World'S Best The Best Las Vegas Practice Series Best Practices .
WORLD’S BESTTHE BEST LAS VEGASPRACTICE SERIESBEST PRACTICES CONFERENCE & AWARDSTOP RANKINGPERFORMERSBenchmarking, Networking & Best PracticesIN THE CONTACT CENTER WORLD4½Action PackedDays with theBest in the World!The Best of the Best in the contact centerindustry share their best practices!Nov 11-15, 2013Vdara Hotel & SpaLas Vegas, NV USA4 Key stats to help you improve your contact center!387174980number of amazing WORLD CLASS IDEASpresented at last year's event in Las Vegasnumber of professionals we helpedEVERY DELEGATE NETWORK withat last year's event in Las Vegaspercentage of delegates whoRECOMMEND this eventnumber ofSALES PITCHESat this eventThe Global Association for Contact CenterBest Practices & Networkingwww.ContactCenterWorld.com
ABOUT THE CONFERENCESWhy attend these conferences? Hundreds of ideas will be presented by the best in the ContactCenter World. All presenters are practitioners - they do what you do day in andday out We have rave reviews from our past conferences! 98% of pastdelegates would recommend this conference. All presenters are award winners! Participate in smaller groups where you can ask questions There is no expo and no sales pitches from vendors98These conferences are ideal for:% Executives, Directors, Managers, HR Personnel Trainers, Consultants, IT and Recruitersof attendees Vendors to hear what the best are doingrecommend02It's great to go toan event whereeveryone there canrelate to you & yourwork environment. I felt that I took themost away from thisone by far. To hearbest practices & beable to be interactive with everyonereally gave the conference a differentfeel.these eventsKey Tracks Human Resources Technology & Infrastructure Business Processes Contact Center Best Practices Customer ServiceMore than just networking!Interested in obtaining acertificate in contact centerbest practices?Attend sessions for Get aan entire day and CERTIFICATEr e c e i v e a in CONTACTc e r t i f i c a t e i n CENTERcontact center best BESTpractice covering PRACTICES!all the topics during the day (i.e. people, technologyetc). Attend the entire conference and receive acertificate listing all the topics across the entire eventand show your co-workers and peers that you havereceived training in all key areas of operating a contactWe also give every delegate access to a delegates only center and best practices! This certificate is invaluablenetworking group with the ability to connect and even 'live-chat' and will stay with you as your career continues to grow.with fellow delegates post the event through ContactCenterWorld Furthermore, every year you attend you can receive a- this unique tool allows delegates to choose their contacts from certificate for that year and even logo's to add to youremails to show your status!all attendees and stay connected for years to come.We believe value at aconference is increasedsubstantially if we help younetwork with your peers. Atour conferences wedevelop a number ofunique activities to helpyou meet and build lasting relationships - even friendships - withfellow industry professionals who, like you want to be the best atwhat they do.The Global Association for Contact Center Best Practices & NetworkingContact Center World is the Global Association for Contact Center Best Practices and Networking. As a resource we areunrivaled – our membership is growing substantially and our knowledge and experience in the call/contact center industry isextensive. We currently have over 136,000 corporate members of which 40% are at senior executive level within contactcenters globally. The quality content on our site is what draws 7,500 unique users to us every day - those who need fast accessto the latest information to make informed decisions for their business.
