YOUR WORKPLACE PLAYBOOK - Cisco
YOUR WORKPLACEPLAYBOOKWorkplace transformation marries workspace design, technology,and workplace policy in the creation of new work environments. Thisplaybook will help your organization transform your workplace byproviding you practical solutions to your workplace challenges.
ForewordThe rapidly evolving 21st-century workforce is becoming increasingly mobile, collaborative, and tech-savvy. Crossfunctional collaboration is required more than ever before, and nearly every business outcome requires teams formingand disbanding in an intentional and rapid way.Employees are more digitally connected, yet more physically dispersed. We are generationally and culturally diverse.We want flexibility and balance. We seek opportunity, fulfillment, and engagement. We want to be able to reach our fullpotential, and not be constrained. We look for a work environment that accommodates new kinds of work, workers, andtechnology.What is workplace transformation and who owns it within your organization?Workspace design, technology, and policies inform the creation of new work environments. It requires collaborationbetween Facilities and Operations, Human Resources, and IT to build an integrated strategy to create a workplace that isflexible, adaptable, and engaging.Cisco Canada went through this transformation a few years ago and we understand what is involved. It takes athoughtful plan that includes input from all areas of the business in order to construct the design, ensure a smoothimplementation, and encourage adoption through effective change management.Workplace transformation is imperative to fuel growth and success, no matter the size of the organization. With thisplaybook, we will guide you through each step of your journey and share our own learnings. Cisco, along with ourpartners, is committed to helping you define success and realize your goals as you digitize your organization.Rola DagherPresident, Cisco CanadaAlex JohnsonHR Leader, Cisco CanadaRelated Content Links:Cisco Canada Case Study6 Workforce Trends2
Playbook ContentsHuman Resources4Operations8IT12Collaboration. 13Data Center. 17Networking. 20Security. 25Industries29Retail. 30Manufacturing. 34Financial Services. 383
Human ResourcesWho: HR Manager, Director, or VP; Director of Organizational DevelopmentWho you work with: Operations, IT, FinanceHR establishes policies to help implement changes instituted by Facilities and IT. The benefits offlexible working arrangements can only be achieved if the workplace is flexible and agile as well.Key responsibilitiesA company’s greatest assets are its employees, and HR is the guardian of these assets. But thisrequires more than just defensive manoeuvres - HR must be forward-thinking, innovative, andstrategic, planning for business growth and the changing nature and expectations of the workforce.All the while, they must also: Attract, train, retain, and engage employees Increase employee performance and productivity Establish policies to achieve business objectives and to shape corporate culture, while alsotaking leadership of change management proceduresWhy should you care?The workplace is changing and if your organization doesnot address the challenges of today, it won’t be aroundto face the challenges of tomorrow. The oldest of theBaby Boomer generation reached retirement age in 2011and over the next 15 years, large numbers of employeeswill leave the workforce. Millennials will become theoverwhelming majority of employees, with a very differentset of expectations, demanding flexibility and choice intheir professional lives.4
What keeps you up at night?How do I attract the best talent and keep it, once hired?The workplace is the embodiment of an organization’s brand and culture, the body language of abusiness. As such, it is an extremely important factor in attracting and retaining top talent.A stand-out benefit, particularly to those of younger generations, is flexible working arrangements.Flexible working arrangements require treating your employees like adults – you trust them to getthe job done, and done well, without requiring them to sit in a cubicle all day.To effectively adopt this at your organization, be sure your HR policies are updated to reflect thisnew reality. Additionally, ensure employees are equipped with the right technology to work howthey want, when they want, and where they want. These tools also help build and maintain a teamconnection, which can be a challenge with remote workers.There are three generations of employees in our organization. How do I keep everyone happy?Flexibility is key. Each generation likes to work differently so make sure there are workflow optionsto suit everyone’s needs – phone calls, meetings, emails, instant messages.But how does this reconcile with remote workers? Today’s video conferencing technology makesit possible to feel as though all participants are in a room