TRAINING REGULATIONS
TRAININGREGULATIONSCOMPUTER HARDWARESERVICING NC IIINFORMATION AND COMMUNICATIONTECHNOLOGY (ICT) SECTORTECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITYEast Service Road, South Superhighway, Taguig City, Metro Manila
TABLE OF CONTENTSICT SECTORCOMPUTER HARDWARE SERVICING NC IIPage No.Section 1. COMPUTER HARDWARE SERVICING NC IIQUALIFICATION1Section 2. COMPETENCY STANDARDS Basic CompetenciesCommon CompetenciesCore Competencies2 – 412 – 1516 - 3536 - 53Section 3. TRAINING STANDARDS3.13.23.33.43.53.63.7Curriculum DesignTraining DeliveryTrainee Entry RequirementsList of Tools, Equipment and MaterialsTraining FacilitiesTrainer's QualificationsInstitutional AssessmentSection 4. NATIONAL ASSESSMENT AND CERTIFICATIONARRANGEMENTSCOMPETENCY MAPGLOSSARY OF TERMSACKNOWLEDGEMENTS54 – 6354 - 59606161 - 62636363646566 - 67
TRAINING REGULATIONS FORCOMPUTER HARDWARE SERVICING NC IISection 1COMPUTER HARDWARE SERVICING NC II QUALIFICATIONSThe COMPUTER HARDWARE SERVICING NC II Qualification consists ofcompetencies that must possess to enable to diagnose and troubleshoot problems inpersonal computer systems, software, replace parts and get the system back to normaloperation.This Qualification is packaged from the competency map of the Information andCommunication Technology (ICT) Industry as shown in Annex A.The units of competency comprising this qualification includes the following:CodeBASIC COMPETENCIES500311105Participate in workplace communication500311106500311107500311108Work in a team environmentPractice career professionalismPractice occupational health and safety proceduresCODEICT315202ICT311201ELC311201COMMON COMPETENCIESApply quality standardsPerform computer operationsPerform mensuration and calculationELC311202Prepare and interpret technical drawingELC724201Use hand toolsELC724202Terminate and connect electrical wiring and electronic circuitsCODEELC724318ELC724319ELC724320CORE COMPETENCIESELC724321Maintain computer systems and networksInstall computer systems and networksDiagnose and troubleshoot computer systemsConfigure computer systems and networksA person who has achieved this Qualification is competent to be: Computer Service TechnicianComputer RepairmanTR - COMPUTER HARDWARE SERVICING NC IIPromulgated March 20051
SECTION 2COMPETENCY STANDARDSThis section gives the details of the contents of the core units of competencyrequired for COMPUTER HARDWARE SERVICING NC II.BASIC COMPETENCIESUNIT OF COMPETENCY :PARTICIPATE IN WORKPLACE COMMUNICATIONUNIT CODE:500311105UNIT DESCRIPTOR: This unit covers the knowledge, skills and attitudes requiredto gather, interpret and convey information in response toworkplace requirements.PERFORMANCE CRITERIAELEMENT1. Obtain andconveyworkplaceinformationItalicized terms are elaborated in the Range of Variables1.11.21.31.41.51.62. Participate inworkplacemeetings anddiscussions1.72.12.22.32.42.53. Completerelevant workrelateddocuments2.63.13.23.33.43.5Specific and relevant information is accessed fromappropriate sourcesEffective questioning, active listening and speaking skills areused to gather and convey informationAppropriate medium is used to transfer information and ideasAppropriate non- verbal communication is usedAppropriate lines of communication with supervisors andcolleagues are identified and followedDefined workplace procedures for the location and storage ofinformation are usedPersonal interaction is carried out clearly and conciselyTeam meetings are attended on timeOwn opinions are clearly expressed and those of others arelistened to without interruptionMeeting inputs are consistent with the meeting purpose andestablished protocolsWorkplace interactions are conducted in a courteousmannerQuestions about simple routine workplace procedures andmaters concerning working conditions of employment areasked and responded toMeetings outcomes are interpreted and implementedRange of forms relating to conditions of employment arecompleted accurately and legiblyWorkplace data is recorded on standard workplace forms anddocumentsBasic mathematical processes are used for routinecalculationsErrors in recording information on forms/ documents areidentified and properly acted uponReporting requirements to supervisor are completedaccording to organizational guidelinesTR - COMPUTER HARDWARE SERVICING NC IIPromulgated March 20052
