Mobile Learning Guide - SAP

4.1.1 Learning These are the features that are supported for SAP SuccessFactors Mobile Learning. All features are currently available on iOS and Android devices except where otherwise noted. Learning Module Feature Learning Assignments Description View Online, Instructor- Operating System Note Both We show a maximum of 75 as signments. led (with or without online content), Other, and Pro The Other course type is cur gram Assignments. rently limited to features that Identify Assignments and support Task Checklists. sort Assignments by Date or Priority. Identify Assignments that are mobile enabled. Learning Assignments Identify Assignments that iOS only We show a maximum of 75 as have been downloaded. signments. Filter on Mobile-Friendly In iOS only, Learning Assign Assignments. ments are now available in Filter on Assignments the To-Do screen where you that have been down can view and complete your loaded. assignments. In iOS only, the launch action is only available for Learning Assignments. Learning Assessments Complete learning assess Both Currently, only legacy assess ments on the SuccessFactors ments (non-mobile-friendly) Mobile app. Learning assess are supported. ments are supported in both the hybrid and UXR flows on online content. Reserved Seats Organizations can set aside Both If there's no cost associated a block of reserved seats for with a class, the Reserved which only designated users Seats enhancement doesn't or groups of users may regis require a purchase to make a ter for using the mobile appli seat selection. cation. Mobile Learning Guide Mobile Learning Overview PUBLIC 9

Feature Learning Library Description Operating System Note Search for online, instruc Both The Other course type is cur tor-led (with or without rently limited to features that online content), or other support Task Checklists. courses. Filter for Online, Instruc tor-led (with or without online content), Other, Programs, or Mobile Ena bled courses. Identify courses that are mobile enabled. Identify courses that have been downloaded. Add or remove self-as signed courses. Classes Register for classes Both the withdraw action isn't cur View registration details rently supported. Withdraw from registra Registration for classes with tions A user-defined workflow for an associated cost must be Withdraw completed on a web browser. Withdraw & trigger We don't support the ability to predefined workflow purchase items on the mobile app. Check-In to Classes Display a QR code to Both check-in to classes. Online Content Launch and complete on Both line mobile enabled con tent courses. Support Pass and Fail settings. Bookmark progress. AICC Document wrapper support. 10 PUBLIC Mobile Learning Guide Mobile Learning Overview

Feature Description Operating System Offline Content Download mobile-enabled on iOS only Note Limited content settings line content courses and com are available for offline plete content while offline and content. This includes, sync progress when back on but isn't limited to, record line. learning events when content passed or failed, This feature is limited to items failure actions, and skip with a classification of Online content structure page on or Instructor-Led with Online launch. Content. The URL for offline con Administrators control the tent must always include content users may HTTPS to remain ATS download in compliant. Learning Administration Activities Settings Learning Items Item Details aren't availa ble offline. Online (Settings). You can't download con tent from within a Pro gram. To download con tent that is part of a Pro gram, you must access it from your Learning As signments or Library. If you download con tent that isn't already as signed to you, it will auto matically be assigned to you. If you complete an item or remove an item from Learning Assignments, any downloaded content associated with that item will also be removed from the device. Prerequisites Review prerequisites before Both registering or launching an other course. Full Screen Mode Launch and complete content Both in full screen mode. Enrollment Approvals Approve course enrollment re Both quests from employees. Mobile Learning Guide Mobile Learning Overview PUBLIC 11

Feature Description Operating System Note Learning History View information for com Both We show a maximum of 100 pleted courses and programs. Certificate of Completion View certificates of com courses and 100 programs. Both pletion created from both default and custom tem plates. Download certificates of completion created from both default and custom templates. (iOS only) Task Checklist Complete task checklists. Both The mobile app doesn't cur rently support the Observer role or the Add Observer func tion. Electronic Signatures Submit e-signatures after sub Both mitting observations and com pleting courses. E-signatures provide a secondary form of user identity verification. QuickGuide Quickly create polished, inter iOS only active guides. Mobile Instructor Allows instructors to manage available for iPad or Android. iOS only their courses. Survey Complete or decline user iPhone only. Not currently iPad only. Not currently availa ble for iPhone or Android. Both evaluation and follow-up surveys. Deep link directly to user evaluation or follow-up survey in the Mobile app. Enable online evaluation surveys for course items. Users can also decline optional surveys from their Learning Plan. Follow-up and Evaluation Surveys. Users can com plete a survey for one or more instructors of a course. 12 PUBLIC Mobile Learning Guide Mobile Learning Overview

Feature Programs Description Operating System Note Search and find programs Both in course library. Enroll in or withdraw from (self-assigned) program. View programs in the As signments list. View sections and items within an enrolled pro gram. Complete online, URL, HTML, and text items within an enrolled pro gram. Cross-Domain Proxy Content Launch and complete online Both mobile enabled content that is hosted in a third-party server (not iContent). Supported Content Types SCORM 1.2, SCORM 2004, (Online) SCORM 2004 4Ed., AICC, Both launching a document in Full AICC Wrapper, Browser, and Screen Mode within the AICC Document. Wrapper. iOS only Android doesn't support Supported Content Types Content must contain at least (Oflline) one of the following supported SCORM 2004, SCORM 2004 4Ed., and Browser aren't sup file types in order to be eligi ported for Offline. ble to download: Document, AICC, AICC Wrapper, SCORM 1.2. Mobile Learning Guide Mobile Learning Overview PUBLIC 13

