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450, De Maisonneuve Blvd West, Montreal (QC) H3A 0H2IMPORTANT – Please read this document carefully and keep it for reference purposes. EFFECTIVE OCTOBER 18, 2020.CARDHOLDER AGREEMENT FOR THE FOLLOWING CARDS: DESJARDINS CLASSIC VISA*, DESJARDINS CASH BACK WORLD MASTERCARD*AND DESJARDINS PRESTIGE PLATINUM VISADesjardins credit card: Cash Back World Mastercard, Prestige Platinum VisaINFORMATION BOX — CARDHOLDER AGREEMENT FOR THE USE OF A CREDIT CARDApproved credit limitAnnual credit rateGrace periodMinimum payment foreach billing periodOther feesThe approved limits for your credit card are included in the document that you received with your newcredit card.19.90% for regular purchases.19.90% for cash advances.Rate of up to 19.90% maximum may apply to Accord D financing, depending on the terms agreedupon at the time of financing.21 daysIf you pay the total balance on your account statement in this time, we will not charge interest fees onthis amount. We calculate this grace period starting from the date the statement is issued.Exception: No grace period for cash advancesWe charge interest on cash advances starting on the transaction date. The following transactions areconsidered cash advances: withdrawals at ATMs, cheques, overdraft transfers, etc.Whichever is higher: 5% of your total balance of regular purchases, cash advances and the interest calculated onthis balanceOr 10Plus any amounts due for Accord D financing (for example, monthly instalments) and any pastdue amounts.Annual feesPrimary cardAdditional cardCash Back World Mastercard 50 10Prestige Platinum Visa 130 40Conversion fees on transactions in foreign currencyIf transactions in a foreign currency are charged to your account, we will convert them into Canadiandollars. The following fee will apply:2.50% of the transaction amount, after it has been converted into Canadian dollars.For example, if a U.S. dollar transaction is converted into 100 in Canadian dollars, you would becharged 2.50.We apply the exchange rate in effect on the transaction date. This rate is set by the credit cardpayment network.This table does not contain all of the information about your credit card. See your credit card contract for more information.

Desjardins credit card: Classic VisaINFORMATION BOX — CARDHOLDER AGREEMENT FOR USING A CREDIT CARD WITH A VARIABLE RATEApproved credit limitThe approved limits for your credit card are included in the document that you received with your newcredit card.Initial annual credit rate12.90% for regular purchases.12.90% for cash advances.These rates may be changed (see next section).Rate of up to 19.90% maximum may apply to Accord D financing, depending on the terms agreedupon at the time of financing.Annual credit rate that19.90%. This rate applies to your balance if we do not receive your minimum payment by the dueapplies if we don’t receive date indicated on your account statement. This rate will apply until you pay the minimum amountyour minimum paymentdue, as well as any amounts that are past due.by the due date21 daysGrace periodIf you pay the total balance on your statement in this time, we will not charge interest fees on this amount.We calculate this grace period starting from the date the statement is issued.Minimum payment foreach billing periodException: No grace period for cash advancesWe charge interest on cash advances starting on the transaction date. The following transactions areconsidered cash advances: withdrawals at ATMs, cheques, overdraft transfers, etc.If you used your card for the first time on or after August 1, 2019:Your minimum payment will be whichever is higher: 5%* of your total balance of regular purchases, cash advances and the interest calculated onthis balanceor 10Plus any amounts due for Accord D financing (for example, monthly instalments) and any pastdue amounts.*If you used your card for the first time before August 1, 2019, your minimum payment on thisbalance will be 2% until July 31, 2020, and then will increase gradually in accordance with thetable below:MINIMUM PAYMENT INCREASEEffective date of the increaseApplicable percentageAugust 1, 20202.5%August 1, 20213.0%August 1, 20223.5%August 1, 20234.0%August 1, 20244.5%August 1, 20255.0%Other feesFor more information, see section 6 of your contract.Annual feesPrimary cardClassic Visa* 30Additional cardNo fee*Annual fee on option1% BONUSDOLLARS Rewa 30Conversion fees on transactions in foreign currencyIf transactions in a foreign currency are charged to your account, we will convert them into Canadian dollars. Thefollowing fee will apply:2.50% of the transaction amount, after it has been converted into Canadian dollars.For example, if a U.S. dollar transaction is converted into 100 in Canadian dollars, you would be charged 2.50.We apply the exchange rate in effect on the transaction date. This rate is set by the credit card payment network.This table does not contain all of the information about your credit card. See your credit card contract for more information.1 As of April 27, 2014, the Low Interest Rate option and the BONUSDOLLARS option are no longer available. However, cardholders who had a card with one of these options as of April 27, 2014, can continue to enjoy themby paying these fees.

