RepoRt To The AviAtion Community An Investment In Aviation Safety

VISTAELITE SM4 EVENTION PR SERVICE, SECURITY, SOLUTIONS SINCE 1924 RECOVERY NNING PLA RESPONSE Report to the Aviation Community An Investment in Aviation Safety

1.5 Million An Unparalleled Financial Investment in Aviation Safety “I am convinced that aviation in itself is not inherently dangerous but I do personally feel that the air, to an even greater extent than the sea, is terribly unforgiving of any carelessness, incapacity or neglect.” Now, in the 21st century, through our Vista Elite and SM4 Captain A.G. Lamplugh spoke these words as part of an aviation safety statistics presentation made to the Royal Aeronautical Society in 1931. The quote, reproduced countless times on posters and plaques, is famous but few realize Captain Lamplugh’s direct connection to the aviation insurance industry. He is the person who began the company that would evolve over the course International Helicopter Safety Team and the Air Charter Safety programs, we are expanding our support for improving safety for all operators and service providers. We continue to support the Flight Safety Foundation, the NBAA Safety Committee, the Foundation among others. These institutions, along with all of the major trade organizations that we are closely aligned with, are benefiting from our personal and financial assistance to make general aviation safer each and every day. Since 2010, Global Aerospace has invested more than 1,500,000 in safety training and resources on behalf of its clients and the entire aviation community. of nine decades into Global Aerospace. Our company is proud of its safety-focused heritage. Our history is replete with examples of our passion for and commitment to improving aviation safety. In the 1960s, when the business community first explored the potential for sophisticated corporate travel utilizing jet aircraft, we created our Safety and Engineering department. We worked closely with manufacturers and training providers to outline the operating practices that set the foundations for safety. These initial groups and committees created the tools and guidance that continuously improved commercial and business aviation’s safety performance for the next 50 years. What would Captain Lamplugh make of our 21st century aviation world? It is tempting to say that he would find that aviation has advanced way beyond what he could have envisioned in 1931, but that, sadly, our war on human error has not advanced nearly as far. Therefore, our work continues. This report provides a snapshot of what we are accomplishing with our newest aviation safety initiatives. Human factors, emergency response, in-flight medical assistance, adherence to standards and modern safety management are combined in our groundbreaking SM4 program. We hope that, as you read these pages, you will be inspired to join with us as we work to make every flight a safe flight. Jeffrey Bruno USA Chief Underwriting Officer Global Aerospace focuses tremendous resources on a safer aviation environment.

9,040 Aircraft Represented Pilots Reached 969 Attendees Business Aviation Co-Sponsoring Organizations: Aviation Professionals Reached by SM4 Safety Newsletter 13 Safety Seminars 291 Flight Departments Served 58 Expert Training Tools on SM4 Website 900 Safety Posters Distributed NNING PLA SM4 EVENTION PR CBAA GBAA KCBAA MBAA NCBAA NTBAA ORBAA WAA 3,514 RECOVERY 1.5 Million 8 4,429 RESPONSE Total Dollar Figure of Global Aerospace Safety Investment The Global Aerospace Safety Investment by the Numbers Since 2010 Success in aviation safety requires a multi-dimensional, 360-degree perspective. It demands a highly intentional approach to the four components of a successful safety program: Planning, Prevention, Response and Recovery. Integrating these elements into the way you work and live will reduce risks and eliminate accidents. sm4.global-aero.com NEVER SETTLE FOR A ONE-DIMENSIONAL APPROACH TO SAFETY. With its unrivaled commitment to safety Global Aerospace created the SM4 Program to help our customers: manage risks, enrich their training efforts, strengthen safety culture, and improve their safety systems. To learn more about SM4 safety seminars and the SM4 online safety resource library, or to receive the SM4 safety newsletter, visit sm4.global-aero.com. 2012 GlobAl AeroSPAce, Inc. GA056 Poster Final.indd 1 10/17/12 12:08 PM

VISTAELITE The program is designed for exceptional corporate aircraft operators who meet the highest operating and safety standards. About Vista Elite This innovative offering is available exclusively from Global Aerospace, providing supplemental safety-related services, training and consulting worth tens of thousands of dollars to customers who demonstrate the highest level of commitment to safety. Vista Elite members are able to select from a menu of industry-leading services delivered by one of the Global Aerospace Safety Partners: Baldwin Aviation Convergent Performance Fireside Partners ICF SH&E MedAire These services enhance and support customers’ existing safety programs and reflect the latest innovations in safety management, human factors, regulatory compliance, medical training, emergency response and many other issues. As a result, these operators are able to take their safety systems to the next level. Vista Elite customers are offered one of these packages every policy year at no cost. Global Aerospace works closely with the operator’s safety and risk management team to customize the service selection around their unique safety challenges and objectives. Totally unique in the aviation insurance industry, the Vista Elite program invests hundreds of thousands of dollars each year into helping Global Aerospace customers reach the highest levels of safety standards.

