Research Methods: The Basics

2y ago
3 Views
2 Downloads
1.47 MB
205 Pages
Last View : 1m ago
Last Download : 3m ago
Upload by : Ciara Libby
Transcription

RESEARCH METHODSTHE BASICSResearch Methods: The Basics is an accessible, user-friendly introductionto the different aspects of research theory, methods and practice.Structured in two parts, the first covering the nature of knowledgeand the reasons for research, and the second the specific methodsused to carry out effective research, this book covers:xxxxxstructuring and planning a research projectthe ethical issues involved in researchdifferent types of data and how they are measuredcollecting and analysing data in order to draw sound conclusionsdevising a research proposal and writing up the research.Complete with a glossary of key terms and guides to further reading, thisbook is an essential text for anyone coming to research for the firsttime, and is widely relevant across the social sciences and humanities.Nicholas Walliman is Senior Lecturer in the Department of Architectureat Oxford Brookes University, UK.

The BasicsACTINGBELLA MERLINHUMAN GENETICSRICKI LEWISANTHROPOLOGYPETER METCALFINTERNATIONAL RELATIONSPETER SUTCH AND JUANITA ELIASARCHAEOLOGY (SECOND EDITION)CLIVE GAMBLEINTERNETJASON WHITTAKERART HISTORYGRANT POOKE AND DIANA NEWALLISLAMCOLIN TURNERTHE BIBLEJOHN BARTONJAZZCHRISTOPHER MEEDERBLUESDICK WEISSMANJUDAISMJACOB NEUSNERBUDDHISMCATHY CANTWELLLANGUAGE (SECOND EDITION)R. L. TRASKCRIMINAL LAWJONATHAN HERRINGLITERARY THEORY (SECOND EDITION)HANS BERTENSCRIMINOLOGYSANDRA WALKLATELOGICJ. C. BEALLECONOMICS (SECOND EDITION)TONY CLEAVERMANAGEMENTMORGEN WITZELEUROPEAN UNION (SECOND EDITION)ALEX WARLEIGH-LACKMARKETING (SECOND EDITION)KARL MOORE AND NIKETH PAREEKFILM STUDIESAMY VILLAREJOOPERADENISE GALLOFINANCE (SECOND EDITION)ERIK BANKSPHILOSOPHY (FOURTH EDITION)NIGEL WARBURTONFOLK MUSICRONALD COHENPOETRYJEFFREY WAINWRIGHT

POLITICS (FOURTH EDITION)STEPHEN TANSEY AND NIGEL JACKSONSOCIOLOGYKEN PLUMMERTHE QUR’ANMASSIMO CAMPANINITELEVISION STUDIESTOBY MILLERRELIGION (SECOND EDITION)MALORY NYETHEATRE STUDIESROBERT LEACHROMAN CATHOLICISMMICHAEL WALSHWORLD HISTORYPETER STEARNSSEMIOTICS (SECOND EDITION)DANIEL CHANDLERWORLD MUSICRICHARD NIDELSHAKESPEARE (SECOND EDITION)SEAN MCEVOY

RESEARCH METHODSTHE BASICSNicholas Walliman

First published 2011by Routledge2 Park Square, Milton Park, Abingdon, Oxon OX14 4RNSimultaneously published in the USA and Canadaby Routledge270 Madison Avenue, New York, NY 10016Routledge is an imprint of the Taylor & Francis Group, an informa businessThis edition published in the Taylor & Francis e-Library, 2011.To purchase your own copy of this or any of Taylor & Francis or Routledge’scollection of thousands of eBooks please go to www.eBookstore.tandf.co.uk. 2011 Nicholas WallimanThe right of Nicholas Walliman to be identified as author of thiswork has been asserted by him in accordance with sections 77 and 78of the Copyright, Designs and Patents Act 1988.All rights reserved. No part of this book may be reprinted or reproduced orutilized in any form or by any electronic, mechanical, or other means, nowknown or hereafter invented, including photocopying and recording, or inany information storage or retrieval system, without permission in writingfrom the publishers.British Library Cataloguing in Publication DataA catalogue record for this book is available from the British LibraryLibrary of Congress Cataloging in Publication DataWalliman, Nicholas S. R.Research methods: the basics / Nicholas Walliman.p. cm.—(The basics)Includes bibliographical references and index. [etc.]1. Social sciences—Research—Methodology. 2. Humanities—Research—Methodology. I. Title.H62.W254 2010001.4—dc222010022880ISBN 0-203-83607-3 Master e-book ISBNISBN13: 978-0-415-48991-1 (hbk)ISBN13: 978-0-415-48994-2 (pbk)ISBN13: 978-0-203-83607-1 (ebk)

