Vendor: EXIN Exam Code: ITIL-Foundation Exam Name: ITIL . - TeacherTube

Free VCE and PDF Exam Dumps from PassLeader Vendor: EXIN Exam Code: ITIL-Foundation Exam Name: ITIL-Foundation Question 151 – Question 180Visit PassLeader and Download Full Version ITIL-Foundation Exam DumpsQUESTION 151Which of the following activities would be performed by a process manager?1. Monitoring and reporting on process performance2. Identifying improvement opportunities3. Appointing people to required rolesA.B.C.D.All of the above1 and 3 only1 and 2 only2 and 3 onlyAnswer: AQUESTION 152Which role is accountable for the operational management of a process?A.B.C.D.Process practitionerProcess managerService managerChange managerAnswer: BQUESTION 153Which of the following statements is CORRECT for every process?1. It delivers its primary results to a customer or stakeholder2. It defines activities that are executed by a single functionA.B.C.D.Both of the above1 onlyNeither of the above2 onlyAnswer: BQUESTION 154Which of the following should be done when closing an incident?1. Check the incident categorization and correct it if necessary2. Check that the user is satisfied with the outcomeA.B.C.D.1 onlyBoth of the above2 onlyNeither of the aboveAnswer: BITIL-Foundation Exam DumpsITIL-Foundation Exam QuestionsITIL-Foundation PDF lITIL-Foundation VCE Dumps

Free VCE and PDF Exam Dumps from PassLeaderQUESTION 155Which of the following is NOT an objective of request fulfillment?A.B.C.D.To provide information to users about what services are available and how to request themTo update the service catalogue with services that may be requested through the service deskTo provide a channel for users to request and receive standard servicesTo source and deliver the components of standard services those have been requestedAnswer: BQUESTION 156Which process would you MOST expect to be involved in the management of underpinning contracts?A.B.C.D.Change managementService catalogue managementSupplier managementRelease and deployment managementAnswer: CQUESTION 157Which of the following are valid parts of the service portfolio?1. Service pipeline2. Service knowledge management system (SKMS)3. Service catalogueA.B.C.D.1 and 2 only3 only1 and 3 onlyAll of the aboveAnswer: CQUESTION 158A Service design package (SDP) would normally be produced for which of the following?1. A new IT service2. A major change to an IT service3. An emergency change to an IT service4. An IT service retirementA.B.C.D.2, 3 and 4 only1, 2 and 4 onlyNone of the aboveAll of the aboveAnswer: BQUESTION 159Which of the following are benefits to the business of implementing service transition?1. Better reuse and sharing of assets across projects and resources2. Reduced cost to design new services3. Result in higher volume of successful changesA.B.C.D.1 and 2 only2 and 3 only1 and 3 onlyNone of the aboveAnswer: CQUESTION 160Which of the following processes are performed by the service desk?1. Capacity management2. Request fulfillment3. Demand management4. Incident managementITIL-Foundation Exam DumpsITIL-Foundation Exam QuestionsITIL-Foundation PDF lITIL-Foundation VCE Dumps

Free VCE and PDF Exam Dumps from PassLeaderA.B.C.D.All of the above3 and 4 only2 and 4 only2 onlyAnswer: CQUESTION 161Remediation planning is BEST described in which of the following ways?A.B.C.D.Planning how to recover the cost of a changePlanning the steps required to be taken if a change is unsuccessfulPlanning how to compensate a user for a failed changePlanning how to advise the change requestor of a failed changeAnswer: BQUESTION 162Which statement BEST represents the guidance on incident logging?A.B.C.D.Incidents must only be logged if a resolution is not immediately availableOnly incidents reported to the service desk can be loggedAll incidents must be fully loggedThe service desk decide which incidents to logAnswer: CQUESTION 163Which problem management activity ensures that a problem can be easily tracked and management information can be tionEscalationAnswer: AQUESTION 164Which process is responsible for eliminating recurring incidents and minimizing the impact of incidents that cannot be prevented?A.B.C.D.Service level managementProblem managementChange managementEvent managementAnswer: BQUESTION 165What are the categories of events described in the ITIL service operation book?A.B.C.D.Informational, scheduled, normalScheduled, unscheduled, emergencyInformational, warning, exceptionWarning, reactive, proactiveAnswer: CQUESTION 166Which of the following is the BEST description of a centralized service desk?A. The desk is co-located within or physically close to the user community it servesB. The desk uses technology and other support tools to give the impression that multiple desk locationsare in one placeC. The desk provides 24 hour global supportD. There is a single desk in one location serving the whole organizationITIL-Foundation Exam DumpsITIL-Foundation Exam QuestionsITIL-Foundation PDF lITIL-Foundation VCE Dumps

