SATO All-In-One Printer Control Application

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SATO All-In-One Printer Control ApplicationSATO All-In-One ApplicationUser Manual1-60

Software License AgreementPLEASE READ THE FOLLOWING TERMS AND CONDITIONSBEFORE USING THIS PRODUCT. BY INSTALLING THEPRODUCT YOU THEREBY INDICATE YOUR ACCEPTANCE OFTHESE TERMS AND CONDITIONS. SHOULD YOU DISAGREEWITH ANY OF THE TERMS OR CONDITIONS LISTED BELOW,PROMPTLY REMOVE ALL FILES RELATED TO THIS PRODUCTFROM YOUR HOST PLATFORM AND RETURN THE PRODUCTTO SATO CORPORATION.9.SATO Corporation warrants that for ninety (90) days afterdelivery, the Software will perform in accordance withspecifications published by SATO Corporation, and that thedistribution media will be free from defects in material andworkmanship. SATO Corporation does not warrant that theSoftware is free from all bugs, errors and omissions.10.Your exclusive remedy and the sole liability of SATOCorporation in connection with the Software is replacement1.You explicitly agree to accept a non-exclusive license to useof defective distribution media upon their return to SATOthe Software identified on the distribution media solely for yourCorporation. SATO Corporation will not be liable for any lossown customary business or personal purposes. Your localor damage caused by delays in furnishing a Software Productand national laws govern this Agreement.2.or any other performance under this Agreement.Henceforth, “Software” shall refer to the digitally encoded,SATO Corporation does not warrant that the functions contained inmachine-readable data and program. The term “Softwarethe Software will meet your requirements or that the operation ofProduct” includes the Software identified on the distributionthe Software will be uninterrupted or error, including any accompanying documentation. Theterm “Distribution Media” refers to any method by which theSoftware Product is delivered to the end user, including restrictions as set forth in the relevant guidelines of yourcountry, such as the Rights in Technical Data and ComputerOn-Line distribution via the Internet. The Software Product islicensed (not sold) to you, and SATO either owns orSoftware clause at FAR 242.227- 7013, subdivision (b) (3) (ii)licenses from other vendors who own all copyright, tradeduplication or disclosure is subject to restrictions applicable tosecret, patent and other proprietary rights in the Softwarerestricted rights software as set forth in FAR 52.227-19 (c) (2)Product.or equivalent rules.or subparagraph (c) (1) (ii), as appropriate. Further use,To protect the proprietary rights of SATO Corporation, youagree to maintain the Software Product and other proprietaryTHE PARTIES AGREE THAT ALL OTHER WARRANTIES,information concerning the Software Product in strictEXPRESS OR IMPLIED, INCLUDING WARRANTIES OFconfidence and to establish reasonable procedures regulatingFITNESS FOR A PARTICULAR PURPOSE ANDaccess to and use of the software.MERCHANTABILITY ARE EXCLUDED.You agree not to duplicate or copy the Software except that youSATO Corporation reserves the right to make changes and/ormay make one backup copy. You agree that any such copyimprovements in the Software without notice at any time.on the original.6.Use, duplication or disclosure by the Government is subjectnot limited to Floppy Disks, CD-ROM, Magnetic Tape andshall contain the same proprietary notices as those appearing5.11.IN NO EVENT WILL SATO CORPORATION BE LIABLE FORLOST PROFITS, LOST DATA, BUSINESS INTERRUPTIONSYou shall not sub-license, sell, lease, or otherwise transfer allOR ANY OTHER DIRECT, INDIRECT, INCIDENTAL ORor any portion of the Software Product separate from theCONSEQUENTIAL DAMAGES ARISING OUT OF THE USEprinter(s), without the prior written consent of SATOOF OR INABILITY TO USE THIS PRODUCT, EVEN IF SATOCorporation.CORPORATION HAS BEEN ADVISED OF THE POSSIBILITYYou may not modify or prepare derivative works of theOF SUCH DAMAGES, OR ANY DAMAGES CAUSED BYSoftware Product. You may not transmit the SoftwareABUSE OR MANIPULATION OF THE SOFTWARE. SOMEProduct over a network, by telephone, or electronicallySTATES DO NOT ALLOW THE EXCLUSION OR LIMITATIONusing any means; or reverse engineer, decompile orOF LIABILITY FOR CONSEQUENTIAL OR INCIDENTALdisassemble the Software.DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLYTO YOU.7.You may transfer the Software Product with the printer(s), butonly if the recipient agrees to accept the terms and conditionsof this Agreement. Your license is automatically terminated ifyou transfer the Software Product and printer(s).8.YOU ACKNOWLEDGE THAT YOU HAVE READ THISAGREEMENT, UNDERSTAND IT, AND AGREE TO BE BOUNDBY ITS TERMS AND CONDITIONS. NEITHER PARTY SHALL BEThis License remains in force until terminated, and may beBOUND BY ANY STATEMENT OR REPRESENTATION NOTterminated by agreement between you and SATOCONTAINED IN THIS AGREEMENT. NO CHANGE IN THISCorporation, or by SATO Corporation, if you fail to comply withAGREEMENT IS EFFECTIVE UNLESS WRITTEN AND SIGNEDthe terms of this License if such failure is not corrected withinBY PROPERLY AUTHORIZED REPRESENTATIVES OF EACHthirty (30) days after notice. When this License is terminated,PARTY. BY INSTALLING THIS SOFTWARE PRODUCT, YOUyou shall either return to the place you obtained them from, orAGREE TO ACCEPT THE TERMS AND-CONDITIONS OF THISdestroy, the printer and all copies of the Software andAGREEMENT.documentation.[type manual title]User Manual2-60

