Flora Engineering Services Is Very Well Situated In The .

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Flora Engineering Services is very well situated in the contracting sectorwith qualified teams covering all aspects of the landscape industry, as wellas being a pioneer in Greenhouse turnkey projects.As far as trading is concerned we take part in all major Government tendersand supply a diversified range of products through our showrooms.

Table of ContentsIntroduction1. History2. What we doa) Greenhouseb) Landscapec) ServicesCompany Details3. Company details4. Offices and showroom5. Organization1) Staff2) Organizational Chart6. Past ProjectsOperational standards7. Quality Assurance1) Mission Statement2) Reference Documents3) Terms & Definitions4) Quality Management System5) Management responsibility6) Scope7) Quality Objectives8) Quality Management System Planning9) Planning & Product realization10) Client Related Processes11) Purchasing12) Control of Measuring Equipment13) Measurement, Analysis & Improvement14) Improvement8. Safety Manual1) Statement2) Health & Safety3) Environment

Introduction1. HistoryFlora is an engineering company devoted to the service of the agriculture sector. Sinceits formation in 2006 Flora has followed a strategy of expansion and diversificationthat gained it a reputation for professionalism and quality of work.Within our trading and services divisions, we participate in all government tenders aswell as reaching out to individual farmers through our showrooms and sales people.We also hold agencies for numerous European, American and Asian companies with arange of products in agriculture, horticulture and irrigation.Our contracting division takes part in turn-key projects such as greenhouses,livestock and poultry houses irrigation networks, as well as landscape projects. Thesolutions contributed by Flora start with the research and studies prior to beginningthe project up to the introduction, start-up and completion of the project, includingthe elaboration of the preliminary designs and technical management of theinstallations as well as training and technical support beginning at the design stagethrough commissioning.Regular training programs for all engineers, technicians and office staff ensure that theteam is up to the required standards and consistency that ensures a highlycompetitive level of performance. This flexibility has allowed us to set upmultidisciplinary teams that can address the specific needs of our clients and therequirements of the market. Regular exposure to international trade fairs and closeties with the world’s top suppliers has placed Flora in the lead of the greenhouse andlandscape industry. A separate management team has been established to expand thebusiness to include government and private projects.With our experience, knowhow and varied team we can provide professional, effectiveand high quality services every time for a large spectrum of diverse clients.

Introduction2- What we doa. Green House:Flora has become the leading company in greenhouse installation in the UAE withover 500 acres built all around the country. From the conception of the project allthe way through construction and commissioning Flora will offer the solutions bestsuited to meet each client’s particular needs and help implement them.Our construction team has more than twenty years of industry experience and willensure that most reliable quality service.We owe our technologically advanced range of products and services to ourintimate knowledge of problems on the ground and to our policy of sustainedinvestment and longtime relations with quality internationalsuppliers.Maintaining this leadership in advanced technological solutions is both our duty andour promise.b. Landscape:At Flora landscaping, we specialize in bringing out the beauty of a business or homewith our expertly crafted, custom-designed landscaping. From planning to planting,we offer a complete range of professional landscape solutions designed toaccentuate the surroundings, add value to investment, and keep it looking excellentfor years to come. Flora landscaping optimally utilizes given space for landscapingwhile maximizing the available budget to best meet the wishes of our clients.Our team of experienced landscape professionals will carefully install a dreamgarden, rockery, ponds, innovated surfaces or other landscape elements tomaximize your viewing pleasure, adding valuable “visual appeal” to your property.Our services include creative designs and professional installations for all types oflandscaping projects. We also provide consultation, engineered working drawingsand environmental lab testing.Our list of distinguished clientele gives the confidence required when selecting us asa landscape contractor.

Introduction2- What we doc. Services:FLORA understands what your business is up against, and therefore we have formedalliances with and have been working with corporations and people in the agriculture& contracting fields in the U.A.E.Whenever there is an issue waiting for practical and effective solution, there is a Florarepresentative with a contribution to make. We have diverse team working in differentdepartments of administration, sales, marketing, technical & finance to support ourvarious departments and divisions.

Company Details3. COMPANY DETAILSCompany NameCompany Name Paid Up CapitalManaging DirectorSponsorTrade LicenseCompany FoundedCompany Trading AreaCompany ADDRESS (MAIN OFFICE)Telephone NumberFacsimile NumberE mailBankActivities:FLORA ENGINEERING SERVICES L.L.C.AED 3,000,000Yamen Al KodmaniHamad ALKaabiAttached2006U.A.ECentral District AreaMain Street Suheil BinManeaa Al-Maktoom BuildingM12, Al-Ain 971 (03) 764-0220 971 (03) 764-0221info@flora-me.comNational Bank of Abu Dhabi (NBAD)Landscape Works & Design (Hard/soft) Green house (Tunnel / Multi-span).Removing / Shifting / Cutting Trees. Seeds trading, Chemical /Organic FertilizerAgricultural Materials Trading, Agricultural Equipments Trading.

