US Consulate General In Milan General Services Office .

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US Consulate General in MilanGeneral Services OfficeMay 9, 2013To: Prospective OfferorsSubject:Contract Solicitation for a Maintenance and Make-ready ServicesSolicitation number S-IT-520-13-R-0001Enclosed is a Request for Proposals (RFP) for routine facilities maintenance services,make ready services (minor maintenance and repair of residences), and emergency repairservices. To submit a proposal: follow the instructions in Section L of the solicitation,complete the required portions of the attached document, andsubmit your proposal to the address shown on the Standard Form 1442 that followsthis letter.The U.S. Government intends to award a contract to the responsible company submittingan acceptable offer at the lowest price. We intend to award a contract based on initialproposals, without holding discussions. However, we may hold discussions withcompanies in the competitive range if there is a need to do so.A pre-proposal conference and a site survey will be held on May 30, 2013 at 10:30am.Interested companies must sign up for the conference by close of business (5:30pm) onMay 27 by sending an email to MilanContracting@state.gov. All information and theconference itself will be given in English. All interested companies may only send one(1) representative to the pre-proposal conference and site survey and that representativemust speak English.Proposals are due by June 10, 2013 at 5:30pm local time. Proposals must be hardcopiessent as an original and two copies to:US Consulate General in MilanGeneral Services - Contracting OfficeVia Principe Amedeo 2/10Milan, Italy 20121Sincerely,Tyler JohnstonContracting OfficerEnclosure As Stated.

MODEL CONTRACTSECTION ASee SF-1442

SECTION B - SUPPLIES OR SERVICES AND PRICES/COSTSB.1SCOPE OF SERVICESThe contractor shall provide personnel, supplies and equipment for routinefacilities maintenance services, make-ready services for residences, and emergency repairservices for US Consulate General Milan as described in Sections B and C of thiscontract, and the exhibits in Section J.B.2TYPE OF CONTRACTAn indefinite delivery/indefinite quantity type contract will be awarded forscheduled routine maintenance and make ready tasks, unscheduled work, and urgentlyneeded/emergency repair services. For scheduled services, individual delivery orderswill be issued using the fixed rates and unit measures identified below. The fixed rates forscheduled services shall include wages, overhead, general and administrative expenses,materials unless explicitly stated otherwise, and profit.For unscheduled services, individual delivery orders will be issued using the fixed hourlyrates identified below. The fixed hourly rates shall include wages, overhead, general andadministrative expenses, and profit. Hours and labor categories for these delivery ordersshall be negotiated into a firm-fixed-priced delivery order using the standards identifiedin the Prezziario delle Opere Edili (Building and Construction Work Price List) issued bythe Camera di Commercio di Milano (Milan Chamber of Commerce). The actual amountof work to be performed, an estimate of the professional/technical effort required, thetime of such performance, and the location of the property(ies) shall be authorized bydelivery orders issued by the Contracting Officer.Oral orders may be necessary for emergency services however they shall be issued inwriting within three business days of the oral instructions. See Exhibit 2, Section J forsample of an Unscheduled Task Order.The contract will be for a one-year period from the date of the contract award,with 4 (four) one-year options. For each effective year of the contract, the U.S.Government guarantees a minimum order of 30,000 Euros worth of services. Themaximum amount of services ordered under each year of the contract will not exceed 190,000 Euros worth of services.B.3PRICES/COSTSScheduled ServicesScheduled services include both common facilities maintenance and make-ready tasks.The scope of work for each of these tasks is defined in this contract (see C.2 Standardsand Detailed Specifications). The prices for scheduled services listed below shall include

