Hiring For Hotels - Workable
LE EBInsights, interview questions,tips & tricksMay 2015KSWORKAB0OHiring for Hotels
Copyright 2015 Nikos MoraitakisAll rights reservedIt’s all yours. You can help yourself to any of the jobdescriptions or letter templates in this guide. They’reavailable in PDF form or if you prefer there’s a link to adownloadable Word doc. Enjoy, customize and never face ablank page again!This book is alive.Go to: workable.com/ebooks/workable-hiringfor-hotels.pdf to find the latest version.Publisher: WorkableEditor: Daniel HowdenAuthors: Christine Del Castillo, Eleni KourmentzaDesigner: Danae PanopoulouFollow @Workable on twitter
Contents6IntroductionChapter 1: Job Descriptions17Bartender19Event Planner22Executive Chef24Food and Beverage Manager27Guest Relations Manager30Line Cook32Restaurant Manager34Travel Agent36Waiter/WaitressChapter 2: Hotel Interview Questions38How To Conduct An Interview40What Not To Ask In An Interview
Chapter 3: Offer & Rejection letters45Offer Letter47Rejection LetterChapter 4: Hiring Resources48Recruiting Resources49Free Job Boards50Premium Job Boards
IntroductionHotel IndustryHiring GuideThe worldwide economic recovery has put people onthe move again, which means they need a place to stay.The effect of the rebound has been felt strongly in the hotelindustry which has come out of the doldrums to take its placeamong the fastest-growing sectors of the world economy.With strong growth predicted in vacation and business travelas well as a resurgence in demand from group travellers inthe United States and elsewhere, the outlook is for sustainedgrowth. The sector currently offers variety and strongwages for job seekers at all levels of experience. Hotel pay inthe US jumped by 3.4 percent from 2014 according the USDepartment of Labor.A Workable Guide: Hiring for Hotels - Page 6
But important questions remain for those in charge of hiringfor hotels: What can employers do to harness current trendsand to create long-term possibilities for employees? As aprofessional involved in the hiring of hotel employees, whatshould you be aware of?Room Numbers A new job is added in the hospitality sectorevery 2.5 seconds US hotel occupancy was 64% in 2014 1996 the last time the American hotel industryhit this level The hospitality industry to grow at a rate 23%faster than the rest of the global economy 8 percent of all jobs in the United States are inhospitalityA Workable Guide: Hiring for Hotels - Page 7
Hiring headachesAmid the hiring boom, what’s often overlooked is the fact thatturnover is higher in the hotel industry than in almost anyother. As transient as hotel guests may seem, hotel employeescan be more so. More than half of hotel staff have quit theirjob in the last 12 months to take up a better offer.Hiring can be a challenge, even in an industry that appearssolid from the surface statistics. In fact, a Global CEO Surveyfound that nearly one-third of industry leaders felt unable topursue a market opportunity because of talent constraints. Asimilar proportion of those surveyed felt unable to innovateeffectively, and one-in-five claimed they would be unable toachieve growth forecasts.What gives? According to Angela Rose, from the leadingindustry job board, HCareers.com, the top three hiringchallenges facing the hotel industry include:A Workable Guide: Hiring for Hotels - Page 8
1. Continuing Economic UncertaintyThe economy has rebounded, right?Yes, there have been positive changesto the economy but we’re still seeingcaution from Americans as to how and wheremoney is spent. Likewise, a focus on salaries andjob security remain top concerns. At the same time,hiring managers are reluctant to spend more thannecessary because of the uncertainties that still lieahead.2. High Turnover RatesWhile exact figures vary from onestudy to another, turnover in thehotel industry is known to be high.Turnover rates fluctuate in otherindustries but hotels lose up to half their employeesevery year. The reason for this turnover cannot bepinpointed, but theories include: entry level jobs thatA Workable Guide: Hiring for Hotels - Page 9
require little experience tend to experience higherturnover rates, a lack of commitment and loyalty toemployers, the seasonal nature of the industry andother hypotheses.3. Talent Searches Prove More Difficult ThanEver BeforeUnderstanding where to find talentthat will stay put requires extraeffort, and often, extra funding. Foremployers looking to fill positionsquickly based on need, finding solid talent thatwill contribute to the success of a chain – or anindividual hotel – and are actively searching for newpositions can be a challenge.A Workable Guide: Hiring for Hotels - Page 10
Top 10 JobsHiring managers must be able to fill a variety of roles withinthe hotel industry, ranging from positions in managementdown to first-time jobs. Here’s the top 10 (with average USsalary):1 Hotel General Manager – 149,4562 Hotel Clerk – 19,7103 Bellhop – 15,9954 Meeting and Convention Planner – 60,2455 Concierge – 16,2626 Maitre d’ - 45,0007 Executive Chef – 46,2068 Reservation Ticket Agent – 27,7509 Maids and Housekeeping Cleaner – 20,12410 Gaming Dealer – 14,340A Workable Guide: Hiring for Hotels - Page 11
