Welcome To The Pharma Compliance Webinar - Ehcca

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Welcome to the Pharma Compliance WebinarMedical Affairs Compliance ‐Lessons Learned and Best PracticesJune 7, 2016 2016 GHC LIFE SCIENCES1

Featured PresentersDisclaimer: Speakers’ remarks are their personal opinions, and should not beconsidered to represent the position of their current or former employers.June 7, 2016 2016 GHC LIFE SCIENCES2

Agenda1:00 pm Welcome, Introduction and Overview of Legal Framework and LandscapeBrian Bohnenkamp1:20 pm Strategic Planning and the Interface between Medical Affairs and MarketingBrian Conner1:40 pm Customer‐Facing Medical Affairs Roles: Medical Affairs Interactions withHCPs and Managed Markets AccountsKevin Ryan2:00 pm Medical Affairs: Operations and MeasurementKevin Espinoza2:20 pm Q&A2:30 pm Webinar AdjournmentJune 7, 2016 2016 GHC LIFE SCIENCES3

Who’s on the Line?A few polling questions Note: Individual responses will be protected for anonymity. Only aggregate data will be reported andmade available after the webinar concludes. Benchmarking is conducted solely to provide industrybenchmarks regarding compliance program issues. There is no purpose to agree among companies onany specific compliance policy or procedure. Companies should decide on their own how to develop andimplement their compliance programs.June 7, 2016 2016 GHC LIFE SCIENCES4

POLL 1: What’s your role?June 7, 2016 2016 GHC LIFE SCIENCES5

POLL 2: How big is your company in terms ofannual revenue (roughly)?June 7, 2016 2016 GHC LIFE SCIENCES6

POLL 3: Does your company have a distinctMedical Affairs Department?June 7, 2016 2016 GHC LIFE SCIENCES7

POLL 4: How many FTEs work in US Medical Affairsfunction? (even if not a distinct Medical Affairs dept)June 7, 2016 2016 GHC LIFE SCIENCES8

Overview of Legal Framework andLandscapeBrian BohnenkampJune 7, 2016 2016 GHC LIFE SCIENCES9

Medical Affairs is Not Special “FDA holds the medical affairs department to thesame standards as it does sales reps. It’simportant to keep from blurring the linesbetween promotion and responses to unsolicitedrequests.” “Just because you have a person with a differenthat in a different booth, if they are promoting adrug [providing off‐label information is still]against the law.”June 7, 2016 2016 GHC LIFE SCIENCESTom Abrams,Director of FDA'sOffice of Prescription DrugPromotion (OPDP)10

Overview of Legal FrameworkNo statutory or regulatory requirement to have a Medical Affairsdepartment or functionAs a general matter, the same laws and regulations apply to MedicalAffairs personnel that apply to Sales and Marketing personnel. Thisincludes, but is not limited to: The Food, Drug, and Cosmetic Act The Anti‐Kickback StatuteA primary purpose of Medical Affairs should be to help ensure that non‐promotional interactions remain appropriately non‐promotional andare not tainted by Sales and Marketing considerations or influence Company organizational structure, processes, and incentives also should bedesigned and administered to avoid inappropriate influence or theappearance of inappropriate influenceJune 7, 2016 2016 GHC LIFE SCIENCES11

Promotionvs.Scientific ExchangeNo official FDA definitionNo official FDA definitionGenerally, would include express or impliedwritten or oral statements distributed to or madeto customers and/or patients by a company or itsrepresentatives with the intent to proactivelycommunicate attributes (e.g., safety,effectiveness, indication, etc.) of company‐promoted products and their useTypically understood to refer to the dissemination anddiscussion of scientific research / medical findings, withoutmaking promotional claims about a productExamples: Sales aids, brochures, notes, email messages,blog postings, social media, website materials,videos, etc. Proactive statements made during in‐person,phone, or email discussions with HCPsExamples of practices commonly understood to be scientificexchange: Responding to unsolicited requests for off‐labelinformation in accordance with FDA draft guidance Distributing scientific and medical publications on off‐label uses in accordance with FDA draft guidance Providing financial support for independent medicaleducation programs Appropriate scientific discussions at legitimatescientific or medical conferences Scientific advisory meetings/focus groups, inappropriate circumstances and with limitations Appropriate communications intended for recruitmentof clinical investigators and study subjectsJune 7, 2016 2016 GHC LIFE SCIENCES12

