THROUGH SEARCH ENGINE OPTIMIZATION TECHNIQUES

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INCREASING TRAFFICTO YOUR WEBSITETHROUGH SEARCH ENGINEOPTIMIZATION TECHNIQUESSmall businesses that want to learn how to attract morecustomers to their website through marketing strategies suchas search engine optimization will find this booklet useful. Youmay want to read this booklet in conjunction with other bookletsin this series such as Successful Online Display Advertising andSocial Media for Small Business.Key ConceptsSearch engine optimization (SEO) involves designing, writing, and coding awebsite in a way that helps to improve the volume and quality of traffic toyour website from people using search engines. These “free,” “organic,” or“natural” rankings on the various search engines can be influenced, but notcontrolled, by effective SEO techniques. Websites that have higher rankings(i.e. presented higher in the search results) are identified to a larger numberof people who will then visit those sites.The majority of web traffic is driven by major search engines, includingGoogle, Bing, YouTube, AOL, Yahoo, Duck Duck Go, Ask Jeeves and othercountry-specific ones (e.g. Baidu in China).WHAT’S INSIDEKey Concepts.1How Search Engines Work.2Getting Started.2Planning.21. Questions to Ask Yourself.22. Setting SEO Objectivesand Goals.23. Do-It-Yourself Options.34. Choosing an SEO Specialistto Work With.35. Understanding Best Practices,Pitfalls and Barriers.4Implementing SEO.61. Keywords.62. Finding the Right Keywords.73. Search EngineOptimization Techniques.74. Link Popularity – A KeyFactor for Increasing aWebsite’s Page Ranking.85. Keyword Conversion.9Test, Measure, Test Again.91. Webmaster Tools.92. Tracking Your Progress/Website Analytics.10Future of SearchEngine Optimization.10Related Topics Coveredin Other Booklets.10Glossary of Terms.11Disclaimer: This booklet is intended for informational purposes only and does not constitute legal, technical, business or otheradvice and should not be relied on as such. Please consult a lawyer or other professional advisor if you have any questionsrelated to the topics discussed in the booklet. The Ontario Government does not endorse any commercial product, processor service referenced in this booklet, or its producer or provider. The Ontario Government also does not make any express orimplied warranties, or assumes any legal liability for the accuracy, completeness, timeliness or usefulness of any informationcontained in this booklet, including web-links to other servers. All URLs mentioned in this document will link to an external website.

2How Search Engines Work3. Who are my competitors?Search engines have four functions—crawling, buildingan index, calculating relevancy and rankings, and servingresults. They scour your website and, for each page, indexall of the text they can pick up, as well as a great dealof other data about that page’s relation to other pages,and in some cases all or a portion of the media availableon the page as well. Search engines index all of thisinformation so that they can run search queries efficiently.4. Who are my allies and associates to help influencemy optimization results?Search engines create these databases by performingperiodic crawls of the Internet. They must weigh the valueof each page and the value of the words that appear on it.Search engines employ secret algorithms (mathematicalformulas) to determine the value they place on suchelements as inbound and outbound links, density ofkeywords and placement of words within the sitestructure, all of which may affect your SEO ranking.Search engines have difficulty indexing multimedia, butthere are workarounds which will be discussed later inthe booklet.The newest trend in search engines, and likely the futureof search in general, is to move away from keyword-basedsearches to concept-based personalized searches. Whena person clicks on certain search results, search engineslike Google, Bing and others record this information tocollect trends of interest and then will personalize thesearch results based on specific interests. This is still adeveloping field, but appears to have good potential inmaking searches more relevant.The following pages outline SEO techniques that will helpyou to draw more visitors to your website.Getting StartedPlanning1. Questions to Ask Yourself1. Who am I trying to attract to my website? Who is mytarget audience?2. Do I have the resources and knowledge-base in-houseto optimize my site or should I use the services of anSEO specialist?5. What is the budget and time I can allocate tooptimizing my website initially and going forward?2. Setting SEO Objectives and GoalsThe ultimate goal of search engine optimization is toboost your revenue by driving traffic to your website.However, there are other important objectives: To establish you as an expert in your field. Visibilityin search engines creates an implied endorsementeffect where searchers associate quality, relevanceand trustworthiness with sites that rank highly fortheir queries. To enhance product awareness. It is better to have animage or video displayed as opposed to just text sinceit will attract more attention. To increase sales leads. The goal is to drive theright traffic to your site by encouraging people toprovide qualified contact information for futurerelationship building. To reduce cost per order. Free search engine trafficwill help you reduce the cost of advertising comparedto other media channels. To encourage repeat visitors. Optimized pages helpcustomers find additional products or services moreeasily and quickly after they have purchased from you,thus improving customer support and service. To qualify visitors. Search can help you understand thestage your buyer is at—just beginning or further along.Getting a clear picture of searcher and visitor intenthelps you to adjust your site to accommodatetheir needs.When planning your search engine optimization strategy,bear in mind that, although many site owners seek a #1ranking, search engines want the #1 result to be the onethat offers the most value to users. Unless your websiteoffers this, it may be unrealistic for you to expect to get tothat position. Be realistic when setting your objectives.