RANGE OF VARIABLESVARIABLE1. Appropriate sourcesRANGE1.1.Team members1.2.Suppliers1.3.Trade personnel1.4.Local government1.5.Industry rmation discussion2.5.Follow-up or verbal instructions2.6.Face to face communication3.1.Manual filing system3.2.Computer-based filing system4. Forms4.1.Personnel forms, telephone message forms,safety reports5. Workplace interactions5.1.Face to face5.2.Telephone5.3.Electronic and two way radio5.4.Written including electronic, memos, instructionand forms, non-verbal including gestures,signals, signs and diagrams6.1.Observing meeting6.2.Compliance with meeting decisions6.3.Obeying meeting instructions2. Medium3. Storage6. ProtocolsTR - COMPUTER HARDWARE SERVICING NC IIPromulgated March 20053
EVIDENCE GUIDE1. Critical Aspects ofCompetencyAssessment requires evidence that the candidate:1.1. Prepared written communication following standardformat of the organization1.2. Accessed information using communication equipment1.3. Made use of relevant terms as an aid to transferinformation effectively2. UnderpinningKnowledge andAttitudes3. Underpinning Skills1.4. Conveyed information effectively adopting the formalor informal communication2.1. Effective communication2.2. Different modes of communication2.3. Written communication2.4. Organizational policies2.5. Communication procedures and systems2.6. Technology relevant to the enterprise and theindividual’s work responsibilities3.1. Follow simple spoken language3.2. Perform routine workplace duties following simplewritten notices3.3. Participate in workplace meetings and discussions3.4. Complete work related documents3.5. Estimate, calculate and record routine workplacemeasures3.6. Basic mathematical processes of addition, subtraction,division and multiplication3.7. Ability to relate to people of social range in theworkplace3.8. Gather and provide information in response toworkplace Requirements4. ResourceImplications4.1. Fax machine4.2. Telephone4.3. Writing materials4.4. Internet5. Methods ofAssessment5.1. Direct Observation6. Context ofAssessment6.1. Competency may be assessed individually in theactual workplace or through accredited institution5.2. Oral interview and written testTR - COMPUTER HARDWARE SERVICING NC IIPromulgated March 20054
UNIT OF COMPETENCY:UNIT CODE:WORK IN TEAM ENVIRONMENT500311106UNIT DESCRIPTORThis unit covers the skills, knowledge and attitudes to identifyrole and responsibility as a member of a team.:ELEMENTPERFORMANCE CRITERIAItalicized terms are elaborated in the Range of Variables1. Describe team roleand scope1.1. The role and objective of the team is identified fromavailable sources of information1.2. Team parameters, reporting relationships andresponsibilities are identified from team discussionsand appropriate external sources2. Identify own role andresponsibility withinteam2.1. Individual role and responsibilities within the teamenvironment are identified2.2. Roles and responsibility of other team members areidentified and recognized2.3. Reporting relationships within team and external toteam are identified3. Work as a teammember3.1. Effective and appropriate forms of communicationsused and interactions undertaken with team memberswho contribute to known team activities and objectives3.2. Effective and appropriate contributions made tocomplement team activities and objectives, based onindividual skills and competencies and workplacecontext3.3. Observed protocols in reporting using standardoperating procedures3.4. Contribute to the development of team work plansbased on an understanding of team’s role andobjectives and individual competencies of themembers.TR - COMPUTER HARDWARE SERVICING NC IIPromulgated March 20055
RANGE OF VARIABLESVARIABLE1. Role and objectiveof teamRANGE1.1. Work activities in a team environment with enterpriseor specific sector1.2. Limited discretion, initiative and judgement maybedemonstrated on the job, either individually or in ateam environment2. Sources ofinformation2.1. Standard operating and/or other workplaceprocedures2.2. Job procedures2.3. Machine/equipment manufacturer’s specifications andinstructions2.4. Organizational or external personnel2.5. Client/supplier instructions2.6. Quality standards2.7. OHS and environmental standards3. Workplace context3.1. Work procedures and practices3.2. Conditions of work environments3.3. Legislation and industrial agreements3.4. Standard work practice including the storage, safehandling and disposal of chemicals3.5. Safety, environmental, housekeeping and qualityguidelinesTR - COMPUTER HARDWARE SERVICING NC IIPromulgated March 20056
