Inter-Tel Model 8602 User Guide - McEnroe Voice
Model 8602User Guide
NoticeThis user guide is released by Inter-Tel, Inc. and provides information necessary to useInter-Tel product user guides. The guide contents, which reflect current Inter-Tel standards,are subject to revision or change without notice.Some features or applications mentioned may require a future release and are notavailable in the initial release. Future product features and applications are subject toavailability and cost. Some features or applications may require additional hardware,software, or system administrator assistance.For sales, service, or technical support, contact your local authorizedInter-Tel provider:Enter provider information aboveIf you have any questions or comments regarding this manual or other technicaldocumentation, contact Inter-Tel Technical Publications Department at:tech pubs@inter-tel.comAll products and services mentioned in this publication are the trademarks, service marks, registered marks, orregistered service marks of their respective owners.Inter-Tel , Axxess , and Enterprise are registered trademarks of Inter-Tel, Incorporated.Mitel is a registered trademark of Mitel Networks Corporation.Microsoft , Windows , and Vista are registered trademarks or trademarks of Microsoft Corporation.Bluetooth is a registered trademark of Bluetooth SIG, Inc.ZoneAlarm is a registered trademark of Zone Labs LLC.Plantronics is a registered trademark of Plantronics, Inc.GN Netcom is a registered trademark of GN Great Nordic.Sennheiser is a registered trademark of Sennheiser Electronic Corporation (SEC).Intel and Pentium are registered trademarks of Intel.Portions Copyright 2002-2007 Global IP Solutions, Inc. All Rights Reserved.Global IP Solutions, GIPS, MediaWare, GIPS VoiceEngine, NetEQ, iLBC, iPCM-wb, iSAC, GIPS Enhanced G.711,Remote Extension, Click-To-Talk and associated design marks and logos are trademarks of Global IP Solutions, andmay be registered in certainjurisdictions.Patents and Patents Pending, Global IP Solutions, Inc. www.gipscorp.com 2008 Inter-Tel (Delaware), Incorporated: Personal use of this material is permitted. However, permission to reprint/republish this material for advertising or promotional purposes or for creating new collective works for resale orredistribution to servers or lists, or to reuse any copyrighted component of this work in other works must be obtainedfrom Inter-Tel, Inc.
ContentsIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Document Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Optional Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Installing the Model 8602 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Uninstalling The Model 8602 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Configuration Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Model 8602 Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Headset Recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Wireless Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Volume Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Muting the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Network Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Emergency (E911) Call Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18The Model 8602 Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Main Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Calls on Hold Slider . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Programmable Feature Buttons Slider . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Dialpad Slider . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Model 8602 Status Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Model 8602 Shortcut Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Wireless Headset Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Inter-Tel Model 8602 User Guideiii
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Starting the Model 8602 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Accessing Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Turning Off the Model 8602 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Using the Keyboard Vs. the Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29About Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Setting Up Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Initializing Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Recording Your Personal Greetings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Recording Your Voice Mail Directory Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Making and Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Intercom Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Using the Message Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Leaving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Retrieving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Accessing Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Listening to Voice Mail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Using Do-Not-Disturb Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Voice Mail Flowchart (Advanced) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Voice Mail Flowchart (Standard) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44Advanced Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46ivInter-Tel Model 8602 User Guide
IntroductionThank you for purchasing the Model 8602 Internet Protocol (IP) softphone softwarepackage. The Model 8602 is a softphone application that enables Voice over IP (VoIP)communication between your desktop or laptop computer and an Inter-Tel Axxess orInter-Tel 5000 telecommunications system. The Model 8602, which operates much like aModel 8662 hard endpoint, connects to the main system through an existing IP network.After a connection is established, you can converse with the other party via a headsetconnected to your computer. The voice engine used for the Model 8602 is provided byGlobal IP Solutions .The Model 8602 has the following features: Integration with the Plantronics CS50-USB Wireless Headset (Plantronics CS60USB Wireless Headset in Europe)NOTEUser satisfaction for any particular headset can be quite subjective, soInter-Tel recommends that you try before buying. See “HeadsetRecommendations” on page 15 for additional information. Control and user-configurable options Control of audio and volume settings for the microphone and speaker Shortcut menu feature access Status indication Retractable dialpads User-friendly, modern look and feel Mouse and keyboard activated feature controlDocument OverviewThis user guide provides the installation procedures for the Model 8602 and highlights thebasic features for making and receiving calls and checking your voice mail messages. Formore details on basic or advanced features of the Model 8602, refer to the online Help byselecting the Help buttonfrom the Main Display of the Model 8602 interface. Or refer tothe Inter-Tel Model 8662 User Guide (part no. 550.8117). The Model 8602 operates muchlike a Model 8662 hard endpoint. You can find this user guide on the Mitel Web site in theMitel End User Customer Documentation section (http://edocs.mitel.com/UG/Index.html).Inter-Tel Model 8602 User Guide1
InstallationThe Installation section provides information on the hardware and software requirementsfor your computer and the telephone system requirements needed to operate the Model8602. After your system meets the requirements of the Model 8602, follow the instructionsto install the IP softphone. Finally, you need to configure some settings before the Model8602 is operational.NOTICEIf necessary, refer to your system or network administrator for assistance configuring yourModel 8602.PartsThis shipment consists of the following items: Model 8602 User Guide (part no. 835.3019) Model 8602 Software CD-ROM (part no. 841.0477)Optional PartsThrough your local Inter-Tel provider (who should consult with Inter-Tel’s CommSourcedivision), you can order the following: Plantronics CS50-USB (CS60-USB in Europe) Wireless Headset (part no. 901.9640) Other tested headsets include: Plantronics DA60 USB Connector (part no. 901.9606),Plantronics Supra (part no. 901.9613), Plantronics Encore (part no. 901.9642),Plantronics Supraplus H251 (part no. 901.9618), GN Netcom 503USB (part no.901.7199), GN Netcom 2120-NC (part no. 901.7174), GN Netcom 9120 (part no.901.7168), Sennheiser PC-135 (part no. 902.0981), Sennheiser PC-145 (part no.902.0984), Sennheiser PC-155 (part no. 902.0907), Plantronics DA55 Wired(901.9695), Polycom Communicator (part no. 905.5610), ClearOne Chat 50 USB (partno. 900.2557), ClearOne Chat 150 (part no. 900.2563), and ClearOne Chat 150 USB(part no. 900.2562).NOTE2Bluetooth technology headsets are not supported.Inter-Tel Model 8602 User Guide
System RequirementsSystem requirements include software, hardware, and software compatibility with thetelephone system.Computer Software Requirements Microsoft Windows XP (Home or Professional) or Vista (recommended that allservice packs be installed; Service Pack (SP) 3 for XP and SP1 for Vista) The latest 2.0 version of the .NET FrameworkNOTEIf the .NET Framework is not currently installed on your computer, theinstallation wizard directs you to the Windows Updates Web site, whereyou can download the latest 2.0 version.Computer Hardware Requirements for Windows XPThe table below lists the minimum and recommended requirements for the computer withthe Windows XP operating system of which you are installing the Model 8602 software.Minimum RequirementsRecommended RequirementsIntel Pentium 850 MHz or fasterprocessor (or compatible)Intel Pentium 1 GHz or faster processor (orcompatible)512 MB of RAM or higher1 GB of RAM or higherHard drive with at least 2.0 GB of availablehard disk spaceHard drive with at least 2.0 GB of availablehard disk spaceSuper VGA (800 x 600) or higher-resolutionvideo adapter and monitorSuper VGA (1024 x 768) or higherresolution video adapter and monitorA pointing device (such as a mouse,trackball, or touch screen)A pointing device (such as a mouse,trackball, or touch screen)Ethernet or Wi-Fi network card with TCP/IPconfiguredEthernet or Wi-Fi network card with TCP/IPconfiguredInternet-capable network connection (abroadband connection of 256 Kbps orfaster)Internet-capable network connection (abroadband connection of 256 Kbps orfaster)Headset with microphone that uses thespeaker and microphone ports is requiredHeadset with microphone that uses thespeaker and microphone ports is requiredInter-Tel Model 8602 User Guide3
