HEROES - National Association Of Letter Carriers AFL-CIO

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HEROESDELIVERINGA day in the lifeIn the face of the COVID-19pandemic, the Postal Service isproviding an essential service,and letter carriers are recognizedas heroes for delivering during thiscrisis. Millions of people are in isolation or quarantine in their homes anddisconnected from jobs, friends andfamily. They are depending on lettercarriers to be their link to the outsideworld by bringing needed supplies,documents and medications.But letter carriers are undertremendous stress at work and athome from putting themselves out inpublic, delivering mail and packagesto every house and business in thecountry. For many NALC members,much about the way that we work—from preparing to report to the officein the morning to returning from workat night—has changed dramatically.While there have been a numberof new memoranda of understanding and stand-up talks that changethe way letter carriers are required toperform their work (all of which canbe found at nalc.org/covid-19), eachoffice is unique. So, The Postal Recordasked letter carriers what the “newnormal” is for a day in the life of a letter carrier. Their answers help painta portrait of how much has changedand what makes letter carriers tick.10 The Postal Record June 2020as told by letter carriers living itWe started by asking abouthow their preparations for going to the office have changed.“I bring my own mask, gloves, sanitizerand wipes to clean the vehicle. And atall can of Lysol to spray down everything I touch for the day.”—LisamarieGarcia of Los Angeles Branch 24“I bring everything related to myworkday along pre-sanitized, whereapplicable, such as my water and lunchcontainers.”—Christopher Wetzel ofWoodstock, VA Branch 3376“I used to eat a fast breakfast, but nowI make sure to eat a hearty meal to holdme off as long as possible. I sanitize mypersonal vehicle before I head to work,pack my lunch in disposable bags andput my phone in a Ziploc bag. When Iget to work, the first thing I do is sanitize my whole truck top to bottom. Refillthe hand sanitizer.”—Aaron Thompsonof Tulsa, OK Branch 1358“I bring my own mask and use handsanitizer disinfectant to clean mytruck, and make sure I have gloveswith me to get gas. I carry only a smallbag with those essentials and mylicense and debit card.”—KathleenPaolillo Heltke of Connecticut MergedBranch 20“I have been methodical about leavingthe house by gathering all my things before I put on my shoes, so I don’t stepin the house again.”—Alfredo Dwan ofSeattle, WA Branch 79“The new steps in my morning routineinclude: wiping down my pocket itemssuch as my badge, my ink pen, my blackpermanent marker; washing with soapand water my locker key and rubberthumb. I spray disinfect (151 proofalcohol with just a little water) on myhat and mask. I am a shop steward. Istarted keeping all the NALC-releasedCOVID info in a three-ring binder. Inmid-March, there was something newevery day to find, print, read, understand and have on hand to answerquestions for my co-workers. It’s a lotof info to keep up with. I read the newinfo as I eat breakfast. The binder is ina tote bag with other things I have tobring from home.”—Nona Roop Hall ofRoanoke, VA Branch 524“The before-work routine has becomewake up, take temperature, coffee,make sure I have my mask and handsanitizer. Try to remember to wear ahead band so I am not brushing thehair out of my face and touching myface. Items that I make sure I haveevery day are my own hand sanitizer,gloves, mask and bleach spray.  The