EVIDENCE GUIDE1. Critical aspects ofcompetencyAssessment requires evidence that the candidate:1.1. Operated in a team to complete workplace activity1.2. Worked effectively with others1.3. Conveyed information in written or oral form1.4. Selected and used appropriate workplace language1.5. Followed designated work plan for the job1.6. Reported outcomes2. UnderpinningKnowledge andAttitude2.1. Communication process2.2. Team structure2.3. Team roles2.4. Group planning and decision making3. Underpinning Skills3.1. Communicate appropriately,culture of the workplaceconsistent4. ResourceImplicationsThe following resources MUST be provided:withthe4.1. Access to relevant workplace or appropriatelysimulated environment where assessment can takeplace4.2. Materials relevant to the proposed activity or tasks5. Methods ofAssessmentCompetency may be assessed through:5.1. Observation of the individual member in relation tothe work activities of the group5.2. Observation of simulation and or role play involvingthe participation of individual member to theattainment of organizational goal5.3. Case studies and scenarios as a basis for discussionof issues and strategies in teamwork6. Context forAssessment6.1. Competency may be assessed in workplace or in asimulated workplace setting6.2. Assessment shall be observed while task are beingundertaken whether individually or in groupTR - COMPUTER HARDWARE SERVICING NC IIPromulgated March 20057
UNIT OF COMPETENCY:PRACTICE CAREER PROFESSIONALISMUNIT CODE:500311107UNIT DESCRIPTOR: This unit covers the knowledge, skills and attitudes inpromoting career growth and advancement.ELEMENT1. Integrate personalobjectives withorganizational goalsPERFORMANCE CRITERIAItalicized terms are elaborated in theRange of Variables1.1 Personal growth and work plans are pursuedtowards improving the qualifications set for theprofession1.2 Intra- and interpersonal relationships is aremaintained in the course of managing oneself basedon performance evaluation1.3 Commitment to the organization and its goal isdemonstrated in the performance of duties1.Set and meet workpriorities2.1 Competing demands are prioritized to achievepersonal, team and organizational goals andobjectives.2.2 Resources are utilized efficiently and effectively tomanage work priorities and commitments2.3 Practices along economic use and maintenance ofequipment and facilities are followed as perestablished procedures2.Maintain professionalgrowth anddevelopment3.1 Trainings and career opportunities are identifiedand availed of based on job requirements3.2 Recognitions are sought/received anddemonstrated as proof of career advancement3.3 Licenses and/or certifications relevant to job andcareer are obtained and renewedTR - COMPUTER HARDWARE SERVICING NC IIPromulgated March 20058
RANGE OF VARIABLESVARIABLE1. EvaluationRANGE1.1 Performance Appraisal1.2 Psychological Profile1.3 Aptitude Tests2. Resources2.1 Human2.2 Financial2.3 Technology2.3.1 Hardware2.3.2 Software3. Trainings and careeropportunities3.1 Participation in training programs3.1.1 Technical3.1.2 Supervisory3.1.3 Managerial3.1.4 Continuing Education3.2 Serving as Resource Persons in conferences andworkshops4. sCertificate of AppreciationsCommendationsAwards4.6 Tangible and Intangible Rewards5. Licenses and/orcertifications5.1 National Certificates5.2 Certificate of Competency5.3 Support Level Licenses5.4 Professional LicensesTR - COMPUTER HARDWARE SERVICING NC IIPromulgated March 20059