67207115A (04-2022)For the purposes of this Agreement, the cardholder andadditional cardholder(s) are collectively designated by theterm “the cardholder”. When the cardholder is issued a creditcard (the “card”) by the Fédération des caisses Desjardins duQuébec (“Desjardins”) and signs the card bearing his name,uses it for the first time or authorizes its use by a third party,he accepts the Cardholder Agreement (“The Agreement”)and any other accompanying documentation. The cardholderagrees to be jointly and severally liable for any indebtednessincurred through the use of the card, and if the cardholder iscomprised of more than one person, each person, includingany of their heirs, legatees and assigns, shall be jointly andseverally liable. This acceptance also signifies the cardholder’sacknowledgment of the request for the issuance of a card,regardless the form of signature used.1. DEFINITIONSIn this Agreement, the following terms shall have thefollowing meanings:access card: a debit card that is issued by a financial institutionand is subject to the terms and conditions applicable to the useof access cards;accessible device: automated teller machine, point-of-saleequipment, Touch-Tone telephone, computer, eligible mobiledevice for the Desjardins mobile payment service or any otherdevice enabling a cardholder to carry out transactions withthe card;balance of multiple purchases: the total of multiple purchasesmade within a deferred payment period - multiple purchases;Accord D financing: deferred payment financing, equalinstalment financing, deferred equal instalment financing,multiple purchases by equal instalments, cash advance by equalinstalments or an RRSP financing made with the card.balance transfer: cash advance requested by the cardholderto settle the unpaid balance on the cardholder’s credit cardaccount with a financial institution other than Desjardins, andwhich is credited directly by Desjardins to the other account;card: any credit card issued by Desjardins to the cardholder ora third party authorized by the cardholder, the use of which isgoverned by this Agreement and by any Agreement amendingor superseding this Agreement;cash advance: an advance of cash which can be obtainedusing the card or, where applicable, an access card used atautomated teller machines. Unless stipulated to the contrary,any reference in this Agreement to a cash advance also refersto an overdraft cash advance, a cheque and a balance transfer;cash advance by equal instalments : a cash advanceobtained with a card accompanied by a credit refundable by1monthly equal and consecutive instalments determined whenthe advance is made;cheque: a cheque drawn on the account of the cardholder;contactless technology: technology which allows a cardholderto make a payment using the card at participating merchants foran amount determined by the merchant without having to enteror swipe the card in point-of-sale equipment; this technologyallows the cardholder, for example, to simply “wave” the card or,where Desjardins allows, an eligible mobile device for which thecard has been set up, in front of the point-of-sale equipment,without having to sign a transaction slip or enter a PIN;deferred equal instalment financing: purchase by deferredpayment financing that, starting from the end of the deferredpayment period determined at the time of purchase, is payableby equal and consecutive monthly instalments determined at thetime of purchase;deferred payment financing: purchase of a good or serviceusing the card, for which repayment is deferred at the timeof purchase for a specific time period indicated on theaccount statement;deferred payment period – multiple purchases: the perioddetermined by the cardholder and the merchant within thecontext of multiple purchases by equal instalments during whichthe cardholder may make more than one purchase with the cardwithout having to pay credit charges;deferred payment period – RRSP financing: period determinedby the cardholder among those offered by Desjardins, whereapplicable, beginning upon the disbursement of an RRSPfinancing and during which only credit charges on the RRSPfinancing are payable by the cardholder;Desjardins mobile payment service: a service that usescontactless technology to allow the cardholder to carry outtransactions on his card with an eligible mobile device; unlessindicated otherwise, any reference in this Agreement to the cardis also a reference to the Desjardins mobile payment service,provided that the Desjardins mobile payment service only allowsthe cardholder to use credit to finance regular purchases, unlessDesjardins indicated otherwise;eligible mobile device: mobile device that meets Desjardins’srequirements and onto which the Desjardins mobile paymentservice application may be downloaded;equal instalment financing: the purchase of a good orservice using the card which is repayable by way of equaland consecutive monthly instalments determined at the timeof purchase;financial institution: the Caisse Desjardins Ontario Credit UnionInc. or the Caisse populaire acadienne ltée;SEE REVERSE45