33. Do-It-Yourself Options Allocate appropriate time for continuous efforts.Many small business owners hire the services of an SEOexpert to optimize their websites. If you would prefer to doit yourself, here are some questions to ask yourself first: Have the appropriate metrics in place forreview and analysis so you can continue toimprove your positioning.1. Do I really have the time it takes to optimize mywebsite? Entrepreneurs wear many hats, and theremay be too many other business priorities that takeprecedence over a website project.4. Choosing an SEO Specialistto Work With2. Will doing my own SEO save money? Time spentdoing one job is time away from doing another. Couldfocusing on web development and SEO instead ofbusiness planning, building customer relationshipsand handling staff issues end up costing more moneyin the long run?3. How strong are my web development skills? Behonest with yourself. SEO requires specific technicaland marketing expertise. And marketing is anongoing process.If you are satisfied with the answers and yourpreference is still the do-it-yourself approach,here are some guidelines:Because SEO is such a specialized and ever-changingworld, you should consider working with an expert.The best time to hire an SEO specialist is either at thecreation of a new website or the major redesign of anexisting one. This will ensure that you implement thenecessary steps to make your site optimized right fromthe start.Here is a list of key questions to ask to help in choosingan SEO specialist:Questions to Ask a Potential SEO Specialist1. What are your most important SEO techniques?2. Can you show me examples of your previous workand share some success stories? Define your target audience and brainstorm keywordphrases that are applicable to them.3. Do you offer any online marketing services or adviceto complement your SEO business? Identify your competitors and conduct a competitiveanalysis using tools like compete.com or wordtracker.com,or review their websites.4. Do you follow the Google Webmaster Guidelines? Conduct formal or informal surveys of yourcustomers and prospects or set up Googlewww.google.com/webmasters/tools/ or BingWebmaster www.bing.com/toolbox/webmaster/to see what keywords people are searching forin your field. Write appropriate content, utilizing keyword bestpractices (see below). Understand what is entailed to optimize a website.Know who to ask to implement your ideas, or havethe appropriate resources (software) or knowledgebase to do it yourself.5. What kind of results do you expect to see, and in whattimeframe? How do you measure your success?6. What is your experience in my industry?7. What is your experience in my country/city?8. How long have you been in business?9. How can I expect to communicate with you? Willyou share with me all the changes you make to mysite, and provide detailed information about yourrecommendations and the rationale behind them?10. How do you charge for your services? Is this aone-time fee or an ongoing contract? What arethe deliverables if it is ongoing?