EVIDENCE GUIDE1. Critical Aspects ofCompetencyAssessment requires evidence that the candidate:1.1 Attained job targets within key result areas (KRAs)1.2 Maintained intra - and interpersonal relationship in thecourse of managing oneself based on performanceevaluation1.3 Completed trainings and career opportunities which arebased on the requirements of the industries1.4 Acquired and maintained licenses and/or certificationsaccording to the requirement of the qualification2. UnderpinningKnowledge2.1 Work values and ethics (Code of Conduct, Code ofEthics, etc.)2.2 Company policies2.3 Company operations, procedures and standards2.4 Fundamental rights at work including gendersensitivity2.5 Personal hygiene practices3.1 Appropriate practice of personal hygiene3.2 Intra and Interpersonal skills3.3 Communication skillsThe following resources MUST be provided:4.1 Workplace or assessment location4.2 Case studies/scenariosCompetency may be assessed through:5.1 Portfolio Assessment5.2 Interview5.3 Simulation/Role-plays5.4 Observation5.5 Third Party Reports5.6 Exams and Tests6.1 Competency may be assessed in the work place or ina simulated work place setting3. Underpinning Skills4. ResourceImplications5. Methods ofAssessment6. Context ofAssessment10TR - COMPUTER HARDWARE SERVICING NC IIPromulgated March 2005
UNIT OF COMPETENCY :PRACTICE OCCUPATIONAL HEALTH ANDSAFETY PROCEDURESUNIT CODE:500311108UNIT DESCRIPTOR:This unit covers the outcomes required to comply withregulatory and organizational requirements foroccupational health and safety.PERFORMANCE CRITERIAELEMENT1. Identify hazards andrisks2. Evaluate hazards andrisksItalicized terms are elaborated in the Range of Variables1.1 Safety regulations and workplace safety andhazard control practices and procedures areclarified and explained based on organizationprocedures1.2 Hazards/risks in the workplace and theircorresponding indicators are identified to minimizeor eliminate risk to co-workers, workplace andenvironment in accordance with organizationprocedures1.3 Contingency measures during workplaceaccidents, fire and other emergencies arerecognized and established in accordance withorganization procedures2.1 Terms of maximum tolerable limits which whenexceeded will result in harm or damage areidentified based on threshold limit values (TLV)2.2 Effects of the hazards are determined2.3 OHS issues and/or concerns and identified safetyhazards are reported to designated personnel inaccordance with workplace requirements andrelevant workplace OHS legislation11TR - COMPUTER HARDWARE SERVICING NC IIPromulgated March 2005
PERFORMANCE CRITERIAELEMENT3. Control hazards andrisks4. Maintain OHSawarenessItalicized terms are elaborated in the Range of Variables3.1 Occupational Health and Safety (OHS) procedures forcontrolling hazards/risks in workplace are consistentlyfollowed3.2 Procedures for dealing with workplace accidents, fireand emergencies are followed in accordance withorganization OHS policies3.3 Personal protective equipment (PPE) is correctlyused in accordance with organization OHS proceduresand practices3.4 Appropriate assistance is provided in the event of aworkplace emergency in accordance with establishedorganization protocol4.1 Emergency-related drills and trainings areparticipated in as per established organizationguidelines and procedures4.2 OHS personal records are completed and updated inaccordance with workplace requirements12TR - COMPUTER HARDWARE SERVICING NC IIPromulgated March 2005
RANGE OF VARIABLESVARIABLERANGE1. Safety regulationsMay include but are not limited to:1.1 Clean Air Act1.2 Building code1.3 National Electrical and Fire Safety Codes1.4 Waste management statutes and rules1.5 Philippine Occupational Safety and Health Standards1.6 DOLE regulations on safety legal requirements1.7 ECC regulations2. Hazards/RisksMay include but are not limited to:2.1 Physical hazards – impact, illumination, pressure,noise, vibration, temperature, radiation2.2 Biological hazards- bacteria, viruses, plants,parasites, mites, molds, fungi, insects2.3 Chemical hazards – dusts, fibers, mists, fumes,smoke, gasses, vapors2.4 Ergonomics2.4.1 Psychological factors – over exertion/excessive force, awkward/static positions,fatigue, direct pressure, varying metaboliccycles2.4.2 Physiological factors – monotony, personalrelationship, work out cycle3. ContingencymeasuresMay include but are not limited to:3.1 Evacuation3.2 Isolation3.3 Decontamination3.4 Calling emergency personnel4. PPEMay include but are not limited to:4.1 Mask4.2 Gloves4.3 Goggles4.4 Hair Net/cap/bonnet4.5 Face mask/shield4.6 Ear muffs4.7 Apron/Gown/coverall/jump suit4.8 Anti-static suits13TR - COMPUTER HARDWARE SERVICING NC IIPromulgated March 2005