station has supplies, but I will not takethe risk of one of those items not beingavailable for me.”—Becky Stockman ofBuffalo-Western New York Branch 3the time clock.”—Kristina K. Pickeringof Central California Coast Branch 52“My ability to get to work has beendrastically improved. Traffic is nonexistent.”—Aaron Thompson of Tulsa, OKBranch 1358“We have plenty of PPE in our office.each route got a jug full of sanitizerand a little container on our key chainsto take to the street with us. Boxes ofgloves and masks.”—Paul Romanies ofBux-Mont, PA Branch 920“I try to play more positive, upbeatmusic on my way to work to help keepmy spirits up.”—Marc J. Mancini ofPittsburgh, PA Branch 84Vehicle checks take a lot moreeffort, as sanitizing the workspace has become a priority.Once at the office, for many,even clocking in has changed.“My vehicle check process hasn’tchanged too much. Since Day One, I havealways been aware of how filthy our jobis. So being a regular on my own route,I have always had my own disinfectantwipes within my truck. The funny thing is,now I won’t get talked to for using my fullvehicle check time. I have made it knownI don’t wish the custodian staff to cleanmy case or my vehicle, which is why I doit myself. The less hands and people inmy personal workspace, the better.”—Kristina K. Pickering of CentralCalifornia Coast Branch 52“The Brentwood Post Office is locatedin the heart of the pandemic here onLong Island. It became so seriousin this area that a few weeks ago aCOVID-19 testing site was set up andhas been operating just a quarter-milefrom the office. The way we operatehas changed dramatically. The carrierswould all start, en masse, at 7:30 a.m.Now, there are four shifts, to preventlarge groups gathering at once. Thefirst shift starts at 7 a.m., with the laststarting at 9:15 a.m.”—James Padillaof Long Island Merged, NY Branch6000“I wait in my car until it’s very close totime to start. The entire office is nowseparated into four different waves toclock in. I use the corner of the timecard to punch the buttons on the clock.People I used to chat with every day,I now rarely see.”—Nona Roop Hall ofRoanoke, VA Branch 524“My time clock process has changed inthe fact that I am usually a couple clicksover my start time to avoid crowding at“I use a Dodge Ram van for my route.When I start my vehicle inspection,first I wipe down the door handles, a6-inch square where I purposely use toclose the door and the lift gate handle.Wipe down the Ram emblem (this is keylater). Open the lift gate and wipe downthe inside handles used for closing.Wipe down the inside of the back whereI lean in to grab parcels during the day.I grab the handle and pull down like I’mspinning the wheel in the “showcaseshowdown” on “The Price is Right.”Then I make sure to place my hand onthe emblem to finish the closure ofthe lift gate (instead of having to cleanacross the entire width of the lift gate).Then I move to the inside driver’s sideand wipe down the door, the blinker,the heat/air controls, the cup holder,seat adjusters, the seat belt, buckleand latch, steering wheel and gearshift. Then I get inside and wonder whatI forgot and if my hands were cleanenough when I started cleaning so thenI use some hand sanitizer.”—NonaRoop Hall of Roanoke, VA Branch 524“The very first thing I do in my vehicleis spray the entire cab with the bleachwater spray. I let that sit while I preform the outside inspection and thenstart the 2-ton to finish the inspection.My 2-ton smells like a swimming poolat all times.”—Becky Stockman ofBuffalo-Western New York Branch 3“Our managers clean our cases andvehicles twice a day. We do not have ajanitor and the postmaster wants to besure that everything is being sanitized.Marks on the floor remind us to socialdistance. We have an entire safetystation set up with disinfectant, handsanitizer, gloves, masks and all thestand-up info posted. All the employeesrespect each other’s space, so staggered times are not necessary. We support and encourage one another.”—Leslie Hardman Nielsen ofSpringville, UT Branch 2821There are other changes in howletter carriers interact withclerks, supervisors and othersat the office.“Sometimes the mail is there at thecase and sometimes it’s not. Changeson a daily basis.”—Calvin Rich ofPasadena, CA Branch 2200June 2020The Postal Record11

One carrier now bringsthese supplies to workon a daily basis.“The clerks in our office refuse towear masks as they sort the parcels,even though Michigan’s governor hasordered masks to be worn if socialdistancing cannot occur. Managementkeeps telling us we don’t have to follow Michigan’s guidelines because weare federal workers. Our local healthdepartment also instituted guidelinesto be followed before employees areallowed into a workplace, which wehave yet to do.”—Matthew Amlotte ofAlpena, MI Branch 259“Management has informed us thatcustodians are now sanitizing ourMDDs [Mobile Delivery Devices] beforewe use them. Custodians will leave asheet of paper signed and dated to inform us our MDDs have been sanitized.There are times where I’ve gone to grabmy MDD and had to ask the custodianto please sanitize mine next since shehadn’t gotten to mine yet. Usually theycomply and we don’t have to wait toolong. Other times I don’t see thembeing sanitized, nor do I see the sheetof paper stating MDDs were sanitized,which is hard to prove on a daily basis.I usually sanitize my MDD throughoutthe day with my personal sanitizingwipes.”—Calvin Rich of Pasadena, CABranch 2200“We must stagger times to retrievescanners to keep social distancing.”—Dan Wheeler of MassachusettsNortheast Merged Branch 25“The interaction with managementhas changed. We have to remind eachother to stand 6 feet apart. PS 3996are more of a challenge to estimatebecause of having to return to pick uppackages and the time to run them off.12 The Postal Record June 2020The environment has changed. It usedto be fun in the office, joking aroundwith your co-workers. Now everyonejust wants to get out of the office.”—Becky Stockman of Buffalo-WesternNew York Branch 3“Swing assignments are written down ona whiteboard and unless carriers needovertime on their own assignment, thereis no verbal interaction.”—Alfredo Dwanof Seattle, WA Branch 79“We are still filling out 3996s, butmanagement is approving by scannermessage, not coming to carrier cases perusual.”—Dan Wheeler of MassachusettsNortheast Merged Branch 25“Some clerks are very good at callingus over to sign for accountables andproviding us social distance, but othersjust stand there near you handing youcertifieds and keys. Old habits are hardto change, unfortunately.”—Calvin Richof Pasadena, CA Branch 2200“Our clerk rolls around the cart, case tocase. They tell us verbally what we needto get from the cart, then they backaway and we go out to the cart and graband sign for all the stuff they just toldus about.”—Willie Groshell of Portland,OR Branch 82“They don’t care about 3996s anymore. Nobody knows how long a daywill take when the mail shows upwhenever it shows up. We’ve lost, onsome days, a third of our workforce. Ihaven’t worked under 11 hours a dayin probably three weeks.”—Rob Coverof Utica, MI Branch 4374With businesses closingand changes of residence,forwarding and holds aremore complicated.“We put bars in the case for closedbusinesses. Most won’t put in changesof address and instead pick up mailhere and there. I started 10-day holdsand was going to send it all back MLNA.There’s no good regulation applyingto these times.”—Rob Cover of SouthMacomb, MI Branch 4374“There are more holds with no extracase shelf space, making our workspace cluttered and crowded. [Thereare] many closed businesses andholding [of] unclaimed mail fromfull mailboxes for residents who areaway.”—Mary Kinney of Columbia, MOBranch 763“Our office has moved the hold fromeach carrier’s case to one locationto minimize clerks walking to everycase.”—Dan Wheeler of MassachusettsNortheast Merged Branch 25“More change-of-address orders are being filed by residents who moved awaymonths ago, so they can receive theirgovernment stimulus check. It results inmore time spent by me filling out formsto cancel their MLNA and correcting totheir new addresses.”—Mary Kinneyof Columbia, MO Branch 763Break times in the office aredifferent now, when they areeven held there.“We have smaller groups taking breaksat 8:45 a.m., 9 a.m. and 9:15 a.m.We pretty much just stay to ourselvesand text each other. The funny thingis, some carriers FaceTime each other