While many of these positions are entry level, suited forindividuals with little to no experience, others requireextensive management experience and higher levels ofeducation. This means that, across the board, clear jobdescriptions, detailed background checks and highlydeveloped training programs are essential to the success of ahotel’s hiring process.Talent shortfallBusiness as usual in the hotel sector, combined with theanticipated talent shortfall is set to cost millions of potentialjobs in global travel and tourism over the next decade. Inreal terms this would mean 14m fewer jobs created at acost of 610bn to the world economy, according to OxfordEconomics.“There’s a chronicshortage of “the rightpeople in the right placewith the right skills tomeet the growth oftravel and tourism overthe next 10 years.”The answer will haveto come in the form ofproactive hiring tacticsfrom managers withinthe industry.The study examinedthe industry in 46different countries thatA Workable Guide: Hiring for Hotels - Page 12
account for 80% of travel and tourism employment globally.What it found was a chronic shortage of “the right peoplein the right place with the right skills to meet the growth oftravel and tourism over the next 10 years.”Put simply, while the industry is predicted to grow if a focuson retaining and developing talent doesn’t grow with it, theentire sector is at risk.“When I speak to the leaders of the world’stravel and tourism companies, it is clearthat the biggest challenge to their growthplans is the supply and retention of talentacross all levels of their businesses,” saidDavid Scowsill, CEO of the World Traveland Tourism Council.The findings illustrate the struggles facing hiring managersin the hotel industry on a daily basis. However, there is hopeand potential. Those responsible for hiring to must start toadopt the methods that have already seen success in theindustry.A Workable Guide: Hiring for Hotels - Page 13
The Marriott wayWhile turnover is high across the hotel industry, one globalleader has seen great success. Known around the world forreliable hotel accommodation, Marriott has also becomeknown as a leading example of what’s right about the hotelindustry as a whole.Though the sector sees an average employment term of twoto three years, the average length of tenure for Marriottmanagers is 25 years, and more than 10,600 employees havebeen there for over 20 years. Since its creation 18 years ago,the company has topped Fortune’s “Best Companies to WorkFor” list each year.“Treat youremployees as wellas you want them totreat your guests”How has it accomplished this?Much of it is down to theapproach the group describesas “take care of the associates,the associates will take care of the guests and the guests willcome back again and again.”Far too often the hotel industry focuses on the guests, ratherthan what drives the guests’ experiences – the employees.This is why solid hiring and training practices are essentialto success in the industry. The Marriott uses the followingA Workable Guide: Hiring for Hotels - Page 14
15-minute stand-up meetings at the start of eachshift to check in, share updates and prepare forthe upcoming day. Annual Awards of Excellence – Oscar-style – thatrecognizes employees around the world in fourcategories. Opportunities for growth. Many of the company’stop executives started as housekeepers andbellhops and were given chances to advance.strategies to encourage employee satisfaction and success:To succeed like Marriott has, the work has to start at theground level, with solid hiring practices, an honest review ofcurrent standings and a focus on the future. Hiring managersin the hotel industry looking to make a change and seetangible success should implement sound practices andtactics to get there.A Workable Guide: Hiring for Hotels - Page 15
Chapter 1Job DescriptionsBartender: 17Line Cook: 30Event Planner: 19Restaurant Manager: 32Executive Chef: 22Travel Agent: 34Food and Beverage Manager: 24Waiter/Waitress: 36Guest Relations Manager: 27Download in Word formatA Workable Guide: Hiring for Hotels - Page 16
Bartender job descriptionThis bartender job description template is optimized forposting in online job boards or careers pages and is easy tocustomize for your company.Job briefWe are looking for an enthusiastic bartender to provide anexcellent guest drinking experience. The successful candidatewill be able to mix and match ingredients in order to createclassic and innovative drinks in accordance with customers’needs and expectations.Responsibilities Prepare alcoholic or non- alcoholic beverages Interact with customers, take orders and serve snacks anddrinks Assess customers’ needs and preferences and makerecommendations Mix ingredients to prepare cocktails Plan and present bar menu Check customers’ identification and confirm it meets legaldrinking ageA Workable Guide: Hiring for Hotels - Page 17