CopyrightsAny unauthorized reproduction of the contents of this document, in part or whole, isstrictly prohibited.Limitation of LiabilitySATO Corporation and its subsidiaries in Japan, the U.S and other countries make norepresentations or warranties of any kind regarding this material, including, but not limitedto, implied warranties of merchantability and fitness for a particular purpose. SATOCorporation shall not be held responsible for errors contained herein or any omissionsfrom this material or for any damages, whether direct, indirect, incidental or consequential,in connection with the furnishing, distribution, performance or use of this material.Specifications and contents of this document are subject to change without notice.TrademarksSATO is a registered trademark of SATO Corporation and/or its subsidiaries in Japan, the U.Sand other countries.AIX is a registered trademark of International Business Machines Corporation.Cisco is a registered trademark of Cisco Systems, Inc.EPSON is a registered trademark of Seiko Epson Corporation. J2SE, Java, and Solaris aretrademarks of Sys Microsystems, Inc.Linux is a registered trademark of Linus Torvalds.Microsoft and Windows are registered trademarks of Microsoft Corporation.Pentium is a registered trademark of Intel Corporation.Unix is a registered trademark of UNIX System Laboratories, Inc.All other trademarks are the property of their respective owners.Software updating disclaimerWhile all efforts have been taken to ensure accuracy and currency of the informationcontained herein, there are instances where the contents of this document may beoutdated. In that case, proceed to SATO worldwide websites ( check whether an updated document has been made available for your reference.Version 2014 SATO Corporation. All rights reserved.SATO All-In-One ApplicationUser Manual3-60

Table of ContentsTable of Contents. 41. Overview . 61.1.Supported Models of SATO Printers . 62. System Requirements . 73. Setup . 84. Using the All-In-One Application . . 12Summarized Features List. 13Multi-Lingual Support. 14Adding a Printer . 144.4.1. Adding a Printer via Auto-Discovery . 154.4.2. Adding a Printer via LAN, Parallel Port or Serial Commsettings . 164.4.3. Add a Printer by specifying an IP Range . 17Navigating the Treeview . 174.5.1. Creating folders . 184.5.2. Renaming folders . 184.5.3. Relocating printers via Drag-and-Drop . 18Displaying Printer Firmware Information . 18Editing Printer Information . 19Enquiring Printer Status . 19Interface Configuration . 20Displaying Configuration Information . 214.10.1. Printer Configuration . 224.10.2. Label Configuration . 234.10.3. Print Head Information Display . 23Export/Import Profile . 244.11.1. Using External Profile . 24Graphics Conversion . 26Loading Graphics . 264.13.1. Dithering Effect . 28Font Downloading . 294.14.1. Font Selection . 30Bitmap Font (fixed size) Download . 31Firmware Download . 324.16.1. MB200i and MB400i . 324.16.2. CL, CG, CT, LM, S84 and GT . 334.16.2.1.Boot Download mode . 344.16.2.2.Flash Download Mode . 374.16.3. GL . 384.16.4. TH2 Downloader . 38Test Print feature . 39SATO All-In-One ApplicationUser Manual4-60