4Types of Services Most SEO Specialists Provide Keyword and competitive research Review of your site content and/or structure SEO training Advice on technical aspects of SEO and theirimpact on your website Content development and/or editing Management of online businessdevelopment campaignsCAUTION: Be wary of emails that may appearlegitimate but are often spammers offering SEOservices and claiming they can “Guarantee #1 Ranking”.5. Understanding Best Practices, Pitfalls and BarriersSEO BEST PRACTICESCategoryActionsKeyword Search Find the words and phrases your customers use rather than industry jargon. Look for synonyms. Reflect the answers to viewer questions in your keywords and in the contentof your pages. Move away from thinking of keywords as data. Imagine instead the personwho will be typing in that keyword and what they are searching for.Quality Content Content is still “king” and search engines are looking for keyword phrasessurrounded by semantic phrasing that supports the overall theme of thatsection. Try to incorporate synonyms.SEO Local (Optimizing your siteto attract local business) Optimize your website to acquire foot traffic or local area interest. Addservice location addresses and/or city listings and include good local linksto your pages. Choose the proper categories in Google Places. Make sure Google can recognize that your website and your Google Placespage are associated and linked. Ask users for citations and reviews which will link back to you.Social SEO (Optimizing yoursite for social networks andsocial media) Use social cues such as Twitter shares, Facebook likes and social bookmarkingwhich heavily influence search rankings. For more optimization suggestions suchas tagging and keyword titles, see the Social Media for Small Business booklet.Guest SEO Be a guest blogger on other related blogs. Consider targeting blogs that aren’t direct matches to your industry to geta leg up on your competition. For more about blogging, see the Blogs forSmall Business booklet.continued on next page

5CategoryActionsLink Building Use reciprocal link exchange moderately. Instead, let link building happennaturally through people retweeting and passing on your good contentand articles. Ensure quality of links rather than quantity. The higher the quality of links,the more trust and authority will be established. Use targeted keywords in anchor text. When you do a link exchange, don’t always link back to your home page.Instead, provide a link to the most relevant section of your site that relatesto the anchor link – e.g. “what you need to know about gluten-free products”should link to the page about gluten-free products. Ensure any out of date or old web pages are redirected to the relevant newpages through a 301 redirect.Technical Considerations Keyword density (how often keyword phrases are used in comparison to totalnumber of words on that page) of over 10% is considered suspicious and doesnot look like naturally written text. Aim for 3–7% of total words per page to bethe keywords you are trying to optimize for. Have a short title tag (6 or 7 words at most), with the most important keywordsnear the beginning and used only once. Avoid cumbersome URLs. Instead, create user-friendly URLs for easy accessibilityby viewers and search engines – e.g. change www.mysite.com/recipes.php?object 1&type 2&kind 3&node 5&arg 6 to www.mysite.com/recipes/apples. Submit an XML site map to the search engines after making any majorstructural changes to your site.SEO PITFALLS/BARRIERSCategoryActionsMarketing When choosing keyword phrases, avoid using the word “free” unless you’reoffering something unconditionally. Be careful adjusting page titles without altering page content. Google may viewit unfavourably. Avoid overly aggressive or manipulative SEO techniques, such as loading toomany keywords in the website’s content, which might get your site excludedfrom a search engine. Exclude linking affiliates that are not relevant as this could negatively affectyour positioning.continued on next page

