OR ACL E D AT A SH E ET Oracle Communications Operations .
ORACLE DAT A SHEETOracle CommunicationsOperations MonitorAs a proactive call monitoring solution, Oracle Communications OperationsMonitor captures and analyzes all required signaling messages and mediafrom the network, providing full correlation and quality metrics in real time. Italso enables easy-to-use, drill-down troubleshooting for root-cause analysisof any reported problem related to a user, user group, trunk, network device,or Internet Protocol (IP) address.END-TO-END NETWORKINGVISIBILITY AND MONIT ORINGOverviewOracle Communications Operations Monitor is part of the Oracle CommunicationsKEY FEATURES End-to-end call correlation andanalytics in real time Segmentation of the network path forfast and accurate problemlocalizationSession Monitor product family, an end-to-end network visibility and monitoring softwaresystem that increases the ROI of Long Term Evolution (LTE), IP Multimedia Subsystem(IMS), voice over IP (VoIP), and unified communications (UC) deployments andprovides an unprecedented view of the network for both operations management and indepth troubleshooting. Oracle Communications Session Monitor products enableOn-demand troubleshooting down tothe individual subscriber, customer,or employeeenterprises and service providers to quickly and securely deploy IP communications Media quality analysis, including RFactor and MOS scoresproviders, with more than 200 deployments globally, including many tier-1 service Unparalleled insight into and analysisof signaling messages networks, reduce operational costs, generate additional revenue and minimize churn. Itis a proven, carrier-grade solution for enterprise networks and fixed and mobile serviceproviders.Oracle Communications Session Monitor products capture all signaling messages fromEmbedded software to eliminateneed for additional monitoringequipment in the networkthe network, using network probes linked to an unrivaled correlation engine, with theIntuitive and simple GUI(COTS) hardware and as software components that are integrated into Oracle’s sessionKEY BENEFITSresults viewable through a web-architected GUI. Network probes are available asOracle Communications Session Monitor probes that run on commercial-off-the-shelfborder controller (SBC) service delivery platforms. Oracle Communications Session Utilizes Oracle SBC’s integratedmonitoring capabilities Reduces operational costs Increases service quality Offers unrivaled functionalityKPIs and statistics, network equipment statistics and information, and user group and Improves overall efficiencytrunk information. It offers drill-down into the network, providing diagrammatic call flow Eliminates need for individual or bulkprovisioninganalyses with full protocol details, raw capturing, and registrations end to end. Provides full visibility into user activityin real timeMajor Advantages Usable in IP communication networksfrom any vendorOracle Communications Operations Monitor offers many advantages to serviceMonitor products are a 100 percent passive, nonintrusive solution that is vendoragnostic and supports any next-generation network architecture.Oracle Communications Operations Monitor offers full, end-to-end correlation of all callsin real time. It enables network-wide views of calls and registrations as well as globalproviders and enterprises. For example, it
ORACLE DAT A SHEET Reduces operational costs. With Oracle Communications Operations Monitor, staffmembers work more efficiently by saving time on problem identification andresolution. Comprehensive and accurate reports on problems lead to easier, fastercommunication with vendors and partners, and monitoring efforts are minimized whenKPIs of the application and network layers are leveraged Increases service quality. Potential issues are identified before service is affected.Network operations personnel can easily browse through the application layerbehavior to identify problems beyond device statistics Enhances efficiency. With Oracle Communications Operations Monitor, it is possibleto perform safer configuration changes and introduce new equipment into the networkmore efficiently. Oracle Communications Operations Monitor also enables a dramaticdecrease in the time required to close tickets and facilitates reporting on serviceavailability with applications layer statistics. Offers unrivaled functionality. Oracle Communications Operations Monitor offersreal-time correlation of all calls and it offers flexible, network-wide, specific KPIs andstatistics. It is designed with real operations tasks and problems in mind and providesreal-time and historical tracing Improves overall efficiency. Oracle Communications Operations Monitor’s fast andeasy troubleshooting drastically reduces the mean time to close support tickets andincreases customer satisfaction through direct, fast, effective assistance. Manyreported issues can be closed directly in first-line support through a quick customerexperience overview Doesn’t require provisioning. All information is gathered automatically