4.38.SATO All-In-One ApplicationUser ManualSwitching Interface Selection for CG Printer . 40Restart Printer . 41RFID Mode Setup (for CG2 and CT4i) . 42Sending Printer Command Strings . 43Saving and Applying Printer Profiles . 43Mass Update of Printer Configuration . 45Application Configuration. 46AutoDiscovery Setup . 46Configuration of Network Interface Card . 47Check for Newer Version of Application . 48Changing Communication Protocol of GL4 . 49Send SBPL Print File to Printer Driver . 49IP Assignment . 51Unit Convertor . 52Status Alert via Email . 53Real Time Clock (RTC) Setting . 55Format Download to Keypad . 56Status Bar Icon, System Tray . 56Shortcut Menu to SATO External Tools . 57Non-Standard Protocol . 58Software DIP Switch Setting. 585-60

Overview1The SATO All-In-One application for printer remote control was developed to achieve thefollowing goals:-To simplify the SATO printer configuration and operation processes for end-usersTo allow remote configuration and control of SATO printers that are compatible with thisapplicationTo consolidate as many of the separate software printer utilities as possible into aintegrated application1.1. Supported Models of SATO PrintersCurrently only the following models of SATO printers are supported by the current version ofthe SATO All-In-One application:-CL4e/CL6e SeriesCG2/CG4 SeriesGT4e SeriesGL4e SeriesM-10eMB2i / MB4iM84SE SeriesM84 Pro SeriesCT4i SeriesLM SeriesS84 SeriesDR308eLM4 SeriesLT408D5xx SeriesGY4 SeriesTG3 SeriesTH2 SeriesGZ4 SeriesCL4NX SeriesThe SATO All-In-One application will be undergoing continual refinement, and it is expectedthat other SATO printer models will be supported in future, in line with customer demand.SATO All-In-One ApplicationUser Manual6-60

2SystemRequirementsThe minimum system requirements for the SATO All-In-One Application are A computer with at least a 450MHz Pentium CPU with 128 MB of RAM, runningWindows 2000, Windows XP, Windows Server 2003, Windows Vista, Windows Server2008 or Windows 7 platforms.Installed .NET Framework 2.0 (or higher version)At least one supported model of SATO printer that can connect to the computerrunning this applicationStandard SBPL commands are sent to SATO printers to update configuration settings or toretrieve data. The data will then be presented in a meaningful and graphical interface for thesoftware user.All-In-OneApplication- Communicate withprinters usingTCP/IP, USB, LPTor RS232 with SBPL- Handle all differentcommands andoperationalparameters amongthe various printermodelsUser- The complexitiesof configurationand SBPLcommands arehidden from users- User will see aunified approachto configure andadministratevarious models ofSATO printers.- Present controlinformation in afriendly graphicaluser interfaceFigure 1 System OverviewCurrently, SATO All-In-One Application does not require a database system. The onlyscenario where persistent data is needed is during the exporting of application profile intoXML files.Please Note that Windows Vista and above OS user must be administrator in order All-InOne tool to perform well. Things like saving Preference Settings, Firmware download etcmight not function well if user does not have admin rights.SATO All-In-One ApplicationUser Manual7-60

3SetupAfter obtaining the installation software, double click on the setup file to install the application.Figure 2 Setup screenSATO All-In-One ApplicationUser Manual8-60