To Ursula

CONTENTSList of illustrationsAcknowledgementsIntroductionPART IResearch theory and practice1 Research basics2 Research theory3 Structuring the research project4 Research ethics5 Finding and reviewing the literaturePART IIThe main research methods6 The nature of data7 Collecting and analysing secondary data8 Collecting primary data9 Quantitative data analysis10 Qualitative data analysis11 Writing the proposal and writing up the 63657892113128146167179183

ILLUSTRATIONSTables2.12.26.16.2Comparison between positivist and relativistapproachesMethods of enquiry – a comparisonSet of quantitative dataSet of qualitative re of a typical research projectDiagram of levels of abstractionLevels of measurementCoding scheduleCoding manualTabulation of results of a content analysisSampling frame in relation to population and sampleLaboratory experiment: testing the airtightness of acladding system8.3 Field experiment: testing the effect of indoorplanting on waiting patient anxiety ( Jane Stiles)8.4 Diagrammatic model: systems map of part ofa university8.5 Physical model: acoustic model of a concert hall( Kirkegaard Associates)31697787888994105107109110

xiiILLUSTRATIONS8.6 Computer building simulation output of heatflowthrough a concrete floor slab9.1 Data spreadsheet9.2 Gaussian curve9.3 Table to illustrate frequency distribution9.4 Skewness and measures of central tendency9.5 Charts and diagrams9.6 Scattergrams of two variables with differentlevels of relationships9.7 Contingency table10.1 Work sequence in qualitative research10.2 Example of a matrix: self-build skills in six projects10.3 Time ordered display10.4 Conceptually ordered display10.5 Role ordered display10.6 The semiotics of a traffic sign111115116117119120123124129136139139140143

ACKNOWLEDGEMENTSMy grateful thanks go to Alma Clavin for allowing me to use anextract from her PhD thesis, and Marina Muenchenbach for allowing me to use her Masters research proposal to demonstrate aspectsof research writing. Also thanks to Kirkegaard Associates for permission to use their photographs of the Festival Hall acoustic modeland Jane Stiles for permission to use her photographs of the hospitalwaiting areas. I would also like to thank Katherine Ong and SophieThompson from Routledge for their patience and encouragement.My Masters and Doctorate students have also been an inspirationto me and gave me many insights into the practical problems ofengaging in research and demonstrated ways to overcome them.My greatest appreciation goes to my wife, Ursula, for her supportand tolerance during the writing of this book.

INTRODUCTIONResearch Methods are the tools and techniques for doing research.Research is a term used liberally for any kind of investigation thatis intended to uncover interesting or new facts. As with all activities,the rigour with which this activity is carried out will be reflected inthe quality of the results. This book presents a basic review of thenature of research and the methods which are used to undertake avariety of investigations relevant to a wide range of subjects, such asthe natural sciences, social science, social anthropology, psychology,politics, leisure studies and sport, hospitality, healthcare and nursingstudies, the environment, business, education and the humanities.Just about every university course includes an element of researchthat students must carry out independently, in the form of projects,dissertations and theses, and the more advanced the degree, thegreater the research content. In the workplace there is frequentlya need to do research in order to develop or improve the businessor service, while some types of businesses rely on doing researchprojects for their very existence.Research methods are a range of tools that are used for differenttypes of enquiry, just as a variety of tools are used for doing different practical jobs, for example, a pick for breaking up the ground ora rake for clearing leaves. In all cases, it is necessary to know whatthe correct tools are for doing the job, and how to use them to besteffect. This book provides you with the basic information about thetools used in research, the situations in which they are applied andindicates briefly how they are used by giving practical examples.

2INTRODUCTIONI have also included chapters that describe the theoretical backgroundto research and the ways of thinking that lead to the different waysof carrying out investigations and coming to conclusions. Therefore,the book is divided into two basic parts. Part I consists of Chapters 1–5and provides an introduction to research theory and general practice.Part II contains Chapters 6–11 and explains the main research methods used for collecting and analysing data and gives advice on thepractical issues of presenting your research in a clear and attractivemanner.As this book acts as an introduction to the basics of research methods, you will probably want to find out more about many of theissues mentioned, so I have made suggestions for further reading atthe end of each chapter (‘Where to find out more’). You will noticethat research is riddled with technical terms, or what some peoplewould call jargon. The first time any of the terms are used they arehighlighted in bold and then I normally provide an explanation ofthe meaning. In order to provide a useful way to remind you of thedefinitions of the main technical terms used in this book (and for thatmatter elsewhere too), I have included a glossary at the end whichincludes all those terms highlighted in bold in the main text plus afew extra ones you may come across in your other needing. You caneasily refer to the glossary from anywhere in the book.Not only will reading this book give you an insight into the different aspects of research theory and practice and help you to understand what is involved in carrying out a research project, it will alsohelp you to evaluate the claims made by academics, experts of allkinds, politicians, advertisers, etc. by judging the quality of the evidence provided by the research on which they base their arguments.You don’t have to read the book from the beginning to the end, likea novel. It can be used as a reference for finding out about the characteristics of a particular research method, the meaning of a certainterm or about aspects of theory. However, the chapters are arrangedin the approximate sequence of the activities required for carryingout a research project, so it can be used as a step-by-step guide todoing your own research.Finding out about things and trying to understand events andsituations are activities that symbolize the very essence of humanity.At a time when we are bombarded with information, when pressing problems are ever present, when the opportunities for discovery