First Amendment CasesUnited States v. Caronia (2d Cir. 2012) Construes misbranding provisions not to criminalize truthful, non‐misleadingspeech about off‐label uses to avoid First Amendment violationPacira v. FDA (S.D.N.Y.) (dec. action, settled in 2015) Settlement with FDA permits company to market product for specific proceduresnot limited to those studied in the product’s pivotal trialsAmarin v. FDA (dec. action, settled 2016) Settlement with FDA provides that Amarin may engage in “truthful and non‐misleading speech promoting the off‐label use of [the product] . . ., and underCaronia, such speech may not form the basis of a prosecution for misbranding”United States v. Vascular Solutions, Inc. (W.D. Tex.) (acquittals in 2016) Jury instructions stated: “It is also not a crime for a device company or itsrepresentatives to give doctors wholly truthful and non‐misleading informationabout the unapproved use of a device. If you find that VSI's promotional speechto doctors was solely truthful and not misleading, then you must find theDefendants not guilty of the misbranding offense.”June 7, 2016 2016 GHC LIFE SCIENCES13

POLL 5: In response to the court decisions regarding the FirstAmendment, what changes in compliance rules is yourcompany considering:June 7, 2016 2016 GHC LIFE SCIENCES14

POLL 6: What status applies to your company:June 7, 2016 2016 GHC LIFE SCIENCES15

Enforcement ExamplesU.S. enforcement authorities are sensitive to Medical Affairs departments engaging inimproper Sales or Marketing activities and/or being inappropriately influenced by Salesand Marketing considerationsSettlements involving Medical Affairs activities have included allegations of, among otherthings Promoting MSLs based on ability to sellFunding CME on off‐label uses and creating and controlling contentTraining MSLs to prompt off‐label questionsPaying HCPs to speak on off‐label usesDeveloping KOLs to support and promote off‐label usesUsing advisory boards to promote off‐label usesUsing IIS grants to promote off‐label usesGhostwriting articles on off‐label usesMSLs accompanying sales reps on in‐office visits and providing presentations on off‐label usesCreating teams of Reimbursement, Sales, and Medical personnel to track off‐labelpromotion and use and to target HCPs for visits by MSLs Preparing and publishing a misleading journal article that misreported clinical trial results Publicizing and circulating positive study results and failing to discuss negative study resultsJune 7, 2016 2016 GHC LIFE SCIENCES16

CIA RequirementsMany recent CIAs require manufacturers to implement at least some ofthe following measures: Creation of policies/procedures to control provision of off‐label information byMedical Affairs personnel Creation of policies/procedures to require sales reps to refer requests foroff‐label information to Medical Affairs Development and maintenance of inquiries databases to track and monitorHCP requests for off‐label information and company responses Policies/procedures related to the manner and circumstances under whichMedical Affairs personnel participate in meetings or events with HCPs (eitheralone or with sales reps or account executives) and the role of the MedicalAffairs personnel at such meetings or events Representations that Sales and Marketing departments have no involvement inmedical education grants or charitable contribution requests, and that all suchgrants requests will be processed in accordance with standardized criteriadeveloped by Medical Affairs Requirements to develop annual publication plans and establish a publicationmonitoring programJune 7, 2016 2016 GHC LIFE SCIENCES17

Strategic Planning and the Interfacebetween Medical Affairs and MarketingBrian ConnerJune 7, 2016 2016 GHC LIFE SCIENCES18

Commercial and Medical AffairsAlignmentWhat is the appropriate firewall between Medical Affairs andCommercial?The changing healthcare environment has encouraged the formation ofindependent Medical Affairs departmentsThere is not a rigid set of requirements that dictate how a Medical Affairsdepartment should look or operateAs a result, the industry has developed a wide variety of models, allseeking to address intensified public and regulatory scrutinyTypical models:1. Prohibit all communication between medical affairs and commercial2. Allow open communication between medical affairs and commercial3. Establish guardrails and protocols to allow compliant communicationbetween medical affairs and commercialJune 7, 2016 2016 GHC LIFE SCIENCES19

Commercial and Medical Affairs AlignmentDisease analysis andindication sequencing Initial commercialopportunity assessmentand revenue target Initial access environmentassessment Long range forecast Market positioning strategyand messagingCompetitive monitoring andresponse Access planning (payerneeds, by country)Marketing strategyevolution New indications,formulations, publications Pre/peri LOE planning Franchise/portfolio planning Product concept/TPPtesting HEOR requirements Field resourcing (sales,clinical, scientific support)Medical Affairs Functions (Examples) MedicalEducation Scientific CommunicationsInvestigatorManagement/IIS MSLManagement SurveillanceKOL Engagement andRelations Publications Trial Design and Demonstration Clinical Context/Expertise June 7, 2016 2016 GHC LIFE SCIENCES20