Figure 3 License AgreementIn order to have access to the “Next” button to proceed with the installation, the user mustagree with the License Agreement by clicking on the “I Agree” radio button.SATO All-In-One ApplicationUser Manual9-60

Figure 4 Installation folderFigure 5 ConfirmationClick the “Next” button to start the installation.SATO All-In-One ApplicationUser Manual10-60

Figure 6 Installation in progressFigure 7 Installation CompleteThe program can then be launched from the Start Button- All Programs- SATO- SATO AllIn-One Application program group.SATO All-In-One ApplicationUser Manual11-60

Using the All-InOne Application44.1. OverviewThe SATO All-In-One Application works on the following paradigm:IEEE1284/RS-232CLAN/ WLANUSB1CONNECTLink to supportedprinter(s) via AutoDiscovery or viamanual entrySATO All-In-One ApplicationUser Manual2ORGANIZEUse the graphical treeviewstructure to organize connectedprinters into groups usingcustom folders & display names.3CONTROLConfigure/controlany SATO printerregardless of itslocation in the world.12-60

151617DR308eCG2/4LT408D500/12TH2TG3CL6 OOOOOOOOXOOOXXXXXXXXXXXXXXXOXXXXXNote: For troubleshooting purposes, SATO All-In-One Application generates a log file tocapture important debugging information such as error codes. By default, the log file iscreated at c:\ directory and the file name is SATO All-in-one.log.The default directory can be changed from the dialog box in Option- Preferences. Referto Section 4.24 Application Configuration for details.When reporting bugs or problems, copy the log file to the systems support team.The default directory can be changed from the dialog box in Option- Preferences. Referto Section 4.24 Application Configuration for details.SATO All-In-One ApplicationUser 6M-10e45GL4xxe3Auto-DiscoverySaving and loading PrinterConfigurationDisplaying and setting ofPrinter ConfigurationFirmware DownloadConcurrent downloadfirmware to multiple printersSend and query SBPLcommandTrue Type Font Download(ExpandedMemory/Cartridge)Graphics DownloadSupported InterfaceLANRS232cIEEE1284 Parallel PortUSBTest PrintLAN Interface CardConfigurationFormat Download to KeypadBitmap Font Download(Internal Memory)TH2 Package DownloadGT4xxe12LM4xxeFeatureCL4/6xxe4.2. Summarized Features List13-60

4.3. Multi-Lingual SupportFigure 8 Multi-Lingua SupportThis version of All-In-One tool supports English and Traditional/Simplified Chinese.User can change the language setting at the Options- Preferences.4.4. Adding a PrinterOnly SATO printers, specifically those supported by this All-In-One application, can bedetected and added. Currently, the following interfaces are supported: LAN (Wired and Wireless, TCP/IP)Serial Communication (RS232c)Parallel Port (IEEE 1284)USB (Plug & Play)For printers using SILEX Network Interface card (such as GT and CL), it isnecessary to use the SILEX firmware which supports bi-directional communicationson port 9100, i.e., version A1.2.3 and above.* For SAI-SILEX firmware, it is necessary to add the printer with Port no.: 1024.The All-In-One Application provides three methods for detecting and/or addingcompatible printers to the system:1.2.3.Using the Auto-Discovery modeManually entering an IP Address, or Parallel Port/Serial Comm settingsSpecifying a range of IP AddressesSATO All-In-One ApplicationUser Manual14-60

In any of the above modes, the system will attempt to handshake with the targetprinter(s) and issue an appropriate command to retrieve the printer firmwareinformation. If the handshake is successful, the detected printer(s) will be presented inthe main panel’s treeview as an icon.Note: When All-In-One Application tries to connect to the printer, it is important toensure that there is no other application (such as printer driver) using the printer at thesame time.For example, a printer driver which is actively connecting to the CT412i via the USB portwith printer driver will cause connection problems to All-In-One Application with thisprinter.Figure 9 Active connection from printer driver4.4.1. Adding a Printer via Auto-DiscoveryThe All-In-One Application can automatically detect SATO printers connected via USBinterface, the SILEX network interface card (CL and GT series), or the standard built-inLAN interface (new CT4xxi series, CG Series), or the GL Series Network Interface card.Upon installation, the software automatically registers itself into the Windows FirewallException list. Thus, the firewall can continue to protect the computer withoutcompromising the functionality of the Auto-Discovery feature.SATO All-In-One ApplicationUser Manual15-60