while they are still in the same buildingand chat. Pretty cool. But they are beingresponsible, that is for sure.”—RichardRay of Staten Island, NY Branch 99“We used to have a full break roomwhere stories and life would be sharedevery morning. Now, no more thanthree people have taken a break in thebreak room together.”—Willie Groshellof Portland, OR Branch 82“The morning break is chaotic in my office. As the steward in my office, I wentaround and asked each carrier if theywanted to keep the office break or taketwo street breaks. About half the officedecided to keep the office break. Thenwith staggered start times, we came toagreement with the postmaster to havethe carriers start their office break 30minutes after punching in. So, breaktimes are at 8:15, 8:45 and 9. It isweird, but working so far.”—Samuel H.Farley of Elyria, OH Branch 196“No office break. Switched to two streetbreaks. Took a few weeks to get usedto because it felt like the day draggedon.”—Jacqueline Mayes of Seattle, WABranch 79Out on their routes, letter carriers are adapting to the newrules of work.“We have to touch a lot of things during a workday. It still has to be doneto deliver the mail.”—Mary Kinney ofColumbia, MO Branch 763“I always used hand sanitizer in collections because I have a compromisedimmune system before COVID-19, butnow I use it a lot more often.”—KimberlyArnhold of Pasadena, TX Branch 3867“CBU and blue box collection pointshave not changed too much, other thanpolitely asking congregating customers to maintain distance and to handsanitize after touching these multicontact surfaces.”—Christopher Wetzelof Woodstock, VA Branch 3376“I have many cluster boxes on my route;some are located outside and someare located inside closed mail rooms. Idon’t know which are worse. I have toask customers to stay back when I amdelivering to the outside boxes, whichfrustrates everyone. Then when I amdelivering to my mail rooms, I have toleave the doors closed to keep customers out, which then isolates me fromthem and the questions they haveabout their mail.”—Susan Ugone ofHartford, CT Branch 86“Some [businesses] want you to usethe mailbox. Some come to the postoffice to pick up mail. Some Lysol it onsight. One wants you to put it in a filefolder. It took some time to not takeit personally.”—Rob Cover of SouthMacomb, MI Branch 4374“My route has many closed businesses.I’m holding the mail for some, delivering some with mail receptacles. I’msending some mail for business ownerswho live in town to the carrier whodelivers to their home and some tothose who also have P.O. boxes.”—DanWheeler of Massachusetts NortheastMerged Branch 25“I don’t let anyone touch [the MDD] tosign for accountable mail. I ask if I cansign it for them. Anything with a returncard gets a pink slip so they can pick itup at the office.”—Tish Seymour-Wellsof Cleveland, OH Branch 40“I spray the scanner down daily with myown supply of bleach and keep it in mypossession at all times.”—ChristopherWetzel of Woodstock, VA Branch 3376“More dog encounters have becomenormal. Some owners get it and othersdo not, and it has caused extra conflictduring these challenging times.”—Willie Groshell of Portland, OR Branch 82“I have made some new dog friendsand have also made some more dogwarning cards.”—Becky Stockman ofBuffalo-Western New York Branch 3Many carriers reported thatthey have had to adjust theirwork for all of the governmentoffices and businesses thatare closed, as well as for theother businesses that haveincreased packages.“We take mail to home addressesinstead of businesses for those whodon’t want to hold it for pickup.”—LauraBogart of Hays, KS Branch 2161“I have a mall on my route that isclosed, but I call the security guardevery day and he lets me in to delivermail to the cluster boxes. I also havea closed nail salon on my route, butthe owner lives on the street behindit, so I deliver their business mail totheir home. There’s also an eldercarefacility, but I now leave the mail on theirvestibule instead of taking it to themain desk.”—Tish Seymour-Wells ofCleveland, OH Branch 40“I have a CVS pharmacy on my route,and pickups have increased significantly, and I usually come by to do aJune 2020The Postal Record13