together, even if they are half-way acrossthe world. Boomers can have the personal connection, and Millennials the flexibility, they desire.In order to stay on track with our business growth goals, employee productivity needs toincrease. How can I help with this?Work, and innovation, requires people to get together to exchange ideas. Individuals no longer sitalone in their cubicle for 8 hours, pounding away on a typewriter.Improve organizational productivity and performance, while also decreasing employeedissatisfaction, by ensuring employees have the right tools to connect with their teams whethereveryone is in the office, or some are working remotely.There are inherent challenges to acquiring skills and transferring institutional knowledge as aworkforce becomes more dispersed. Workplace design, technology, and policies need to bedesigned to work together to facilitate skills development and transfer of institutional knowledge.Employees keep expecting more and more from their workplace. How do we satisfy their needs?Leverage technology to create a modern and flexible work environment, with innovative tools andprogressive business practices. This will appeal to younger generations as well as lead to moresatisfied, committed, engaged, and productive employees.Technology can help build team togetherness, through solutions such as video conferencing orinstant messaging.5
Next StepsPlan: The first step is to determine where you are and where you need tobe. As part of this, survey your workforce. Next, clearly define your goalsand how success will be measured. With this in place, you are ready towork with your Facilities and IT counterparts to create a concrete plan ofaction.Implement: Cisco’s Advisory team and Partners can work with you todetermine the right solution for your organization today and in the future.We have trials and proof of value that you can test in your environment.We will work with you on applying the right rules and policies.Adopt: Share updates with all levels of the organization so everyoneunderstands the changes in store and are ready to make the transition.Take the opportunity to start a reverse mentorship program – haveyounger employees work with older employees to show them how touse the technology. Not only will this increase adoption, it will help buildintergenerational relationships on a more equal footing.Ask yourself:1. Do you have difficulty attracting the right job applicants?2. Do you have the tools to support a flexible workplace policy?Getting StartedCisco Webex Cisco Webex MeetingsA cloud-based collaboration solution with messaging, video calls, videomeetings, white boarding, and file-sharing all in one place. Employeescan collaborate individually or as teams. Learn more6
Business Edition 4000Easy-to-use and quick to deploy in under one day, this cloud-managed IPphone system is optimized for small and midsize businesses with up to 200phones. Learn moreCisco AnyConnectEmpower your employees to work from anywhere, on company laptops orpersonal mobile devices, at any time. AnyConnect simplifies secure accessand provides the security necessary to help keep your organization safeand protected. Learn moreGrowing BusinessWebex Webex TeamsTeam spaces allow users to seamlessly move between meetings,messaging, files, white boarding, calling, sharing and more. Experience thesame great meeting features delivered in Webex Meetings. Createtogether using a Webex Team Board or connect with our full line of roomdevices. Learn moreBusiness Edition 6000Cisco Business Edition 6000 is more than just an IP phone system. It is anall-in-one solution that solves complex communications challenges forbusiness with a scalable design to grow as you grow. Learn moreCisco AnyConnectEmpower your employees to work from anywhere, on company laptops orpersonal mobile devices, at any time. AnyConnect simplifies secure accessand provides the security necessary to help keep your organization safeand protected. Learn moreRelated Content LinksHarvard Business Review Analytics Services reporton better teams need better toolsPrioritize Teamwork infographic7
OperationsWho: Operations, Building Services Manager, Workplace Resources Manager, Facilities Manager,VP/Director of FacilitiesWho you work with: HR, IT, FinanceKey responsibilitiesFacilities and operations personnel are the unsung heroes of the workplace. You are the ones that(literally) keep the lights on. But you do more than that, more than most employees realize. It is yourresponsibility to ensure that the physical workspace meet the needs of the people that work inthem, including developing long-range plans based on projected growth and future needs.Why should you care?Most traditional workplaces are designed with the majority of space allocated for individual work andthe balance dedicated to large, outdated conference rooms. But workstyles are changing and thismismatch between space usage and work style is causing increasing employee unhappiness.What keeps you up at night?Our real estate budget is very high and the company is only growing. How can I keep costsdown?Office space is usually the second or third most expensive line item on an organization’s incomestatement. Reducing these costs can make a big difference to the overall financial health of abusiness.A flexible work policy, where employees are able to work remotely, can reduce your space needsand your real estate budget as a result.To keep productivity and innovation high, employees will need technology solutions, such as videoconferencing and a secure network connection, to ensure they are able to work from anywhere.8