About SM4 PLANNING Systematic, forward-looking alignment of all possible safety assets & policies. RECOVERY A post-incident path to strengthen your safety culure and protect your brand. The Global Aerospace SM4 program is a fully sponsored collection of expertise and resources that aviation professionals can utilize to develop and improve their understanding of safety culture, safety management and best practices. SM4’s aviation safety resources can be accessed in three ways: SM4 Aviation Safety Resource Library :: An ever-growing collection of articles and tools from the leading experts in aviation safety, covering cutting edge topics including: Safety Training, Safety Systems (SMS), Safety Regulation, Human Factors, Fatigue Risk Management, Safety Culture & Promotion, Medical Support & Training, Emergency Response & Family Assistance. PREVENTION Creation and integration of appropriate safety programs and policies. Aviation Safety Seminars :: A series of safety seminars that are presented in cooperation with regional aviation groups across the United States and Canada. These seminars deliver the most relevant content from the most qualified experts in aviation safety and related issues. RESPONSE Aviation Safety Newsletter :: Offering some of the industry’s most insightful and thought provoking articles, the newsletter’s content comes from a wide range of experts and covers all aspects of aviation safety. Hazard identification and incident analysis to achieve predictive safety management. These resources are made available free of charge. All members of the aviation community—whether they are Global Aerospace customers or not—are invited to leverage these resources. The SM4 Safety Poster Series, 9/29/11 final.indd etyPosters GA025 Saf 1 which aims to support the safety promotion component of an organization’s SMS, has been distributed free of charge the last two years to hundreds of aviation companies throughout North America. 2:02 PM GA025 SafetyPosters final.indd 2 9/29/11 2:02 PM GA025 SafetyPosters final.indd 3 9/29/11 2:02 PM GA025 SafetyPosters final.indd 4 9/29/11 2:03 PM

Baldwin Aviation Safety & Compliance has the distinction of being the only IS-BAO registered SMS implementer (2007) and also of being awarded the first-ever IS-BAO Support Services Affiliate (SSA) certificate for its Safety Management Program in 2012. Baldwin’s SAVVY(c) software provides an easy way to collect, analyze and monitor safety data. For more information, visit www.baldwinaviation.com. Convergent Performance is a human factors training and consulting firm The Global Aerospace Safety Partners with expertise in performance optimization; physiology and psychology of human error; measurement and development of professionalism; fatigue risk management; procedures and checklist development; safety culture assessment and development; and other safety performance enhancements. For more information, visit www.convergentperformance.com. The unique quality and depth of Fireside Partners LLC is dedicated to brand name protection through emergency aviation safety resources found in response planning and on-site support. With a team of industry-leading experts, the Vista Elite and SM4 programs is coupled with real world experience and old-fashioned determination and grit, the result of the combined expertise they help aviation operators and support organizations protect their most of our Safety Partners. The training important assets—their people and their good name. For more information, and expertise possessed by these visit www.firesideteam.com. organizations is without parallel in aviation, resulting in a 360-degree view of aviation safety and risk ICF SH&E provides objective, independent, regulatory, technical, financial and management. Global Aerospace is commercial guidance to aviation clients, including airlines, charter operators, honored to work with these highly airports, civil aviation authorities, financial institutions and manufacturers the regarded aviation safety consultants. world over. They help operators manage assets, mitigate risk, and maximize return on investment. For more information, visit www.icfi.com/aviation. MedAire, Inc, an International SOS company, provides integrated medical, security and travel assistance services to the passengers and crews of business jets and private aircraft. MedAire serves more than 2,000 aviation clients worldwide with in-flight medical training, on-board medical equipment, on-theground medical and security assistance and a 24/7/365 telemedicine service by emergency room doctors. For more information, visit www.medaire.com.

corporate aircraft helicopters fixed based operators airports and heliports charter aircraft financial institutions Global Aerospace is the world’s leading provider of aerospace insurance with a worldwide portfolio of clients engaged in every aspect of the aviation and space industries. Headquartered in London, Global Aerospace has offices in Canada, Paris, Zurich, Cologne and throughout the United States. Across the world, the company employs more than 350 people. With experience dating back to the 1920s, the company’s underwriting is backed by a pool of high quality insurance companies representing some of the most respected names in the business. The company’s commitment to be the world’s leading aerospace insurer is actualized every day by its unrivaled commitment to its constituencies: Customers —by being responsive to their needs and providing excellent service through long-term partnerships based on mutual respect and confidence. Managed & fractional aircraft aviation products liability private / light aircraft Shareholders and Pool Members— through underwriting profitability and operational efficiency. Employees—by rewarding performance and encouraging personal development. workers’ compensation space and satellites airlines SERVICE, SECURITY, SOLUTIONS SINCE 1924

SM4 RESPONSE sm4.global-aero.com safety@global-aero.com EVENTION PR VISTAELITE RECOVERY NNING PLA

aviation companies throughout North America. the Global Aerospace Sm4 program is a fully sponsored collection of expertise and resources that aviation professionals can utilize to develop and improve their understanding of safety culture, safety management and best practices. Sm4's aviation safety resources can be accessed in three ways: