Aftermarket Policy And Procedure Manual - Haldex

VIII. STOCK ADJUSTMENTS (CONTINUED)A. Annual Stock Adjustments (Cont’d)4. All part numbers listed in the current published price list having aPOP Code A, B, C or N will be considered for stock adjustment credit,with the following exceptions:a) special order itemsb) broken standard packs5. The Customer must submit, in writing, the following information priorto a return authorization being issued:Part Number(s)Quantity of Part Number(s)Date of Invoice and Invoice Number(s) - If Available.Written request to return product must be submitted to:Haldex Brake Products CorporationCustomer Service Department10930 North Pomona AvenueKansas City, MO 64153-12566. A Stock Adjustment Authorization (SAA) number will be issued by theHaldex Customer Service Department to the Customer for all materialsauthorized for return.7. Stock adjustment returns will not be accepted without an authorizedSAA number or if returned by someone other than a Haldex Customer.8. The SAA number must be clearly displayed on the outside ofeach shipping container in the return goods shipment. Containersnot so identified will not be processed. At the Customer's request thecontainer will be returned freight collect or scrapped with no credit.9. Return materials must be shipped pre-paid to the location indicatedon each SAA.10. Stock adjustment returns are to be packaged separate from allother returns. Do not package cores or warranties with stockadjustments.Page 8

VIII. STOCK ADJUSTMENTS (CONTINUED)A. Annual Stock Adjustments (Cont'd)11. Haldex Customer Service Department will forward a Stock AdjustmentAuthorization Package to the Customer. This Package will contain theStock Adjustment Authorization (SAA) number, return instructions, alisting of acceptable materials, return shipment locations and theapproved return dollar amount.12. All parts will be inspected by Haldex to assure they are in good resalablecondition. The Customer will be notified of any material found by Haldexto be damaged, incomplete, non-operational and/or unauthorized forreturn. If the Customer does not respond to notification within thirty(30) days, unacceptable materials will be scrapped.13. Credit for acceptable material will be issued according to the Customercurrent net acquisition cost.14. If a Customer returns any product without authorization, Haldex willreturn the shipment unopened and freight collect.15. If a Customer return exceeds the authorized amount, the Customer willhave thirty (30) days to request return of the excess amount freightcollect. If disposition is not received, product will be scrapped.16. The following items cannot be returned under the annual stockadjustment: Merchandise that has a date code of more than three (3) years old. Rubber parts (diaphragms, boots, etc.) and kits containing morethan 50% rubber parts. Nonstandard package quantities. Liquids such as air system deicer. Items containing asbestos. Friction products (except for clutches and clutch packs) with datecodes more than three (3) years old. Merchandise manufactured as a customer special order oroversized lining. Any item not in the current published price list.Page 9

IX.CORE RETURNSA. Core Return Locations1. Non-friction Product Cores are to be returned to the HaldexMarion, North Carolina facility, using the Steps outlined below.Step 1Step 2Step 3Return All Air Product Cores To:Haldex Brake Products Corporation5334 Highway 221 SouthMarion, NC 28752(828) 652-9308Return Air Product Cores UsingOne of These Carriers:Fill Out A Bill of LadingUsing This Description:UPS Freight1-800-333-7400, Option 1www.upsfreight.comUsed Truck PartsNMFC 106610Fedex National LTL1-866-393-4585www.fedex.comThese guidelines are for Air product cores only.2. Friction Product Cores are to be returned to the nearest HaldexFriction Center as shown below.Columbia, SC 292091241 First Street South Ext.803-647-1308Houston, TX 770298811 Wallisville Road, Suite E713-672-8888Grand RapidsWyoming, MI 495095801 Weller Court, Suite D616-827-9641Little Rock, AR 722096800 Geyer Springs Road501-221-4384HarrisburgMiddletown, PA 170572700 Commerce Drive717-939-5928Vancouver, WA 986829116 NE 130th Avenue360-944-3070CANADACambridge, ON800-267-9247Ontario, CA 91761291 Kettering Drive909-974-1200These guidelines are for Friction product cores only.Page 10

IX.CORE RETURNS (CONTINUED)B. Various types of "Non-Friction" product cores (clutches, waterpumps, valves, etc.) can be combined in the same container for return.C. Cores considered for credit are listed:1. In the current Core Policy and Procedure Manual for “Non-Friction”Remanufactured Products (See L00036W at www.haldex.com).2. In the LF90139 Core Acceptance List for Friction Products.D. All core returns will be subject to full inspection and acceptanceby Haldex prior to any credit allowance. Guidelines for core acceptancecan be found in the current L00036W Core Policy and Procedure Manualat haldex.com.E. Brake Shoe Cores will be subject to full inspection andacceptance by the appropriate Haldex Friction Center. Guidelines for coreacceptance can be found in the current LF00059W Core Policy and ProcedureManual haldex.com.F. Core Return Shipments1. "Non-Friction" (air and misc. products) core return shipments exceeding500 lbs., can be shipped freight collect via Haldex’s approved carrier.(Refer to haldex.com website under the Policies link). Any “NonFriction” core return shipments smaller than these limits must be shippedprepaid. (Refer to current L00036W Core Policy and Procedure Manualfor details at haldex.com.)2. Friction shoe core returns of 100 - 1100 cores will receive prepaid freightwithin the 48 contiguous United States. For Returns exceeding 1100 cores,contact your Haldex Friction Center Manager for pre-authorization.3. All core returns must be accompanied by a completed Core SummaryReport -OR- the appropriate core return packing slip (L90138 Haldex AirProducts, L90139 Haldex Miscellaneous Products or LF90139 All FrictionProducts).4. Core returns must be clearly marked and shipped completely separatefrom other returns. All “Non-Friction” material must be packed insuitable containers. Friction Shoe Core Returns must be palletizedand shrink wrapped.Page 11

IX.CORE RETURNS (CONTINUED)G. Core Accounting Details. See current L00036W Core Policy and ProcedureManual at haldex.com.H. Warranty and other returns MUST NOT BE included with corereturns.I. RETURNS FROM NON-HEAVY DUTY GROUP CUSTOMERSWILL NOT BE ACCEPTED.X.WARRANTY INFORMATIONA. For standard warranty details refer to the Aftermarket Warranty PolicyForm L20221W at haldex.com. To make a warranty claim, complete formL90005. A copy of form L90005 can be obtained by contacting Haldex or byvisiting our website at haldex.com (click the Warranty link and select theAM Warranty Claim Form. The Haldex Warranty Claim Form (L90005)must be filled out completely. An incomplete warranty form may delaythe warranty process. Review all forms for completeness before submission.B. Haldex is not responsible for claims that are not returned toHaldex within ninety (90) days from the failure date.C. Warranty products must be packaged separately from otherreturns and are to be returned to the following locations(THIS INCLUDES ALL EXTENDED DAMAGE CLAIMS):1. All new and remanufactured Haldex non-friction products should bereturned to Kansas City.Large shipments (pallet size, bulk packages and shipments over 300 lbs.)are to be shipped freight collect to the proper Haldex Location viaHaldex’s preferred carrier (Contact the Haldex Warranty Department877-442-5339 for detailed information.) Packages less than 200 lbs. areto be shipped prepaid by a small package service with the shippingcharges defined on Warranty Claim Form (L90005). Credit forprepaid freight will be issued to the Customer with the warranty credit.Page 12

C. Warranty products must be packaged separately from otherreturns and are to be returned to the following locations(THIS INCLUDES ALL EXTENDED DAMAGE CLAIMS): - cont’d1. (cont’d from pg 12)Return All New and Remanufactured ("Non-Friction")Service Parts to:Haldex Brake Products Corporation10715 N.W. Airworld DriveKansas City, MO 64153-1215Phone: (816) 891-24702. All Friction ProductsWarranties must be tagged, marked and returned to the appropriateHaldex Friction Center. See listing of Haldex Friction Centers on Page 10.Return all Friction Product to the HaldexFriction Center where the Friction Productwas purchased. DO NOT RETURN ANY FRICTIONPRODUCT TO THE KANSAS CITY DISTRIBUTIONCENTER.NO FRICTION WARRANTY MATERIAL WILL BE ACCEPTED AT THEKANSAS CITY, MISSOURI HEADQUARTERS FACILITY LOCATED AT10930 NORTH POMONA AVENUE. ANY MATERIALS RECEIVED ATTHIS LOCATION WILL BE RETURNED FREIGHT COLLECT ORSCRAPPED PER CUSTOMER REQUEST.Page 13

