ABM Apprenticeship Catalogue
ABM Apprenticeship Catalogue Version 3 2022
Table of Contents Foreword What is an Apprenticeship NUS Card 20% off the Job Training Does an activity count as Off-the-Job Training? Off the Job Training Myth vs Fact How to Apply Business Administration Level 3 Customer Service Practitioner Level 2 Customer Service Specialist Level 3 Facilities Services Operative Level 2 Facilities Manager Supervisor Level 3 Facilities Manager Level 4 Property Maintenance Operative Level 2 Security First Line Manager Level 3 Operations Manager - Security Industry Level 5 ILM/CMI Team Leader Level 3 ILM/CMI Operations/ Departmental Manager Level 5 ILM Senior Leader Level 7 HR Support Level 3 HR Consultant/Partner Level 5 Chartered Manager Degree Level 6 Business Improvement Techniques Level 2 & 3 Bid and Proposal Co-Ordinator Assistant Accountant L3 Professional Accounting L4 Accountancy Professional L7 Safety, Health and Environment Technician Level 3 Data Technician Level 3 Data Analysist Level 4 Digital and Technology Solutions Professional Level 6 Scottish Apprenticeships Business Administration SCQF 6 Customer Service SCQF 6 Apprenticeship Catalogue 2022 L&D002 V3 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34 Page 35 Page 36 Page 2
Foreword At ABM we want everyone to grow and succeed. By that I mean grow in your current role or grow into a new where you will continue to be successful. Your own development reflects our success and fully is aligned to the company values: We make a difference in three ways – by taking care of our clients, taking care of our team members, and taking care of our community. Together we will succeed. And that is why apprenticeships in whatever area of our business, supporting your personal development and aspirations is so important to us. We have produced this catalogue of all the opportunities currently available across the business to raise awareness of these great opportunities. Over time we will no doubt add to this. I recommend you take some time to read this catalogue, talk with your line manager and speak to our learning and development team before signing up to take full advantage of this great opportunity. You will get the full support of everyone in the company but the decision to embark on this level or training must be your decision. We can only open the door; you must walk through it. Chris Townsend HR Director ABM UK Apprenticeship Catalogue 2022 L&D002 V3 Page 3
What is an Apprenticeship An apprenticeship is a qualification that is gained whilst working. It enables you to gain accompanying skills and development. The qualification must fit within your current job role and should provide the apprentice with the opportunity to gain the knowledge, skills and behaviours needed to achieve the apprenticeship. Through their apprenticeship, apprentices will gain the technical knowledge, practical experience, and wider skills they need for their immediate job and future career. The apprentice gains this through a wide mix of learning in the workplace, formal off-the-job training, and the opportunity to practise these new skills in a real work environment. The qualifications provided through ABM are between Level 2 and Level 7. The equivalent educational levels are shown below: Apprenticeships have equivalent educational levels English Apprenticeships Name Intermediate Advanced Higher Degree Apprenticeship Master’s Degree Apprenticeship Level 2 3 4 and 5 6 7 Apprenticeship Catalogue 2022 L&D002 V3 Equivalent Education Level 5 GCSE’s A-C A Level Foundation Degree BA Hons MBA Page 4
NUS Apprentice Card Once you have enrolled onto an Apprenticeship Programme you will be eligible to request an Apprentice extra card. There is an 11 cost per year. NUS Apprentice extra provides discounts in-store and online at your favourite brands to help your hard-earned cash go a little further. We have been created by the National Union of Students (NUS), and so the money we raise selling the discount card helps to fund the National Society for Apprentices, which will serve to represent your needs and those of all vocational learners. The NUS card is valid for 12 months and you get discounts from the likes of The Coop, Amazon, Dominos, Alton Towers, New Look and much more! To see more discounts and other offers please visit: https://www.apprenticeextra.co.uk/ As one of many benefits to enrolling onto a NUS Card To apply for your card, all you need handy is a recent photo of yourself and your debit/credit card and you’re good to go. Choose your apprentice provider from the list, enter some personal details, pay for it and we’ll do the rest. Your Apprentice extra card will be with you in 10-14 days. Buy Now (apprenticeextra.co.uk) Apprenticeship Catalogue 2022 L&D002 V3 Page 5
20% Off the Job Training Off-the-job training is training received by the apprentice, during the apprentice’s paid hours, for the purpose of achieving their apprenticeship. Apprentices must undertake 20% development time: learning outside of the normal day-to-day working environment. It is one of the key elements of an apprenticeship and must be documented throughout their programme. This does not mean one day off a week and can be spread in a flexible way to suit employer and employee demands. It is not training delivered for the sole purpose of enabling the apprentice to perform the work for which they have been employed. Off-the-job training is a statutory requirement for an English apprenticeship. Off-the-job training must be directly relevant to the apprenticeship framework or standard, teaching new knowledge, skills and behaviours required to reach competence in their occupation. It can include training that is delivered at the apprentice’s normal place of work and can include the following: The learning of theory (lectures, role playing, simulation exercises and online learning) Practical training, shadowing, mentoring, networking, industry visits and attendance of competitions Learning support, revision, time spent writing assessments and assignments Preparing for meetings and spending time with a Mentor Attending workshops / webinars or reviewing online content Putting learning into practice through one-to-one coaching, feedback from managers, attending relevant internal training Undertaking work projects and research relevant to the apprenticeship Apprenticeship Catalogue 2022 L&D002 V3 Page 6
Does an activity count towards the 20% Off the Job Training? Has the individual begun their apprenticeship programme? Is the activity directly relevant to the apprenticeship standard or framework? If Yes This counts as off-the job training If No Is the activity teaching new knowledge, skills, and behaviours? Is the learning taking place within the apprentice’s normal (contracted) working hours? Apprenticeship Catalogue 2022 L&D002 V3 This isn't off-the job training Page 7
Off the job Training – Myth vs Fact Apprenticeship Catalogue 2022 L&D002 V3 Page 8
How to Apply for an Apprenticeship course If you find a course within this catalogue that you feel would enhance your skill set within your current role with ABM, please speak to your manager. This can also be built into your progression planning. Once you have both agreed that the course you want to sign up for matches your role and skill set, please complete the Application Form (included below) with all your details and complete with your manager’s approval. ABM Apprenticeship Application Form 2 tier.docx This needs to be sent to: Apprenticeships@abm.com ABM now use a two-tier approval system for all Apprenticeship Qualifications. Once the application form has been received this will be sent on for the final stage approval. Please see below for examples: Applicant Office Based Operative Supervisor/ Team Leader Ops/Site Manager General Manager First Stage Approval Supervisor Site/Ops Manager Site/Ops Manager or General Manager General Manager Divisional Director Second Stage Approval Team Manager General Manager General Manager or Divisional Director Divisional Director MD/Board For TFL Team Members please follow the above process but forward your application forms to: TFL.Training@abm.com If you or your manager have any queries or questions, please contact the above email addresses. Apprenticeship Catalogue 2022 L&D002 V3 Page 9
Business Administration Level 3 What is Administration? Administrators handle the day-to-day tasks in an office and make sure things run smoothly – 97% of employers say that effective administration is essential to their business, so they do a crucial job. Administrators support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. Who is this programme for? This Programme is for people whose roles involve organising people and resources, including, roles such as administration executives or officers, administration team leaders, personal assistants, or secretaries. Duties may include producing business documents, contributing to the organisation of events, developing, and delivering presentations, using, and maintaining office equipment, providing administrative support for meetings, using a variety of software packages, analysing, and presenting business documents and managing projects What are the eligibility criteria? Must be in an Administration role Must commit to the minimum learning period of 366 days. Must commit to 1 – 4 hours per week self-study Must undertake initial assessments and diagnostics in English, maths, and ICT How long is the course? 18 months - A programme consisting of 1-2-1 Tutor coaching and support sessions that will take place in the workplace. A blend of electronic and paper resources will be provided to support with self-study. Future developmental opportunities within Leadership and Management: Level 3 Team Leader Supervisor Standard Apprenticeship Catalogue 2022 L&D002 V3 Page 10
Customer Service Practitioner Level 2 What is a Customer Service Practitioner? The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. You may be the first point of contact and work in any sector or organisation type. Who is this programme for? People whose customer interactions cover a wide range of situations and can include face-to-face, telephone, post, email, text, and social media. Behaviours Skills Knowledge This course covers three sections: Knowledge, Skills and Behaviours: Knowing your customers Understanding the organisation Meeting regulations and legislation Systems and resources Your role and responsibility Customer experience Product and service knowledge Interpersonal skills Communication Influencing skills Personal organisation Dealing with customer conflict and challenge Developing self Being open to feedback Team working Equality – treating all customers as individuals Presentation – dress code, professional language Right first time How long is the course? 12 months - A programme consisting of 1-2-1 Tutor coaching and support sessions that will take place in the workplace. A blend of electronic and paper resources will be provided to support with self-study. Apprenticeship Catalogue 2022 L&D002 V3 Page 11
Customer Service Specialist Level 3 The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. Behaviours Skills Knowledge Knowing your customers Business Knowledge and Understanding Meeting regulations and legislation Customer Journey knowledge Knowing your customers and their needs/ Customer Insight Customer service culture and environment awareness Product and service knowledge Business focused service delivery Providing a positive customer experience Working with your customers / customer insights Customer service performance Dealing with customer conflict and challenge Developing self Taking Ownership / Responsibility Team working Equality – treating all customers as individuals Presentation – dress code, professional language Right first time How long is the course? The apprenticeship will take a minimum of 15 months to complete depending on experience. Apprenticeship Catalogue 2022 L&D002 V3 Page 12