People are huddled in a cubicle, trying to have a meeting, disrupting those around them. Whyaren’t they using our conference rooms?It is likely that the current configuration of large conference rooms and individual cubicles are notmeeting the needs of your employees. Move away from a cubicle- centric office layout to one thatoffers employees a variety of workspaces aligned to the activities being performed.Look into creating a variety of informal (open project areas, cafes, huddle rooms) and formal(workstations, offices, conference rooms of various sizes) spaces.Equip these spaces with appropriate devices – from IP phones at workstations to desktopcollaboration devices in huddle rooms to video conferencing systems in conference rooms.Everyone wants different things in the office. How can I make them all happy?Making happier employees is not only about space design, but the balance of the design ofthe physical space, workplace policy, and technology. For example, working with IT to ensureemployees are able to stay connected to the network reliably and securely, no matter where theyare in the office, will enable them to use all of the available spaces, not just stick to those with the“good” Wi-Fi.Next StepsPlan: Assess where you are today and set clear goals for the redesign.Bring employees into the design process – they’ll let you know how workactually gets done and might reveal hidden ways to boost productivity andreduce real estate costs. Technology and workplace policies are going toinfluence the outcome and success of your efforts so be sure to bring ITand HR on board early in the process.9
Implement: Cisco’s Advisory team and Partners can work with you todetermine the right solution for your organization today and in the future.We have trials and proof of value that you can test in your environment.We will work with you on applying the right rules and policies.Adopt: The secret to a successful adoption is communication. Be openabout the changes taking place and how best to take advantage of them.Take advantage of the analytics offered by your new technology solutionsto see what people are using, where they are using it, and how. You canuse this information to identify high, early, and slow adopters as well asoptimize your workspace design going forward.Ask yourself:1. Is your current real estate footprint too expensive to maintain?2. Are your office facilities being used to the optimal effectiveness?Getting StartedCisco Webex BoardTeam spaces allow users to seamlessly move between meetings,messaging, files, white boarding, calling, sharing and more. Experiencethe same great meeting features delivered in Webex Meetings. Createtogether using a Webex Team Board or connect with our full line of roomdevices. Learn moreCisco IP Phone SeriesThe Cisco IP phone portfolio includes user-friendly, full-featured IPphones to meet the needs of your entire organization. Learn more10
Cisco MerakiA feature-rich, easy-to-use cloud architecture, customers can manage theIT infrastructure from a single dashboard and control users, applications,and devices. Learn moreGrowing BusinessCisco Webex BoardTeam spaces allow users to seamlessly move between meetings,messaging, files, white boarding, calling, sharing and more. Experience thesame great meeting features delivered in Webex Meetings. Createtogether using a Webex Team Board or connect with our full line of roomdevices. Learn moreCisco Webex TeamsTeam spaces allow users to seamlessly move between meetings,messaging, files, white boarding, calling, sharing and more. Experience thesame great meeting features delivered in Webex Meetings.Create together using a Webex Team Board or connect with our full line ofroom devices. Learn moreOpen WorkspaceA robust, best-in-class wireless network, Cisco provides the foundationthat gives businesses the building blocks for their digital solutions.Learn moreRelated Content LinksCisco Canada HQ: Smartest Building in the World videoExceptional Offices eBook11