X.WARRANTY INFORMATION (CONTINUED)D. If warranty is denied, the material will be disposed of based upon theCustomer's instructions on the Warranty Claim Form (L90005). Wheredisposition has not been defined and the warranty has been denied, materialwill be held for a maximum of thirty (30) days after Customer is notified. Ifthe Customer has not responded in thirty (30) days, the unwarrantablematerial will be scrapped and a credit will not be issued. Denied warrantypackages will be returned freight collect.E. Warranty material packages must have the Warranty Claim FormSerialized Number CLEARLY MARKED ON THE OUTSIDE OF THECONTAINER(S), AS WELL AS ON THE ACCOMPANYING SHIPPINGDOCUMENTS. Material that is not clearly identified with theserialized form number will not be processed.F. Date codes are found on the I.D. tag attached to the product or stampedinto the product and are in the following formats:Page 141.05/07XX (05)Month of the YearXX (07)Year(4 digits)2.206KXX (20)Week of the YearX YEAR6 967 978 989 99K Plant3.302A6KXXX (302)Day of the YearX SHIFTA FirstB SecondC ThirdX YEAR6 967 978 989 994.3028XXX (302)Day of the YearX (8)Year(4 digits)5.30296XXX (302)Day of the YearXX (96)Year(5 digits)6.302A06AXXX (302)Day of the YearX SHIFTA FirstB SecondC ThirdX YEAR01 200102 200203 200304 2004(3 digits anda letter)K PlantA Plant(3 digits, a letter,a digit and aletter)(3 digits, a letter,a digit and aletter)

X.WARRANTY INFORMATION (CONTINUED)7. D3029626(D Customer)XXX (302)Day of the YearXX (96)YearXX (26)Run8. O3029626(O OEM)XXX (302)Day of the YearXX (96)YearXX (26)RunG. Haldex reserves the right to inspect the vehicle and brake systemas part of the warranty evaluation.XI.COOPERATIVE ADVERTISING. The Haldex Cooperative Advertising Programis designed to work jointly with qualified Customers to promote Haldex products.In order to qualify, the promotion must directly link to a sales related activitydesigned to increase the sale of Haldex products.A. Funds1. Cooperative advertising funds are calculated at one-half percent(1/2 %) of the Customer’s prior year net sales.2. The Customer must have at least 100,000 in previous year’s netsales to qualify for cooperative advertising funds.3. Cooperative advertising funds are not available for government,transit, OEM, OES, Automotive, Export or for customers with less than 100,000 in previous year’s net sales.B. Guidelines1. All advertising must promote the sale of Haldex products. Example“Buy 3 Spring Brakes - Get a Haldex Hat.”, sales flyers featuring Haldexproducts, signage, vehicle wraps, calendars, etc.)2. Pre-approval from your Haldex Territory Manager is REQUIRED andwill also be subject to approval from the Regional Manager.3. Cooperative advertising funds are a joint partnership with Haldexand the Customer. Upon approval, Haldex may pay for up to half ofa promotion (depending on Customer’s available funds) as long asit has been pre-approved and qualifies.Page 15

XI.COOPERATIVE ADVERTISING (CONTINUED)B. Guidelines (continued)4. Items purchased through Custom Specialties Inc. websitehaldexstore.com or phone: 1-877-707-0882) will qualify for onehundred percent (100%) reimbursement. A fifty percent (50%) credit willbe issued for items purchased from outside vendors to support promotionactivities.5If other manufacturer’s logos are used with the Haldex logo, thereimbursement will be divided by the total number of manufacturerslisted.6. Haldex will not reimburse for any items using a non-conforming logo.C. Requirements1. All cooperative advertising funds must be used for the sole purpose ofpromoting and selling the Haldex brand and products.2. All cooperative advertising funds must feature approved Haldex brandlogos. Please verify with your Haldex Territory Manager to ensure youhave approved artwork.3. Incorrect usage of Haldex brand logos is not allowed and creditwill not be issued.4. When using other manufacturer’s logos for a promotion, Haldex willonly authorize payment for the equal division among other companies(up to the limit of Customer’s available funds).5. All requests must be approved by Territory Manager and RegionalManager prior to promotional activities. No requests will be approvedafter the activity has occurred.6. Customer account must be in good standing to receivereimbursement of cooperative advertising funds.7. Documentation requirements listed below must be fulfilled in orderto receive cooperative advertising credit.Page 16

XI.COOPERATIVE ADVERTISING (CONTINUED)D. DocumentationIn order to be considered for cooperative advertising credit, Customer mustsubmit a copy/photo of the item (flyer, promotional item, tearsheet, etc.)and a receipt or invoice. Haldex may require more detailed informationfrom the Customer.E. Time Period1. Qualified cooperative advertising funds must be used by December1st of each year. Reimbursement requests for qualified cooperativeadvertising funds must be submitted by December 1st of eachyear.2. Cooperative advertising funds do not carry over. If any fundsremain after December 1st, they will be forfeited - no exceptions.Haldex strongly encourages cooperative advertising funds to be usedon a quarterly basis.F. Expenses Not Covered Under Co-Op1. Cash awards, entertainment tickets, golf outings, sponsorships, travelexpenses, charitable contributions, free product, celebrity appearancesand gifts for employees that do not pertain to the Haldex Brand arenot covered under the Haldex Cooperative Advertising Program.2. Please contact your Haldex Territory Manager for authorization priorto your promotion to ensure it qualifies for the Haldex CooperativeAdvertising Program.Page 17