for all users,and new users are visible immediately after connecting to the network. SBCconfigurations including SIP devices, trunks, and hostnames are automaticallyimported. There is no need to perform individual or bulk provisioning of userinformation, so deployment can take place in days Provides comprehensive views of customer experiences. Network operators gainfull visibility into user activity in real time, improving operational efficiency andenabling proactive management of the customer experience Delivers shortened incident response times. Swift and efficient troubleshootingreduces trouble ticket closure times and increases customer satisfaction throughimmediate and responsive assistance Is vendor-independent. All Oracle Communications Session Monitor products canbe deployed in IP communication networks from any vendor, and they’re fullyagnostic in terms of monitored networks Is cloud capable. Data transmission links from probes to Oracle CommunicationsSession Monitor products can be secured using TLS and because the connection isinitiated from the probes ensures that they can work through NAT and firewallsORACLE COMMUNICAT ION S SESSIONMONITOR FAMILYOracle Communications SessionMonitor products are a robust networkintelligence solution that helps serviceproviders and enterprises to improveproductivity and efficiency by providing ahigh-level overview of what is actuallyhappening in their networks. UsingOracle Communications SessionMonitor products with Oracle’s networksession delivery and controlinfrastructure products allows serviceproviders and enterprises to get themost out of their IP communicationsnetworks with unique, real-timemanagement capabilities. Networkoperators can move beyond individualelement management and benefit fromreal-time, network-wide visibility intomulti-vendor IP communicationsnetworks.RELAT ED PRODUCTS Oracle Enterprise Operations Monitor Oracle Communications PerformanceIntelligence CenterMonitoring and Analysis FeaturesMultiple Site and Network Protocol Call CorrelationCalls can be correlated and analyzed across multiple network sites and protocols (suchas Session Initiation Protocol (SIP), H.248, Diameter, ENUM, or SIGTRAN, dependingon licensed features), providing full, end-to-end visibility into the network. Networkoperators are able to track back data for a single call—identifying the caller and callrecipient, their IP addresses, the number of call segments, the call flow diagram, the callstatus, and all detailed call information.KPI AnalysisOracle Communications Operations Monitor comes with a full range of KPIs for voice2 ORACLE COMMUNICATIONS OPERATIONS MONITOR
ORACLE DAT A SHEETnetwork monitoring, addressing service accessibility, retention, and integrity that can beaggregated by service, site, and customer. All KPIs can be accessed in real timethrough the Oracle Communications Session Monitor products web interface andthrough Simple Network Management Protocol (SNMP) and (optionally) an extensiveAPI based on the REST standard.Figure 1: KPIs can be measured and monitored in real time through acustomizable GUINetwork TracingOracle Communications Operations Monitor provides real-time and historical call andtransaction tracing facilities, with drill-down to sequence diagrams showing signalingtransactions and media sessions (with the Media Quality extension) for each call acrossthe entire network. Each step of the call can be viewed and analyzed to assess issues.Network AlertsNetwork issues and alerts for numerous issues, such as poor voice quality or slowresponses, can be established with configurable network and service KPI alarmthresholds, and the alerts can be viewed instantly through a configurable dashboard.Dashboard graphs can include transit and response times, the number of registeredusers, the number of error calls, and so on. Alerts can be exported to networkmanagement systems with SNMP traps.Call LogsOracle Communications Operations Monitor provides a list of all active and finished callsfor the full network as well as a filter capability to identify problematic calls for furtheranalysis. This explorative approach enables operations staff to browse the network atthe application level.Troubleshooting FeaturesIP Decoding and FilteringThis feature enables network operators to see a packet-by-packet view. The full IPpacket exchange between each network element can be analyzed for bettertroubleshooting and voice and video issue location. Not only is the overall packet loss ofone call provided but the frequency of the packet losses (burst packet loss) is alsoprovided so operations staff can better understand the impact of voice and video quality3 ORACLE COMMUNICATIONS OPERATIONS MONITOR