6CategoryActionsTechnical In structural design, do not use frame set up (check with your developer). Avoid free hosting since it is difficult for search engines to wade throughall the data when there are many sites sharing free hosting. Watch for and remove any broken links (URL links that no longer work andare not accessible). Do not use FLASH, videos or images without alternative tags (alt tags),transcripts or synopsis content. Do not try to optimize by using an excessive number of keywords, especiallyunrelated ones, as this will affect the performance of all your keywords. Avoid artificially inflated keyword density (over 10%) or you will risk gettingbanned from search engines. Keep the number of links on a page to a reasonable number since Googledoes not like pages that consist mainly of links. Avoid writing text that is the same colour as page background since youwill be penalized by Google for this practice.Implementing SEO Other tenses (as with “develop”, “developed”,“developing”)1. Keywords Different spellings (alternate spellings, British/American spellings, and, yes, misspellings)Knowing what keywords your target audience will use tofind the products or services that you offer is the mostcritical consideration in search engine optimization.Put yourself in the shoes of your prospects and start bybrainstorming all the keyword phrases they might use,both single words and up to four or five keyword phrases(called long tail keywords).An analysis of search behaviour typically shows that, whenpeople use a one word or two word search phrase, they areat the beginning stages of their research, whereas use ofa four or five plus keyword phrase reveals they are closeto the “buying” stage (e.g. “Car sales” vs. “Mercedes 350SL vintage”).To assist in analyzing keywords, you can alsouse online tools like Google Ad Words SelectorTool https://adwords.google.com, Wordtrackerhttps://freekeywords.wordtracker.com, SEOBookKeyword Tool http://tools.seobook.com/keyword-tools/seobook/ and Wordstream Keyword Niche Toolwww.wordstream.com/keyword-niche-finder.After brainstorming keyword phrases, look for creativeways like these to expand your keywords: Plural vs. singular (“examples” vs. “example”) “Double” words (like “everyday” and “every day “) Turning verbs into nouns (as in “select” “selection”, “selector”) Other prefixes and suffixes (e.g. prefix “pre/selling”;or suffix “find/able” or “suggest/ive”) Any associated acronyms (e.g. “WAN” as well as“Wide Area Network”)You will also want to think in terms of expanding asearch term by: Adding other words to the beginning or end.Common ones searchers use are “how to”,“how to do”, “how do I”, “how can I”, or “wherecan I find”; Breaking it apart with other words or rearrangingkeywords (as in “strawberry rhubarb pie” vs.“strawberry pie and rhubarb pie” and “the 2012 NHLplayoffs” vs “the playoffs in the 2012 NHL season”).When developing your content sections and body text,consider the following: Group like-minded keyword phrases and divideyour content areas to determine your site mapnavigation layout.

7 Prioritize money-making keyword phrases (those thatlead to a sale, as identified by examining your metrics)and make sure you position them within your pageso that search engines and your audience can easilyidentify them. Use keyword phrases in your web address thatbest describe the page content – e.g. ases.html. For each page, choose a title (60 characters),description (150 characters) and Meta keywordsreflecting the theme and content of the page,with each word separated by a comma. Placement of keywords is very important. Thinkbackwards, and put the “result/ conclusion” at thebeginning, thus keeping priority keywords “abovethe fold” (i.e. closest to the top of the page). Whenindexing your site, search engines move their robotsfrom top to bottom, left to right, so the placement ofyour keywords should be optimized strategically inorder to be picked up by the engines. Avoid filling the top part of your site with large imagesor image navigation (text that is actually an image)as you will miss the opportunity to have keywordscaptured for indexing.2. Finding the Right KeywordsSteps for finding the right keywords(or search terms)1. Determine what your existing and potential customersmight be looking for. Ask your current customerswhat terms they would use to find the products andservices offered by your business.2. Brainstorm a list of keywords that are related toyour business.3. Check out the competition to see how many otherwebsites are listed in search engines (particularlyGoogle) for that keyword. You can use tools suchas Google Page Rank—which goes from 1 to 10(10 being the best ranked)—to see which websiteshold the top positions.4. Select the best keywords—the ones most suited toyour business and target audience.5. Ensure that the content on your website is high qualityand is consistent with your keywords.6. Check out various online resources (some are free)that will help you assess the relevance of your keywordsby typing “keyword tools” into a search engine.3. Search EngineOptimization TechniquesSEO involves a wide range of techniques, some of whichyou may be able to do yourself and others that will requireweb development expertise. Techniques include increasingthe number of links from other websites to your webpages, editing the content of the website, reorganizingthe structure of your website, and coding changes. It alsoinvolves addressing problems that might prevent searchengines from fully “crawling” a website.On Page and Off Page Optimization Techniquesfor Increasing Traffic to Your WebsiteOn Page Optimization TechniquesOn page optimization includes those techniques that canbe done on the pages of a website. On page optimizationrelates to those things that are within your control – i.e. thecontent of your website. On page optimization techniqueshelp the search engine crawlers read the website content.A readable site helps to show quality and will result inhigher ranked web pages.Review the following with your website developer toensure that all these items have been considered:On Page SEO Checklist Always start with keyword selection, researchand testing. Have a Meta description tag for each page. Create ALT tags for all images. Place a keyword phrase in H1, H2, H3, H4 tags andin URL structure (domain name and your pages). Develop an internal linking strategy. Have relevant, keyword-rich content. Follow keyword density rules. Create and submit site maps, both XML and user facing.