ITCollaborationWithout you, no work would get done. Employees would beworking on their own in silos, customers would have no way ofcontacting the organization, innovation would stop. You are theconductor that keeps the orchestra making beautiful music byconnecting employees to each other, to customers, and to theworld.Data CenterEvery business—regardless of size—needs to back up their data,including documents, customer details and financial informationto keep it safe from theft or being accidentally deleted. You arethe master of input/output, and use network insights to fuel thebusiness.Enterprise NetworksYou are the go-to for anything technology related, but yourrole extends far beyond just ‘keeping the lights on’. Think ofthe network as the heartbeat of your business—your decisionscan make or break success. Organizations of all sizes rely on acentral information processing system to support efficient datamanagement and communications.SecurityHackers are more sophisticated than ever. They have unlimitedtime, budget, and resources and only need to score once inorder to win. The odds are in their favour. As the only defenderagainst these attacks, you are challenged with limited budgets,resources, and skilled talent.12
CollaborationWho: Director or Manager of IT, IT Communications, Video Communications, Telecom/Voice, CIOWho you work with: Facilities and Operations, HR, FinanceKey responsibilitiesWithout you, no work would get done. Employees would be working in their own in silos, customerswould have no way of contacting the organization, innovation would stop. You are the conductor thatkeeps the orchestra making beautiful music by connecting employees to each other, to customers,and to the world.Why should you care?You’re being challenged to provide a platform foremployees to grow revenue and innovate, all whilecontrolling costs. Collaboration solutions increaseemployee engagement, help speed team-work, provideteams the best meeting experience across any deviceor location, reduce travel costs, and improve employeemorale.What keeps you up at night?How do I support employee productivity and satisfaction while simplifying the delivery of IT services?There are a huge number of IT vendors in the market today and it feels as though each day bringsa new start-up with the new must-have app or device. Try not to get distracted by the flashy newthings and look for a vendor with an established reputation for constant innovation and secureplatforms who can provide your organization with the end-to-end collaboration solution you arelooking for, from phones to video conferencing to endpoints to a team collaboration app.Your collaboration solution should be interoperable with other technology and highly secure to avoidpotential breaches.13
I know we need to upgrade our collaboration solutions, but I can’t figure out how we are goingto pay for everything all in one go.Look for solutions that are subscription-based models, rather than a large capital outlay initially.Cloud solutions come from Operational expenditures vs Capital expenditures which makes it easierfor your finance department as it fully deductible. Also, consider vendors willing to give you theflexibility to change and upgrade your solutions, without punishment, as your organizational needschange. The ability to grow and evolve is key. Read the research paperHow do I balance the needs of remote workers with the need to keep the organization secure?Flexible working arrangements are the buzzwords in HR and Facilities these days, but for IT, theycan cause a headache. How do you give remote workers the same user experience as on-siteemployees without compromising security?Look for collaboration solutions that have been built with enterprise-grade security in every layer forboth software and hardware. Check who can access data shared on the platforms – where is thisstored? Can the vendor get access to your organization’s shared messages, files, whiteboards?Should we move to the cloud?There is no single correct answer to this question, no matter what anyone tries to tell you. Atransition to the cloud depends on your organizational needs.Many people move to the cloud to keep capital costs down (renting vs owning) and to achieve abetter speed to market. Cloud solutions allow you to add capabilities and users easily vs havingto replace on premise solutions. The downside is that, unlike on-premises solutions, there isn’tthe same guarantee of uptime and there may be quality issues based on the reliability of internetconnections.But there is a third option – the hybrid option, combining the advantages of the cloud with thereliability of an on-premises solution. This gives the folks in accounting the traditional feature setsthey need, but allows your sales force in the field the mobility they need to remain current andcompetitive.Next StepsPlan: You’ve got the CEO, HR, and Facilities on board and it’s time to determine what collaboration solutions will deliver the needed business outcomes. But where to start? Clear selection criteria is key. Consider howemployees currently work and how you want them to work. Don’t forget tothink of yourself – are solutions compatible with ICT already in place, arethey easy to implement without training or downtime, and do they complywith specific security requirements.14
