CORPORATE PROFILE 2021 - Tata Power

Waste Gas GenerationTata Power has set up various plants at Haldia and inJamshedpur (Power 6) based on the blast furnace andcoke oven gases which are waste gases from steel makingprocess which help in reducing greenhouse gas emissionsignificantly. It’s looking at other similar projects with TataSteel. Tata Power through its Joint Venture companyIndustrial Energy Limited (IEL), has successfullycommissioned 2 units of 67.5 MW each of the 202.5 MWIEL, Kalinganagar - Orissa project. The company’s installedgenerating capacity from waste gas generation stands at375 MW.New and Service-Led BusinessesNew and Service-Led Businesses The Company is lookingto scale-up its service businesses, i.e. businesses (EVCharging, Home Automation, Distribution services,Thermal O&M services solar rooftop and solar EPC) and isalso evaluating opportunities in emerging business areassuch as microgrids, rooftop solar, energy efficiencysolutions and EV charging stations. It has collaboratedwith Tata Motors Limited to roll-out EV charginginfrastructure and aims to expand its presence further inhigh EV adoption cities in India. The Company has alsolaunched its rooftop services program in more than 90cities.captive charging through different models andapproaches.TP Renewable Microgrid (TPRMG) is set to roll out 10,000microgrids to provide innovative solutions for the underserved communities and expand the global microgridfootprint . The Company marked first anniversary bycommissioning its 100th Solar Microgrid Project inRatnapur, Uttar Pradesh. The company also partneredwith Airtel Payments Bank to enhance customerconvenience while also inaugurating its first 5kW Bio-gasgenerating plant in Bihar.The Company is also working on developing a robustsoftware platform for customers of EV charging and hasreleased a mobile based application towards the sameeffect. With the increase in EV adoption, your Companyplans to cover the segments of home, workplace andTata Power Corporate Profile 20209

A satisfied Customer baseServicing over 11.5 million Customers across the CountryMumbai DistributionTata Power has a customer base of over 7 lakh directcustomers in Mumbai and on an average about 6,500million units (MU) are sold in a year. Some of its bulkcustomers include BEST, Port Trust, BARC, Refineries andother important installations in Mumbai. As in all parts ofthe business, improvement in operational efficiency is akey focus area. Tata Power has taken number of initiativesto improve the quality and reliability of its power supplyand enhance customer service.Delhi DistributionThe Company’s partnership for distribution with theState Government of Delhi for its North Delhi customers,Tata Power Delhi Distribution Limited (previously knownas North Delhi Power Limited), is the only success story ofprivatisation in India. This company serves over 1.6million customers (from a population of 4.5 million)spread over in an area of 510 sq. kms and has a peak loadof 1852 MW. Since its formation in 2002, the company haslaunched a series of technological improvements forupgrading reliability and other customer services.Measures like energy audits, replacement of old metersTata Power Corporate Profile 2020with theft-proof electronic meters, automated meterreading, aggressive enforcement and publicawareness drives have reduced the current ATC losspercentage to well below the target loss levelpercentage that has been committed to the regulatoryauthorities. TPDDL is automating its grids, mappingthe network (for quicker fault location and isolation)and automating the outage management system onthe Geographical Information System (GIS) platform.Ajmer DistributionTata Power has signed a Distribution FranchiseeAgreement (DFA) with Ajmer Vidyut Vitran NigamLimited (AVVNL) to cater to the power requirements ofcustomers in Ajmer for a period of 20 years. To serve thepurpose, Tata Power has formed a Special PurposeVehicle (SPV) “TP Ajmer Distribution Limited” (TPADL),which will be responsible for operating andmaintaining the distribution network in Ajmer City,which includes City Division-I and City Division-II areas.It will also be responsible for managing the billing andcollections in the said areas.10