folio: the folio assigned to the cardholder by his financialinstitution, as designated during his application for the overdrafttransfer service;interest rate: the rate used to calculate credit charges;multiple purchases by equal instalments: multiple purchasesof goods or services made during a deferred payment period multiple purchases by means of a card, for the accomplishmentof a specified project, for which the amount is repayable by wayof equal and consecutive monthly instalments determined at theend of the deferred payment period-multiple purchases;online account statement: an account statement thecardholder can visualize through a website or an applicationauthorized by Desjardins;overdraft cash advance2: cash advance on the card to coverany transaction on the said account when the balance availablein the holder’s PC account is insufficient;overdraft transfer3: service offered with the card wherebythe cardholder authorizes his financial institution to draw anoverdraft cash advance on his card to cover, when the balanceavailable on his PC account is insufficient, any transaction onthe said account, regardless of the nature of the transaction(withdrawal, cheque, bill payment, transfer, etc.), withoutexceeding 5,000 per day;PC account: personal chequing account held by the cardholderat his financial institution as designated in his application foroverdraft transfer;PIN: a personal and confidential identification number thecardholder must use with his card; for the purposes of thisAgreement, it is agreed that the PIN is personal, confidential anddistinct for the cardholder and each of the joint cardholders;point-of-sale equipment: electronic terminal equipped with acard reader and a keyboard to carry out transactions with a card(e.g.: point-of-sale terminal);regular purchase: the purchase of a good or service using theDesjardins card or the Desjardins mobile payment service, otherthan deferred payment financing, equal instalment financing,deferred equal instalment financing or multiple purchases byequal instalments;at the time the RRSP financing is made, in the same manner asa cash advance by equal instalments;signature: the method used by the cardholder to indicate hisconsent, regardless whether that indication be handwritten,electronic or verbal;transaction record: record given by certain accessible devicesconfirming a transaction made by the cardholder with his card;unauthorized transaction: transaction made after 1) thecardholder has reported his card or eligible mobile device lost orstolen; 2) the card has been cancelled or declared expired; 3)the cardholder, pursuant to this Agreement, has reported thatanother person may be aware of his PIN; 4) the cardholder wasforced, under threat, to hand over his eligible mobile device orcard or to give his PIN to a third party, subject to the cardholderfiling a complaint with the police authorities, notifying Desjardinsforthwith and collaborating with any subsequent investigation or5) the cardholder had his PIN stolen without his knowledge;2. USE OF CREDITThe cardholder agrees that the card allows its cardholder toobtain credit:a) for the payment of a regular purchase or in the form of cashadvances or by using a cheque;b) for equal instalments financing, deferred equal instalmentsfinancing, multiple purchases by equal instalments, a deferredpayment financing, a cash advance by equal instalmentsor an RRSP financing. The withdrawal by the cardholderof amounts deposited in his folio at his financial institutionsignifies his acknowledgment of the transaction, regardlessthe form of signature used to obtain the cash advance byequal instalments or the RRSP financing;c) by any other means Desjardins may establish.The cardholder may draw a cheque for any amount up tohis available credit limit. Cheques may not be used to makepayments on the cardholder’s account. The cardholder may notdraw a cheque if the minimum payment has not been made onthe account by the due date indicated on the account statementunder the Minimum Payment Due heading. The card may not beused for illicit purposes.RRSP financing4: advance of cash obtained using the card forthe purchase of a Desjardins RRSP product, for which paymentsof capital and credit charges may begin following a deferredcapital payment period at the cardholder’s request. During thisdeferred capital payment period, only the credit charges arepayable. At the end of the deferred capital payment period,payments of capital and credit charges are refundable by wayof equal and consecutive monthly instalments determined at thetime the RRSP financing is made. If the deferred capital paymentperiod is not requested, the RRSP financing is refundable byway of equal and consecutive monthly instalments determinedAny use of credit established in Section 2 is subject to a creditlimit, which is indicated on the document to which your card isattached at the time of receipt and on your account statement.Either limit may be increased, at the discretion of Desjardins,upon request from the cardholder, or decreased if Desjardinsdeems it appropriate after analyzing the cardholder’s file.67Desjardins reserves the right to suspend use of the card withoutnotice if it suspects any form of illicit, unauthorized or fraudulentuse of said card.3. MAXIMUM CREDIT AMOUNT