Feature Supported Deep Links Description Home page Operating System Note Both Launch Follow-up and Evaluation Surveys My Assignments screen Simple Library Search Current Registration Learning History screen Follow-up and Evaluation Survey details Registration details Class details Item details Program details Recommendations list screen Supported Deep Links Recommendations list screen iOS only Push Notifications Not currently supported. N/A Learning Recommendations Administrator and peer iOS only Personalized Learning Recom Learning Recommenda mendations are only available tions can be viewed, as to employees at companies signed, and completed. that are part of the early Personalized Learning adopter program. Administra Recommendation users tor and peer recommenda can select or edit person tions don't have this program alized topics and view, as requirement. sign, and complete per sonalized Learning Rec ommendations generated by the machine learning algorithm. 14 PUBLIC Mobile Learning Guide Mobile Learning Overview

Feature Open Content Network Description Learning customers who Note Both Review the Q4 2018 Mobile use an Open Content Release Information Webinar Network (OCN) provider (RIW) for additional informa for external Learning con tion on how to work with other tent can search, find, OCN providers. and assign the external content. View the exter Note nal content in the assign For LinkedIn Learning ment list and launch and SSO on iOS: complete the course. Operating System Verified OCN providers: ing SSO between SF and HarvardMM (with LinkedIn (not relying on SSO) a cookie), then SSO from OpenSesame (with the mobile app is sup SSO) ported. LinkedIn Learning 2. If a customer is rely (with SSO) 1. If a customer is us ing on the user to au EdX (with SSO) thenticate with LinkedIn OpenHCI (which is cookie-based), then SSO with the mobile app won't work and the user will be prompted to log in every time. If you aren't using a verified OCN provider, remember that not all OCN provider content has been built to render on a mobile device, so content rendering issues should be brought to the OCN provider. Mobile Learning Guide Mobile Learning Overview PUBLIC 15

Feature Description Operating System Mobile Native Content Struc ture The iOS SAP SuccessFactors iOS only Mobile app Learning Content Note Note Structure page has been rede Mobile Native Content signed to provide Mobile app Structure for the SAP users with a mobile-specific SuccessFactors Mobile user experience. iOS app will reach End This optional feature can be enabled using this path: Learning Administration of Maintenance on June 2, 2023 and will be De leted on November 15, 2023 in order to prepare for the universal push of System Admin Configuration System Configuration Mobile the new Course Home experience to all custom ers For more information, Mobile Native Content please see Learning Mo Structure bile Native Content Struc (enableMobileNativeContentSt ture Support Ending With ructure) 2H 2023 Release - Innova tion Alert . In the following scenarios users continue to see the old content structure page: Blended items, External items, Content created using SCORM 2004 2nd & 4th Edition, Com merce Courses, Courses with eSig, External users, and users without library access. 16 PUBLIC Mobile Learning Guide Mobile Learning Overview

Feature Description Operating System Item Details In the Overview tab, users can iOS only Note view the item’s cover page. In the Description tab, users can view the item’s plaintext or HTML description. In the Details tab, users can view: Item’s thumbnail image Due date Fields relevant to the item: Credits Contact Hours CPE Hours Assigned by Assignment Type ID Actions (When relevant and with permissions): Mobile Learning Guide Mobile Learning Overview Assign to Me Remove Download Mark as Activity Scheduled Offerings Registration Details PUBLIC 17

Feature Description Operating System Item Details For Learning Items, users can Android only Note view: Due date Fields relevant to the item: Credits Contact Hours CPE Hours Assigned by Assignment Type ID Actions (When relevant and with permissions): 4.2 Assign to Me Remove Mark as Activity Scheduled Offerings Registration Details Enable Online Courses Your employees can launch online courses or download courses to their devices and complete them while they are offline. Downloading Courses for Offline Playing Employees often want to take their learning content with them, beyond the limits of their corporate network. The Learning feature of SAP SuccessFactors Mobile offers offline playing for your employees. It allows them to download courses to their devices when they are online and connected to the Learning Management System (LMS). They can then disconnect from the network and launch the local copy of the courses that they have downloaded. 18 PUBLIC Mobile Learning Guide Mobile Learning Overview