Facilities Services Operative Level 2 What is Facilities Management? Facilities Management involves providing a quality and cost-effective maintenance and care service for a wide range of commercial and public buildings, such as hotels, hospitals, office and shopping complexes, arenas, educational or convention centres. Facilities Managers make sure that facilities such as security, catering, and cleaning (referred to as 'soft services') and maintenance and building services (referred to as 'hard services') run smoothly, so that customers can run their businesses efficiently. The sector is also responsible for property and estates management, including energy management and environmental protection. Who is this programme for? This framework is for Facilities Services Operatives with duties that include all or some of the following: securing the site, setting up rooms for events, assist with cleaning, site emergency and evacuation procedures, porterage, carrying out minor maintenance repairs, reading energy meters and using the intelligent BMS to control heating and ventilation Occupational Duties you will cover on programme: Support the delivery of the responsibilities of the Facilities Services function in complying with health and safety and other legislation and organizational policies and procedures Address FM-related risks, hazards and threats to people, property, and premises Provide customer service to internal and external customers to ensure the effective delivery of a range of facilities services Support good sustainable practice in FM Maintain soft FM services Gather FM-related information for continuous improvement purposes Deliver front-of-house services Support hard FM functions Maintain and develop competence in the FM industry/sector Support the delivery of FM projects How long is the course? 12 months - A programme consisting of 1-2-1 Tutor coaching and support sessions that will take place in the workplace. A blend of electronic and paper resources will be provided to support with self-study Apprenticeship Catalogue 2022 L&D002 V3 Page 13
Facilities Manager Supervisor Level 3 What is Facilities Management? Facilities Management involves providing a quality and cost-effective maintenance and care service for a wide range of commercial and public buildings, such as hotels, hospitals, office and shopping complexes, arenas, educational or convention centres. Facilities Managers make sure that facilities such as security, catering, and cleaning (referred to as 'soft services') and maintenance and building services (referred to as 'hard services') run smoothly, so that customers can run their businesses efficiently. The sector is also responsible for property and estates management, including energy management and environmental protection. Who is this programme for? This apprenticeship can be delivered to existing Facilities Managers to develop skills, knowledge and understanding or those that are newly appointed to a Facilities management position. Typical job roles for this programme include Facilities Manager, Assistant Facilities Manager, and Team Leader or be employed in a trainee role, with duties including resolving problems and ensuring the smooth running of facilities and services. The programme embeds the theory and practice required for management responsibilities in a facilities management service, or a group of services. All apprentices will be required to supervise others; to understand the contractual requirements and service delivery targets between their employing organisation and the client/customer to achieve service targets. The apprentice will have to provide customer service skills and be proactive in finding solutions to problems How long is the course? 18 - 24 months - A programme consisting of 1-2-1 Tutor coaching and support sessions that will take place in the workplace. A blend of electronic and paper resources will be provided to support with self-study Professional Recognition Apprentices will receive up to two years studying membership of the Institute of Workplace and Facilities Management (IWFM) and on completion of the apprenticeship will meet the qualifying criteria for Associate Membership of the Institute. Further progress can be made post apprenticeship through the professional membership pathway which ultimately leads to recognition as a Certified Facilities Manager by the IWFM. Apprenticeship Catalogue 2022 L&D002 V3 Page 14
Facilities Management Level 4 Who is this programme for? This apprenticeship can be delivered to existing Facilities Managers to develop skills, knowledge and understanding or those that are newly appointed to a Facilities management position. Specific job roles at this level may include Facilities Manager; Facilities Management (FM) Operations Manager; Estates Manager; FM Contract Manager. A Facilities Manager is responsible for the safe, secure, and comfortable day-to-day working environment for properties, assets (e.g., equipment) and services that must be fully compliant with health and safety and other legislation. They are accountable for the management of the delivery of all FM services within their local area of responsibility e.g., for one or more contracts/services, specific services e.g., cleaning, maintenance, or fleet services. They will ensure that levels of performance delivered exceed customer expectations within budget for the properties, assets, and services Skills you will learn and develop on the course: Property asset management Service Delivery Compliance Management Systems Policy implementation and change management Quality and Stakeholder management People Management Financial and procurement management How long is the course? 18 – 24 months - A programme consisting of 1-2-1 Tutor coaching and support sessions that will take place in the workplace. A blend of electronic and paper resources will be provided to support with self-study Professional recognition Successful completion of the apprenticeship will meet the full requirements of the IWFM at Associate grade. During the programme, apprentices will receive membership of IWFM at the Affiliate grade. Apprenticeship Catalogue 2022 L&D002 V3 Page 15