Restock and replenish of bar inventory and supplies Stay guest focused and nurture an excellent guestexperience Comply with all food and beverage regulationsRequirements X years of experience as a bartender Excellent knowledge of in mixing, garnishing and servingdrinks Computer literacy Excellent English knowledge; second language will beconsidered a plus Positive attitude and excellent communication skills Ability to keep the bar organized, stocked and clean Relevant training certificateA Workable Guide: Hiring for Hotels - Page 18
Event planner job descriptionThis event planner job description template is optimized forposting in online job boards or careers pages and is easy tocustomize for your company.Job briefWe are looking for a successful and enthusiastic eventplanner to produce events from conception throughto completion. You will provide outstanding customerservice and organize memorable events that meet qualityexpectations.Responsibilities Plan, design and produce events while managing allproject delivery elements within time limits Liaise with clients to identify their needs and to ensurecustomer satisfaction Conduct market research, gather information andnegotiate contracts prior to closing any deals Provide feedback and periodic reports to stakeholders Propose ideas to improve provided services and eventquality Organise facilities and manage all event’s details such asA Workable Guide: Hiring for Hotels - Page 19
decor, catering, entertainment,transportation, location,invitee list, special guests, equipment, promotionalmaterial etc Ensure compliance with insurance, legal, health and safetyobligations Specify staff requirements and coordinate their activities Cooperate with marketing and PR to promote andpublicize event Proactively handle any arising issues and troubleshoot anyemerging problems on the event day Conduct pre- and post - event evaluations and report onoutcomes Research market, identify event opportunities andgenerate interestRequirements X years of event management experience Impressive portfolio of previously managed events Excellent time management and communication skills Sales skills and ability to build productive businessrelationships Ability to manage multiple projects independentlyA Workable Guide: Hiring for Hotels - Page 20
MS Office proficiency Willing to submit references from previous clients BS in Event Management or related field Computer literacy Excellent English knowledge; second language will beconsidered a plus Positive attitude and excellent communication skills Ability to keep the bar organized, stocked and clean Relevant training certificateA Workable Guide: Hiring for Hotels - Page 21
Executive chef job descriptionThis executive chef job description template is optimized forposting in online job boards or careers pages and is easy tocustomize for your company.Job briefWe are looking for a creative and proficient in all aspects offood preparation, executive chef. You will be “the chief” andmaintain complete control of the kitchen.Responsibilities Plan and direct food preparation and culinary activities Modify menus or create new ones that meet qualitystandards Estimate food requirements and food/labor costs Supervise kitchen staff’s activities Arrange for equipment purchases and repairs Recruit and manage kitchen staff Rectify arising problems or complaints Give prepared plates the “final touch” Perform administrative dutiesA Workable Guide: Hiring for Hotels - Page 22
Comply with nutrition and sanitation regulations andsafety standards Keep time and payroll records Maintain a positive and professional approach withcoworkers and customersRequirements X years of experience as a head chef Excellent record of kitchen management Ability to spot and resolve problems efficiently Capable of delegating multiple tasks Communication and leadership skills Keep up with cooking trends and best practices Working knowledge of various computer softwareprograms (MS Office, restaurant management software,POS) BS degree in Culinary science or related certificateA Workable Guide: Hiring for Hotels - Page 23
Food and beverage managerjob descriptionThis food and beverage manager job description template isoptimized for posting in online job boards or careers pagesand is easy to customize for your company.Job briefWe are looking for a professional food and beverage managerto be responsible for managing all F&B operations and fordelivering an excellent guest experience. The successfulcandidate will be able to forecast, plan and manage all F&Borders, staff and finance. The goal is to maximize salesand revenue through customer satisfaction and employeeengagement.Responsibilities Manage all F&B and day-to-day operations withinbudgeted guidelines and to the highest standards Preserve excellent levels of internal and external customerservice Design exceptional menus, purchase goods andcontinuously make necessary improvements Identify customers needs and respond proactively to allclients concernsA Workable Guide: Hiring for Hotels - Page 24