Company Details4. SHOWROOMSAL-AINAL-AIN INDUSTRIAL AREAT 03-7224660F 03-7224686 DUBAIHATTA- BEHIND EMIRATESPETROL STATIONT 04-8521122F 04-8521238LIWABLD NO3, SHOWROOM NO.9T 02-8829633F 02-8829644

Company Details5. Organizationb. Organization ChartManaging DirectorGeneral ManagerOperations ManagerHardscape project managerSoftscape project managerLandscape managerClient relation managerHR ManagerFinance ManagerSales ManagerLandscape ArchitectLogisticsLandscape Maintenance ManagerNursery ManagerPlanning Estimation ManagerProcurement ManagerQuality Control ManagerWarehouse ManagerSurveyorIT AdministratorShowroom representativeSales ExecutiveReceptionistGovernment Relation OfficerGreenhouse project manager1111111111111111111132111

Company Details5. Organizationb. Organization ChartGENERAL MANAGERTotal number of employes at operationdepartment 74 / 104HR, OFFICE &ADMINISTRATORQUALITIES & ENVIRONMENT SAFETYCOMMERCIALFINANCIAL ERINGPLANNINGCIVIL WORKSPROJECTSLOGISTICSGREEN HOUSEPUBLIC RELATIONMARKETING & SHOWROOMPURCHASE & WAREHUSEOPERATION

Company Details6. Past ProjectsPROJECTCLIENTDURATIONYEARVALUEClearing old trees &install new irrigationsystems for 14 farmsin Al-BahyaFamily DevelopmentFoundation (FDF)06 Months2006AED 450,000Supply & install 20Green HousesH.H. Sheikh MansoorBin Zayed Al-Nahyan06 Months2007AED 880,000Irrigation Systemwith Tree Removal.H.H. Shiekha FatimaBint Mubarak Office.45 Days2007AED 300,000Irrigation System.H.H. Shiekha FatimaBint Mubarak Office.60 Days2007AED 760,000Irrigation Systemwith Tree Removal.H.H. Shiekha FatimaBint Mubarak Office.60 Days2007AED 229,000Irrigation SystemAl Darmaky for45 daysAgricultural Services.2007AED 214,500Supply and install 05Multi-span GreenHousesH.H. Shiekha FatimaBint Mubarak Office.75 Days2007AED 610,000Landscape Works(Soft & Hardscape).H.H. Shiekha FatimaBint Mubarak Office.03 Months2007AED 875,000Supply & install 5Green HousesKhaliefa BinAl-GhanamAgricultural Est.60 Days2007AED 530,000Landscape Works inAl Jahely Park InAl-Ain City.Al Ain Municipality(Al Darmaky for Agri.Svc’s /Contractor).03 Years2007AED 3,000,000

Company Details6. Past ProjectsPROJECTCLIENTSupply and Install 03Multi-Span 4arches.DURATIONYEARVALUEAl Darmaky for45 DaysAgricultural Services.2007AED 330,000Supply and install 12Green HousesAl Darmaky for3 MonthsAgricultural Services.2008AED 480,000Supply and install 02Green HousesAl Darmaky for3 MonthsAgricultural Services.2008AED 106,000Supply & install 5Green HousesKhaliefa BinAl-Ghanam Agricultural Est.75days2008AED 520,000Supply & installMulti-Span GreenHouses (1,000 Sq.M)Lea Engineering’s75 Days2008AED 108,000Water Fall & FountainPass ways & ShadedAreaHilal Al Kaabi.80 Days2009AED 780,000Supply & installTri-Tunnel GreenHouses 3 Arches forFlowers (UnderProcess).H.H. Shiekha FatimaBint Mubarak Office.60 Days2009AED 132,000Cutting & RemovingHazard Trees & DeadPalms from AbuDhabi FarmsMunicipalities &Agriculture Dept.(Agriculture Sector).01 Year2009AED 10,110,447Supply & installTri-Tunnel GreenHouses 3 Arches forFlowers (UnderProcess).H.H. Shiekha FatimaBint Mubarak Office.60 Days2009AED 132,000

Company Details6. Past ProjectsPROJECTCLIENTDURATIONYEARVALUEConstruction ofAli Salem Al Kaabipoultry houses, greenhouses, and farmupgrade-phase 19 Months2010AED10,800,000Variation Order treeremoval projectADFCA90 Days2010AED 2,000,000Fence InstallationH.H. Shiekh Seif BinZayed Private Office.90 Days2010AED 650,000Landscape Works atRocco Forte HotelLea EngineeringH.H. Shiekha FatimaBint Mubarak Office.9 Months2010AED 680,0002 ha greenhouseproject atalain farmPrivate investmentfirm6 Months2010AED 2,500,000Greenhouse automiza- Zayed agriculturetion equimentcentre45 Days2011AED 175,000Monte-Carlo BeachLea engeneeringClubHard landscape works6 Months2011AED 780,000Supply and installHydroponicsystemADFCA, Researchstation90 Days2011AED 450,000Supply and installHydroponicsystemH.H. Shiekh Mohammed Bin ZayedPrivate Office.90 Days2011AED 550,000

Company Details6. Past ProjectsPROJECTCLIENTDURATIONYEARVALUE2 ha Hydroponicgreenhouse projectKhalifa fund6 Months2011AED 4.800,000Al Ain Mall newextention waterfeatre projectLea engeneering9 Days2011AED 910,000