BEST OF THE BESTEven the best centers want to stay ahead!Hear true best practices fromthe Best of the Best and improve.AttritionStaffingMoraleProfits EfficiencyTrainingManagementMetricsOur Conferences Can ProvideSolutions!Visit our website at www.ContactCenterWorld.com/conferencesKEY HIGHLIGHTSOF THECONFERENCES Multi-Day Event- In-depth conferences gala dinner Amazing NetworkingOpportunity Fun NetworkingEvents Industry Gala 100’s of ideas! PresentationsFrom the Bestin the Industry 100% Case Study98%of delegates recommend theTop Ranking PerformersConference Series fromContactCenterWorld.comDelegates such as:Hewlett PackardSage Software New York LifeThe Shopping ChannelHumana Military HealthcareAmerican Heart AssociationMondial Assistance IntelOntario Teachers' Pension PlanDynamic Funds FedEx NAB ANZCross Country Automotive AHMCardinal Health WhitbreadDiscover Financial ServicesKMB St. George Bank Royal CaribbeanWoolworths Qatar Telecom St George BankTurkish Airlines Screwfix STRATO AGNational Bank of Greece Softline PastelCommonwealth Bank of AustraliaCarnival UK GARANTI BANKSportingbet.com ING BankDHL Express AVG TechnologiesVolkswagen Singtel OptusSOFTBANK MOBILE Corptranscosmos, inc. China MobileCelcom Axiata Berhad FujitsuThe Hong Kong Jockey ClubTransport Accident CommissionChina CITIC Bank Credit Card CenterHealth Super NTUC Income03SupportingInternationalPartners
WHY DELEGATES LOVE THESE EVENTS04The event is very well run and focuses on the attendees and making sure they get as muchfrom it as possible. You don't want to miss any sessions because there are pearls of wisdom inevery one. The presenters are all "reallife" practitioners and not academics orCandy Clay,Director, Kansas City Call Centerpeople who have written books. It's realCVS Caremarklife examples delivered with passionand a desire to share.The conferences were packed full with useful and innovative information. You did a great jobin organization and leading through the conferences as well as setting up the gala. The galawas a real highlight with superb entertainment!Dr. Gerwin Zeibig,Head of CustomerCare & Quality Mgmt, Strato AGCompanies should send the best into the conference like this to share and get ideas - itshould be part of their development and is huge motivational factor.Lucie Prudka, Quality Control SupervisorAVG Technologies CZ(6 years in contact center industry)Yes of course, this event has an excellent prestige. The more new top performers involved themost excellent information I will get from the event.Evi Riawati,Assistant Vice PresidentPT Bank MandiriEveryone seemed to connect and be so supportive of each other and the ideas generatedand shared were fantastic. This is remarkable given the competitive nature of the industryand the conference itself. You and your team should be commended on improving it everyyear. I would like to continue having mySamantha Kanold,teams participate and attend goingCare Centre Operations LeadAccenture Utilities BPO Servicesforward.I attend the odd Contact Centre conference form time to time. It's always the same speakersand they or their organization are not necessarily the best at what they do. You only have thebest so it is truly value for money!Antoine Casgrain, General ManagerSt. George Bank Ltd.(20 years in contact center industry)If you are in Contact Centre this is a must attend event to learn and share best practices.Reuben Canagaratnam, Regional Vice President,English Caribbean, International Banking Contact Centres Scotiabank – JamaicaFor the full agenda, pricing and to book go towww.ContactCenterWorld.com/conferences
WORLD CLASS PRESENTATIONS05The following companies are all GOLD MEDAL WINNERS in their respective regions and represent thebest as voted for by the contact center industry. They will make presentations at the conference.Note: These are just some of the presenters you will hear from.For full schedule plus topics go to www.ContactCenterWorld.com/conferences and select “schedule”.DAY 1 - Nov 11 Human Resource TrackThe World's Best Contact Centers combine People, Process and Technology to create award winning contact center performance. Thisday of the conference focuses on Human Resources - what the best do and how to leverage your Human Resources which in mostcenters is the greatest cost.LeadershipCustomer rationalManagementHRTrainingDAY 2 - Nov 12 Technology & Infrastructure TrackThe World's Best Contact Centers combine People, Process and Technology to create award winning contact center performance. Thisday of the conference focuses on 'Contact Center Technology, Infrastructure, Remote Agents and Community Involvement' every center uses technology to enable the center and people to perform at optimum performance and lowest cost and every centerneeds a secure and safe lutionsIT SupportHome/RemoteAgentsCommunitySpiritGoing Green