Lead F&B team by attracting, recruiting, training andappraising talented personnel Establish targets, KPI’s, schedules, policies and procedures Provide a two way communication and nurture anownership environment with emphasis in motivation andteamwork Comply with all health and safety regulations Report on management regarding sales results andproductivityRequirements X years of food and beverage management experience Excellent record of kitchen management Working knowledge of various computer softwareprograms (MS Office, restaurant management software,POS) Adequate knowledge of English language Ability to spot and resolve problems efficiently Mastery in delegating multiple tasks Communication and leadership skills Up to date with food and beverages trends and bestpracticesA Workable Guide: Hiring for Hotels - Page 25
Ability to manage personnel and meet financial targets Guest oriented and service minded Culinary school diploma or degree in Food servicemanagement, BA, or related fieldA Workable Guide: Hiring for Hotels - Page 26
Guest relations manager job descriptionThis guest relations manager job description template isoptimized for posting in online job boards or careers pagesand is easy to customize for your company.Job briefWe are looking for an outgoing Guest Relations Managerto make clients feel at home and to guarantee theircontentment. You will furnish clients with above-and-beyondservice to ensure a memorable and genuine experience.The goal is to sponsor a helpful image by honoring guests’requests and to achieve high levels of guest satisfaction andengagement.Responsibilities Ensure and provide flawless, upscale, professional andhigh class guest service experiences Analyse customer feedback and provide strategic directionto continuously improve overall rating Respond to guests needs and anticipate their unstatedones Expect and react promptly to guests’ requirements andinquires Actively listen and resolve guests’ complaintsA Workable Guide: Hiring for Hotels - Page 27
Oversee and coordinate all arrivals and departures ofspecial guests (VIPs, SAs etc) Coordinate and manage communication between guestsand staff and follow up to ensure complete servicerecovery Promote all amenities, conveniences and programs offered Direct, coach and manage guest relations team to ensureall standards and operating procedures are adhered to Appraise team’s performance and produce reports Examine activities logbook, assign tasks appropriately andimplement control schedule dailyRequirements X years of experience as a guest relations manager X years of experience in hospitality Adequate knowledge of personalised services principlesand processes Experience with needs assessment techniques, qualitystandards and satisfaction evaluation techniques Familiarity with industry’s latest trends Hands on experience with guest relationship managementsoftwareA Workable Guide: Hiring for Hotels - Page 28
Proficiency in English, multilingualism will be consideredan asset Guest service orientation and drive Excellent problem resolution skills along with outstandingcommunication and active listening skills Ability to work flexible hours Highly responsible and reliable with a professionalpresentation BS degree in hospitality management, businessadministration or related fieldA Workable Guide: Hiring for Hotels - Page 29
Line cook job descriptionThis line cook job description template is optimized forposting in online job boards or careers pages and is easy tocustomize for your company.Job briefWe are looking for a professional Line Cook to prepare foodto the exact chef’s specifications and to set up stationsfor menu. The successful candidate will play a key role incontributing to our customer satisfaction and acquisitiongoals.Responsibilities Set up and stock stations with all necessary supplies Prepare food for service (e.g. chopping vegetables,butchering meat, or preparing sauces) Cook menu items in cooperation with the rest of thekitchen staff Answer, report and follow executive or sous chef’sinstructions Clean up station and take care of leftover food Stock inventory appropriatelyA Workable Guide: Hiring for Hotels - Page 30
Ensure that food comes out simultaneously, in high qualityand in a timely fashion Comply with nutrition and sanitation regulations andsafety standards Maintain a positive and professional approach withcoworkers and customersRequirements X years of of cooking experience Excellent understanding of various cooking methods,ingredients, equipment and procedures Accuracy and speed in executing assigned tasks Familiar with industry’s best practices Culinary school diplomaA Workable Guide: Hiring for Hotels - Page 31
Restaurant manager job descriptionThis restaurant manager job description template isoptimized for posting in online job boards or careers pagesand is easy to customize for your company.Job briefWe are looking for a resourceful Restaurant Manager to beresponsible for meeting all restaurant’s revenue, profitabilityand quality goals. You will ensure efficient restaurantoperation and maintain high production, productivity, quality,and customer-service standards.Responsibilities Coordinate the entire restaurant operation Deliver superior guest services and ensure absolutecustomer satisfaction Respond efficiently to customer complaints Enforce and offer the best quality of products possible Organise and supervise shifts Appraise personnel’s performance and provide feedback tokeep them upbeat and productive Estimate consumption, forecast requirements andmaintain inventoryA Workable Guide: Hiring for Hotels - Page 32