Operational Standards7. Quality AssurancePREFACE7.1MISSION STATEMENT7.2REFERENCE DOCUMENTS7.3TERMS & DEFINITIONS7.4QUALITY MANAGEMENT SYSTEM7.5MANAGEMENT RESPONSIBILITY7.6SCOPE7.7QUALITY OBJECTIVES7.8QUALITY MANAGEMENT SYSTEM PLANNING7.9PLANNING & PRODUCT REALIZATION7.10CLIENT RELATED PROCESSES7.11PURCHASING7.12CONTROL OF MEASURING EQUIPMENT7.13MEASUREMENT, ANALYSIS & lopmentDeliver productDeliverytingTesSpecifyfeatures,RequSpe ircsQualityAssurancesisalyAn uotrtppoSuBuild

Operational Standards7. Quality AssuranceCOMMITMENT TO QUALITYThe services we provide, from initial enquiry through to Implementation andcompletion are managed in accordance with a quality plan tailored to meet theclients’ specific requirements.In order to ensure compliance with FLORA ENGINEERING SERVICES QualityManagement System, regular internal audits are carried out throughout theorganization.

Operational Standards7. Quality AssuranceQUALITY POLICYFLORA ENGINEERING SERVICES are committed to consistently meetingcustomers’ expectations in service, delivery and product satisfaction.FLORA ENGINEERING SERVICES promotes continuous improvement of customersatisfaction by maintaining and continually reviewing a compliant QualityManagement System.To this end, each section is required to:Ċ Maintain staff, who are able to interpret, clarify and conform to the clients’requirements.Ċ Ensure, by proper selection and examination that goods supplied and/orincorporated are suitable, fit for purpose and safe.Ċ Ensure that goods and systems are installed in a satisfactory manner.Ċ Ensure completed installations are proper1y operational and maintenance freewherever possible.Ċ To observe the company Quality Assurance Manual and Procedures (and/or anyand all project specific Quality Plans)Ċ Property plan, control and document, in a systematic manner, those proceduresnecessary to provide the specified level of Quality Assurance.Ċ Maintain such records as will substantiate the Quality Assurance appliedthroughout each project undertaken.Ċ Provide evidence of quality by demonstration where required.Ċ Determine and define the design intent and performance standard.Ċ Convey appropriate design parameters to those responsible for purchasing,installing, erecting or maintaining the product.In endorsement of the above, the Quality Assurance Manager has been given theauthority to promote and support the QA function at aLL levels withinthe organization.

Operational Standards7. Quality AssuranceSTATEMENT OF INTENTAs part of FLORA ENGINEERING SERVICES’ continuing program of QualityAssurance, it strives to achieve Zero Defects in all installations, in partnership withthe client.For such standards to be achieved, it is necessary for all parties to the project tobe actively involved in a team approach with the spirit of co-operation to recognizeand implement the standards outlined within the contract documentation frominception to completion.FLORA ENGINEERING SERVICES undertakes to promote continual professionaldevelopment of its project management teams and sub-contractors, to ensure anappropriate level of experience is matched to each particular project.To facilitate zero defects, FLORA ENGINEERING SERVICES, together with itsclients, jointly undertake the following: Ċ %&'INE THE SCOPE- PLAN- PROGRAMME Ċ 3&7*&8 50 #6*-% "#*-*5: 4&5 "/% "(3&& 45"/%"3%4 Ċ #3&&% " 6-563& 0' "3& Ċ 0/5*/6064 .0/*503*/( 0' O PROCUREMENTO INSTALLATIONO COMPLETIONS Ċ *.1-&.&/5 " %& 4/"( 50 ;&30 %&'& 54This is a policy of continuous development designed to enhance the productsFLORA ENGINEERING SERVICES to deliver the mutual benefit of the client and ourcompany, in its desire for long term relationshipsand reputation.

Operational Standards7. Quality Assurance7.1 MISSION STATEMENTOur quality policy statement indicates our commitment as a company, and focuseson areas which are important to us, in achieving client satisfaction, and continualimprovement.Our quality policy statement acts to provide the direction and framework forestablishing key performance indicators (KPI's) and for establishing new qualityobjectives and review of existing ONES.FLORA ENGINEERING SERVICES ensures all staff, at all levels, have anunderstanding of the quality policy. It is communicated throughout theorganization using various methods, such as regular training,discussions andreinforcement at management review meetings.The quality policy is also reviewed for its continuing suitability at scheduledmanagement review meetings.In order to maintain and to ensure the continuity of its quality policy and tomaintain the continuousimprovement in the process, FLORA ENGINEERING SERVICES is committed to theobjectives inimplementing and maintaining a quality management system through theparticipation of its employees.FLORA ENGINEERING SERVICES have identified the processes required fora quality management system and these processes are established and monitoredregularly.FLORA ENGINEERING SERVICES also reviews the internal training requirementsduring management review meetings and when new procedures or practices areimplemented. Teamwork is encouragedas paramount.Consideration is also given to resource requirements to meet the continuallyimproving quality management system.