all labor, materials, equipment, direct and indirect costs, insurance (see FAR 52.228-4and 52.228-5), overhead, and profit unless otherwise specified.Unscheduled ServicesUnscheduled services include minor facilities maintenance and make-ready tasks that arenot captured within the scope of the scheduled services. The prices for unscheduledservices are based upon fixed hourly rates and include the cost of furnishing all laborwith required tools. Materials will be reimbursed. The prices listed below shall includeall labor, direct and indirect costs, insurance (see FAR 52.228-4 and 52.228-5), overhead,and profit. The fixed hourly rates per labor category shall be used to establish firm fixedprice task orders. Each task order shall be issued in advance and priced by multiplyingthe hourly rates by the number of hours required. Regular hourly rates will be used whenwork is performed during normal working hours, as defined in C.1.3. Overtime hourlyrates will be used when work is performed outside normal working hours.Emergency Repair ServicesThe annual price for emergency repair services will provide for a maximum of 12emergency calls for each labor category per year. Hourly rates for emergency repairservices shall be issued and priced at the same rates as unscheduled services, however,work that is required beyond normal working hours or days (see F.8) and meet thedefinition of emergency services as defined in C.1.3 may use overtime rates as fixedbelow.Materials and EquipmentFor scheduled services, it shall be assumed unless explicitly stated otherwise, that thecontractor shall provide all materials and equipment necessary to complete the task.Unless explicitly stated otherwise, the contractor shall not be reimbursed for the cost ofthe materials and equipment. For unscheduled services, it shall be assumed unlessexplicitly stated otherwise that the contractor shall be reimbursed for costs for anymaterials (with the exception of tools) ordered under the task order issued by theGovernment as further described in H.14. No profit shall be added to thismaterial/equipment. All costs of materials/equipment shall be itemized on the invoice,such as purchase price of material/equipment, cost of transportation and cost of handing.Additionally, receipts for the purchase of the material/equipment shall be attached to theinvoice and must correspond to the cost of materials/equipment as itemized on theinvoice. All materials furnished by the contractor (reimbursable or not) is the property ofthe Government. Occasionally the Government may choose to purchase an item directly.If the Government purchases an item directly, the contractor shall pick up the material asspecified by the COR, including from the Consulate or from the vendor.VAT and Other TaxesThe United States Government is generally exempt from paying the Value Added Tax(VAT – also referred to as IVA) and other sales-related taxes. The Contracting officerwill inform the contractor on a case by case basis if the Government’s purchase of laborfrom the contractor or materials through the contractor are tax-exempt. For all instancesin which the Government is exempt from VAT, the Contracting Officer shall provide the

contractor a copy of the exemption certificate issued by the Ministry of Foreign Affairs.When the Government is exempt from VAT, the contractor shall not charge theGovernment VAT for labor. Additionally, the contractor shall not charge theGovernment VAT for materials purchased under this contract (reimbursable or not). It isthe responsibility of the contractor to settle its own tax liability for material purchases.Unit of MeasureThe tables in Section B.3 provide the pricing scheme for various services. Servicesshould be priced for each unit of measure, with total estimated prices calculated bymultiplying the unit price by the estimated frequency. It is necessary for the contractor toprovide standard pricing, taking into account possible variations.B.3.1 CURRENCYAll prices shall be in Euros.

B.3.2 BASE YEAR PRICES (starting on the date stated in the Notice to Proceed andcontinuing for a period of 12 months)MAJOR SYSTEMSC.2.1.1 Inspect and Service High Voltage BoothC.2.1.2 Full Inspection and Servicing of GeneratorC.2.1.3 Test and Cycle GeneratorC.2.1.4 Inspect and Service ChillerELECTRICALC.2.2.1 Label 2.5Service Intercom SystemInspect Electrical SystemInstall Light FixtureInstall Ceiling .3.1C.2.3.2C.2.3.3C.2.3.4Service Split Unit ACService Residential Central ACBalance Heating and CoolingInstall Split Unit ACAC unitAC unitSq.meterAC unit20012120010PLUMBING AND GASC.2.4.1 Service Tank Hot Water HeaterC.2.4.2 Service Flash Hot Water HeaterC.2.4.3 Inspect and ServiceResidentialPlumbingConsulateC.2.4.4 Inspect and Service Gas Lines and 00202000SMOKE AND FIREC.2.5.1 Install Smoke and CO DetectorsC.2.5.2 Change Batteries in DetectorsDetectorDetector2030Total Est.Price (Euros)Price perUnit (Euros)EstimatedAmountDescription of ServiceSee the reference number for a detailedscope of work for each serviceUnit of IssueReferenceNumberScheduled Services – Maintenance and Make-ready TasksCost of Materials included unless explicitly stated otherwiseSee Section C.2 for detailed scopes of work.

C.2.5.3C.2.5.4C.2.5.5Install Fire ExtinguisherInspect and Clean Chimney FlueInspect Consulate Fire ExtinguishersFLOORINGC.2.6.1 Replace / Install CarpetC.2.6.2 Replace Damaged TilesC.2.6.3 Remove tileC.2.6.4 Install TilePAINTINGC.2.7.1 Prepare and Prime Walls and CeilingsC.2.7.2 Repair Damaged WallsC.2.7.3 Paint Walls and Ceilings with 1 CoatC.2.7.4 Paint TrimC.2.7.5 Paint Doors and WindowsC.2.7.6 Paint Uneven / Unusual SurfacesCLEANINGC.2.8.1 Thorough Make-ready CleaningC.2.8.2 Clean CurtainsOTHERC.2.9.1C.2.9.2C.2.9.3C.2.9.4Welcome Kit DeliveryInspect and Repair Windows and DoorsMake-ready RepairsDisposal of Appliances/Bulky Total Estimated Price of Scheduled Services