Implement: We have trials and proof of value that you can test in your environment. We will work with you on applying the right rules and policies. Oursolutions are cloud-based, on premises, or hybrid and can be implementedquickly with limited downtime.Adopt: Work with HR and Facilities to develop an actionable adoption plan.Make sure training resources are available to employees and know thatthere will be some bumps in the road ahead. Encourage employees to havefun with the technology, experiment with its capabilities, and explore.Ask yourself:1. Are you able to give your remote workers the same experience as those on-site?2. Are your current collaboration solutions being used to their full potential? Why not?Getting StartedCisco Webex MeetingsProvides simple, modern video meetings with easy schedule and joinexperiences. Join from any device including browsers, mobile, Cisco roomdevices and 3rd party video devices. Learn moreBusiness Edition 4000Easy-to-use and quick to deploy in under one day, this modern, cloudmanaged IP phone system is optimized for small and midsize businesses withup to 200 phones. Learn moreCisco IP Phone SeriesThe Cisco IP phone portfolio includes user-friendly, full-featured IP phones tomeet the needs of your entire organization. Learn more15
Growing BusinessCisco Webex Meetings & Webex TeamsProvides simple, modern video meetings with easy schedule and joinexperiences. Join from any device including browsers, mobile, Cisco roomdevices and 3rd party video devices.Team spaces allow users to seamlesslymove between meetings, messaging, files, white boarding, calling, sharingand more. Learn moreCisco Webex Room SeriesBring more intelligence and usability to small, medium, and large videocollaboration rooms with the Cisco Spark Room Series: Cisco Spark Room 55,Spark Room 70, and Cisco Spark Room Kits. Room 55 and Room 70 are fullyintegrated systems for small to large rooms. Add a display to the Room Kits tocreate solutions for any room. Learn moreBusiness Edition 6000Cisco Business Edition 6000 is more than just an IP phone system. It is an allin-one solution that solves complex communications challenges for businesswith a scalable design to grow as you grow. Learn moreCisco Hosted Collaboration SolutionsWith HCS, you get comprehensive collaboration-as-a-service, includingcorporate telephony, conferencing, unified communications, and contactcentre capabilities from Cisco-powered partners. IT resources will be freed upand budgeting can shift from CapEx to OpEx through a monthly subscription.Learn moreCisco IP Phone SeriesThe Cisco IP phone portfolio includes user-friendly, full-featured IP phones tomeet the needs of your entire organization. Learn moreRelated Content LinksWhy Webex whitepaperGartner Magic Quadrant and Critical Capabilities forMeeting Solutions16
Data CenterWho: CIO, CTO, VP Infrastructure, Data Center Center Director / ManagerWho you work with: CEO / Business owner, Operations, IT Directors & ManagersKey responsibilitiesEvery business—regardless of size—needs to back up their data, including documents, customerdetails and financial information to keep it safe from theft or being accidentally deleted. You are themaster of input/output, and use network insights to fuel the business. Depending on its function anduse, your data center can be anything from a few servers in your office IT closet to a large, complextechnical facility.But with the explosion of more devices, users, and data, the future of data storage involves handlinggreater volume and requires new skills and responsibilities for IT.Why should you care?The data center landscape is continuously evolving. Everynew data source or workflow that your company creates(or accesses) has the potential to provide your businesswith valuable, actionable insights—if the data can beeffectively analyzed.What keeps you up at night?We are using so many interfaces, dashboards, and systems, and they can’t all talk to each other.Minimize complexity by reducing the number of vendors in your infrastructure. If there’s more thanyou can count, you’re probably spending more time and dollars than you should.I keep being asked to reduce the energy costs for the data center. How am I supposed to dothat and maintain current performance standards?18