Odisha DistributionTata Power entered into public-private partnership forNorthern ,Central, Western and Southern part of Odishanamely,” TP Northern Odisha Distribution Limited(TPNODL) , TP Central Odisha Distribution Limited”(T P CO D L ) , “ T P We s te r n O d i s h a D i s t r i b u t i o nL i m i te d ” ( T P W O D L ) a n d “ T P S o u t h e r n O d i s h aDistribution Limited ( TPSODL). The Companydistributes power in the entire state of Odisha with atotal customer base of 9 million.Customer Care InitiativesThe Company has various Customer Care initiativesafter going retail. These initiatives include opening up ofexclusive Customer Care Centres and bill paymentcenters for cash and cheque collection at variouscentres. Various new collection centers have beenopened up across Mumbai for collection of newconnection application forms. Several new bill paymentkiosks and electronic drop boxes have been introducedto facilitate easy payments for the customers whichhave instant payment acknowledgement facility. TheCompany has also developed the customer informationTata Power Corporate Profile 2020portal for its customers offering various online facilitiessuch as bill payment, Billing information, PaymentHistory and online form filling for new Power Supplyconnection. The Tata Power Mobile App is speciallydesigned to be an exclusive platform to help customersand other stakeholders to connect and directly engagewith the company. The mobile app includes key featuressuch as Account overview; Bill Payment at fingertips;Meter Reading details; Monthly Consumption trend;Bills and Payment history of previous 12 months,Notifications alerts; Zone-wise Outage/Shutdowninformation; Registration for e-bill and e-services etc.Tata Power is also the first Power Utility in Mumbai tointroduce Printing of Dynamic Bharat QR code on its billfor payments and introduced WhatsApp service forcustomers. Tata Power is the first Indian utility to openmultiple ‘All-Women’ Customer Relations Centres acrossIndia in a Mumbai, delhi and ajmer.11

On a Multi-Fold Growth pathresidential rooftop solution across India, acrossmultiple cities which are expected to saveconsumers upto 50,000 annually for 25 years.TPSSL also commissioned the World’s largestsolar rooftop installation on a cricket stadium, of820.8kWp, at Cricket Club of India in Mumbai.Continuing the Growth JourneylTata Power ser ves more than 11.5 milliondistribution consumers across Mumbai, Delhi,Ajmer and entire state of Odisha. The Companylaunched innovative value-added consumerser vice initiatives like K now Your EnergyConsumption (KYEC ), Power Rewards andVoiceBOT, to e-Wallet payments and WhatsAppService. In this year, a significant number of its 2.6million customers in India are now digital-onlycustomers, converting the entire customer lifecycleto a mobile -friendly digital platform, thusimproving the customer experience significantly.lThe Company commissioned India’s largest naturalester filled 110 /33 / 22 kV, 125 MVA powertransformer in the Mumbai Transmission network atthe BKC receiving station in active collaborationwith Hitachi ABB Power Grids and Cargil.lIncreasing its focus in the solar domain, Tata PowerSolar Systems Limited launched an extensiveTata Power Corporate Profile 2020lTata Power serves more than 2.6 milliondistribution consumers across Mumbai, Delhiand Ajmer. The Company launched innovativevalue-added consumer service initiatives likeKnow Your Energy Consumption (KYEC), PowerRewards and VoiceBOT, to e-Wallet payments andWhatsApp Service. In this year, a significantnumber of its 2.6 million customers in India arenow digital-only customers, converting theentire customer lifecycle to a mobile-friendlydigital platform, thus improving the customerexperience significantly. Tata Power gets Letter ofIntent for the acquisition of CESU PowerDistribution in Odisha. The five electrical circlesconstituting CESU are the areas of Bhubaneswar(Electrical Circle - I and II), Cuttack, Paradip and12