Computer Hardware Requirements for Windows VistaThe table below lists the minimum and recommended requirements for the computer withthe Windows Vista operating system of which you are installing the Model 8602 software.Minimum RequirementsRecommended Requirements1 GHz 32-bit (x86) or 64-bit (x64) processor 2 GHz 32-bit (x86) or 64-bit (x64) processor1 GB of RAM2 GB of RAMHard drive with at least 2.0 GB of availablespaceHard drive with at least 2.0 GB of availablespaceSuper VGA (800 x 600) or higher-resolutionvideo adapter and monitorSuper VGA (1024 x 768) or higherresolution video adapter and monitorA pointing device (such as a mouse,trackball, or touch screen)A pointing device (such as a mouse,trackball, or touch screen)Ethernet or Wi-Fi network card with TCP/IPconfiguredEthernet or Wi-Fi network card with TCP/IPconfiguredInternet-capable network connection (abroadband connection of 256 Kbps orfaster)Internet-capable network connection (abroadband connection of 256 Kbps orfaster)Headset with microphone that uses thespeaker and microphone ports is requiredHeadset with microphone that uses thespeaker and microphone ports is requiredSoftware Compatibility with the Telephone System Inter-Tel Axxess Converged Communications Platform v9.1 and later or Inter-Tel 5000Network Communications Solutions v1.2 and later Software license for Model 86024Inter-Tel Model 8602 User Guide
Installing the Model 8602The Model 8602 application software is supplied on CD-ROM.The following installation instructions assume that Windows XP is installed on yourcomputer and that you are familiar with Windows procedures.To install the Model 8602:NOTEThe user’s Windows account must have the privileges to create a new directoryin the file system and write/copy files into it. Also, the Window’s account musthave the permission to write to the registry. Contact your System Administratorif you have any questions about privileges and permissions of your Windowsaccount.1.Start the computer and close all other Windows applications.2.Insert the Inter-Tel 8602 installation CD into the drive. The setup wizardautomatically begins.If the setup wizard does not begin:a. Select Start – Run.b. Type the CD drive location (usually E) followed by :\ setup (e.g., E:\ setup), in thetext box.c. Click OK.3.Select Install Inter-Tel Application. The installation wizard begins.4.Follow the wizard installation directions by clicking Next to advance to the nextscreen.NOTEIf you want to exit the setup program without completing the installation,click ESC or click Cancel. Then click Exit Setup when the dialog boxappears. This stops the setup program and returns you to the firstscreen.5.Click Close to complete the installation.6.Click Exit Installation and remove the CD-ROM from the drive.7.If prompted, restart the computer.NOTEInter-Tel Model 8602 User GuideIf this is the first time installing the Model 8602, the Configuration Wizardautomatically starts after installation. You must complete the wizardbefore the IP softphone will operate. See the next page for details on the“Configuration Wizard” on page 6.5
Uninstalling The Model 8602If you need to uninstall the Model 8602, follow the instructions below.To uninstall the Model 8602:1.Select Start – Settings – Control Panel.2.Double-click Add/Remove Programs.3.Select the Inter-Tel program, and then click Add/Remove.ConfigurationThe application interface has various configuration options for the Model 8602. You need toconfigure some settings before the IP softphone can operate. The Configuration Wizardguides you through configuration of the necessary fields.Configuration WizardAfter installing and starting the IP softphone for the first time, the Configuration Wizardautomatically starts. The Configuration Wizard allows you to configure the server andapplication parameters necessary to run the IP softphone.IMPORTANTTo finalize programming through the Configuration Wizard, clickFinish in the last screen. Changes or additions made in the wizardwill not take effect until the wizard is finished.Clicking Back on the wizard screens allows you to return to a previous screen to modifyprogramming.6Inter-Tel Model 8602 User Guide
To configure options in the wizard:1.After the configuration wizard automatically starts, the Welcome screen appears.2.Click Next. The Configuration Settings screen appears.Inter-Tel Model 8602 User Guide7
3.Configure the following server settings.NOTESee your system and/or network administrator for the values tocomplete the following settings.Configuration(Default Setting)DescriptionDevice ID(000000000000)12 hexadecimalcharactersThe Model 8602’s unique device ID.Internal (Native)Remote Server IPAddress (0.0.0.0)Valid IP AddressThe IP address of the server where theModel 8602 resides on the telephonesystem. For NAT-enabled servers (suchas the Inter-Tel 5000), this is the“internal” or LAN IP address.External (NAT) RemoteServer IP Address(0.0.0.0)Valid IP AddressFor NAT-enabled servers (such as theInter-Tel 5000) this is the “external” orWAN IP Address. For telephonesystems that exist outside of a firewall,this field is blank.Remote GeneralPurpose UDP Port(5567)The UDP port that the server listens on.Remote TCP CallControl Port (5566)The TCP port the server listens on.Password (blank)8Range/Option/Limit9 characters,which are casesensitiveThe password the Model 8602 uses tolog onto or authenticate with thetelephone system. The password maybe empty.Inter-Tel Model 8602 User Guide
