SHOGUN FINANCIAL SERVICES GOOD CONDITION GUIDE
SHOGUNGOODCONDITIONGUIDETHE AIM OF THIS GUIDEAt the end of your agreement you may choose to return yourvehicle. You must keep the vehicle in good condition allowingfor fair wear and tear. This guide explains what fair wear andtear is and highlights what you need to be aware of before theend of contract inspection of your vehicle.FINANCIALSERVICESNEXTPAGE
SHOGUNFINANCIALSERVICESCONTENTSLASTPAGE FAIR WEAR AND TEAR WINDSCREEN AND WINDOWS END OF CONTRACT CHARGES DOOR MIRRORS RETURNING YOUR VEHICLE LAMPS AND LENSES SERVICING AND REPAIRS TYRE WEAR AND DAMAGE DOCUMENTS AND KEYS WHEELS AND WHEEL TRIMS FAIR WEAR AND TEAR ASSESSING VEHICLE INTERIOR GENERAL APPEARANCE EQUIPMENT AND CONTROLS CHIPS MECHANICAL CONDITION DENTS VEHICLE APPRAISAL TIPS SCRATCHESNEXTPAGE
SHOGUNFINANCIALSERVICESFAIR WEARAND TEARFair wear and tear occurs when normal use causesacceptable deterioration to the vehicle’s condition at theend of a contract or finance agreement, the age, mileageand use of the vehicle are taken into account.LASTPAGEFair wear and tear is not to be confused with damage,which occurs as a result of a specific event or series ofevents. These include impact, inappropriate stowingof items, harsh treatment, negligent acts or failure toservice the vehicle in accordance with the manufacturer’srecommendations and any applicable warranty.NEXTPAGE
SHOGUNFINANCIALSERVICESEND OFCONTRACTCHARGESLASTPAGEEnd of contract charges occur when the vehicle, itsequipment or accessories are not maintained, lookedafter, or used as originally agreed at the start of thecontract.You may prefer to arrange your own repairs prior to uscollecting your vehicle, which some customers find moreeconomical. Any repairs made to the vehicle before it isreturned must meet this good condition guide. You willbe responsible for the standard of the repairs.NEXTPAGE
SHOGUNFINANCIALSERVICESRETURNINGYOUR VEHICLEYour vehicle will be assessed for any damage overand above normal wear and tear by a qualifiedinspector on return.LASTPAGEWe will notify you of any areas of damage thatfall outside of the fair wear and tear standards andprovide you with a costed inspection report.Any excess mileage and damage charges need tobe paid within 30 days of notification.NEXTPAGE
SHOGUNFINANCIALSERVICESSERVICINGAND REPAIRSLASTPAGEYour vehicle must be fully serviced in line with themanufacturer and/or warranty requirements, as outlinedin your terms and conditions. Any mismatching of coloursand parts, and any substandard repair work will beconsidered ‘not acceptable’.NEXTPAGE
SHOGUNFINANCIALSERVICESDOCUMENTAND KEYSLASTPAGEYou will need to return the completed servicing record andany items or documents that came with your vehicle, suchas the vehicle registration certificate and spare keys. If youno longer have any of these, the value of the vehicle maybe reduced and you may be liable for the cost of replacingthem.NEXTPAGE
SHOGUNFAIR WEARAND TEARLASTPAGEFor more information on whatwe take into account whenassessing the condition of yourvehicle please click on theappropriate heading.WINDSCREENAND WINDOWSINTERIOREQUIPMENTAND CONTROLSGENERALAPPEARANCEFINANCIALSERVICESDOOR ND LENSESSCRATCHESWHEELS ANDWHEEL TRIMSTYRE WEARAND DAMAGE
SHOGUNFINANCIALSERVICESGENERALAPPEARANCEThere should be no rust, corrosion or discolourationon any painted area, including painted bumpers,body moulding and mirrors.LASTPAGEObvious evidence of poor repair, such as flakingpaint, preparation marks, paint contamination,rippled finish and poorly matched paint, is notacceptable.NEXTPAGEAny repairs made to the vehicle before it is returnedmust meet our good condition guidelines. You willbe responsible for the standard of the repairs.ACCEPTABLEBACK TO WEAR AND TEAR
SHOGUNFINANCIALSERVICESCHIPSSmall areas of chipping including door edge chippingprovided that the base coat has not been penetratedare acceptable.LASTPAGEAreas of chipping which require the entire panel,bumper or trim to be repaired or repainted are notacceptable.NEXTPAGEACCEPTABLEBACK TO WEAR AND TEAR
SHOGUNFINANCIALSERVICESDENTSDents up to 10mm in diameter are acceptableprovided the paint surface is not broken.Dents on the roof or grooved metal line on any ofthe panels are not acceptable.LASTPAGENEXTPAGEACCEPTABLEBACK TO WEAR AND TEAR
SHOGUNFINANCIALSERVICESSCRATCHESScratches and abrasions up to 25mm, provided theprimer or bare metal is not showing, are acceptable.Scratches down to the primer or to bright-work/moulding are not acceptable.LASTPAGENEXTPAGEPanels that require re-spraying will incur end ofcontract charges.ACCEPTABLEBACK TO WEAR AND TEAR