Operational Standards7. Quality Assurance7.1.2 ApplicationFLORA ENGINEERING SERVICES QMS utilizes the process approach contained ininternational standards (ISO 9001 2000) to enhance our ability to continuallyimprove.The QMS documentation includes statements of FLORA ENGINEERING SERVICES’quality policy and quality objectives, documented procedures and other documentsrequired to ensure effective planning, operation and control of key QMS processes,as well as records being established and maintained, which provide evidence ofconformity to requirements, and show the effectiveness of the QMS.7.2 REFERENCE DOCUMENTSAny normative reference in this manual is to ISO 9000 2000.Internal documentation followed is referenced within this manual.7.3 TERMS & DEFINITIONSThe term 'organization' used in this manual refers to FLORA ENGINEERINGSERVICES L.L.C.'Supplier and Sub-Contractor' are synonymous and apply to any external source,which is used to acquire purchased goods and/or services.'Consultant' applies to an external source which is used for design or other consultative service.

Operational Standards7. Quality Assurance7.4.2 Quality Management System7.4.1 General RequirementsAt FLORA ENGINEERING SERVICES, the QMS is part of the overall managementsystem, which establishes, implements, and documents the quality policy, andrelated processes for providing services which meet or exceed the clientrequirements.The identified processes needed for the quality management system, theirsequence and interaction of the processes are documented in Flow Chart form.The processes are clearly defined and described in the following sections.7.4.2 Document Requirements7.4.2.1 GeneralThe QMS documentation includes statements of FLORA ENGINEERING SERVICES’quality policy and quality objectives, documented procedures and other documentsrequired to ensure effective planning, operation and control of key QMS processes,as well as records being established and maintained, which provide evidence ofconformity to requirements, and show the effectiveness of the QMS.

Operational Standards 2VBMJUZ "TTVSBODF7.5 MANAGEMENT RESPONSIBILITY7.5.1 Management Commitment'-03" &/(*/&&3*/( 4&37* &4 TFOJPS NBOBHFNFOU UFBN BSF SFTQPOTJCMF GPS UIF JNQMFNFOUBUJPO NBJOUFOBODF BOE JNQSPWFNFOU PG UIF RVBMJUZ NBOBHFNFOU TZTUFN 5IFZ BSF GVSUIFS SFTQPOTJCMF UP FOTVSF Ċ PNNVOJDBUJPO UP UIF PSHBOJ[BUJPO UBLFT QMBDF FOTVSJOH UIF VOEFSTUBOEJOH PG JNQPSUBODF JO BDUVBM NFFUJOHT XJUI DMJFOUT Ċ .BJOUBJOJOH UIF RVBMJUZ QPMJDZ Ċ &TUBCMJTIJOH BOE SFWJFXJOH RVBMJUZ PCKFDUJWFT Ċ 6OEFSUBLF NBOBHFNFOU SFWJFXT Ċ &OTVSF BWBJMBCJMJUZ PG SFTPVSDFT 7.5.2 Client focus4FOJPS NBOBHFNFOU FOTVSFT UIBU DMJFOU SFRVJSFNFOUT BSF NFU BOE TUFQT UBLFO UP FOIBODF UIF DMJFOUTă TBUJTGBDUJPO 4FF MJFOU 3FMBUFE 1SPDFTT 4FDUJPO 7.5.3 FLORA ENGENEERING SERVICES L.L.C. Quality Policy:"U '-03" &/(*/&&3*/( 4&37* &4 - - XF BSF DPNNJUUFE UP DPOTJTUFOUMZNFFUJOH PVS MJFOU T FYQFDUBUJPOT JO TFSWJDF EFMJWFSZ JOTUBMMBUJPO BOE QSPEVDU VTF 8F QSPNPUF DPOUJOVPVT JNQSPWFNFOU JO DMJFOU TBUJTGBDUJPO CZ NBJOUBJOJOH BOE SFWJFXJOH B 2VBMJUZ .BOBHFNFOU 4ZTUFN

Operational Standards 2VBMJUZ "TTVSBODF7.6 Scope'-03" &/(*/&&3*/( 4&37* &4 JT EFWFMPQJOH BOE JNQMFNFOUJOH UIF RVBMJUZNBOBHFNFOU TZTUFN 2.4 EFTDSJCFE IFSFBGUFS UP BTTJTU UIF PSHBOJ[BUJPO JO EFNPOTUSBUJOH JUT BCJMJUZ UP DPOTJTUFOUMZ QSPWJEF B TFSWJDF UIBU NFFUT UIFDVTUPNFST BOE BQQMJDBCMF SFHVMBUPSZ SFRVJSFNFOUT BOE UP PQFSBUF XJUI JODSFBTFE FĞFDUJWFOFTT BOE FġDJFODZ XJUI UIF PWFSBMM BJN PG FOIBODJOH UIF DMJFOUTBUJTGBDUJPO

Operational Standards7. Quality Assurance7.7 QUALITY OBJECTIVES7.7.1 Corporate Level ObjectivesĊ 5P achieve the quality policy, and to maintain and continually improvea Quality Management System.Ċ 5P meet Client expectations by effective communication and reviewof Client feedback.Ċ 5P provide clients with work of high standard, and to improve on timelycompletion of works.Establish both corporate and operational level quality objectives. Corporate qualityobjectives are documented and kept in 'Quality Objectives' files.These are measurable and achievable within a defined time period.These objectives are reviewed in scheduled management review meetings.Individuals, such as contracts managers, project managers, managers andsupervisors will monitor the performance of processes within their area(s) ofresponsibility, using their desired methods, and establish operational level qualityobjectives.These objectives are documented, deployed to individuals/individual working areasand are later reviewedfor achievement.7.7.2 Operational Level ObjectivesOperational level objectives are identified by each head of process, based uponimportance of functions in respective areas and implemented on approval from theM.D. Results are documented in the quality objectives file.