Property Maintenance Operative Level 2 Who is this programme for? The primary role of a Property Maintenance Operative is to optimise property condition and quality and to ensure the building is kept in a safe working condition. Property Maintenance Operatives need to maintain a high level of quality, providing maximum satisfaction to customers, clients, guests, and team. They will understand the mechanism of buildings including electrical, plumbing, plant, safety systems and equipment. They will provide first and immediate response to fault finding, whilst maximising quality and ensuring cost effectiveness. They will ensure prevention of major damage that could result in extensive costs and minimise reactive intervention Roles/Occupations may include: Maintenance Assistant Property Engineer Facilities Assistant Maintenance Engineer Maintenance Manager Maintenance Technician Caretaker Janitor Multi-Skilled Technician Premises Manager How long is the course? 18 – 24 months - A programme consisting of 1-2-1 Tutor coaching and support sessions that will take place in the workplace. A blend of electronic and paper resources will be provided to support with self-study Apprenticeship Catalogue 2022 L&D002 V3 Page 16
Security First Line Manager Level 3 Who is this programme for? A team leader/supervisor is a first line security management role, with responsibility for managing a team of security officers. They provide direction, instructions, and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role. Details of qualification Security First Line Managers will be competent in supervising people and activities in line with regulatory requirements; undertaking security risk assessments; providing security advice to others; understanding threat, vulnerability and risk; security methods, operations and activities; incident management and planning; stakeholder management; business communications and data security management within role(s) such as Ministry of Defence, Transport & Border Security and Private Security Industry. Understanding the threat, vulnerability & risk on a local, national, and international security basis, and how to respond accordingly, would offer candidates a significant advantage over others with general managerial skills. Roles/Occupations may include: Security Supervisor Security Team Leader Security Shift Supervisor Security Manager How long is the course? 18 months – A programme consisting of 1-2-1 Tutor coaching and support sessions that will take place in the workplace. A blend of electronic and paper resources will be provided to support with self-study Apprenticeship Catalogue 2022 L&D002 V3 Page 17
Operations Manager – Security Industry Level 5 Who is this programme for? An Operations/Departmental Manager (working in the security industry) is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. The programme has been tailored to ensure that projects link to the security industry to make the learning more enjoyable and relevant to the sector (e.g., Security risk assessment and security surveying, SIA Approved contractor Scheme) Roles/ Occupations may include: Site Security Manager Area Security Manager Security Operations Manager Regional Security Manager Operations Director Key Responsibilities Creating and delivering operational plans, managing projects, leading, and managing teams, managing change, financial and resource management, talent management, coaching and mentoring Link to Professional Registration On completion, apprentices will get CMI membership from the point of registration onwards, to support their professional career development and progression How long is the course? 18 – 30 months Apprenticeship Catalogue 2022 L&D002 V3 Page 18
CMI / ILM Team Leader Level 3 Who is it for? The team leader/ supervisor apprenticeship is suitable for anyone working in line management roles, such as: Supervisor Team leader Shift supervisor Foreperson Shift manager Key responsibilities may include supporting, managing, and developing team members, managing projects, planning, and monitoring workloads, delivering operational plans, and building relationships internally and externally What will be covered? You will have the opportunity to develop core managerial skills, such as: Effective communication: stakeholder management and leadership communication Managing finance and budgets: finance, reporting and managing resources Leading and motivating a team: performance coaching and team management Solving problems and making decisions: project management, risk management How long is the course? 12 – 18 months - A programme consisting of 1-2-1 Tutor coaching and support sessions that will take place in the workplace. A blend of electronic and paper resources will be provided to support with self-study Apprenticeship Catalogue 2022 L&D002 V3 Page 19