ORACLE DAT A SHEETissues.Media RecordingOracle Communications Operations Monitor may be used to record media from aparticular user for later playback for further quality analysis. The recorded media mayinclude audio, video, text, image, messages, and even T.38 fax transmissions.In-Depth, Root-Cause AnalysisOracle Communications Operations Monitor enables users to drill down from thenetwork level to localize root-cause issues at the element, customer, device type, andend-user levels. Bidirectional data capture enables network operators to quickly locateon which part of the network a message has not been sent and whether the defectiveside was the intended recipients or the callers.Automated Alias DetectionDifferent aliases are aligned automatically for a customer, based on end-to-end callcorrelation and topology. Manual tweaking is also possible. This is especially importantfor large network topologies in which different numbering and addressing schemesimplement complex routing decisions.Live User SearchThe right user can be found quickly with live user search functionality, and only part ofthe phone number is needed. Additionally, a deep link access is possible, which isuseful for connecting to third-party products such as call center solutions or umbrellanetwork monitoring tools. With a single click in these systems, network operators canjump right into Oracle Communications Session Monitor products with thecorresponding user already preselected. It takes only seconds to view the current andpast situation of a customer at a glance, with no provisioning required.Call Drill-DownOracle Communications Operations Monitor enables drill-down to the signaling leveland to voice parameters (it requires the Media Quality extension). It provides the calland media session information end-to-end and makes it easy to identify the root causeof a signaling or media issue. If needed, the full details of all protocol messages are asavailable as the exporting to packet capture (PCAP) format for communication withvendors and other departments. Oracle Communications Operations Monitor can beused in conjunction with existing tracing and troubleshooting tools and scripts, includingwidely used open source tools such as Wireshark.4 ORACLE COMMUNICATIONS OPERATIONS MONITOR
ORACLE DAT A SHEETFigure 2: Network Operators can analyze call message flows to proactivelyidentify and correct voice quality issuesEase-of-Use and Interoperability FeaturesSimple and Intuitive GUIThe user interface is designed for efficient daily use and serves beginners andadvanced users equally well. Important information is easy to spot, and more in-depthinformation is available on intuitive links. Almost no training is required, and existing staffcan work on next-generation networks from the start. Oracle CommunicationsOperations Monitor provides value from the day of deployment and increases personnelskills by enabling efficient training on the job. As a fully web-based solution, it minimizesinfrastructure and maintenance efforts.Open Operation and Business Support Systems (OSS/BSS) InterfacesOracle Communications Operations Monitor is easily integrated with third-party umbrellamanagement systems and other OSS/BSS solutions via the standard SNMP interface orthe optional REST Remote API extension for Oracle Communications OperationsMonitor for tighter integration scenarios, such as traces, calls, registrations, KPIs, anduser experience information.Call Detail Record (CDR) GenerationThe optional CDR Generation feature of Oracle Communications Operations Monitorprovides end-to-end call detail records for processing by third-party systems or forstatistical analysis. These CDRs contain additional information detailing networksegments the call has traversed and voice quality information. Through OracleCommunications Session Monitor products’ unique call correlation functionality for allcalls, the CDRs can also be a valuable resource for business intelligence solutions.DashboardsOracle Communications Operations Monitor comes with a dashboarding tool forproducing a range of charts and graphs to display, track, and record traffic data. It alsoprovides a data export facility for offline reporting tools, enabling raw data to be exportedinto PCAP, comma-separated values (CSV), and PDFs. All reporting information can bemade available through the optional REST API for automated machine processing.5 ORACLE COMMUNICATIONS OPERATIONS MONITOR
ORACLE DAT A SHEETFigure 3: Oracle Communications Operations Monitor includes a dashboardingtool for producing a range of charts for displaying, tracking, and recording trafficAdditionally, call data content and incidents can be exported in CSV format for postprocessing in desktop applications. Internal tagging of customer experience informationcan help facilitate internal communications between all departments accessing OracleCommunications Operations Monitor dashboards.Service DashboardsColor-coded dashboards enable problems to be recognized at a glance. Statistics onrecent calls can include: Successes versus failures Voice quality information (requires the Media Quality extension) Call history with detail information Drill-down into protocol details for all recent callsUser Equipment DashboardsThe end device details for each user include Recently used devices Brand, type, and firmware information IP address information Network address translation (NAT) information Recent working and failed registrations Concurrent device usageStatistics DashboardsThe statistics and KPIs provided for a single subscriber include6 ORACLE COMMUNICATIONS OPERATIONS MONITOR Distribution of calls by destination Call success rate Average call length Average number of calls per day Ratio of incoming versus outgoing calls Average mean opinion score (MOS) value