Operational Standards 2VBMJUZ "TTVSBODF 1SPKFDU .BOBHFNFOU 4JUF 0CKFDUJWFTĊ 5P FOTVSF DPSSFDU FYFDVUJPO PG BMM XPSLT JODMVEFE JO '-03" '03 "(3* 6-563"- 4&37* &4 TDPQF PG XPSLT JO BDDPSEBODF UP UIF DPOUSBDU DPOEJUJPOT DPOTUSVDUJPO QSPHSBNNF DPNQMJBODF XJUI SFMBUFE TQFDJğDBUJPOT BOE SFMBUFE BVUIPSJUJFT TUBOEBSET BOE SFHVMBUJPOT BTTVSJOH UIF IJHIFTU RVBMJUZ BOE XPSLNBOTIJQ TUBOEBSET BEIFSJOH UP '-03" '03 "(3* 6-563"- 4&37* &4 RVBMJUZ QPMJDZ BOE JO UIF CFTU DPTU FĞFDUJWF NBOOFS UP UIF GVMM TBUJTGBDUJPO PG UIF MJFOU Ċ 5P DPNNVOJDBUF BOE DP PQFSBUF XJUI BMM PUIFS DPSQPSBUF EFQBSUNFOUT UP FOTVSF TNPPUI ĠPX PG SFMBUFE QSPDFTTFT FUD F H NBUFSJBM BOE PS QMBOU QSPDVSFNFOU Ċ "TTJTUJOH UIF RVBMJUZ NBOBHFNFOU QFSTPOOFM JO SFWJFXJOH 2.4 UP FOTVSF DPOUJOVPVT JNQSPWFNFOU UISPVHI QSPWJEJOH SFUVSO QBUI GFFECBDL FWBMVBUJOH UP XIBU FYUFOU UIF DVSSFOU RVBMJUZ NBOBHFNFOU QSPDFEVSFT BSF BQQMJDBCMF GPS UIF EJĞFSFOU DPOEJUJPOT TJUVBUJPOT BOE TVHHFTUJOH XBZT PG JNQSPWFNFOU

Operational Standards 2VBMJUZ "TTVSBODFProcedure to Monitor Achievement of Objectives"DIJFWFNFOUT PG PCKFDUJWFT BSF NFBTVSFE VTJOH UPPMT UIBU DPOTJTU PG TPNF PS BMM PG UIF GPMMPXJOH Ċ 1SPHSBNNF 1SPHSFTT IBSUTĊ )JTUPHSBNTĊ .BUFSJBM "QQSPWBM 4UBUVT 4DIFEVMFTĊ .BUFSJBM 1SPDVSFNFOU 4DIFEVMFTĊ BTI ĠPX NPOJUPSJOHĊ PNQBSJOH PO TJUF BDUVBM QSPHSFTT BHBJOTU QMBOOFE QSPHSFTT BT QFS UIF DPOTUSVD UJPO QSPHSBNNF JODMVEJOH SFMFWBOU BDUJWJUJFT XIJDI NJHIU CF BĞFDUFE CZ PS FĞFDUJOH '-03" &/(*/&&3*/( 4&37* &4 BDUJWJUJFT IJHIMJHIUJOH BOZ EJTDSFQBODJFT BOE PS XFBL QPJOUT JO UIF QSPHSFTT NFFUJOHT UP PWFSDPNF TVDI TJUVBUJPOT Ċ PNQBSJOH EBUB JO QSPHSFTT NFBTVSJOH UPPMT PO EBJMZ XFFLMZ NPOUIMZ JOUFSWBMT UP FWBMVBUF QSPHSFTT JNQSPWFNFOU BOE BDIJFWFNFOUT BOE UP JEFOUJGZ XFBL QPJOUT Ċ PMMFDUJOH GFFECBDL GSPN SFMFWBOU QBSUJFT JODMVEJOH MJFOU DPOTVMUBOU BOE TVC DPOUSBDUPST Ċ 1SFQBSJOH EBJMZ BDUJWJUZ QMBOOJOH SFQPSUT BOE DPNQBSJOH UP BDUVBM BDIJFWFNFOUT Ċ 8PSLTIPQ %SBXJOH 4VCNJUUBM BQQSPWBM 4DIFEVMFT

Operational Standards 2VBMJUZ "TTVSBODF7.7.4 Human Resources and Administration ObjectivesĊ 5P NBUDI UIF NPTU TVJUBCMZ RVBMJğFE QFSTPOOFM UP UIF KPC EFTDSJQUJPO GPS FBDI BOE FWFSZ QPTJUJPO XJUIJO UIF PSHBOJ[BUJPO Ċ "MM QFSTPOOFM UP CF BOOVBMMZ BTTFTTFE GPS QFSGPSNBODF Ċ "EESFTT BOZ HSJFWBODFT UIBU BOZ NFNCFS PG TUBĞ NBZ IBWF JO B UJNFMZ NBOOFS .FUIPET PG NPOJUPSJOH BDIJFWFNFOU PG PCKFDUJWFT Ċ BSFGVM SFWJFXJOH PG 7ăT QSJPS UP JOUFSWJFX BOE FOTVSJOH EFUBJMFE JO EFQUI JOUFSWJFX CZ RVBMJğFE QFSTPO Ċ "SSBOHJOH QSPCBUJPO QFSJPE BOE BOOVBM TUBĞ BQQSBJTBMT XJUIPVU EJTSVQUJPO Ċ 1FSJPEJDBM NFFUJOHT XJUI FNQMPZFFT UP EFUFSNJOF BOE SFTPMWF BOZ FNQMPZFF QSPCMFNT Ċ *NQMFNFOUBUJPO PG USBJOJOH QSPHSBNNFT 7.7.5 Quantity Surveyor Department Objectives.Ċ 5P FOTVSF BMM NBUFSJBM QSPQPTFE JT JO DPNQMJBODF XJUI SFMFWBOU TQFDJğDBUJPOT ESBXJOHT Ċ 5P FOTVSF BMM FYUFSOBM TFSWJDFT UP CF QSPWJEFE DPNQMZ XJUI SFMFWBOU TQFDJğDBUJPO ESBXJOHT BOE IBWF SFMFWBOU FYQFSUJTF Ċ 5P FOTVSF FYUFSOBM TFSWJDF QSPWJEFST IBWF DBQBCMF GBCSJDBUJPO GBDJMJUJFT UP DPNQMZ XJUI UIF TQFDJğDBUJPO ESBXJOH SFRVJSFNFOU DPNQMJBODF Ċ 5P FOTVSF BMM QVSDIBTFE NBUFSJBMT DPNQMZ XJUI UIF SFMFWBOU TQFDJğDBUJPOT Ċ 5P NFFU QSPKFDU SFRVJSFNFOUT CZ FOTVSJOH UJNFMZ NBUFSJBM EFMJWFSZ XJUIJO UIF SFRVJSFE QFSJPET

Operational Standards 2VBMJUZ "TTVSBODFMethods of monitoring achievement of objectives.Ċ PNQMJBODF TUBUFNFOU UFDIOJDBM MJUFSBUVSF DBUBMPHVFT BOE UFTU DFSUJğDBUFT BSF PCUBJOFE TVCNJUUFE UP SFMFWBOU TVQFSWJTPSZ CPEZ GPS BQQSPWBM Ċ 0CUBJO EFMJWFSZ DPNQMJBODF TUBUFNFOU Ċ 6OEFSUBLF QSF PSEFS NFFUJOH T BOE SFWJFX TFSWJDF QSPWJEFST DPNQMJBODF BOE DBQBCJMJUJFT Ċ 6OEFSUBLF DPNQMJBODF BTTFTTNFOU WJTJUT UP QSPQPTFE GBCSJDBUJPO GBDJMJUJFT Ċ &OTVSF UJNFMZ TVCNJTTJPO PG DPNQMJBOU TIPQ ESBXJOHT UP SFMFWBOU TVQFSWJTPSZ CPEZ GPS BQQSPWBM 1SPDVSFNFOU %FQBSUNFOU 0CKFDUJWFTĊ 5P HJWF B DPNQFUJUJWF DPNQMJBOU BOE DPNQMFUF RVPUBUJPO UFOEFS GPS UIF XPSLT Ċ 5P QSPWJEF TVCTUBOUJWF WBSJBUJPO QSJDFT GSPN DIBOHFT UP DPOTUSVDUJPO ESBXJOHT .FUIPET PG NPOJUPSJOH BDIJFWFNFOU PG PCKFDUJWFTĊ PNQMJBODF TUBUFNFOU JT PCUBJOFE UP FOTVSF DPNQMJBODF PG QSPEVDU NBUFSJBM UP SFRVJSFNFOUT Ċ 1SPDVSFNFOU TDIFEVMFT JT VQEBUFE PO B XFFLMZ CBTJT BOE DJSDVMBUFE UP FOTVSF UJNFMZ EFMJWFSZ JT CFJOH NFU &TUJNBUJOH %FQBSUNFOU 0CKFDUJWFTĊ 5P HJWF B DPNQFUJUJWF DPNQMJBOU BOE DPNQMFUF RVPUBUJPO UFOEFS GPS UIF XPSLT Ċ 5P QSPWJEF TVCTUBOUJWF WBSJBUJPO QSJDFT GSPN DIBOHFT UP DPOTUSVDUJPO ESBXJOHT