Completion Status If employees complete sections of their courses while they are offline, the system credits their offline work. With offline mode, their completion status is stored offline temporarily. When they reconnect to the network, their device syncs with the LMS so that SAP SuccessFactors Mobile Learning can upload their progress. AICC Document Wrapper The Aviation Industry CBT (Computer-Based Training) Committee (AICC) document wrapper can be used to wrap online and offline documents or content, allowing administrators to record both the completion of the content and the time spent in the content. Refer to the SAP SuccessFactors Learning Delivering Structured Content document for additional information about the AICC document wrapper implementation. 4.3 Extend Learning You can enable employees to expand learning beyond traditional methods. Publish Employee Knowledge with QuickGuides QuickGuides enable employees to quickly create polished interactive guides by adding steps, uploading photos, and annotating instructions. The QuickGuide helps employees gain insider knowledge from subject matter expert and peers with direct knowledge of the task. Readers can bookmark useful QuickGuides to return to the guides later. They can also rate QuickGuides to reward the most useful. QuickGuides are only available in SAP SuccessFactors Mobile for iPhone. (For employees in regulated industries, QuickGuides are available as part of Learning by SAP SuccessFactors for iPhone.) Manage Instructor Tasks with Mobile Instructor Let your instructors manage their learning courses wherever they go. With SAP SuccessFactors Mobile, your instructors can view their scheduled courses, record student attendance, contact students through email, initiate evaluation prior to completion, record course completion, and launch virtual sessions. The instructor has the option to record attendance via QR codes or manually. Instructor features are only available in SAP SuccessFactors Mobile for iPad. (For employees in regulated industries, Instructor features are available as part of Learning by SAP SuccessFactors for iPhone.) Mobile Learning Guide Mobile Learning Overview PUBLIC 19

Share Learning Devices among Employees SAP SuccessFactors Mobile allows your employees to share devices. Employees are required to enter a PIN code to access their user account. Account information and learning content for each user is stored separately in the device. 20 PUBLIC Mobile Learning Guide Mobile Learning Overview

5 Enabling Successful Mobile Content 5.1 Content Design and Planning Creating mobile content can be a challenge. We recommend you spend time in advance, planning your content strategy, so you get your desired learning outcome. Functionality The strategy to simply migrate desktop training content into mobile learning does not always result in the optimal experience to the user. In the best-case scenario, learning content must be created specifically for mobile devices otherwise it will not render or work properly. When designing your content, always identify the specific user context and use cases for mobile learning. Efficiency Users typically use mobile devices with an expectation of immediate feedback. Designing mobile learning content with quick and seamless access to information in mind is critical. Break content into small chunks to facilitate processing and reduce download times. Screen Size Mobile phones and tablets differ in screen size. Your users will have a better experience if you take this fact into account in the design and layout of your learning content. Pay particular attention to what may not work at all on a small screen. For example, there is typically not enough screen space on mobile phones and smaller tablets to explain complicated concepts. Use simple designs with only the required content and functionality. Offline Even when not connected to the internet, Mobile Learning users can download learning content and work with it offline. All offline content should be self-contained. It should not rely on an active internet connection and should contain all required code, video, audio, and graphics. URLs and object references should be contained within the content package. Mobile Learning Guide Enabling Successful Mobile Content PUBLIC 21

Video vs Audio Because for most users and content authors, video is the most compelling content type for mobile learning, videos should probably be an important part of your learning content. It's important to manage video file size and dimensions to work well within the limitations of mobile devices, especially screen size and connection speed. Audio-only content can also be a useful and effective format for mobile learning. There are many situations where a visual element either adds little value or can be distracting, and increase download times without benefit. Media format support, built into the iOS and Android platforms, may differ. The following list includes the most common formats supported on mobile devices: Image: JPEG (.jpg), GIF (.gif), PNG (.png) Audio: MP3 (.mp3), MPEG-4 (.mp4, .m4a) Video: MPEG-4 (.mp4) In every new version of the operating system, Apple and Google may update the media format support built into their platform. Refer to the specifications for each operating system in the Related Information section below. AICC and SCORM Support Mobile Learning supports the main standards to deliver structured content in the LMS. The Aviation Industry CBT (Computer-Based Training) Committee (AICC) was an international association of technology-based training professionals. The AICC developed guidelines for the aviation industry in the development, delivery, and evaluation of CBT and related training technologies. AICC provided a standard for communication between training content and learning management systems. The Sharable Content Object Reference Model (SCORM) is a model that references a set of interrelated technical specifications and guidelines designed to meet the Department of Defense's high-level requirements for web-based learning content. In a nutshell, SCORM was developed by the Advanced Distributed Learning (ADL) initiative for the Department of Defense as a means of constructing and presenting "learning objects". In the table below, an "X" indicates the standard supported for the content delivery method identified by the column. For example, SCORM 2004 2nd Edition and 4th Edition are supported for online content, but not for offline content. Standard Online Content Offline Content AICC X X SCORM 1.2 (Objectives not supported) X X SCORM 2004 2nd Edition X - SCORM 2004 4th Edition X - Refer to the SAP SuccessFactors Learning Delivering Structured Content document for specific AICC and SCORM guidelines. This document is found on the SAP SuccessFactors Learning Help Portal page at the link in the Related Information section. 22 PUBLIC Mobile Learning Guide Enabling Successful Mobile Content

Related Information http://help.sap.com/hr learning http://www.apple.com/iphone/compare/ -formats.html 5.2

In this guide, Mobile Learning refers to the Learning feature of SAP SuccessFactors Mobile. Access and permissions for the Learning features in the SAP SuccessFactors Mobile app are based on the SAP SuccessFactors Learning access rights. For more information, refer to the Defining Roles for SAP SuccessFactors Learning guide. Mobile Learning Guide