Free VCE and PDF Exam Dumps from PassLeaderAnswer: DQUESTION 167Which of the following would be most useful in helping to implement a workaround as quickly as possible?A.B.C.D.A capacity databaseA definitive media libraryA request for changeA known error databaseAnswer: DQUESTION 168Which of the following would NOT be contained in a release policy?A.B.C.D.Naming and numbering conventionsEntry and exit criteria of the release into testingRoles and responsibilities for the releaseThe risk register for the releaseAnswer: DQUESTION 169Which reason describes why ITIL is so successful?A.B.C.D.The five ITIL volumes are conciseIt is not tied to any particular vendor platformIt tells service providers exactly how to be successfulIt is designed to be used to manage projectsAnswer: BQUESTION 170What type of record should you raise when a problem diagnosis is complete and a workaround is available?A.B.C.D.A service objectAn incidentA changeA known errorAnswer: DQUESTION 171Which two elements of financial management for IT services are mandatory?A.B.C.D.Budgeting and chargingAccounting and chargingBudgeting and accountingCosting and chargingAnswer: CQUESTION 172What is the primary focus of business capacity management?A. Management, control and prediction of the performance, utilization and capacity of individual elementsof IT technologyB. Review of all capacity supplier agreements and underpinning contracts with supplier managementC. Management, control and prediction of the end-to-end performance and capacity of the live, operationalIT servicesD. Future business requirements for IT services are quantified, designed, planned and implemented in atimely fashionAnswer: DITIL-Foundation Exam DumpsITIL-Foundation Exam QuestionsITIL-Foundation PDF lITIL-Foundation VCE Dumps

Free VCE and PDF Exam Dumps from PassLeaderQUESTION 173Which role is responsible for carrying out the activities of a process?A.B.C.D.Process ownerChange managerService managerProcess practitionerAnswer: DQUESTION 174Which process or function is responsible for monitoring activities and events in the IT infrastructure?A.B.C.D.Service level managementIT operations managementCapacity managementIncident managementAnswer: BQUESTION 175Which of the following options is a hierarchy that is used in knowledge management?A.B.C.D.Wisdom - Information - Data - KnowledgeData - Information - Knowledge - WisdomKnowledge - Wisdom - Information - DataInformation - Data - Knowledge - WisdomAnswer: BQUESTION 176At which stage of the service lifecycle should the processes necessary to operate a new service be defined?A.B.C.D.Service design: Design the processesService strategy: Develop the offeringsService transition: Plan and prepare for deploymentService operation: IT operations managementAnswer: AQUESTION 177Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge?A.B.C.D.Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumentedPublic frameworks are always cheaper to adoptPublic frameworks are prescriptive and tell you exactly what to doProprietary knowledge has been tested in a wide range of environmentsAnswer: AQUESTION 178Which of the following is an objective of business relationship management?A.B.C.D.To identify patterns of business activityTo ensure high levels of customer satisfactionTo secure funding to manage the provision of servicesTo ensure strategic plans for IT services existAnswer: BQUESTION 179The design of IT services requires the effective and efficient use of "the four Ps". What are these four Ps?A. People, process, partners, performanceB. Performance, process, products, plansITIL-Foundation Exam DumpsITIL-Foundation Exam QuestionsITIL-Foundation PDF lITIL-Foundation VCE Dumps

Free VCE and PDF Exam Dumps from PassLeaderC. People, process, products, partnersD. People, products, plans, partnersAnswer: CQUESTION 180Which of the following BEST describes service strategies value to the business?A.B.C.D.Allows higher volumes of successful changeReduction in unplanned costs through optimized handling of service outagesReduction in the duration and frequency of service outagesEnabling the service provider to have a clear understanding of what levels of service will make their customerssuccessfulAnswer: DVisit PassLeader and Download Full Version ITIL-Foundation Exam DumpsITIL-Foundation Exam DumpsITIL-Foundation Exam QuestionsITIL-Foundation PDF lITIL-Foundation VCE Dumps

Check the incident categorization and correct it if necessary 2. Check that the user is satisfied with the outcome A. 1 only B. Both of the above C. 2 only D. Neither of the above Answer: B . Free VCE and PDF Exam Dumps from PassLeader ITIL-Foundation Exam Dumps ITIL-Foundation Exam Questions ITIL-Foundation PDF Dumps ITIL-Foundation VCE Dumps .