Operational Standards 2VBMJUZ "TTVSBODFMethods of monitoring achievement of objectivesĊ " EFUBJMFE CJMM PG RVBOUJUJFT #02 UP CF QSFQBSFE GSPN UIF UFOEFS JTTVF ESBXJOHT BOE XIFSF OFDFTTBSZ QSJDFT PCUBJOFE GSPN DPODFSOFE TVQQMJFST TVC DPOUSBDUPST TFSWJDF TVQQMJFST 4FMFDUJPO PG TVDI XJMM CF GSPN UIF SFDPNNFOEFE MJTU DPOUBJOFE XJUIJO UIF UFOEFS EPDVNFOUT BOE PS IJTUPSJDBM VTF PNQMJBODF PG UIF QSPEVDU EFMJWFSZ QSJDF BOE QBZNFOU UFSNT BSF DPOTJEFSFE GPS UIF TFMFDUJPO PG NBLF BOE TVQQMJFS UP FOTVSF B DPNQFUJUJWF RVPUBUJPO JT QSPWJEFE Ċ "GUFS BXBSE DPOUSBDU DPOTUSVDUJPO ESBXJOHT BSF PCUBJOFE BOE SFWJFXFE JO DPNQBSJTPO UP UFOEFS ESBXJOHT BOZ DIBOHFT SFWJTJPOT PS BMUFSBUJPOT BSF MJTUFE BOE BEEJUJPOBM DPTUT FTUBCMJTIFE 0ODF DPNQMFUF UIF DPTU TVNNBSZ JT TVCNJUUFE UP MJFOU 4VQFSWJTPSZ #PEZ GPS BHSFFNFOU BOE SFDPSE 7.8 QUALITY MANAGEMENT SYSTEM PLANNING5IF 2.4 QMBOOJOH QSPDFTT JOWPMWFT UIF FTUBCMJTINFOU BOE DPNNVOJDBUJPO PG UIF RVBMJUZ QPMJDZ BOE PCKFDUJWFT UISPVHI JTTVBODF PG UIF NBOVBM BOE JUT BTTPDJBUFE QSPDFEVSFT BOE UISPVHI UIF QSPWJTJPO PG SFTPVSDFT OFFEFE GPS UIF FĞFDUJWFJNQMFNFOUBUJPO PG UIF 2.4 5IF NBOVBM DPOTUJUVUFT UIF PWFSBMM QMBO GPS FTUBCMJTIJOH NBJOUBJOJOH BOE JNQSPWJOH BO FĞFDUJWF 2.4 5IF NBOBHFNFOU SFWJFX QSPDFTT BOE JOUFSOBM BVEJU QSPDFTT FOTVSF UIF JOUFHSJUZ PG UIF 2.4 JT NBJOUBJOFE XIFO TJHOJğDBOU DIBOHFT BSF NBEF XIJDI BĞFDU BOZ LFZ QSPDFTTFT

Operational Standards 2VBMJUZ "TTVSBODF7.8.1 Responsibility, Authority & Communication.5IF RVBMJUZ NBOBHFNFOU SFQSFTFOUBUJWF 2.3 TFUT EJSFDUJPO BOE FOTVSFT UIF TVDDFTT PG UIF 2VBMJUZ .BOBHFNFOU 4ZTUFN UISPVHI DMFBS EFğOJUJPO BOEDPNNVOJDBUJPO PG 2.4 SFTQPOTJCJMJUJFT BOE BVUIPSJUJFT 0UIFS NFNCFST PG TFOJPS NBOBHFNFOU JODMVEJOH UIF .BOBHJOH %JSFDUPS0QFSBUJPOT .BOBHFS %FQBSUNFOU BOE 4FDUJPO .BOBHFST BOE DPOUSBDUT .BOBHFST 5IF JOUFS SFMBUJPOTIJQ PG TFOJPS NBOBHFNFOU BOE LFZ QFSTPOOFM JT EFQJDUFE JO UIF '-03" '03 "(3* 6-563"- 4&37* &4 0SHBOJ[BUJPO IBSU JO UIF BOOFYVSF PG UIJT NBOVBM *OEJWJEVBM SFTQPOTJCJMJUJFT GPS LFZ QFSTPOOFM BSF EFğOFE BOE DPNNVOJDBUFE JO UIF GPSN PG 3PMFT 3FTQPOTJCJMJUJFT PC %FTDSJQUJPOT " DPQZ JT SFUBJOFE JO UIF FNQMPZFF QFSTPOOFM *% ğMF NBTUFS DPQJFT BSF ğMFE JO UIF 3PMFT 3FTQPOTJCJMJUZ .BOVBM 7.8.1.1 Supporting DocumentsĊ 3PMFT 3FTQPOTJCJMJUZĊ 0SHBOJ[BUJPO IBSUĊ 5SBJOJOH &WBMVBUJPO 'PSNTĊ 4UBĞ "QQSBJTBM 'PSNT7.8.2 Management Representative5IF .BOBHJOH %JSFDUPS IBT BQQPJOUFE JEFOUJğFE B 2VBMJUZ "TTVSBODF .BOBHFNFOU BT UIF 2VBMJUZ .BOBHFNFOU 3FQSFTFOUBUJWF 5IJT QFSTPO IBT UIF BVUIPSJUZ XJUIJO UIF PSHBOJ[BUJPO UP FOTVSF UIBU UIF RVBMJUZ NBOBHFNFOU TZTUFN JT XPSLJOH BOEJT FĞFDUJWF 5IF 2.3 IBT PUIFS SFTQPOTJCJMJUJFT XJUIJO UIF PSHBOJ[BUJPO IPXFWFS UIJT QFSTPOIBT EJSFDU BDDFTT UP UIF.BOBHJOH EJSFDUPS BU BMM UJNFT PO BOZ JTTVF SFHBSEJOH UIF 2VBMJUZ.BOBHFNFOU 4ZTUFN