ORACLE DAT A SHEETStatistical information is important for better understanding customer behavior andestimating the overall service quality for each customer. For service providers, thesestatistics also provide an opportunity to up-sell according to usage patterns, such as flatrates or packages.Add-on ExtensionsYou can enhance Oracle Communications Operations Monitor by purchasing optionaladd-on extensions to leverage additional functionality. The following optional extensionsenhance the performance of Oracle Communications Operations Monitor and provide acustomized solution tailored to specific user requirements: The Mediation Engine Connector extension simplifies the management of multipleMediation Engine monitoring nodes and maximizes the benefits of OracleCommunications Operations Monitor in multiple locations. It provides an overview ofthe data collected by the mediation engines, offering a global dashboard andimplementing global KPIs. The global search and drill-down features of the MediationEngine Connector enable network operators to scale the troubleshooting features ofOracle Communications Operations Monitor across multiple sites. Operationspersonnel can rapidly gain an understanding of the overall status of the globalnetwork while obtaining the ability to drill down to troubleshoot issues The Media Quality extension enables the retrieval and processing of media qualityinformation from Real-time Transport Protocol (RTP) traffic and from reportingcustomer premises equipment The App Support extension adds support for customer-specific applications andprovides additional functionality that integrates seamlessly into the web application. Itenables customers to develop custom functionality that is unique to their needs or notyet available in Oracle Communications Session Monitor products The REST Remote API extension provides an open interface to OracleCommunications Session Monitor products, so third-party applications can accessreal-time and historical data. The internal data—including raw and aggregated datasuch as traces, calls, registrations, KPIs, and user experience information—can thenbe exposed to third-party systems The CDR Generation extension generates CDRs for successful and failed calls,based on Oracle Communications Operations Monitor’s end-to-end call correlation The SS7/SIGTRAN Protocol extension extends the set of supported signalingprotocols with M2UA, M2PA, M3UA, and ISUP, in the context of SIP/ISUP calls andregistrations The Gateway Control Protocol extension extends the set of supported signalingprotocols with the relevant gateway control protocols, H.248, and Media GatewayControl Protocol (MGCP) Gateway control protocols are frequently used in IMS/LTE and heterogeneousnetworks The Diameter Protocol extension provides Diameter protocol support, including fullcorrelation with call signaling protocols. Diameter is widely used in IMS/LTE networks,and this feature supports the IMS Cx interface with the Home Subscriber Server(HSS) The ENUM Protocol extension enables support for the processing of ENUMmessagesEnd-to-End LTE – IMS MonitoringOracle Communications Performance Intelligence Center (OCPIC) is a networkmonitoring solution that provides comprehensive monitoring and troubleshooting7 ORACLE COMMUNICATIONS OPERATIONS MONITOR
ORACLE DAT A SHEETcapabilities for telecom networks including Diameter and ISUP protocols. OracleCommunications Operations Monitor may be set up to send call detail and media qualityrecords to OCPIC. This integration between the two products results in the followingbenefits when viewing the network from OCPIC: Voice quality information including MOS scores to call information End-to-end LTE and IMS monitoring and troubleshooting including VoLTE services Full view of packet-switched voice to circuit-switched handover processCONTACT USFor more information about Oracle Communications Operations Monitor, visit oracle.com or call 1.800.ORACLE1 to speak to an Oracle representative.CONNECT W ITH r.com/oracleoracle.comCopyright 2016, Oracle and/or its affiliates. All rights reserved. This document is provided for information purposes only, and thecontents hereof are subject to change without notice. This document is not warranted to be error-free, nor subject to any otherwarranties or conditions, whether expres
Oracle Communications Operations Monitor may be used to record media from a particular user for later playback for further quality analysis. The recorded media may include audio, video, text, image, messages, and even T.38 fax transmissions. In-Depth, Root-Cause Analysis Oracle Communications Operations Monitor enables users to drill down from the
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