WORLD CLASS PRESENTATIONS06DAY 3 - Nov 13 Business Processes TrackThe World's Best Contact Centers combine People, Process and Technology to create award winning contact center performance. Thisday of the conference focuses on 'Contact Center Processes' - everything from direct response, social media, support functions andmore!Sales CampaignsCustomerLoyalty ProgramsDirect ocial MediaDAY 4 - Nov 14 Contact Center Best Practices TrackThe World's Best Contact Centers combine People, Process and Technology to create award winning contact center performance. Thisday of the conference is devoted to 'World Class Contact Centers - how the best combine, people, processes, technology todeliver outstanding results! . a must attend day for anyone wanting to see how the best really work!Contact CenterBest PracticesSmall CentersMedium CentersLarge CentersMega CentersHelp DesksDAY 5 - Nov 15 Customer Service TrackThe World's Best Contact Centers combine People, Process and Technology to create award winning contact center performance. Thisday of the conference focuses on 'Award Winning Customer Service how the best in the World deliver outstanding service!CustomerServiceSmall CentersMedium CentersLarge Centers
07BEST in the WORLDNov 11-15, 2013, Las Vegas NV USAThe Top Performers’ Conference series is unique - it's a special 4 day event where only award winners getto share their secrets with the conference delegates. It’s an event where you will learn more/better workpractices and it will give you the opportunity to network and benchmark with the undisputed best in theworld.Designed by a world-class team of architects and designers,CityCenter is one of the most unique and ambitious projects inhistory. This unprecedented collection of talent, design, taste and style is located on 67 acres of the LasVegas Strip and forever redefines the Las Vegas experience. MGM Resorts International the world'spremier developer and operator of luxury resorts, brings CityCenter to fruition and introduces Vdara Hotel& Spa , a AAA Four Diamond and Forbes Four-Star Award-winning internationally inspired all-suitehotel and spa.Vdara Hotel & SpaIndustry Dinner Hard Rock Las VegasJoin us as we have exclusive access to the 3rd floor venue – with bar, stage, private lounges and verandaoverlooking the famous strip, this is the place to be for the annual dinner and awards.Special Discounted Hotel RatesCall 1-866-745-7767 and identify yourselfas part of the group Contact CenterTo book by fax, use booking form on page 8, or visit us on-linewww.ContactCenterWorld.com/conferences
BEST in the WORLDNote: Payment in full must be receivedprior to the conference start date. Thisbooking is subject to the terms andconditions of ContactCenterWorld.comwhich are available on theconference website atContactCenterWorld.com/conferencesSPEAKERS FROM ALLAROUND THE WORLDINCLUDING:CanadaBOOKING FORMNov 11-15, 2013Las Vegas, USARegistrant’s Name:Company Name:Address:City:State/Province:Zip/Postal Code:Country:Phone:E-mail:Person authorized to approve this agreement on behalf of the company named aboveName:USAIndonesiaJob Title:Telephone:Fax:Email:Web Site Address:PriceAll Prices are in US DollarsAustraliaUnited Kingdom2-DAYPASS2 Day Conference Pass. Can be used for any 2 consecutive days. Includes all conference materials, fullaccess to all sessions, hot/cold buffet lunch, morning and afternoon tea/coffee, option to attend networkingevents on days you attend the conference. You will also have access to all conference notes from the days youattend as well as the networking tools to help post conference networking. (note: lunch is not included on aGreeceCzech RepublicSaudi ArabiaIndiaSpainMacedonia3 Day Conference Pass as above PLUS delegates staying at other venues (not Vdara) will be set up withinternet access at Vdara's conference center - this is required to access online tools and resources that will beused at this event.IndustryGalaDinnerTotal 1595Vdara Delegates 1645Non-Vdara GuestsVdara Delegates 1770Non-Vdara Guests 17954½ Day Conference Pass4-DAY#Tickets 16953 Day Conference PassPortugal08You can also book and pay on-line atwww.ContactCenterWorld.com/conferences4½ Day Conference Pass as above PLUS delegates staying at other venues (not Vdara) will be set up withinternet access at Vdara's conference