Description of ServiceTruck (in addition to laborer)150150150507030407040100Est. Price(Euros)Price per Hour(Euros)Price per Hour(Euros)EstimatedHoursDescription of ServiceLicensed ElectricianElectrician HelperLicensed PlumberPlumber HelperLicensed HVAC TechnicianHVAC Technician HelperAppliance TechnicianGeneral HandymanMason (Muratore)Mover / heavy laborerEstimatedOvertime HoursUnscheduled ServicesPrice per hour of laborCost of Materials NOT included unless explicitly stated otherwiseSee C.2.10 for more details25252510101010201020Estimated DaysUnit price perDayTotal Est.Price25Total Estimated Price of Unscheduled ServicesEmergency Repair ServicesUp to 12 Emergency Calls in Each CategorySee C.2.11 for more detailsAnnual Flat RateEmergency Electrical CallEmergency Plumbing CallEmergency HVAC CallTotal Estimated Price of Emergency ServicesTotal Est. Base Year Price (Scheduled Unscheduled Emergency)

B.3.3 OPTION YEAR PRICESMAJOR SYSTEMSC.2.1.1 Inspect and Service High Voltage BoothC.2.1.2 Full Inspection and Servicing of GeneratorC.2.1.3 Test and Cycle GeneratorC.2.1.4 Inspect and Service ChillerELECTRICALC.2.2.1 Label .5Service Intercom SystemInspect Electrical SystemInstall Light FixtureInstall Ceiling .3.1C.2.3.2C.2.3.3C.2.3.4Service Split Unit ACService Residential Central ACBalance Heating and CoolingInstall Split Unit ACAC unitAC unitSq.meterAC UMBING AND GASC.2.4.1 Service Tank Hot Water HeaterC.2.4.2 Service Flash Hot Water HeaterC.2.4.3 Inspect and ServiceResidentialPlumbingConsulateC.2.4.4 Inspect and Service Gas Lines and FixturesSMOKE AND FIREC.2.5.1 Install Smoke and CO DetectorsC.2.5.2 Change Batteries in DetectorsC.2.5.3 Install Fire ExtinguisherTotal Est.Price (Euros)Price perUnit (Euros)EstimatedAmountDescription of ServiceSee the reference number for a detailedscope of work for each serviceUnit of IssueReferenceNumberScheduled Services – Maintenance and Make-ready TasksCost of Materials included unless explicitly stated otherwiseSee Section C.2 for detailed scopes of work.

C.2.5.4C.2.5.5Inspect and Clean Chimney FlueInspect Consulate Fire ExtinguishersFLOORINGC.2.6.1 Replace / Install CarpetC.2.6.2 Replace Damaged TilesC.2.6.3 Remove tileC.2.6.4 Install TilePAINTINGC.2.7.1 Prepare and Prime Walls and CeilingsC.2.7.2 Repair Damaged WallsC.2.7.3 Paint Walls and Ceilings with 1 CoatC.2.7.4 Paint TrimC.2.7.5 Paint Doors and WindowsC.2.7.6 Paint Uneven / Unusual SurfacesCLEANINGC.2.8.1 Thorough Make-ready CleaningC.2.8.2 Clean CurtainsOTHERC.2.9.1C.2.9.2C.2.9.3C.2.9.4Welcome Kit DeliveryInspect and Repair Windows and DoorsMake-ready RepairsDisposal of Appliances/Bulky 016KitDoor/WindowSq.metertruckload10100200012Total Estimated Price of Scheduled Services

Description of ServiceTruck (in addition to laborer)150150150507030407040100Total Est. Price(Euros)Price per Hour(Euros)Price per Hour(Euros)EstimatedHoursDescription of ServiceLicensed ElectricianElectrician HelperLicensed PlumberPlumber HelperLicensed HVAC TechnicianHVAC Technician HelperAppliance TechnicianGeneral HandymanMason (Muratore)Mover / heavy laborerEstimatedOvertime HoursUnscheduled ServicesPrice per hour of laborCost of Materials NOT included unless explicitly stated otherwiseSee C.2.10 for more details25252510101010201020Estimated DaysUnit Price perDayTotal Est.Price25Total Estimated Price of Unscheduled ServicesEmergency Repair ServicesUp to 12 Emergency Calls in Each CategorySee C.2.11 for more detailsAnnual Flat RateEmergency Electrical CallEmergency Plumbing CallEmergency HVAC CallTotal Estimated Price of Emergency ServicesTotal Est. Option Year (Scheduled Unscheduled Emergency)