Operational Standards 2VBMJUZ "TTVSBODFThe QMR's responsibilities include:Ċ &OTVSJOH UIBU UIF QSPDFTTFT OFFEFE GPS UIF RVBMJUZ NBOBHFNFOU TZTUFN BSF FTUBCMJTIFE JNQMFNFOUFE BOE NBJOUBJOFE Ċ 3FQPSUJOH PO UIF QFSGPSNBODF PG UIF 2.4 BOE BOZ OFFE GPS JNQSPWFNFOU Ċ &OTVSJOH UIF BXBSFOFTT PG DMJFOU SFRVJSFNFOUT UISPVHIPVU UIF PSHBOJ[BUJPO 7.8.3 Internal Communication*U JT SFDPHOJ[FE UIBU JO PSEFS GPS B RVBMJUZ NBOBHFNFOU TZTUFN UP CF FĞFDUJWF JU JT OPU POMZ OFDFTTBSZ UIBU FNQMPZFFT LOPX UIFJS SPMFT SFTQPOTJCJMJUJFT BOE BVUIPSJUJFT CVU BMTP UIBU UIFSF BSF DMFBS BOE FĞFDUJWF XBZT GPS FNQMPZFFT XJUIJO UIF PSHBOJ[BUJPO UP DPNNVOJDBUF XJUI POF BOPUIFS 5IFSF BSF B WBSJFUZ PG JOUFSOBM DPNNVOJDBUJPO TZTUFNT JO QMBDF JODMVEJOH WJTJCMF TFOJPS NBOBHFNFOU BDUJWJUZBT XFMM BT Ċ /PUJDF #PBSETĊ *OUFSOFUĊ 4UBĞ .FFUJOHTĊ 5SBJOJOH 1SPHSBNTĊ &NQMPZFF QFSGPSNBODF SFWJFXTĊ 8PSLTIPQT

Operational Standards 2VBMJUZ "TTVSBODF7.8.4 Management Review5IF NBOBHFNFOU SFWJFX NFFUJOH UBLFT QMBDF JO PSEFS UP SFWJFX UIF DPNQMFUF2VBMJUZ .BOBHFNFOU 4ZTUFN %VSJOH UIFTF NFFUJOHT UIF FĞFDUJWFOFTT PG UIF 2.4 JT SFWJFXFE *OGPSNBUJPO TUVEJFE UP TFF JG PCKFDUJWFT BOE QMBOT BSF CFJOH BDIJFWFE BOE BSFBT XIFSF BDUJPO JT SFRVJSFE UP CF JNQMFNFOUFE 5IF GSFRVFODZ PG UIFTF NFFUJOHT JT TVġDJFOU UP FOTVSF UIF FĞFDUJWFOFTT PG UIF TZTUFN IPXFWFS JOJUJBMMZ NFFUJOHT BSF IFME FWFSZ NPOUIT 7.8.5 Resource Management5IF .BOBHJOH %JSFDUPS EFUFSNJOFT BOE FOTVSFT UIBU UIF SFTPVSDFT OFFEFE UPJNQMFNFOU BOE NBJOUBJO UIF 2.4 DPOUJOVBMMZ JNQSPWF JUT FĞFDUJWFOFTT BOE UP NBJOUBJO BOE DPOUJOVF UP JNQSPWF DMJFOU TBUJTGBDUJPO BSF DPOTJTUFOUMZ BWBJMBCMF 4VġDJFOU SFTPVSDFT BSF BMMPDBUFE GPS JNQMFNFOUJOH NBJOUBJOJOH BOE JNQSPWJOH UIF 2.4 BT XFMM BT FOIBODJOH DMJFOU TBUJTGBDUJPO BOE NFFUJOH DMJFOU SFRVJSFNFOUT 5IF SFTPVSDFT JODMVEF IVNBO SFTPVSDFT GBDJMJUJFT FRVJQNFOU BOE XPSLFOWJSPONFOU 7.8.5.1 Human Resources7.8.5.1.1 General'-03" &/(*/&&3*/( 4&37* &4 FOTVSF UIBU BMM FNQMPZFFT BSF DPNQFUFOU BU UIFJS EFMFHBUFE UBTLT &WFSZ DBSF JT UBLFO UP FOTVSF UIBU RVBMJğDBUJPO DSJUFSJB JT FTUBCMJTIFE CBTFE PO BO JOEJWJEVBMăT FEVDBUJPO FYQFSJFODF BOE USBJOJOH %FUBJMT PG LFZ QFSTPOOFM BSF BWBJMBCMF JO 3PMFT 3FTQPOTJCJMJUJFT .BOVBM

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