Figure 10 Exception entry in FireWall4.4.2. Adding a Printer via LAN, Parallel Port or Serial Comm settingsYou can add a new printer to the system by specifying its IP Address, USB port, ParallelPort or Serial Comm settings such as network port, communication port and baud rate.User with USB to Serial can easily notify with USB2Serial text beside com port. USB toParallel port is now supported and will listed under USB Port.Figure 11 Add New PrinterNote: GL printer with Standard Protocol is able to be added with this method. However,it might take a little longer.SATO All-In-One ApplicationUser Manual16-60

4.4.3. Add a Printer by specifying an IP RangeSATO printers such as MB200i/400i which do not use the SILEX Network Interface cardcan be auto-detected if you use the “Add Printer – By IP Range” feature.Figure 12 Add Printer - By IP RangeIt takes the application approximately one second to probe each IP address in the IPrange to determine whether it is a SATO printer (by checking the vendor code in the MACaddress). Thus, if you specify a wide IP range, the application may take an unacceptablylong time to complete the task. Therefore, a “Cancel” button is provided to allow you tocancel the operation.4.5. Navigating the TreeviewAfter all target SATO printers have been successfully detected or registered into theapplication, they will appear in a Tree view as icons (See Figure 12 below) representing aNode. You can manage the nodes in this view (hereafter called the treeview) in variousways, as follows.Figure 13 TreeviewSATO All-In-One ApplicationUser Manual17-60

4.5.1. Creating foldersBy default, detected printers will populate the treeview as nodes at the root. However,just as with any standard treeview in Windows Explorer, you can also create your ownfolders in the root, and then drag-and-drop any registered printer to and from any folderor root area.By creating folders, you can organize connected printers into groups meeting particularcriteria such as “all GL printers on the Production Floor” or “All compact printers in thePackaging Dept” . You can then control printers in that group more conveniently ratherthan individually select different printers when needed.The only limitation is that your custom folders must contain a non-blank name, and thefolder name cannot be “root” or “main”. Also, within the same level, the same foldername cannot be repeated.4.5.2. Renaming foldersThe folder name and the “display” of the printer can be renamed on the treeview. Clickon the folder name and wait for the text editing cursor to appear, then type the newname.4.5.3. Relocating printers via Drag-and-DropA node icon can be moved in and out of the root area or folders easily. Just make surethe source and target locations are visible, then drag the icon and drop it in the targetlocation.4.6. Displaying Printer Firmware InformationWhen a printer node on the treeview is clicked, you will see basic information about theprinter, as depicted below.Figure 14 Printer InformationSATO All-In-One ApplicationUser Manual18-60

4.7. Editing Printer InformationYou are allowed to change the printer’s Display Name and the Model, which aredisplayed next to the node icon.Figure 15 Edit Printer InformationChanging the Display Name/Model does not affect the printer. No command will actually besent to the printer. The changes apply only to the treeview of the SATO All-In-Oneapplication, and are stored in memory or exported to XML files when you export profiles(See Section 4.11 Export/Import Profile).4.8. Enquiring Printer StatusFor printers connected by LAN, the SATO All-In-One application periodically sends astatus-probing command and display the printer status for monitoring purposes.This feature is not available to printers connected via Parallel Port and RS-232. This isbased on the assumption that local printers (non LAN) can be monitored locally ratherthan via remote.Figure 16 Status MonitoringSATO All-In-One ApplicationUser Manual19-60

4.9. Interface ConfigurationInterface Configuration feature is available for CT, MB, CG printers and e-series modelsthat connected with LAN interface.Figure 17 Interface ConfigurationNote: When the “Interface Configuration” window is open, the ENQ Status monitoringfunction of the printer will be stopped.The following picture shows the Interface Configuration for MB printer:SATO All-In-One ApplicationUser Manual20-60