Monitor compliance with sanitation and safety rules andregulations Control costs and minimize waste Successfully promote and publicise the brand Nurture a positive working environment and lead byexample Monitor operations and initiate corrective actionsRequirements X years of experience as restaurant manager Demonstrated experience in customer servicemanagement Extensive food and wide knowledge Proficiency in English Computer literacy and familiarity with restaurantmanagement software Strong leadership, motivational and people skills Acute financial management skills Culinary school diploma or BS degree in BusinessAdministrationA Workable Guide: Hiring for Hotels - Page 33
Travel agent job descriptionThis travel agent job description template is optimized forposting in online job boards or careers pages and is easy tocustomize for your company.Job briefWe are looking for a passionate about travel, Travel Agent.You will manage travel requirements made for business orholiday and you will provide tourism related services andpackage tours on behalf of our suppliers. The goal is to keepour clients satisfied and loyal for future services.Responsibilities Plan and sell transportations, accommodations, insuranceand other travel services Cooperate with clients to determine their needsand advise them appropriate destination, modes oftransportations, travel dates, costs and accommodations Provide relevant information, brochures and publications(guides, local customs, maps, regulations, events etc) totravellers Book transportation, make hotel reservations and collectpayment/fees Use promotional techniques and prepare promotionalA Workable Guide: Hiring for Hotels - Page 34
materials to sell itinerary tour packages Deal with occurring travel problems, complaints or refunds Attend travel seminars to remain updated with tourism trends Enter data into our software and maintain client files Network with tour operators Maintain statistical and financial records Meet profit and sales targetsRequirements X years of experience as a travel agent Excellent knowledge of computer reservations systems, GDSsystems and e-travel Fluency in English; multilingualism is a plus Strong sales skills and commercial awareness Ability to interact, communicate and negotiate effectively Sound knowledge of domestic and international travel trends Degree in Hospitality, Travel, Tourism, Business or relevantfield Personal travel experience will be considered an advantageA Workable Guide: Hiring for Hotels - Page 35
Waiter/WaitressThis waiter/waitress job description template is optimizedfor posting in online job boards or careers pages and is easyto customize for your company.Job briefWe are looking for a skilled Waiter/Waitress to take ordersand deliver food and beverages to our customers. The goal isto provide an excellent overall guest experience.Responsibilities Provide excellent customer services that promotesatisfaction Greet customers and present menu Make recommendations or share additional informationupon request Take and serve food/drinks orders and up-sell anyadditional products Arrange table settings and maintain tables clean and tidy Check products for quality and correct any problems thatkeep them from enjoying their meal/drink Deliver checks and collect paymentsA Workable Guide: Hiring for Hotels - Page 36
Cooperate with all serving and kitchen staff Follow all relevant health department rules/regulationsand all customer service guidelinesRequirements X years of customer serving experience Ability to develop constructive working and interpersonalrelationships with colleagues and customers Problem solving and decision making skills Service orientation and excellent organisational skills Hands on experience with cash register and any orderinginformation system Active listening and effective communicationcompetencies Good physical condition High school diploma; food safety training will beconsidered an assetA Workable Guide: Hiring for Hotels - Page 37
Chapter 2Hotels InterviewQuestionsHow to conduct an interviewGo beyond stock questions and get to the heart of thematter. Finding your five star hire is easy with purposefulconversations that reveal meaningful information. Your goalis to get a glimpse of how well your candidates know yourindustry, how eloquently they speak about their experience,and what they learned from it.Hotel and Hospitality questionsProvide an example of a difficult guest complaint and askcandidates how they would handle it. Good candidatesare likely to look into hotel policies and put themselves intheir customers’ shoes. Pay special attention to the reasoningbehind their problem-solving.A Workable Guide: Hiring for Hotels - Page 38