8 Design for usability and accessibility. Track target and converting keywords.Off Page Optimization TechniquesOff page optimization includes those techniques that canbe done outside your website to increase traffic to yourwebsite. The various free off page optimization techniques(also known as free traffic sources) that you can use todrive traffic to your website and increase its ranking levelin major search engines include link swaps, blogging, socialnetworks, white papers, infographics and forum postings.Additional guidelines to consider: Include the keyword in your domain name whenregistering both your main website and any micro-sites. Include the keyword when naming your digitalresources such as a white paper, video and images(e.g. Rather than naming your image, “image-1.jpg”,include a descriptive name like “weather-satellite.jpg”or “weather-satellite-tips.pdf”). Ensure targeted anchor text is keyword rich so thatwhen people copy blog posts or other content, thatlinked anchor text will come with it and generatemore links back to you.4. Link Popularity – A Key Factor forIncreasing a Website’s Page RankingOne of the most critical ways to improve your website’sranking in the search engine results pages is improvingthe number and quality of websites that link to your site.Google PageRank is a system for ranking web pagesused by the Google search engine. PageRank assessesthe extent and quality of web pages that link to your webpages. Because Google is currently one of the mostpopular search engines worldwide, the ranking of yourweb pages received on Google PageRank will affect thenumber of visitors to your website. Techniques toimprove your page rank are discussed below.3. Host awards or certifications within your industry,create an award ‘badge’ and then have it link back toyour site.4. Utilize social media and search strategies:Twitter. This can be very effective incapturing attention. Follow thought leaders within your industry. Make a note of what they like to tweet about. Check their personal websites for more info. Look at what kind of content they retweet. Retweet their content. Interact with them constructively. Ask for their opinion.Blog commenting. Find high-quality blogs written bypeople with whom you are seeking links and provideconstructive, useful comments. This can prompt them toclick through to your website and create a relationshipbuilding opportunity where they can either becomeinfluencers willing to share your content and/or inviteyou to become a guest blogger with your bylinepointing back to your site. All this contributes to gaining“inbound” links, which help your overall link popularity.Profiling. Complete your profiles in the social circlesand map listings.This improves the likelihood foryour business to be more visible to search engines.Keyword tags. Use these in content posts and posttitles to reinforce the specific keywords that youraudience is searching for.RSS feeds. Constantly making fresh content available,combined with “pinging” and natural share amongfollowers, shows search engines how popular your“brand” is.Link Building Techniques5. Build a free tool that links back to your site. If it isuseful, people will want to download it and possiblyshare it. Include a byline that brings them back toyour site.1. Send out product samples and ask for reviews, thenask reviewers to link to your site.6. Build supplementary micro-sites and link back toyour main site.2. Participate as a guest blogger or guest newslettercontributor, with a link back to your site.