CMI / ILM Operations/ Departmental Manager Level 5 Who is it for? An operations/departmental manager is someone who manages teams or projects, and the achievement of operational or departmental objectives, as part of the delivery of the organisation’s strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in organisations of all sizes, your specific responsibilities and job titles may vary, yet the knowledge, skills and behaviours needed will be largely the same. Roles may include: Operations manager Departmental manager Regional manager Specialist manager Divisional manager Key responsibilities may include creating and delivering operational plans, managing projects, leading, and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. What will be covered? You will have the opportunity to develop core managerial skills, such as: Delivering operational excellence: Achieving excellent results through others, planning capacity Leading through innovation and change: Change communications, encouraging fresh ideas to improve results Managing and developing business relationships: Networking for success, stakeholder management, negotiation Managing finance and budgets: Operational budget controls, disseminated budget management, departmental reporting How long is the course? 24 – 30 months - A programme consisting of 1-2-1 Tutor coaching and support sessions that will take place in the workplace. A blend of electronic and paper resources will be provided to support with self-study Apprenticeship Catalogue 2022 L&D002 V3 Page 20
ILM Senior Leader Level 7 Senior Leaders are a key component of all types of business model where there is a workforce to lead, manage and support. The broad purpose of the occupation is to provide clear, inclusive, and strategic leadership and direction relating to their area of responsibility within an organisation. Typically, this involves setting, managing, and monitoring achievement of core objectives that are aligned to the overall strategic objectives of their organisation’s board (or equivalent. How the Senior Leader programme works: The apprenticeship will be a hybrid of mini workshops to equip the learner with knowledge and high-level executive coaching to sustain the training and ensure winning behaviours are embedded. Our completion coach will ensure they work with the learner to ensure that the senior leader stays on track and completes the programme in a timely manner. The behaviours coached and supported the Senior Leaders with include the following Working collaboratively enabling empowerment and delegation. Taking personal accountability aligned to clear values. Curious and innovative - exploring areas of ambiguity and complexity and finding creative solutions. Valuing difference and champion diversity. Responsibilities include: Setting direction, vision, governance and providing a clear sense of purpose for their area of responsibility. Providing clear and inclusive leadership. Identifying longer-term opportunities and risks using data from internal intelligence sources and external influences. Developing ethical, innovative, and supportive cultures that get the best from people and enable the delivery of results. Resources that may include budgets, people, assets, and facilities. Staying up to date with innovation and championing its adoption. Keeping pace with - and responding to change - by leading agile transformation. Leading and promoting sustainable business practices., How long is the course? 24 months Entry Requirements – You must have completed an ILM Level 5 or equivalent Managet qualificatrion Apprenticeship Catalogue 2022 L&D002 V3 Page 21
HR Support Level 3 Who is it for? The apprenticeship is a course designed to develop occupants of specialist HR admin roles and includes delivery of front-line support to staff and managers, day to day query handling with support and advice, working on HR processes from the transactional to the complex and from recruitment to retirement. Record keeping, information access rules, policy, legislation, and compliance. The programme is suitable for HR admin staff working in large and medium sized organisations. It forms the foundation of a career within the profession, giving the base for further development through a career path within an organisation and/or through the HR Consultant/Partner apprenticeship. PROFESSIONAL MEMBERSHIPS Successful apprentices may be eligible to apply for Associate membership of the Chartered Institute of Personnel and Development (CIPD) or other professional bodies. Qualification received CIPD Level 3 Foundation Diploma in Human Resource Practice How long is the course? 18 months - A programme consisting of 1-2-1 Tutor coaching and support sessions that will take place in the workplace. A blend of electronic and paper resources will be provided to support w
Security First Line Manager Level 3 Page 17 Operations Manager - Security Industry Level 5 Page 18 ILM/CMI Team Leader Level 3 Page 19 ILM/CMI Operations/ Departmental Manager Level 5 Page 20 ILM Senior Leader Level 7 Page 21 HR Support Level 3 Page 22 HR Consultant/Partner Level 5 Page 23 Chartered Manager Degree Level 6 Page 24
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FAQs – Apprenticeship under the Apprentices Act, 1961 Q1. What is Apprenticeship Training? Apprenticeship training is a course of training in an industry or establishment, under a contract of apprenticeship which consists of :- a) basic training component and b) on-the-job-training (OJT)/practical training at workplace. Q2.
CITY OF SEATTLE, WASHINGTON APPRENTICESHIP COMMITTEE . WSATC-0208. Page 2 of 54 . 4/15/2021. INTRODUCTION . This document is an apprenticeship program standard. Apprenticeship program standards govern how an apprenticeship works and have specific r
management organization. Community colleges and community-based organizations can also serve as sponsors for Registered Apprenticeship programs. To learn more about apprenticeship partnerships and connect with partners in your area. » Find the apprenticeship contact in your state using the directory of state apprenticeship offices