4.Click Next. The Application Settings screen appears.Inter-Tel Model 8602 User Guide9
5.Configure the following application settings.NOTESee your system and/or network administrator for the values tocomplete the following settings.Configuration(Default Setting)Range/Option/LimitInter-Tel TechnicalSupport E-mail (blank)320 alphanumeric charactersor lessA valid e-mail addressused to send e-mail helprequests and probleminformation to technicalsupport. See your systemadministrator or your localtechnical support center.Endpoint Audio Interface(the first audio deviceencountered on thesystem)The audio sources that aredetected from the computerSelect the preferred audiointerface used for audio inand audio out.Advanced settings:Select “Custom” or “VistaAudio Devices” toconfigure different audiodevices for your audio inand your audio out or tohave dual ring throughseparate audio devices.Go to “Configure theAdvanced settings.” onpage 12. If using Windows XP,select “Custom” If using Windows Vista,select “Vista AudioDevices”10DescriptionInter-Tel Model 8602 User Guide
a. If you select a listed audio source from your computer from the Endpoint audiointerface list, proceed to step 6.If you select Custom (for Windows XP) or Vista Audio Devices (for WindowsVista) from the Endpoint audio interface list, the Advanced button enables.NOTESelect Advanced to configure different audio devices for youraudio in and your audio out or to have dual ring through separateaudio devices.b. Click Advanced. The Advanced Audio Device Interfaces screen appears.Inter-Tel Model 8602 User Guide11
c. Configure the Advanced settings.Configuration(Default Setting)12Range/Option/LimitDescriptionAudio-in device interfaceThe full-duplex and/or thewave-in audio sources thatare detected from thecomputer.The preferred audiointerface used for audio in.Audio-out device interfaceThe full-duplex and/or thewave-out audio sourcesthat are detected from thecomputer.The preferred audiointerface used for audioout.Ring-out device interfaceThe full-duplex and/orwave-out audio sourcesthat are detected from thecomputer.Audio device for second/dual ring tones. Note: Dualring is automaticallyenabled, if you are using aheadset. This settingbecomes your secondaryring-in device audio source.Inter-Tel Model 8602 User Guide
6.Click Next. The Speaker Setup page appears. An audio file is played through yourcomputer speakers.7.Configure the volume of the speaker by adjusting the volume slider until the audio isheard at a comfortable level.8.Click Next. The Microphone Setup screen appears.Inter-Tel Model 8602 User Guide13
9.Configure the microphone volume by speaking into the microphone and adjustingthe volume slider until the audio will be a comfortable level heard by the far-endcaller. Select Record to record your audio and play it back (optional).10.Click Next. The Congratulations screen appears.11.Click Finish to close the wizard and save the configuration.NOTEIf you need to change any of the settings that you configured throughthe Configuration Wizard, you can access and change these settingsfrom the Model 8602 Options of the Help Menu. For details on thesesettings and others, refer to the online Help.Model 8602 OptionsOther settings and user preferences can be configured after the IP softphone is up andrunning. Refer to the online Help “Options” for details.14Inter-Tel Model 8602 User Guide
Environmental FactorsFor optimal sound quality, use a headset and read the following guidelines. Optionally, youcan use your computer speakers and microphone, but make sure to use a microphone withecho cancellation.Headset RecommendationsThe Model 8602 has been designed to work with standard computer headsets. Computerheadsets come in two basic configurations: analog (which use the 1/8-inch mini phonojacks on the computer sound card interface) and digital (which use the USB interface). Ingeneral, USB headsets are known to produce higher-quality audio because they senddigital audio to the computer and may have other built-in features, such as echocancellation. User satisfaction for any particular headset can be quite subjective, so InterTel recommends that you try before buying so you are more likely to be satisfied with the fit,quality, and cost of the solution. This recommendation includes all wired/wireless headsets,including the integrated Plantronics CS50-USB Wireless Headset.In addition, Inter-Tel recommends using a headset with a built-in microphone to avoid audiofeedback (echo). Optionally, you can use your computer speakers and microphone, but besure to use a microphone with echo cancellation. When using a headset, plug in theheadset before starting the Model 8602 application.Wireless ConsiderationsTo operate, the Plantronics CS50-USB Wireless Headset must remain within the system’srange operating limit from the base. Refer to the Plantronics CS50-USB Wireless HeadsetSystem User Guide for more details. Contact your local Inter-Tel provider for the userguide.Inter-Tel Model 8602 User Guide15