second collection before returning tothe office.”—Charles Milde of ShawneeMission, KS Branch 5521“My public school is closed. They pickmail up at our station. I have a churchoffice open for regular business. I wearmy mask into the office. I also have aCatholic school where the office is opento me. I never see anyone, but wearmy mask in also.”—Debra Kluesner ofSioux Falls, SD Branch 491One of the biggest changesfor carriers on their routes ishow they take their breaks andcomfort stops.“I take [breaks] alone and in my truckas much as possible.”—Debra Kluesnerof Sioux Falls, SD Branch 491“I can’t eat my morning snack until I pullover and sanitize my hands. I do thesame on my lunch break, which I packand eat in my truck after I also wipe downthe steering wheel, ignition, parkingbrake and my phone.”—Tish SeymourWells of Cleveland, OH Branch 40“I have a hospital/medical center thatbutts up to my route. That used to bethe place I replenished my water bottle,heated up my lunch (if need be), andused the bathroom. Now with COVID-19,it’s not a practical option.”—KristinaPickering of Central California CoastBranch 52“I mostly use a bathroom withouthot water, because all the others areclosed. It’s fun!”—J.T. Thorstad ofTacoma, WA Branch 79“No one is letting carriers use theirbathrooms. We go back to the14 The Postal Record June 2020station.”—Richard Ray of StatenIsland, NY Branch 99“Most bathrooms are not accessibledue to closures. The couple I still canget to and use have become critical. Itake my lunch at the exact same placeeach day so I can go use the bathroomand thoroughly wash my hands beforegoing back to eat.”—Willie Groshell ofPortland, OR Branch 82“First the two leasing offices on myroute closed, then two weeks later thepark bathroom closed. I was thankful for the park having its bathroomopen until it finally closed. Once I sawthe sign on the door stating that thebathrooms were closed, I got angry.As I walked back to my truck, I had anoverwhelming load of feelings from.everything. I cried as I walked back tomy truck. Sat for a minute, then proceeded to drive to a bathroom that isnot near my route.”—Jacqueline Mayesof Seattle, WA Branch 79Letter carriers take pride in thework they do and often interactwith their customers, but thatinteraction has had to change.“In all honesty, quarantine has beenrough. When the first stay-at-homeorder was issued, I sent out a handfulof personal letters to my customers atrisk who would possibly need me to goabove and beyond my normal duties.Our customers become a part of ourhearts. The communities we serve areoften more so our neighborhood thanwhere we live. To make sure they’re OKis a part of what makes the USPS soabove and beyond different than anypossible competitors. Social distancingwith customers has been rough, butat the same time, if we explained tothem how the 6-foot distance is critical,they understand. I always explain tothem that if I was to be the cause ofany of them to get sick, it would breakmy heart, especially with how muchinteraction and touching of mailboxeswe do.”—Kristina Pickering of CentralCalifornia Coast Branch 52“For many customers, I am the onlyoutside person they get to have interactions with each day and it is critical totheir mental well-being. I take this veryseriously. I had one woman passed outfrom drinking too much on the sidewalk, and I couldn’t just ignore her. So Iwoke her up, helped get her on her feetand safely back home before continuing the route. It was scary because Icouldn’t keep a safe distance and Isimply had to hope she wasn’t sick,too, but I couldn’t leave her. She, likeso many others, was simply having adifficult time coping in that moment.”—Willie Groshell of Portland, ORBranch 82“I cannot shake hands or touch or hu

as heroes for delivering during this crisis. Millions of people are in isola-tion or quarantine in their homes and disconnected from jobs, friends and family. They are depending on letter carriers to be their link to the outside world by bringing needed supplies, documents and medications. But letter carriers are under

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