Ask candidates to describe the typical guest at theirprevious hotel. Which guests do they enjoy working with?Which guests do they struggle with? Here, you’re trying tosee how well they understand their customers and theirneeds.Ask candidates to talk about a task that is often poorlyexecuted in hotels, and how they think hotels could improveupon that task. This question is an opportunity for them todemonstrate how well the know the industry and the tools ofthe trade.Ask candidates to talk about a clever or effective processat their previous hotel that they’d like to carry over to yourhotel. Their answers will show you how much they care abouttheir work and how much they think about the workthat they do.General but essential questionsTime to get personal. Here, you’re working towards a solidgrasp of your candidates’ ambitions and motivations forgetting the job. In this light, the questions they ask will befar more important than the questions that you ask. This is agreat opportunity to clarify any doubts or misunderstandingsthey have about the position.A Workable Guide: Hiring for Hotels - Page 39
Ask candidates to describe their responsibilities at theirprevious job and to describe the team they worked with.Ideally, they’re able to clearly and concisely articulate theirwork within the context of their team and organization.Ask candidates what their co-workers would say aboutthem. Combined with information from their referencechecks, this question will show you how well they workwith others and how well they will integrate into yourorganization.Here’s a useful list of legal alternative stions-111507What not to ask in an interviewDon’t be that guy. Don’t ask questions that are offensive,discriminatory, potentially litigious, and downright illegal.Employers are prohibited from asking questions that requestpersonal information that is protected by law. To keep it legal,avoid the following topics:A Workable Guide: Hiring for Hotels - Page 40
Touchy TopicsAgeChildrenDisabilityMarital StatusNationalityRaceReligionSexual OrientationMore information on prohibited employmentpractices can be found here:www.eeoc.gov/laws/practicesA Workable Guide: Hiring for Hotels - Page 41
If you’re tempted to ask a question about these matters,think twice. For logistical purposes, you need to know ifyour candidate is legally permitted to work in this country,not what country they’re from. You need to know if yourcandidate is available to travel, not if they have children. Askonly what you need to know, not what you think contains theanswer.A Workable Guide: Hiring for Hotels - Page 42
A Workable Guide: Hiring for Hotels - Page 43
Chapter 3Hotels Offer& Rejection lettersTried and tested templates that you can quickly adapt foroffer or rejection lettersDownload in Word formatA Workable Guide: Hiring for Hotels - Page 44
Offer Letter TemplateDear [Applicant Name],We’re delighted to extend this offer of employment for theposition of [Position] with [Company Name]. Please reviewthis summary of terms and conditions for your anticipatedemployment with us. If you accept this offer, your start datewill be [Start Date] or another mutually agreed upon date andyou would report to [Supervisor Name]. We look forward toadding you to our team.Hours and CompensationThis is a [Full-time/Part-time/Seasonal] position requiringapproximately [Hours per Week] hours per week. Yourcompensation package includes base pay and the following: Standard benefits package (list benefits here) Discounted hotel rooms Discounted food and beverages Discounted retail gift shop itemsA Workable Guide: Hiring for Hotels - Page 45
You may indicate your agreement with these terms andaccept this offer by signing and dating this agreement by[Offer Expires On]. Upon your acceptance of this employmentoffer, [Company Name] will provide you with the necessarypaperwork and instructions.Sincerely,[Sender Name]Signatures:Company Representative (Sign)Company Representative (Print)DateApplicant (Sign)Applicant (Print)DateA W
A Workable Guide: Hiring for Hotels - Page 6 Hotel Industry Hiring Guide T he worldwide economic recovery has put people on the move again, which means they need a place to stay. The effect of the reb
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Hotell För hotell anges de tre klasserna A/B, C och D. Det betyder att den "normala" standarden C är acceptabel men att motiven för en högre standard är starka. Ljudklass C motsvarar de tidigare normkraven för hotell, ljudklass A/B motsvarar kraven för moderna hotell med hög standard och ljudklass D kan användas vid
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26 HOTELS July/August 2014 www.hotelsmag.com HOTELS 2013 rank 2012 rank company n ame location rooms 2013 Hotels 2013 rooms 2012 Hotels 2012 51 49 Ascott Ltd. Singapore 23,000 208 22,719 176 52 — Vienna Hotels Shenzhen, China 22,591 135 — — 53 53 B&B Hotels Brest, France 22,294 294 21,000 265 54 52 Value Place Wichita, Kansas 22,210 186 21,221 178 55 59 Grupo de
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