Dhenkanal. The license is being offered for 25 years .CESU is spread over 30,000 Sq km with population ofover 1.4 Crore and consumer base of 2.5 million.llTata Power has already installed 540 chargingstations in various cities, including Delhi, Mumbai,Bengaluru, Pune and Hyderabad, and other cities .Central Railway Collaborates with UNEP & TataPower to Launch Electric Vehicle Charging Pointsat Mumbai’s Railway Stations . The Company hasjoined hands with MG Motor India to deploySuperfast chargers at select MG Dealerships.TP Ajmer Distribution Limited (TPADL) managed apeak load of 112.05 MW in Ajmer city, during themonth of June 2018. This is the highest peak loadcatered to by power distribution assets in the lasttwo years in the city, managed comfortably due toextensive work towards the maintenance of 33 kVand 11 kV lines which also led to a reduction intripping by 31% and 45% respectively.Tata Power Corporate Profile 2020lTata Power is the first Indian utility to openmultiple ‘All-Women’ Customer Relations Centresacross India in a major move to address its womencustomers better. Inaugurated across Mumbai,Ajmer, Delhi, Bhubaneshwar and Cuttack thesecentres are entirely run by women personnel, fromcustomer service to billing and security, andtrained to deliver enhanced Customer Experience.lTata Power, India's largest integrated power utility,has launched its first ever pan-India Digital andPrint ad campaign to promote solar rooftopservices. Tata Power's Rooftop solar solutions areavailable in 26 states and 7 Union Territories andtheir products are available in 94 cities across Indiaso far. The Company and SIDBI have joined handsto design a unique Solar financing solution for theMSME customers helping them switch to rooftopsolar without any collateral at an interest rate lessthan 10%.13

World class Safety PracticesThe creative and collaborative work environment atTata Power has been instrumental in creating aninvaluable workforce geared up for multi-foldgrowth.Health & SafetyWhen it comes to achieving world class health andsafety performance, there’s no room for compromiseat Tata Power. And it’s not about statistics; it’s aboutkeeping people safe. The safety and health of ourpeople is the principal consideration in the framingof our policies and all our business activities. TheCompany invests a large amount of resources toreduce workplace accidents and ensure a safeworking environment. By adhering to world classstandards, promoting product and operationalsafety, and encouraging the active participation ofevery employee, Tata Power has created a healthywork environment that complements its superiorbusiness performance. Striving for Zero Accidentsand Injuries. The Company has created programmesTata Power Corporate Profile 2020to promote worker and contractor safety on theroad, in the laboratory and wherever we operate.Protecting Against Illness and DiseasesTata Power is working on various awarenesscampaigns to help employees reduce illnesses anddiseases in general. It has focused on education,prevention, treatment and protecting the rights ofHIV-positive employees and partners.A healthy work environment that complementsour superior business performance.14

Fostering People and TalentAt Tata Power, the indomitable spirit of powercreates an intensely united force. The passion forexcellence constantly drives our team and this iswhat enables us to achieve efficiency in our powergeneration operations.The working environment inspires excellence,employees are encouraged to innovate and thisfreedom inspires the paradigm-changing ideas thatour Company is well-known for.In its endeavour to create a clean environment, theCompany provides opportunities that impact selfreliance with productive partnerships. It leveragesits rich operational experience of the finest powertechnology to industriously harness an individualtowards a powerful ‘greener tomorrow’.With its vision cast high and focus on people, theCompany offers a truly global exposure inGeneration, Transmission Distribution, PowerTata Power Corporate Profile 2020Trading and Projects (Gas, Coal, Wind and Hydrobased power generation projects) making it a fullyintegrated player in the power sector.We pride our employee success on the followingprinciples:Living by our core values: This shapes the cultureand defines the character of our company.Investing in training and development: We hirethe best people and help them become even better.Providing a supportive work environment: Withaccess to a vast array of resources, Tata Power helpsevery employee build his career.Lending a hand to our community: This is animportant way to build positive relationships with allour stakeholders and create powerful lastingchange.15