Any cash advance, cheque or purchase which results in theapplicable credit limit being exceeded shall in no way be regardedas a request to increase the credit limit. Any cash advance,cheque or regular purchase that results in your credit limit beingexceeded may be temporarily authorized by Desjardins, withoutany obligation on its part, and cannot, in any case, be regardedas a request to increase your credit limit, nor can it result in suchan increase of your credit limit. The cardholder is liable for theentire balance, whether or not it exceeds the credit limit. Thecardholder agrees to repay forthwith on demand any amountthat exceeds the credit limit.4. ANNUAL FEESThe annual fees, where applicable, are indicated in thefollowing table.Desjardins Classic Visa with lowinterest rateMAIN CARDADDITIONAL CARD 30No feeDesjardins Cash Back World Mastercard 50 10 per cardDesjardins Prestige Platinum Visa 130 40 per cardAn annual fee of 30 shall be payable when a cardholderbenefits from the Low Interest Rate option5 and/or the 1%accumulation BONUSDOLLARS Rewards Program option.5Any amount payable as an annual fee is deemed to be a regularpurchase for the purposes of Section 9 and will be charged tothe cardholder’s account when one or more cards are issuedand at each subsequent anniversary of the date of issuance.In the event that the card is cancelled within 60 days after theannual fee related to the cancelled card is charged, the fee willbe fully reimbursed to the cardholder.5. ACCOUNT STATEMENT PERIODOne or more account statements in paper or electronic format willbe sent on a monthly basis to the cardholder. It is the cardholder’sresponsibility to ensure that a monthly statement has beenreceived each month. If the cardholder does not receive suchstatement, he must immediately contact Desjardins. Desjardinsshall not be responsible if, for any reason, the cardholder doesnot receive the account statement or any other communicationsent to the address, or any other contact information, as shownin its records. It is the cardholder’s responsibility to promptlyadvise Desjardins of any change of address in order to ensurethat monthly statements are delivered to the appropriateaddress. The cardholder remains responsible for the paymenteven if he does not receive a statement or receives it late.credit charges on such indebtedness, in accordance with theterms and conditions of this Agreement. The cardholder shallpay in one payment, by no later than the due date shown onthe account statement for a given period, the aggregate ofthe following:a) at least 5% OF THE TOTAL of the following or 2%* OFTHE TOTAL of the following if the cardholder has the LowInterest Rate credit card and used this card for the first time1before August 1, 2019*: 1) the indebtedness remaining onthe account statement for the previous period; 2) regularpurchases during the period covered by the accountstatement; 3) cash advances obtained and cheques postedduring the period covered by the account statement; 4)applicable credit charges on indebtedness that was not paidon the due date shown on the account statement for theprevious period; and 5) applicable credit charges on cashadvances obtained and cheques posted during the periodcovered by the account statement; LESS 6) paymentsreceived since the date of the account statement for theprevious period; and 7) the amount of any transaction thathas led to a credit adjustment during that period; or 10, if5% or 2%*, as applicable, of the previously determinedamount is less than 10; andb) the monthly instalment(s) payable for the period coveredby the account statement in respect of purchases madeby way of equal instalment financing, multiple purchases byequal instalments, deferred equal instalment financing, cashadvances by equal instalments and RRSP financing; andc) any amounts payable on the date of the account statement inrespect of deferred payment financing; andd) any unpaid portion of the amount required to be paidby the payment due date set out in a previous accountstatement; ande) any other amount for which Desjardins gives notice to thecardholder requiring payment.* NOTE: The minimum payment will gradually INCREASE startingAugust 1, 2020, for certain cardholders.Cardholders who use their Low Interest Rate Desjardins credit cardfor the first time1 before August 1, 2019, will see their 2% minimumpayment percentage (as mentioned above in Section 6 a))gradually increase by half a percentage point every year, beginningon August 1, 2020 until it reaches 5% on August 1, 2025, inaccordance with the table below:6. MINIMUM PAYMENT FOR EACH BILLING PERIODThe cardholder shall repay to Desjardins all indebtednessincurred through the use of the card as well as applicableSEE REVERSE89