Figure 18 MB-series Interface ConfigurationThis function supports concurrent setting to multiple MB printers. The following interfacesettings can be configured on this functionality:-RS232 settingsIrDA settingsBluetooth settingsWireless LAN settings4.10. Displaying Configuration InformationThe displaying and updating of printer configuration information is split into 2 parts:Printer information and Label information. These can be viewed and updated by clickingthe “Printer Configuration” and the “Label Configuration” button respectively.SATO All-In-One ApplicationUser Manual21-60

4.10.1. Printer ConfigurationSBPL commands will be sent to the printer to retrieve the printer configurationinformation. The screen will only display the system configuration Information such asprint speed and darkness level.Figure 19 Printer System Configuration InformationUse the drop-down lists to make any necessary changes to the configuration. When the“Submit” button is pressed, the system captures your inputs and issues SBPL commands tochange the settings in the printer.SATO All-In-One ApplicationUser Manual22-60

4.10.2. Label ConfigurationThe remaining configuration data contains label configuration information. The unit ofmeasurement will be changed from “dot” to “mm”.Figure 20 Label ConfigurationUse the drop-down lists to make any necessary changes to the configuration. When the“Submit” button is pressed, the system captures your inputs and issues SBPL commandsto change the settings in the printer.4.10.3. Print Head Information DisplaySome supported model can click on ‘Print Head Information’ button under Configuration toview the detail information for print head counters and statuses.Figure 21 Print Head Information DisplaySATO All-In-One ApplicationUser Manual23-60

4.11. Export/Import ProfileThe effort and time required to populate the application’s treeview with the correctprinters and folders, need not be repeated every time you start the All-In-Oneapplication. By saving the “profile” of already detected printers into a file (in XML format),the application will not normally need to auto-detect printers on the network again, unlessyou force the software to do so.The profile can also be exported to other computers connected to the same printers, sothat the same treeview information can be restored without delay.The following information is captured in the XML profile file:- Folder Information- Name- Tree Level- Printer type- Name- Model- DisplayName- Firmware Version- Folder Name- Interface Type- IP Address- Mac Address- Port- Baud rate- Parity- DataBits- StopBit- HandShake- PortNameClick File- Export Profile or File- Import Profile to download or upload the printerconfiguration profiles.4.11.1. Using External ProfileFigure 22 Open External ProfileSATO All-In-One ApplicationUser Manual24-60

By default, All-In-One loads printer profile information stored in the application directory duringstart-up. However, user can choose to load the printer profile information stored in otherdirectory.User chooses an external printer profile by File- Open External Profile. The application titleshows the name of the external profile, to indicate that the current printer profile used by theapplication.Figure 23 Using External ProfileFigure 24 Closing and Switching ProfileClose External Profile: This is to close the external profile and loads again the internalapplication profile. The internal profile will be loaded during the next application start-up.Switch to Local Profile: This is to switch to the local application profile but the external profile isstill open. The external profile will be loaded during the next application start-up.SATO All-In-One ApplicationUser Manual25-60

4.12. Graphics ConversionThis utility provides conversion functions from raster graphics files(*.BMP;*.GIF;*.JPG;*.PNG) into SBPL commands. Click Tools- Graphic Conversion.Figure 25 Graphics ConversionClick the Open button to browse for the desired graphics file. A preview of the file will bedisplayed. You can also edit the graphic by using the Stretch or Center button, or reset thechanges using the Normal button.The appropriate SBPL commands for printing the file will be displayed in the bottom-mostwindow. Click Save to save the commands into a file, or click Close to end the conversion.4.13. Loading GraphicsClick Tools- Graphics Download. This function allows you to upload and store thegraphics into the memory of a printer. It supports the following graphics formats:- BMP- JPG- GIF- PNGThe function supports the following types of uploading formats:1) SATO Graphics (ESC GR/GI command)2) Bitmap Images (ESC GT/GC command)3) PCX Images (ESC PI/PY command)4) Logo in Internal Flash (FD

- CL4NX Series The SATO All-In-One application will be undergoing continual refinement, and it is expected that other SATO printer models w

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