VARIABLERANGE5. Emergency-relateddrills and training5.15.25.35.45.55.65.7Fire drillEarthquake drillBasic life support/CPRFirst aidSpillage controlDecontamination of chemical and toxicDisaster preparedness/management6. OHS personalrecords6.16.26.36.4Medical/Health recordsIncident reportsAccident reportsOHS-related training completed14TR - COMPUTER HARDWARE SERVICING NC IIPromulgated March 2005
EVIDENCE GUIDE1. Critical Aspects ofCompetencyAssessment requires evidence that the candidate:1.1 Explained clearly established workplace safety andhazard control practices and procedures1.2 Identified hazards/risks in the workplace and itscorresponding indicators in accordance with companyprocedures1.3 Recognized contingency measures during workplaceaccidents, fire and other emergencies1.4 Identified terms of maximum tolerable limits based onthreshold limit value- TLV.1.5 Followed Occupational Health and Safety (OHS)procedures for controlling hazards/risks in workplace1.6 Used Personal Protective Equipment (PPE) inaccordance with company OHS procedures andpractices1.7 Completed and updated OHS personal records inaccordance with workplace ingKnowledge andAttitude3. UnderpinningSkills3. ResourceImplications4. Methods ofAssessment5. Context forAssessmentOHS procedures and practices and regulationsPPE types and usesPersonal hygiene practicesHazards/risks identification and controlThreshold Limit Value -TLVOHS indicatorsOrganization safety and health protocolSafety consciousnessHealth consciousness3.1 Practice of personal hygiene3.2 Hazards/risks identification and control skills3.3 Interpersonal skills3.4 Communication skillsThe following resources must be provided:4.1 Workplace or assessment location4.2 OHS personal records4.3 PPE4.4 Health recordsCompetency may be assessed through:5.1 Portfolio Assessment5.2 Interview5.3 Case Study/Situation6.1 Competency may be assessed in the work place or in asimulated work place setting15TR - COMPUTER HARDWARE SERVICING NC IIPromulgated March 2005
COMMON COMPETENCIESUNIT TITLE:APPLY QUALITY STANDARDSUNIT CODE:506315202UNIT DESCRIPTOR:This unit covers the knowledge, skills, attitudes and valuesneeded to apply quality standards in the workplace. The unitalso includes the application of relevant safety procedures quirements.ELEMENTSPERFORMANCE CRITERIAItalicized terms are elaborated in the Range of Variables1. Assess quality ofreceived materials1.1. Work instruction is obtained and work is carried out inaccordance with standard operating procedures.1.2. Received materials are checked against workplacestandards and specifications.1.3. Faulty materials related to work are identified andisolated.1.4. Faults and any identified causes are recorded and/orreported to the supervisor concerned in accordancewith workplace procedures.1.5. Faulty materials are replaced in accordance withworkplace procedures.2. Assess own work2.1. Documentation relative to quality within the companyis identified and used.2.2. Completed work is checked against workplacestandards relevant to the task undertaken.2.3. Errors are identified and isolated.2.4. Information on the quality and other indicators ofproduction performance are recorded in accordancewith workplace procedures.2.5. In cases of deviations from specific quality standards,causes are documented and reported in accordancewith the workplace’ s standards operating procedures.3. Engage in qualityimprovement3.1. Process improvement procedures are participated inrelative to workplace assignment.3.2. Work is carried out in accordance with processimprovement procedures.3.3. Performance of operation or quality of product ofservice to ensure customer satisfaction is monitored.16TR - COMPUTER HARDWARE SERVICING NC IIPromulgated March 2005
RANGE OF VARIABLESVARIABLERANGE1 Materials1.1Materials may include but not limited to:1.1.1. Manuals1.1.2. Job orders1.1.3. Instructional videos2 Faults2.1Faults may include but not limited to:2.1.1. Materials not to specification2.1.2. Materials contain incorrect/outdatedinformation2.1.3. Hardware defects2.1.4. Materials that do not conform with anyregulatory agencies3 Documentation3.13.23.33.4Organization work proceduresManufacturer’s instruction manualCustomer requirementsForms4 Errors4.1Errors may be related but not limited to thefollowing:4.1.1. Deviation from the requirements of the Client4.1.2. Deviation from the requirement of theorganization5 Quality standards5.1Quality standards may be related but not limited tothe following:5.1.1. Materials5.1.2. Hardware5.1.3. Final product5.1.4. Production processes5.1.5. Customer service6 Organization receiving the product or service17TR - COMPUTER HARDWARE SERVICING NC IIPromulgated March 2005