August 1, 20202.5%August 1, 20213.0%(on a full indemnity basis) incurred in collecting or attemptingto collect a required payment, costs that may be awarded asa result of a Court proceeding, as well as the costs incurred byDesjardins because a cheque or other instrument of paymentgiven by the cardholder has been dishonoured.August 1, 20223.5%8. TERMS OF PAYMENTAugust 1, 20234.0%August 1, 20244.5%August 1, 20255.0%If the cardholder pays in full the total indebtedness on theaccount statement within 21 days from the issuance date of themonthly statement, the cardholder will not incur credit charges,except on cash advances and cheques.MINIMUM PAYMENT INCREASEEffective date of the increase1Applicable percentageThe card is deemed to be used for the first time when oneof the following transactions is made: regular purchase, cashadvance, cheque or Accord D financing.The first monthly instalment for purchases made by way ofequal instalments financing, cash advances repayable by equalinstalments and RRSP financing will be billed on the first accountstatement issued following the transaction. The first monthlyinstalment for purchases payable by deferred equal instalmentsfinancing will be billed on the first statement issued following theend of the deferred payment period determined at the time ofpurchase. The first monthly instalment for multiple purchasesrepayable by equal instalments will be billed on the first accountstatement issued after the deferred payment period-multiplepurchases. The remaining monthly instalments will be billed onsubsequent consecutive account statements. The outstandingprincipal amount and any credit charges relating to deferredpayment financing, equal instalment financing, multiple purchasesby equal instalments, deferred equal instalment financing, cashadvances by equal instalments and RRSP financing may beprepaid in whole or in part prior to the due date, without penalty.The cardholder must choose a payment method which resultsin the cardholder’s payment being received by Desjardins on orbefore the payment due date, even if the cardholder’s paymentdue date falls on a weekend or a holiday.7. APPLICATION OF PAYMENTS9. INTEREST RATES AND CALCULATIONOF CREDIT CHARGESa) Regular purchases: credit charges shall not apply to regularpurchases appearing on the account statement providedthat the balance of all indebtedness and accrued creditcharges is paid in full by the due date shown on the accountstatement. Otherwise, credit charges are charged on regularpurchases appearing on the account statement based on theaverage daily balance from the date of each purchase until thepurchases are paid in full, at the annual interest rate in effectfor the period covered by the account statement. However,if the total balance outstanding indicated on a subsequentaccount statement is paid in full by the due date shown,purchases not yet paid shall be exempt from credit chargesfor the period for which full payment has been made.Annual interest rate: 19.90% or 12.90% if thecardholder benefits from the Low Interest Rate option.b) Cash advances (except balance transfers and cheques): allcash advances are subject to credit charges calculated on theaverage daily balance from the date they are made, at theannual interest rate in effect for the period covered by theaccount statement.Annual interest rate: 19.90% or 12.90% if thecardholder benefits from the Low Interest Rate option.Payments are used to cover, in this order: 1) credit chargesposted to the account statement; 2) monthly instalmentsposted to the account statement for equal instalment financing,deferred equal instalment financing, multiple purchases by equalinstalments, cash advances made under the equal instalmentsprogram and RRSP financing; 3) cash advances, chequesand regular purchases posted to the account statement, indecreasing order of applicable annual interest rate; 4) cashadvances and cheques that have not yet been posted to theaccount statement, in decreasing order of applicable annualinterest rate; 5) regular purchases that have not yet beenposted to the account statement. In the event that Desjardinsincurs any legal fees pursuant to this Agreement, such fees willbe charged after credit charges. In such case, the cardholderagrees to pay to Desjardins all sollicitor and client legal costsd) RRSP financing: RRSP financing is subject to credit chargescalculated from the date it appears on the account statementto the date it is paid in full, at the annual interest rate in effectfor the financing plan offered by Desjardins and chosen bythe cardholder. During a deferred payment period – RRSPfinancing, only credit charges are payable. At the end of the1011c) Cash advances by equal instalments: cash advances byequal instalments are subject to credit charges calculatedfrom the date they are posted to the account statement to thedate they are paid in full, at the annual interest rate in effectfor the financing plan offered by Desjardins and chosen bythe cardholder.Annual interest rate: based on the financing plan offered byDesjardins and chosen by the cardholder, up to a maximumof 19.90%.