Commercial and Medical Affairs AlignmentKeyKey LifeLife SciencesSciences TrendsTrendsMedicalMedical AffairsAffairs ImperativesImperatives MoreMore aggressiveaggressive andand sophisticatedsophisticatedaccessaccess managementmanagement OutcomesOutcomes metricsmetrics beingbeing usedused moremorebroadlybroadly (indications,(indications, payers)payers) ProviderProvider integrationintegration andand ITIT investmentinvestmentasas enablerenabler ofof HECON--andHECON--and newnew payerpayeraudienceaudience EmergenceEmergence ofof newnew decision-makersdecision-makers(e.g.(e.g. hospitalhospital admin,admin, hospitalists,hospitalists,patients/patients/ advocacy,advocacy, etc.)etc.) IncreasinglyIncreasingly patientpatient centriccentric (and(andlongitudinal)longitudinal) approachapproach toto carecare deliverydelivery IncreasingIncreasing biopharmabiopharma andand medtechmedtechreliancereliance onon emergingemerging marketsmarketsJune 7, 2016 AddressAddress shiftshift inin definitiondefinition ofof valuevalue andandassociatedassociated informationinformation requirementsrequirements EngageEngage newnew stakeholdersstakeholders andand tailortailorcontentcontent ofof communicationcommunication accordinglyaccordingly EmbraceEmbrace “patient“patient journey”journey” approachapproach UnderstandUnderstand andand harnessharness new,new, digitaldigitalmediamedia channelschannels wherewhere appropriateappropriate BuildBuild expertiseexpertise andand structurestructureorganizationorganization inin aa wayway thatthat addressesaddressesneedsneeds (region(region specific)specific) execute execute inin anan increasinglyincreasingly rigorousrigorousandand transparenttransparent regulatoryregulatoryenvironmentenvironment 2016 GHC LIFE SCIENCES21

POLL 7: Does the current Strategy for yourCommercial activity align with the MedicalAffairs Dept?June 7, 2016 2016 GHC LIFE SCIENCES22

POLL 8: Does Medical Affairs provide input intoCommercial strategic planning?June 7, 2016 2016 GHC LIFE SCIENCES23

POLL 9: Does Compliance have a role in thestrategic planning process?June 7, 2016 2016 GHC LIFE SCIENCES24

POLL 10: If Commercial and Medical align on strategicplanning, does it cover specific issues such as:Select all that apply:June 7, 2016 2016 GHC LIFE SCIENCES25

Customer‐Facing Medical Affairs Roles:Medical Affairs Interactions with HCPs andManaged Markets AccountsKevin RyanJune 7, 2016 2016 GHC LIFE SCIENCES26

Field Medical Interactions BasicsGrowing focus of enforcement authorities on Field Medicalactivities and communications; U.S. prosecutors andwhistleblowers attempting to build cases of improper productpromotionU.S. enforcement authorities sensitive to potential for FieldMedical teams to inappropriately circumvent restrictions underthe guise of “scientific exchange,” AKA “white coat marketing.”June 7, 2016 2016 GHC LIFE SCIENCES27

Scientific ExchangeFDA expects Scientific Exchange to be a balanced, unbiased, straightforwardpresentation of the data, and its purpose should be to advance scientificknowledge and discussion by disseminating scientific findings; not to createproduct demand. As such, information should be truthful, complete, andscientifically accurate, unbiased, non‐misleading and lack promotional intent,tone, or context.True scientific exchange does not include promotional product claims orcommercial objectives.Limits of Scientific Exchange: Cannot promote off‐label uses, but may respond to unsolicited questions about off‐label uses. Cannot not solicit or encourage HCPs to request off‐label information. Off‐label inquiries should be referred to the Medical Affairs department or to an MSL. Information used to respond to unsolicited off‐label requests should be internally reviewed If MSLs are treated as sales reps, they cannot respond to unsolicited requests for off‐labelinformation.June 7, 2016 2016 GHC LIFE SCIENCES28

Field Medical Activities: Best Practices?MSLs should be separate and independent from the Sales organization. Joint meetings with Commercial ExceptionsMSLs should report into Medical Affairs Small companiesMSLs should neither engage in, nor have any connection with promotion,promotional activities, or promotional presentations. Speaker training, speaker programs, post approval/pre‐launchMSLs should not share with commercial colleagues the subject matter orcontent of discussions with HCPs in response to unsolicited requests for off‐label information or regarding customer research interests or participationin clinical studies. Trending, practice habits, ongoing site issuesJune 7, 2016 2016 GHC LIFE SCIENCES29

Field Medical Activities: Best Practices?MSLs may proactively call on HCPs and/or accounts to discuss on‐label,non‐promotional product and disease state information. ReviewMSLs may also proactively call on HCPs, investigators, and health careorganizations to discuss potential areas of interest and participation incompany‐sponsored clinical trials and externally sponsored studies, as wellas to understand HCP capabilities, expertise, and affiliations. Information sharingJune 7, 2016 2016 GHC LIFE SCIENCES30