Disclaimer: The products described within thisliterature, including without limitation, productfeatures, specifications, designs, availability andpricing are subject to change by Haldex and itssubsidiaries at any time without notice.This document and other information from Haldex, itssubsidiaries and authorized distributors provideproduct and/or system options for furtherinvestigation by users having technical expertise. It isimportant that you analyze all aspects of yourapplication and review the information concerningthe product or system, in the current literature orcatalog. Due to the variety of operating conditionsand applications for these products or systems, theuser, through their own analysis and testing, is solelyresponsible for making the final selection of theproducts and systems and assuring that allperformance, safety and warning requirements aremet.AustriaHaldex Wien Ges.m.b.H.ViennaTel.: 43 1 8 69 27 97Fax: 43 1 8 69 27 97 27E-Mail: info.at@haldex.comKoreaHaldex Korea Ltd.SeoulTel.: 82 2 2636 7545Fax: 82 2 2636 7548E-Mail: info.hkr@haldex.comBelgiumHaldex N.V.BalegemTel.: 32 9 363 90 00Fax: 32 9 363 90 09E-Mail: info.be@haldex.comMexicoHaldex de Mexico S.A. De C.V.MonterreyTel.: 52 81 8156 9500Fax: 52 81 8313 7090BrazilHaldex do Brasil Ind. E Com. Ltda.São José dos CamposTel.: 55 12 3935 4000Fax: 55 12 3935 4018E-Mail: info.brasil@haldex.comCanadaHaldex Ltd.Cambridge, OntarioTel.: 1 519 621 6722Fax: 1 519 621 3924RussiaOOO “Haldex RUS”MoscowTel.: 7 495 747 59 56Fax: 7 495 786 39 70E-Mail: info.ru@haldex.comChinaHaldex Vehicle Products Co. Ltd.SuzhouTel.: 86 512 8885 5301Fax: 86 512 8765 6066E-Mail: info.cn@haldex.comSpainHaldex España S.A.GranollersTel.: 34 93 84 07 239Fax: 34 93 84 91 218E-Mail: info.es@haldex.comFranceHaldex Europe SASWeyersheimTel.: 33 3 88 68 22 00Fax: 33 3 88 68 22 09E-Mail: info.eur@haldex.comSwedenHaldex Brake Products ABLandskronaTel.: 46 418 47 60 00Fax: 46 418 47 60 01E-Mail: info.se@haldex.comGermanyHaldex Brake Products GmbHHeidelbergTel.: 49 6 221 7030Fax: 49 6 221 703400E-Mail: info.de@haldex.comUnited KingdomHaldex Ltd.Newton AycliffeTel.: 44 1325 310 110Fax: 44 1325 311 834E-Mail: info.gbay@haldex.comHungaryHaldex Hungary Kft.SzentlörinckátaTel.: 36 29 631 400Fax: 36 29 631 401E-Mail: info.hu.eu@haldex.comHaldex Brake Products Ltd.MIRA Technology ParkTel.: 44 2476 400 300Fax: 44 2476 400 301E-Mail: info.gbre@haldex.comIndiaHaldex India LimitedNasikTel.: 91 253 6699501Fax: 91 253 2380729 2016, Haldex AB - This material may contain Haldextrademarks and third party trademarks, trade names,corporate logos, graphics and emblems which are theproperty of their respective companies. The contentsof this document may not be copied, distributed,adapted or displayed for commercial purposes orotherwise without prior written consent from Haldex.PolandHaldex Sp. z.o.o.PraszkaTel.: 48 34 350 11 00Fax: 48 34 350 11 11E-Mail: info.pl@haldex.comUSAHaldex Brake Products Corp.Kansas CityTel.: 1 816 891 2470Fax: 1 816 891 9447ItalyHaldex Italia Srl.BiassonoTel.: 39 039 47 17 02Fax: 39 039 27 54 309E-Mail: info.it@haldex.comhaldex.comL20220W US Rev. 9/16 WEB ONLYHaldex develops and provides reliable andinnovative solutions with focus on brake and airsuspension products to the global commercialvehicle industry.Listed on the Stockholm Stock Exchange,Haldex has annual sales of approximately 3.9billion SEK and employs about 2,200 people.

A. Orders for all Haldex Brake Products Aftermarket (referred to throughout this document as Haldex) productsare to be directed to Haldex Brake Products Corporation, Attention: Customer Service Department: MAIL ORDERS 10930 North Pomona Avenue Kansas City, Missouri 64153 PHONE ORDERS (816) 891-2470 (800) 643-2374 FAX ORDERS (800) 533-1941 .