EVIDENCE GUIDE1 Critical aspect ofcompetencyAssessment must show that the candidate:1.11.22 Underpinningknowledge4 Method ofassessmentPerformed task according to specifications1.3Reported defects detected in accordance withstandard operating procedures1.4Carried out work in accordance with the processimprovement procedures2.1Relevant production processes, materials andproducts2.2Characteristics of materials, software and hardwareused in production processes2.3Quality checking procedures2.4Workplace procedures2.53 Underpinning skillsCarried out work in accordance with the company’sstandard operating proceduresSafety and environmental aspects of productionprocesses2.6Fault identification and reporting2.7Quality improvement processes3.1Reading skills required to interpret work instruction3.2Communication skills needed to interpret and applydefined work procedures3.3Carry out work in accordance with OHS policies andprocedures3.4Critical thinking3.5Solution providing and decision-makingThe assessor must select two of the followingobjectively evaluate the candidate:4.1Observation and oral questioning4.2Third party report4.3Portfolio4.4Practical demonstrationto5 Resource implicationMaterials, software and hardware to be used in a real orsimulated situation6 Context ofAssessmentAssessment may be conducted in the workplace or in asimulated environment18TR - COMPUTER HARDWARE SERVICING NC IIPromulgated March 2005
UNIT TITLE:PERFORM COMPUTER OPERATIONSUNIT CODE:506311203UNIT DESCRIPTOR:This unit covers the knowledge, skills, attitudes and valuesneeded to perform computer operations which includeinputting, accessing, producing and transferring data using theappropriate hardware and software.ELEMENTS1. Plan and prepare fortask to be takenundertakenPERFORMANCE CRITERIAItalicized terms are elaborated in the Range of Variables1.1. Requirements of task are determined inaccordance with the required output.1.2. Appropriate hardware and software are selectedaccording to task assigned and required outcome.1.3. Task is planned to ensure that OH & S guidelinesand procedures are followed.1.4. Client -specific guidelines and procedures arefollowed.1.5. Required data security guidelines are applied inaccordance with existing procedures.2. Input data intocomputer2.1. Data are entered into the computer usingappropriate program/application in accordancewith company procedures.2.2. Accuracy of information is checked andinformation is saved in accordance with standardoperating procedures.2.3. Inputted data is stored in storage mediaaccording to requirements.2.4. Work is performed within ergonomic guidelines.3. Access informationusing computer3.1. Correct program/application is selected based onjob requirements.3.2. Program/application containing the informationrequired is accessed according to companyprocedures.3.3. Desktop icons are correctly selected, opened andclosed for navigation purposes.3.4. Keyboard techniques are carried out in line withOH & S requirements for safe use of keyboards.19TR - COMPUTER HARDWARE SERVICING NC IIPromulgated March 2005
4. Produce output/ datausing computer system4.1. Entered data are processed using appropriatesoftware commands.4.2. Data are printed out as required using computerhardware /peripheral devices in accordance withstandard operating procedures.4.3. Files and data are transferred between compatiblesystems using computer software,hardware/peripheral devices in accordance withstandard operating procedures.5. Use basic functions ofa www-browser tolocate information5.1. Information requirements for internet search areestablished.5.2. Browser is launched.5.3. Search engine is loaded.5.4. Appropriate search criteria/or URL of site isentered.5.5. Relevant links are followed to locate requiredinformation.5.6. Useful pages are bookmarked or printed asrequired.6. Maintain computerequipment andsystems6.1. Procedures for ensuring security of data, includingregular back-ups and virus checks areimplemented in accordance with standardoperating procedures.6.2. Basic file maintenance procedures areimplemented in line with the standards operatingprocedures.20TR - COMPUTER HARDWARE SERVICING NC IIPromulgated March 2005