Cutting down on energy usage can help save an organization a significant amount of money. To dothis, you must first determine just how much energy your data center is actually consuming, and whatyou’re spending on cooling costs.Look for a vendor with a flexible solution which can provide the performance your organizationrequires, but with more efficient energy consumption.There are so many cyber threats out there. How do I protect my company’s information?As cyberattacks continue to grow in number and sophistication, one layer of security is no longersufficient to keep your IT environment protected. You need a big data solution that can adapt tocomplex threats and provide your IT team with the insights it needs to fix problems before they affectoperations.Should we move to the cloud? Stick with an on-premises solution? There are so many options.Applications are putting unprecedented demand on IT infrastructure with multi-cloud as the newtrend. What workloads should go where?Cisco’s Advisory team and Partners can work with you to determine the right solution for yourorganization today and in the future. We have trials and proof of value that you can test in yourenvironment. We will work with you on applying the right rules and policies.Next StepsPlan: As data centers continue to evolve, so must the tools that manage them.The first step is to assess your environment and see where you can simplifyand scale. If you’re looking to modernize your data center across network andcompute, it’s time to make the shift from siloed architectures to models thatturn intent into tangible business outcomes—and automation is key.Implement: To unlock the true value of big data, you need an analytics-readyinfrastructure and a converged data platform to extract data from many sources,transform that data with analytics applications, and make data usable in a waythat’s secure, fast, easy to manage, and adapts to changing needs. Othernotable benefits to shifting to a digital-ready data center include maximizedapplication performance, multi-cloud mobility, and an optimized, productiveworkforce. Cisco and our Partners can work with you to determine what is bestfor your organization’s needs – today and in the future.Ask yourself:1. Are you looking to modernize or upgrade your data center infrastructure?2. Does your business need to run business-critical applications quickly and securely,across multi-cloud environments?19
Getting StartedHyperflexDesigned for simplicity, Cisco HyperFlex delivers complete hyperconvergence.It combines the software-defined networking and computing power of CiscoUCS with the Cisco HyperFlex HX Data Platform—think of it as a data center ina box. Learn moreGrowing BusinessUCSImprove server performance and address workload challenges with a flexible,scalable architecture and lower TCO. Learn moreNexusNext-generation switches built for scale, industry-leading automation,programmability, and real-time visibility for your data center network.Learn moreTetration AnalyticsCisco Tetration dramatically simplifies your zero-trust operations. Using behaviour-based application insight and machine learning, it allows customers tobuild dynamic segmentation policy models and automate policy enforcement.Learn moreRelated Content LinksCisco Hyperflex at-a-glanceCisco UCS Integrated Infrastructure for Big Data andAnalytics20
Enterprise NetworksWho: CIO, CTO, IT Director / Manager, Network AdministratorWho you work with: CEO / Business owner, Facilities, Operations, Human ResourcesKey responsibilitiesYou are the go-to for anything technology related, but your role extends far beyond just ‘keepingthe lights on’. Think of the network as the heartbeat of your business—your decisions can make orbreak success. Organizations of all sizes rely on a central information processing system to supportefficient data management and communications. You are the keeper of corporate laptops, internalsystems, data operations, and application development. It is your responsibility to enable, protect,audit, and scale the network infrastructure and continue to drive the business forward while keepingbudget in check.Why should you care?More users. More devices. More traffic. According to the latest Cisco Visual Networking Index(Cisco VNI) report, traffic from wireless and mobile devices will account for more than 63 percent oftotal IP traffic by 2021. Can your current network handle this?21
What keeps you up at night?How do I enable access for today’s mobile workforce requires at anytime, anywhere, and on anydevice?A seamless, reliable connection is a must in any industry or organization. If you don’t already haveone in place, develop a mobility strategy so employees can stay connected in the office, at home,and on-the-go.It’s important to choose a wireless solution that’s not only easy to set up, but that has built-in bestpractices. Make sure you’re on the latest standards for interoperability and bandwidth—and futureproof your network with 802.11ac wave 2, the latest standard of Wi-F
Workplace transformation marries workspace design, technology, . This playbook will help your organization transform your workplace by providing you practical solutions to your workplace challenges. Foreword The rapidly evolving 21st-century workforce is becoming increasingly mobile, collaborative, and tech-savvy. Cross-
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