Powering a Greener WorldAs India’s largest integrated power company, we at TataPower are conscious of our role as sustainability stewardsand embrace the challenges of climate change. We striveto lead the path towards growth with responsibility.Sourcing clean coal is another significant way ofreducing emissions and increasing efficiency. TataPower has been consciously exploring clean coalsources, including imports, for its thermal power plants.Our commitment to this sustainable future has beencategorical and consistent. Our sustainability initiativescomprise investments in clean coal technologies; severalwell-planned projects that generate power from wind,solar, and geothermal energies that are renewablesources; an unflinching commitment towards biodiversityconservation; streamlining water use; and plantingthousands of trees in the vicinity of our power plants toreduce our carbon footprint. We are continuously workingtowards innovating and implementing eco-friendlytechnologies, and undertaking various projects under theClean Development Mechanism, including wind powerprojects and various small-scale energy efficiency projects.Committed to complying with all regulations pertainingto the preservation and enrichment of the environment,Tat a Powe r u s e s wo r l d - c l a s s i n n ovat i ve a n denvironment-friendly technologies.EnvironmentOver the next five years, Tata Power plans to increase itsgeneration capacity exponentially.Tata Power has executed a number of measures in order toreduce emissions. Tata Power's power plant emissions arewell within the norms laid down by the National AmbientAir Quality Standards (NAAQS).Tata Power Corporate Profile 2020The Company is committed to the cause of ensuring agreener and sustainable planet.In line with this it has launchedtwo new properties underthe aegis of Greenolution in 2015.‘Act for Mahseer’, is a sustainableprogramme focused at conservation of the Mahseer, anendangered species of fish. It is a call to action publiccampaign aimed at spreading awareness about themighty Mahseer to help preserve this valuable fishspecies in a big way at national level.‘Be Green’ is an initiative to unifyconsumers in the green movement. Theinitiative will also motivate them toassociate with and contribute to greenliving in a more integrated fashion. It is promotingenergy efficient devices which will help consumers save16

Imparting EducationSolar Lightingpower. The Company has promoted special chargingstations for laptops, tablets, mobile phones throughmanual exercising, at places of congregation, toencourage healthy, pollution-free living. An array of otherinitiatives have also been undertaken.Energy Conservation Initiative involvingschool children across India.The Company also embarks on several initiatives tospread awareness about saving power, conservingenergy and combating climate change issues. One suchinitiative is the Tata Power Club Enerji (previously knownas Tata Power Energy Club) that educates the massesabout how to use energy efficiently and curb energywastage, along with conserving resources and civic &moral values. The Club reaches out to school childrenthrough various interactive mediums and sensitizes themon the need to conserve energy, resources and civic &moral values. The Club started in 2007 with 12 schools inMumbai and has today become a nationwide movementreaching about 500 schools and covering ten cities Mumbai, Pune, Bengaluru, Kolkata, Delhi, Ahmedabad,Jamshedpur, Lonavla and Belgaum. Over the last severalyears, it has reached out to number of schools in India andhas sensitised over 29 million citizens who in turn havehelped save more than 33 million units of electricity tilldate. This saving is equivalent to saving 25,000 tonnes ofCO2. Club Enerji program is now more than 10 years old.In FY15, Tata Power Club Enerji has launched an onlinemodule of the Club Enerji programme. The module ishosted on the Club Enerji website. The objective of thisinitiative is to reach out to a larger audience and impact alarger group of IT skilled children with a vision totransform by adopting a holistic and robust approachtowards conservation. The module aims to not only urgethe wider audience to conserve energy, resources, andtheir civic and moral values, but also give them a detailedunderstanding of the ways in which depletion ofresources is occurring, and its various repercussions. Inaddition to school level activities, Tata Power Club Enerjihas also been conducting the activities field visits in theTata Power Corporate Profile 2020Health CampsVocational Trainingform of Mahseer hatchery visits and nature trails. TataPower Club Enerji students under the ‘Act for Mahseer’initiative are taken to Tata Power’s Mahseer Hatchery inLonavala to sensitise children on mahseer conservation.In 2017, Club Enerji won Bronze award Club EnerjiDisaster Management module under the categoryMultimedia CD-Rom Based Presentation at ABCI awards,Mumbai. In the year 2014, Tata Power Club Enerji hasbeen declared as a ‘promising practice’ in Tata GroupC o m p a n i e s i n TATA D e e p D i v e C o l l a b o r a t i v eBenchmarking (DDCB) Study on “Advertising, Branding &Corporate Communication (ABCC)” by TQMS. ClubEnerji’s Resource Conservation module won in the DigitalCommunication Category at the Association of BusinessCommunicators

safeguarding the environment for future generations. After all, it was way back in the 1900s, that, its Founder, Shri Jamshetji Tata, vowed to provide the country and its people with cheap, clean, and abundant power. Tata Power continues to make good on that promise and takes pride in lighting up lives! Journey Tata Power Corporate Profile 2020 1