outcome at any point on a continuum from most negative to most positive and at different points in time. ( Iowa Outcome Project, 2008)
C. NoC Arbitration as a Reinforcement Learning Problem Reinforcement learning can be applied to the problem of NoC arbitration to learn an efficient arbitration policy for a given NoC topology. We can train the agent (a recommen-dation system for the arbiter) such that for a given state (a collection of input buffers at a router all competing for
Accounting information from several branches can be merged, making decision-making easy and fast. End of Chapter Questions 1 Anti-virus software, complicated passwords. 2 Email, cloud. 3 You can save your work, easy to send to other people, calculations and templates are already there for you to use. 4 Hacking, failure in technology – power cut, some software is expensive. Exam Practice 1B .