9More about Increasing Link PopularityThis table highlights some tips for increasing link popularity. For best results, ensure that links to your websiteare relevant.Tips to Increase Link PopularityDescriptionDistribute Articles/Press Releases toOther WebsitesBuild inbound links by distributing articles/press releases throughwebsites and article directories. Make sure that the articles containa link back to your website.Participate in Link CampaignsBusinesses can ask partners (e.g. suppliers), other businesses,professional organizations, chambers of commerce and customers toadd links from their websites. Be prepared to link back to their sites.The more relevant the partner, the better.Create Interesting ContentProvide interesting information that users may find useful. Offer tips tobenefit users (e.g. Pitfalls to Avoid When Hiring Contractors). Createtools that people will use (e.g. Product Quality Checklists). Create lists(people love Top 10 lists). Submit to article directories, press releasewebsites, and/or guest blog.Give TestimonialsMany would think it is important to get testimonials, but it is equallyimportant to give testimonials, as long as they are authentic and welldeserved. Ask to have your link come back to your site.Turn Raw Numbers into a Data StoryBe creative in taking your numbers and crafting an interesting story.When you are the resource reference, then all others who use this storywill link back to you.5. Keyword ConversionSite owners used to be satisfied simply to attract trafficto their sites; now they want to know what is working,such as which keywords most often lead to a sale.If you’re trying to sell a product or service throughyour website, knowing the keywords that lead to thisconversion at a high rate is an enormously valuablemarketing asset. With this knowledge, you can adjustyour site content accordingly. The following referencelink will help you with conversion wer.py?hl en&answer 1722022.Test, Measure, Test Again1. Webmaster ToolsThe three major search engines, Google, Bing and Yahoo,have webmaster tools that you as a site owner can signup for at no cost to manage your website statistics,submit your content and site map and view diagnosticerrors, malware or other concerns that the searchengines find from indexing your site. You can also seebroken links and the pages from where they originatein order to fix them quickly.Google Webmaster tools can be found at www.google.com/webmasters/tools. You require a Google account to set upthe webmaster account. You will then need to followGoogle’s instructions to verify your website. Verified siteowners can see information about how Google crawls,indexes and ranks your site. One of the key indicatorsthat can be gathered from this tool is an understandingof the keywords that visitors to your site are using, andthen comparing them to the keywords that Google findson your site. You can modify your content to reduce the“Bounce Rate”, which occurs when someone entersyour site, doesn’t find what they like and leaves beforeproceeding to any other part of the site.Yahoo and Bing have now merged together to offerBing Webmaster Tools. Getting started involves settingup a Bing webmaster tools account at px, thenvalidating your website, creating and uploading asitemap and developing a search optimization plan.You should sign up for both.

102. Tracking Your Progress/Website AnalyticsYou should regularly check your search results on themain search engines. Type in keywords or phrases thatdescribe your business to find out how it ranks in thesearch engine results pages. You can also use variousonline tools (e.g. Web Trends webtrends.com,One Stat www.onestat.com/ and Google Analyticswww.google.com/analytics) to check your ranking againstthat of your competitors. Key performance indicators(KPIs) to monitor include the number of landing pagesyou have, the bounce rate of those pages and the numberof keywords driving traffic to each of those landing pages.You can look at the following metrics to track youroptimization progress and help you make decisions toimprove your website and your marketing strategies:MetricsFunctionPage viewsWeb pages that attract the mostvisitors. You will also see web pagesthat are not performing for you.ReferrersThe number of inbound links orback links.Where are visitors coming from (e.g.via a search engine or another link)?BouncesThe number of clicks on links that leadaway from your website.TrafficreportsThe number of visitors, newand returning.EntrancekeywordsWhat words are people using tofind your site? What pages are theylanding on?Exit pagesWhat pages are people leaving the sitefrom? Are they not finding what theyinitially thought they were looking for?Google PageRankThis measurement is what Google usesto determine how popular your site is.It measures how important those siteslinking to yours are in relation to yoursite. It’s not about quantity, but quality.Future of Search EngineOptimization Social rules. Expect to see links with long termlongevity on social networks to rank higher and bothweb page links and page rank to matter less and less. Personal SEO results. With users offering personalinformation to profiling sites like Facebook, Twitter,Google Places, etc. and search engines able to trackpersonal preferences via user clicks, search resultsand advertisements can now be customized to suitindividual preferences. We will see more of thiscustomization as technologies become more fine-tunedto collect this kind of information and users becomemore willing to provide personal data. Quality vs. quantity. With the introduction of GooglePanda (one of Google’s ranking search engine filtersthat aims to lower the rank of low-quality sites), reviewand clean up of your site must be ongoing to ensureyour pages offer quality content, not just quantity.Make sure

Search engine optimization (SEO) involves designing, writing, and coding a website in a way that helps to improve the volume and quality of traffic to . your website from people using search engines. These “free,” “organic,” or “natural” rankings on the various search engines can be influenced, but not

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