deferred payment period – RRSP financing, payments ofprincipal and credit charges are payable as determined at thetime the RRSP financing was made.Annual interest rate: based on the financing plan offered byDesjardins and chosen by the cardholder, up to a maximumof 19.90%.e) Deferred payment financing: credit charges on purchasesmade by way of deferred payment financing are calculatedfrom the payment due date shown on the account statement,until such purchases are paid in full. If the total amount of apurchase made by way of deferred payment financing is notpaid in full on the due date shown on the account statement,it is automatically converted into a purchase by way ofequal instalments financing, repayable by equal consecutivemonthly payments (“converted balance”) as to principaland credit charges at the annual interest rate for the equalinstalments financing plan offered by the merchant in effect atthe date of conversion, by way of 12 equal monthly balanceif the converted balance is less than 1,000, by way of24 equal monthly payments if the converted balance is equalto or greater than 1,000 and less than 3,000, or byway of 36 equal monthly payments if the converted balanceis equal to or greater than 3,000. Notice to this effectshowing the number of payments and the monthly amountof the converted balance resulting from the conversion fromdeferred payment financing to equal instalments financing willbe sent to the cardholder at least 30 days before the firstpayment due date. If, between the notice date and the duedate shown on the account statement, the cardholder makesa partial payment only of a purchase made by way of deferredpayment financing, the unpaid balance of such deferredpurchase will be payable according the monthly amount set forthe converted balance as shown on the notice until the balanceis paid in full.Annual interest rate: in accordance with the rate applicable tothe equal instalment financing plan in effect on the conversiondate, up to a maximum of 19.90%.f) Equal instalment financing: purchases by equal instalmentsare subject to credit charges calculated starting from the datethey are posted to the account statement until they are paidin full, at the annual interest rate in effect for the financing planoffered by the merchant.Annual interest rate: in accordance with the financing planoffered by the merchant, up to a maximum of 19.90%.g) Deferred equal instalment financing: purchases bydeferred equal instalment financing are subject to creditcharges calculated from the end of the deferred paymentperiod determined at the time of purchase and shown on theaccount statement until such time as purchases are paid infull, at the annual interest rate in effect for the financing planoffered by the merchant.12Annual interest rate: in accordance with the financing planoffered by the merchant, up to a maximum of 19.90%.h) Multiple purchases by equal instalments: multiplepurchases by equal instalments are subject to credit chargescalculated from the end of the deferred payment period untilthey are paid in full, at the annual interest rate in effect for thefinancing plan offered by the merchant.Annual interest rate: in accordance with the financing planoffered by the merchant and the total amount of multiplepurchases made during the deferred payment period –multiple purchases, up to a maximum of 19.90%.i) Cheques and balance transfers: all cheques and balancetransfers are subject to credit charges based on the dailyaverage balance of the cheques and balance transfers,starting from the date the cheque is cashed or the balance istransferred, at the annual interest rate in effect for the periodcovered by the account statement.Annual interest rate: 19.90% or 12.90% if thecardholder benefits from the Low Interest Rate option.If the cheques provided to the cardholder or Desjardinsbalance transfer offer provides for the application of a lowerannual interest rate, this other rate will apply to the chequesand balance transfers only during the period indicated byDesjardins to the cardholder (the “promotional period”). Atthe expiry of the promotional period, the applicable annualinterest rate returns to 19.90% or 12.90% if thecardholder benefits from the Low Interest Rate option.In all cases, any reversal of payment and any dishonouredpayment made by cheque or by preauthorized debit will generatecredit charges at the applicable rate

Accord D financing: deferred payment financing, equal instalment financing, deferred equal instalment financing, multiple purchases by equal instalments, cash advance by equal instalments or an RRSP financing made with the card. balance transfer: cash advance requested by the cardholder to settle the unpaid balance on the cardholder's credit card

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