SHOGUNLASTPAGEWINDSCREENAND WINDOWSDOORMIRRORSLight scratching provided it does not interferewith the driver’s line of sight is acceptable.Minor scuff marks or scratches up to25mm to door mirrors are acceptable.All heating elements should work properly.If adjustable and/or heated door mirrors,they must work correctly.Chips and any critical damage - cracks orholes should be repaired immediately.Missing, cracked or damaged door mirrorsare not acceptable and should be replaced.BACK TO WEAR AND TEARFINANCIALSERVICESNEXTPAGE
SHOGUNLASTPAGELAMPSAND LENSESTYRE WEARAND DAMAGEAll lamps and lenses must work. Minor scuffmarks or scratches up to 25mm are acceptable.The spare wheel (including ‘spacesaver’), jack and other toolsmust be intact, stowed properly and in good working order.The emergency tyre inflation kit, if supplied when new, shouldbe in full working order, serviceable and ready for use.Holes or cracks in the glass or plastic covers oflamp units are not acceptable and these shouldbe replaced.All tyres including the spare must be within legal limits. Theminimum legal tread depth for a car tyre is 1.6mm, this depthmust be maintained across the central ¾ of the breadth ofthe tread in a continuous band across the full circumferenceof the tyre.Damage to sidewalls or tread and uneven wear due to underor over-inflation is not acceptable.BACK TO WEAR AND TEARFINANCIALSERVICESNEXTPAGE
SHOGUNFINANCIALSERVICESWHEELS ANDTRIMSMinor scuffs and scratches up to 25mm areacceptable providing the moulding or trim is notbroken, cracked or deformed.LASTPAGEScuffs totalling up to 50mm on the circumference ofthe wheel trim and on alloy wheels are acceptable.NEXTPAGEDents and holes on wheel rims and wheel trims and/or any damage to the wheel spokes and the hub ofthe alloy wheels are not acceptable.ACCEPTABLEBACK TO WEAR AND TEAR
rior fittings must be present, intact and free ofdamage. Normal wear and tear to carpets and trimsis acceptable however burns, cuts, scratches or dentsto trim, seat covers, headlining and floor coveringsare not acceptable.NEXTPAGEThere should be no stains or permanentdiscolouration to interior upholstery, any damageincluding holes after audio removal should berepaired.ACCEPTABLEBACK TO WEAR AND TEAR
SHOGUNLASTPAGEEQUIPMENTAND CONTROLSMECHANICALCONDITIONThe spare wheel, jack and other equipment originallysupplied must be intact and in good working order.The vehicle should be returned in a safe, legal andreliable mechanical condition, capable of passing anMOT test.Missing items (including original audio equipmentunless it has been replaced with equivalent), bent orbroken parts, ill-fitting items through substandardwork, accident damage or misuse are not acceptable.Brake damage from worn out pads, engine damage dueto ignoring warning lights or seizure through low fluidsis not acceptable.There should not be excessive damage to the underside.BACK TO WEAR AND TEARFINANCIALSERVICESNEXTPAGE
SHOGUNFINANCIALSERVICESVEHICLEAPPRAISAL TIPSLASTPAGEWe recommend carrying out an appraisal of thevehicle 10-12 weeks before the vehicle is due forreturn. This will allow you to arrange to have anyunacceptable wear and tear rectified. Wash and dry the vehicle before self appraisalas water and dirt can mask damage. Make sure you assess the vehicle in good light.Assessments carried out in poor light maymean you miss something. Be objective and assess the vehicle as honestlyas you can.NEXTPAGE
SHOGUNTHINGS TO REMEMBERON THE DAY OF RETURNPERSONAL ITEMSAND DATAPlease ensure that the following items are placed inthe vehicle or there may be a charge.Please make sure that you have checked for andremoved personal effects from the vehicle such asphone kits, portable Sat Nav, trackers, parking permits,CD ’s etc. Any accessories supplied on deliveryLASTPAGEFINANCIALSERVICES Spare and master keys Wheel security key (if applicable) Vehicle operating manual Service book Vehicle registration excluding section 9 of the V5which should be completed and returned to theDVLA.It is also your responsibility to ensure that all personaldata is deleted. From built in Sat Nav systems, deletedestination details. From in-car phone systems,delete any telephone directory contact lists and callhistories. From onboard music systems delete all musicuploaded and remove any personal memory cards ordrives.NEXTPAGE
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SHOGUN SERVICES FAIR WEAR AND TEAR Fair wear and tear occurs when normal use causes acceptable deterioration to the vehicle’s condition at the end of a contract or finance agreement, the age, mileage and use of the vehicle are taken into accou
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