Volume ControlsTo control audio quality and/or feedback problems, adjust the computer’s audio controls.For example, lowering the speaker volume and the microphone gain may help solve certainecho problems. The Model 8602 allows you to increase or decrease the volume for themicrophone and speaker through the Main Display of the Model 8602 interface. See the“Main Display” on page 20 for details.To adjust the speaker and microphone volume on the interface:Select the volume slider for the microphone or speaker and drag to increase ordecrease the volume.To adjust the speaker volume using the Plantronics CS50-USB Wireless Headset:Adjust the volume using the Volume Control on the headset. Refer to the PlantronicsCS50-USB Wireless Headset System User Guide for more details.You can also adjust the speaker and microphone volume in the Windowsvolume control application.NOTEIf you are having problems with the volume level while using the PlantronicsCS50-USB Wireless Headset, and you have made all the necessaryadjustments on the Main Display and in the Windows settings, you can alsouse the earloop that comes with the headset for optimal sound.Muting the MicrophoneIf you are using a headset with a microphone, it is possible that you will still get some echo(audio feedback).To mute or disable the microphone on the interface:While on a call, click the Microphone icon8602. The mute icon appears.on the Main Display of the ModelTo mute or disable the microphone using the Plantronics CS50-USB WirelessHeadset:While on a call, press and release the Volume Control button on the headset. Referto the Plantronics CS50-USB Wireless Headset System User Guide for more details.16Inter-Tel Model 8602 User Guide
Network QualityThe quality of the Model 8602 voice transmission, like that of any other device transmittingon a data network, is dependent on several variables. These variables can include thespeed and capacity of the network configuration, type of connection, routing scheme, andamount of traffic being passed through the network. Inter-Tel has used the latesttechnologies to ensure the best possible quality in all circumstances.Under optimal conditions, voice quality will not be affected. However, heavy traffic, complexrouting schemes, or poor network connections may cause a degradation in voice quality(distorted sound or choppy audio) or cause delays in transmission.FirewallYou may be running a firewall on the computer where you will be running the Model 8602.Windows XP has built-in firewall protection. If the Windows built-in firewall or other softwarefirewall, such as ZoneAlarm , is not configured correctly, the Model 8602 may not connectto the telephone system or you may not hear audio. You need to make sure the Model8602 software application is added to your firewall as an excepted application so it canreceive information from the network.To configure your Windows XP firewall:1.Select Start – Control Panel – Windows Firewall.2.In the General Tab make sure “On (recommended)” is selected. This enables theWindows built-in firewall protection.3.Click the Exceptions tab and make sure Inter-Tel 8602 is selected under Programsand Services. The Windows firewall will not block incoming network activity from thetelephone system so the Model 8602 can operate.If you are using a software firewall program such as ZoneAlarm, you want to make sure theModel 8602 is added to the “Exceptions” or “Allowed” list. The destination IP address mayneed to be added to the firewall’s “Trusted Zones.” Refer to the manufacturer’sdocumentation for information on configuring your application.Inter-Tel Model 8602 User Guide17
Emergency (E911) Call InformationWhen the installation wizard is run, a screen appears with the information below onemergency 911 (programmed default number for US Inter-Tel telephone systems) or 999(programmed default number for European Inter-Tel telephone systems). You must select “Iagree” to continue with installation of the IP softphone. This message also appears eachtime you initiate and run the IP softphone.NOTESelect “never show this dialog again” in the emergency 911 dialog box toprevent this dialog from appearing when you start the application.E911 WarningDo not dial emergency hotline numbers from the IP softphone.NOTICEIn the case of an emergency, dial the appropriate local emergency-service numberdirectly, or use the nearest local public phone to dial an emergency hotline (911, thedefault setting programmed in US Inter-Tel telephone systems or 999, the default settingprogrammed in European Inter-Tel telephone systems).The IP softphone communicates through a central telephone system that routes allemergency calls directly to a number that is local to the central system. If the IPsoftphone is not at the same address as the central system, then emergency service willnot be routed to the proper location.Therefore, if the IP softphone does not stay within the premises of the central system, youmust configure the IP softphone’s programmable keys to dial the local police or firedepartments directly, and you must clearly label the key icons. If the IP softphone ismobile, meaning it is used in multiple
Thank you for purchasing the Model 8602 Internet Protocol (IP) softphone software package. The Model 8602 is a softphone application that enables Voice over IP (VoIP) communication between your desktop or laptop computer and an Inter-Tel Axxess or Inter-Tel 5000 telecommunications system. The Model 8602, which operates much like a
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