Joint VisitsIntroductory visits New to role Who records the call? Who gets to be substantive?Ambassador Meetings Neutral content, not related to products, company specificCross‐functional meetings Accounts, SPs, SDs Product vs. non‐productFormulary meetings Related vs. actual meetingUpper managementJune 7, 2016 2016 GHC LIFE SCIENCES31

Considerations for Managed Market AccountsRole of Field Medical vs. traditional “customers”Requests for more in‐depth information Deep clinical or HEOR information “Super Rep”Specialty vs. “Big Pharma” Time constraints Multiple roles“Scientific exchange” vs. “business terms”Collaboration vs. PartneringValue should be a four letter wordJune 7, 2016 2016 GHC LIFE SCIENCES32

POLL 11: What involvement does your Field Medicalteam have with promotional speaker programs?(select all that apply)June 7, 2016 2016 GHC LIFE SCIENCES33

POLL 12: Does your Field Medical team conduct joint visits withany Commercial functions beyond introductory?June 7, 2016 2016 GHC LIFE SCIENCES34

POLL 13: Do you have a Field Medical team thatspecializes in reimbursement or managedmarkets?June 7, 2016 2016 GHC LIFE SCIENCES35

POLL 14: Does your Field Medical team understand theirrole within the organization?June 7, 2016 2016 GHC LIFE SCIENCES36

POLL 15: Does the rest of your organizationunderstand the role of Field Medical?June 7, 2016 2016 GHC LIFE SCIENCES37

Medical Affairs: Operations andMeasurementKevin EspinozaJune 7, 2016 2016 GHC LIFE SCIENCES38

Key Questions for Medical AffairsOperations What is the value of Medical Affairs to the organization andhow does the organization measure it? How much or how little are Medical Affairs activitiesdirected by commercial? What is the relationship with R&D, particularly aroundachieving R&D objectives? Are Medical Affairs contributions tangible and measurable? Are there clear key performance indicators for internal andfield‐based Medical Affairs teams?June 7, 2016 2016 GHC LIFE SCIENCES39

Medical Affairs Objective: Listen more & talk less1. Identify knowledge gaps in clinical practice2. Embrace Scientific Exchange & Role in R&D organization3. Establish formal feedback channels/processes tocommunicate clinical insights to inform various internalactivities: Publications Clinical Trials Life Cycle Planning Brand (including Payer) Strategy Market Research & Competitive Intelligence Health Economics & Outcomes Research (HEOR) Payer collaboration initiatives4. Develop a deeper understanding of patient needsJune 7, 2016 2016 GHC LIFE SCIENCES40

Measurements of EffectivenessField‐BasedField‐Based MedicalMedical TeamsTeamsInternalInternal MedicalMedical AffairsAffairs TeamsTeams1. Response/processing metrics (dashboard)1. MBOs, including special projects2. Observed Performance by supervisors HCP/HCO visits; HCP Speaker Training Internal training Educational Grant requestsInvestigator Initiated Trial requestsMedical Information (SRLs)Surveillance2. Supervisor & stakeholder evaluation ofcontribution to plans/planning processes3. Knowledge Assessments(Compliance incorporated) 4. Internal reports & presentations tostakeholders5. External Expert HCP Surveys Demonstrated Medical expertise Investigator Initiated Trials SupportFranchise and BrandClinical (e.g. patient/investigator recruitment)HEOR studies and Health Tech AssessmentsCompetitive intelligence (e.g. congresses)Advocacy & Publication External expert training & development6. R&D Site Support as directed by clinical3. Publication Plan execution7. Compliance to SOPs & training deadlines4. MBOs & special projects completionJune 7, 2016 2016 GHC LIFE SCIENCES41

POLL 16: Do your field‐based medical teams routinelyproduce formal reports?(e.g. on clinical insights, HCP knowledge gaps, competitive intelligence)June 7, 2016 2016 GHC LIFE SCIENCES42

POLL 17: Is your MA organization involved incompany sponsored clinical trial activities?June 7, 2016 2016 GHC LIFE SCIENCES43

POLL 18: Does your MA organization contribute tothe brand/franchise planning process?June 7, 2016 2016 GHC LIFE SCIENCES44

POLL 19: Does your MA organization track andpublish their KPI performance (e.g.dashboard)?June 7, 2016 2016 GHC LIFE SCIENCES45

Q&AJune 7, 2016 2016 GHC LIFE SCIENCES46

Thank you for Participating inToday’s Webinar!June 7, 2016 2016 GHC LIFE SCIENCES47

Developing KOLsto support and promote off‐label uses Using advisory boards to promote off‐label uses Using IIS grants to promote off‐label uses Ghostwriting articles on off‐label uses MSLsaccompanying sales reps on in‐office visits and providing presentations on off‐label uses

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