RANGE OF VARIABLESVARIABLE1 Hardware andperipheral devicesRANGE1.1 Personal computers1.2 Networked systems1.3 Communication equipment1.4 Printers1.5 Scanners1.6 Keyboard1.7 Mouse1.8 Voice/Data logger2 SoftwareSoftware includes the following but not limited to:2.1 Word processing packages2.2 Database packages2.3 Internet2.4 Spreadsheets2.5 Client Specific Software3 OH & S guidelines3.1 OHS guidelines3.2 Enterprise procedures4 Storage mediaStorage media include the following but not limited to:4.1 Diskettes4.2 CDs4.3 Zip disks4.4 hard disk drives, local and remote4.5 Optical drives5 Ergonomic guidelines5.1 Types of equipment used5.2 Appropriate furniture5.3 Seating posture5.4 Lifting posture5.5 Visual display unit screen brightness21TR - COMPUTER HARDWARE SERVICING NC IIPromulgated March 2005
6 Desktop icons6.1 Icons include the following but not limited to:6.2 Directories/folders6.3 Files6.4 Network devices6.5 Recycle bin6.6 Program icons7 Maintenance7.1 Creating and managing more space in the hard diskand other peripherals7.2 Reviewing programs7.3 Deleting unwanted files7.4 Backing up files7.5 Checking hard drive for errors7.6 Using up to date anti-virus programs7.7 Cleaning dust from internal and external surfaces22TR - COMPUTER HARDWARE SERVICING NC IIPromulgated March 2005
EVIDENCE GUIDE1 Critical aspects ofcompetencyAssessment must show that the candidate:1.1 Selected and used hardware components correctly andaccording to the task requirement1.2 used basic software applications to create new files anddocuments1.3 Produced accurate and complete data in accordancewith the requirements1.4 Used appropriate devices and procedures to transferfiles/data accurately1.5 Used basic functions of a www-browser to locateinformation.2 Underpinningknowledge2.1 Basic ergonomics of keyboard and computer user2.2 Main types of computers and basic features of differentoperating systems2.3 Main parts of a computer2.4 Storage devices and basic categories of memory2.5 Relevant types of software2.6 General security, privacy legislation and copyright2.7 Viruses2.8 OH & S principles and responsibilities2.9 Calculating computer capacity2.10Productivity Application2.11Business Application2.12System Software3 Underpinningskills3.1 Reading and comprehension skills required to interpretwork instruction and to interpret basic user manuals.3.2 Communication skills to identify lines of communication,request advice, follow instructions and receivefeedback.3.3 Technology skills to use equipment safely includingkeyboard skills.4 Method ofassessment5 Resourceimplication6 Context ofAssessmentThe assessor may select two of the following assessmentmethods to objectively assess the candidate:4.1 Direct Observation and Oral Questioning4.2 Practical demonstration5.1 Computer hardware with peripherals5.2 Appropriate softwareAssessment may be conducted in the workplace or in asimulated environment23TR - COMPUTER HARDWARE SERVICING NC IIPromulgated March 2005
UNIT TITLEUNIT CODEUNIT DESCRIPTOR:::PERFORM MENSURATION AND CALCULATIONELC311201This unit covers the knowledge, skills and attitudes and valuesneeded identify, care, handle and use measuring instrumentsELEMENTPERFORMANCE CRITERIAItalicized terms are elaborated in the Range of Variables1. Select measuring instruments1.1. Object or component to be measured isidentified1.2. Correct specifications are obtained fromrelevant source1.3. Measuring tools are selected in line with jobrequirements2. Carry out measurements andcalculation2.1. Appropriate measuring instrument isselected to achieve required outcome2.2. Accurate measurements are
COMPUTER HARDWARE SERVICING NC II Section 1 COMPUTER HARDWARE SERVICING NC II QUALIFICATIONS The COMPUTER HARDWARE SERVICING NC II Qualification consists of competencies that must possess to enable to diagnose and troubleshoot problems in personal computer systems, software, r
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