B.3.4 GRAND TOTAL PRICE FOR BASE YEAR PLUS ONE OPTION YEARBase Year Total:Option Year Total:Grand Total Price for all Years:B.4ORDERING –(a) The Government shall issue task orders for ordering all services under this contract.Task orders may be issued from the effective date of the contract until the end of the"Period of Performance."(b) For scheduled services, the Government will submit to the Contractor a draft taskorder based upon the scope of work and prices specified for scheduled services in sectionB.3. The contractor shall respond with a price proposal within two (2) business days ofreceipt of the draft task order (sample shown in Exhibit 10, Section J). Upon acceptanceby the CO, the proposal will become a task order.(c) For unscheduled services, the Government will provide a draft task order with adefined scope of work and ask the Contractor to submit an Unscheduled Services Priceproposal (sample shown in Exhibit 11, Section J) based upon the labor categories andnumber of hours to complete the work as specified for unscheduled services in sectionB.3 plus material and equipment. The contractor shall respond with a price proposalwithin two (2) business days of receipt of a draft scope of work. The Contracting Officerwill negotiate and develop firm-fixed-priced delivery orders for each unscheduled servicethat needs to be performed. Upon acceptance by the CO, the proposal will become a taskorder.(d) For emergency repair services, the Government will call the 24-hour phone numberprovided by the contractor. The scope of work and directions will be provided orally.The Contracting Officer will follow up with a task order within three (3) days definingthe scope of work and the Contractor shall be paid according to the labor categories andhours as specified in section B.3.(e) For an apartment make ready, the COR will schedule a walkthrough of the apartmentwith the contractor liaison or qualified assistant. The COR and the contractor liaison willreview the Scheduled Services Price Proposal template (Exhibit 10, Section J) and markall necessary services for that make ready. The checklist will form the basis for a taskorder for scheduled services pertaining to that make ready. If any unscheduled servicesare identified during the walkthrough, a price proposal as described in B.4(c) above willbe submitted and negotiated.

(f) All task orders are subject to the terms and conditions of this contract. This contractshall take precedence in the event of conflict with any task order.B.4.1 ISSUANCE OF TASK ORDERS - The Contracting Officer may issue task ordersorally but will confirm them in writing within three (3) days.B.4.2 SURVEY OF PROPERTY - Before performing work, the contractor shall surveythe job site and verify the work required against the task, to determine if anydiscrepancies exist. The contractor shall be responsible for any errors that might havebeen avoided by such a survey/review. The contractor shall immediately report anydiscrepancies to the COR or the Contracting Officer and shall not begin work until suchmatters are resolved.B.4.3 CONTENTS OF TASK ORDERS - The Contracting officer will issue task ordersfor make-ready services on an as-needed basis. See the sample task order at Section J,Exhibit 2. Task orders shall include:(a)(b)(c)(d)(e)(f)(g)(h)Date of orderContract numberOrder numberLocation of propertyIndication as scheduled/unscheduled/emergency serviceScope of work Maximum start dateDeadline for completionPoint of contact for questionsB.4.4 INITIATION AND COMPLETION DATE – The contractor shall initiate allscheduled and unscheduled services within two (2) days of receipt of a final task order orlater if specified on the task order itself. The contractor shall complete all scheduled andunscheduled services by the deadline specified on the task order. For an apartment makeready, the contractor shall complete all scheduled and unscheduled services withinfourteen (14) calendar days of receipt of the task order or later if specified on the taskorder. The time periods specified above shall not begin until the contractor is affordedreasonable access to the work site.The time periods specified above may be changed if mutually agreed to by the contractorand the Government in writing.

SECTION C - DESCRIPTION/SPECIFICATIONS/WORK STATEMENTC.1INTRODUCTIONC.1.1 GENERAL - The US Consulate General in Milan requires a Combined FacilitiesMaintenance and Make-ready service contractor to perform task orders on USGovernment owned and leased properties. The contractor shall furnish managerial,administrative and direct operational personnel to accomplish all work as required.C.1.2 ENGLISH SPEAKING REPRESENTATIVE - The contractor shall designate abi-lingual (English and Italian) representative who shall supervise the contractor'sworkforce and be the contractor's liaison with the Government. The designated liaison,or qualified assistant, shall be available by phone during normal working hours. If thecontractor is performing work outside normal working hours, then the liaison, orqualified assistant, must be available by phone during the hours the work is performed.C.1.2. PERSONNELThe contractor shall be responsible for providing qualified technicians for each trade withrelevant experience of more than 3 years for task orders issued under this contract.Helper positions do not need to meet the experience requirement. The Contractor maynot send a helper as the sole individual

in the Prezziario delle Opere Edili (Building and Construction Work Price List) issued by the Camera di Commercio di Milano (Milan Chamber of Commerce). The actual amount of work to be performed, an estimate of the professional/technical effort required, the time of such performance, and the location of the property(ies) shall be authorized by

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