center - this is required to access online tools and resources that will beused at this event.Vdara Delegates 1895Non-Vdara Guests 21204½ Day Premium Conference Pass Gala Dinner4½ Day Conference Pass and gala ticket as above PLUS delegates staying at other venues (not Vdara) willbe set up with internet access at Vdara's conference center - this is required to access online tools andresources that will be used at this event.A ticket to the hottest event in Las Vegas! We have once again hired for our exclusive use the world famous 3rdfloor of the Hard Rock on the Las Vegas strip. Join us and the best in the contact center world as we areentertained, eat fantastic food, drink and party like rock stars! We will also be presenting the best in worldawards at the dinner. It's a fun night and everyone will have a blast!Vdara Delegates 2220Non-Vdara Guests 339TOTAL (US) By submitting this form I agree to the terms and conditions of booking.Method of Payment:Check # enclosed in US funds payable to ContactCenterWorld.comMail checks to: ContactCenterWorld.com Awards Conference Registration, 305-1020 Dawson Rd., Thunder Bay, Ontario, Canada P7B 1K6Charge my (All credit cards are billed in CDN Funds)Credit Card #Exp. Date:Security code (3 or 4 digits on reverse ofcard or front of American Express card)Cardholder’s Name:*There is a 4%surcharge for allpurchases madeby AMEXCardholder address (if different to above)TurkeySouth AfricaSignature:Date:FAX 1-888-624-9178 or 44 (0) 208-588-5440www.ContactCenterWorld.com/conferences E-mail: rajw@ContactCenterWorld.comThe Global Association for Contact Center Best Practices & NetworkingCCW 071513
The Global Association for Contact Center Best Practices & Networking www.ContactCenterWorld.com THE BEST PRACTICE SERIES Nov 11-15, 2013 Benchmarking, Networking & Best Practices IN THE CONTACT CENTER WORLD TOP RANKING PERFORMERS BEST PRACTICES CONFERENCE & AWARDS WORLD'S BEST LAS VEGAS . Kansas City Call Center
May 02, 2018 · D. Program Evaluation ͟The organization has provided a description of the framework for how each program will be evaluated. The framework should include all the elements below: ͟The evaluation methods are cost-effective for the organization ͟Quantitative and qualitative data is being collected (at Basics tier, data collection must have begun)
Silat is a combative art of self-defense and survival rooted from Matay archipelago. It was traced at thé early of Langkasuka Kingdom (2nd century CE) till thé reign of Melaka (Malaysia) Sultanate era (13th century). Silat has now evolved to become part of social culture and tradition with thé appearance of a fine physical and spiritual .
On an exceptional basis, Member States may request UNESCO to provide thé candidates with access to thé platform so they can complète thé form by themselves. Thèse requests must be addressed to esd rize unesco. or by 15 A ril 2021 UNESCO will provide thé nomineewith accessto thé platform via their émail address.
̶The leading indicator of employee engagement is based on the quality of the relationship between employee and supervisor Empower your managers! ̶Help them understand the impact on the organization ̶Share important changes, plan options, tasks, and deadlines ̶Provide key messages and talking points ̶Prepare them to answer employee questions
Dr. Sunita Bharatwal** Dr. Pawan Garga*** Abstract Customer satisfaction is derived from thè functionalities and values, a product or Service can provide. The current study aims to segregate thè dimensions of ordine Service quality and gather insights on its impact on web shopping. The trends of purchases have
Chính Văn.- Còn đức Thế tôn thì tuệ giác cực kỳ trong sạch 8: hiện hành bất nhị 9, đạt đến vô tướng 10, đứng vào chỗ đứng của các đức Thế tôn 11, thể hiện tính bình đẳng của các Ngài, đến chỗ không còn chướng ngại 12, giáo pháp không thể khuynh đảo, tâm thức không bị cản trở, cái được
MARCH 1973/FIFTY CENTS o 1 u ar CC,, tonics INCLUDING Electronics World UNDERSTANDING NEW FM TUNER SPECS CRYSTALS FOR CB BUILD: 1;: .Á Low Cóst Digital Clock ','Thé Light.Probé *Stage Lighting for thé Amateur s. Po ROCK\ MUSIC AND NOISE POLLUTION HOW WE HEAR THE WAY WE DO TEST REPORTS: - Dynacó FM -51 . ti Whárfedale W60E Speaker System' .
Le genou de Lucy. Odile Jacob. 1999. Coppens Y. Pré-textes. L’homme préhistorique en morceaux. Eds Odile Jacob. 2011. Costentin J., Delaveau P. Café, thé, chocolat, les bons effets sur le cerveau et pour le corps. Editions Odile Jacob. 2010. Crawford M., Marsh D. The driving force : food in human evolution and the future.