INTRODUCTIONare all around us, it is really useful, if not essential, to be familiarwith the methods for doing research – any research. This book willhelp you to think clearly, to structure your enquiries and to come toconclusions based on appropriate evidence and sound argument. Itwill enable you to consolidate your knowledge and understandingof your surroundings, and will also help you to hold your own in adiscussion and to critically analyse the claims and arguments madeby others.3

PART IRESEARCH THEORY ANDPRACTICEOne reviewer of my first draft of this book suggested that these firstfive chapters did not deal with research methods at all. Strictly speaking,if you take a purist’s view of what research methods are, he was correct. If you consider that research methods are only specific techniques for collecting and analysing data in such a way that you cancome to reliable conclusions, then Part I of this book does not dealwith these. However, I believe that unless you know what research isabout, and understand the context in which these research methodsare used, you will not know which to use and why. Therefore, in PartI of this book, I have provided an overview of the nature of research,its theoretical foundations, what is involved in the process, what youcan do with it, and what makes good research.In order to place research within its context, in Chapter 2 I haveprovided you with a brief review of the theoretical basis of researchas an activity. I consider different ideas about what we can know andhow we can know it, and how we can get an understanding of theworld around us. You will see that this type of thinking has a longhistory, probably ever since humans became aware of themselves asbeing special within nature. The ability to reflect and use abstractideas set them apart from the animal and plant kingdom. The debaterevolves around to what extent humans can be autonomous fromtheir environment and society.

6RESEARCH THEORY AND PRACTICEIn Chapter 3, I look at how research projects are structured. Ofcourse, not all projects are the same, but they do all share some similarfeatures. For example, they all have some aims and an argument thatleads to some conclusions based on evidence of some kind. The waysthat the aims can be formulated are described, and the way that arguments can be constructed are discussed.The important issue of ethics is explored in Chapter 4. Thereliability of progress in knowledge is dependent on the honesty ofthe researchers. It also often depends on the co-operation of members of the public or particular sections of the population, who mustbe protected from any adverse effects of the research process. Basically,the principle behind ethical research is to cause no harm and, if possible to produce some gain for the participants in the project and inthe wider world.Any piece of research will not be the first of its kind. There isalways a context in which the project is carried out and a history ofwork that has gone before it. In Chapter 5, I consider how to reviewthe literature in relation to your chosen subject, where to find theinformation and how to assess what you have found in relation toyour projected work. This is a basic scholarly exercise, but once youhave learned the skills needed to interrogate the accumulated knowledge and theories of a subject, you will find that this is useful inmany aspects of life, particularly as we are bombarded from all sideswith claims and assertions.

1RESEARCH BASICSResearch is a very general term for an activity that involves findingout, in a more or less systematic way, things you did not know. Amore academic interpretation is that research involves finding outabout things that no-one else knew either. It is about advancing thefrontiers of knowledge.Research methods are the techniques you use to do research. Theyrepresent the tools of the trade, and provide you with ways to collect,sort and analyse information so that you can come to some conclusions. If you use the right sort of methods for your particular type ofresearch, then you should be able to convince other people that yourconclusions have some validity, and that the new knowledge youhave created is soundly based.It would be really boring to learn about all these tools withoutbeing able to try them out – like reading about how to use a plane,chisel, drill etc. and never using them to make something out of apiece of wood. Therefore courses in research methods are commonlylinked to assignments that require these methods to be applied – anactual research project that is described in a dissertation or thesis, ora research report. In the workplace, it is often the other way round.When there is a perception that more information and understanding is needed to advance the work or process of work, then ways aresought how research can be carried out to meet this need.

8RESEARCH THEORY AND PRACTICEBeing a researcher is as much about doing a practical job as beingacademically competent. Identifying a subject to research, findingand collecting information and analysing it, presents you with arange of practical problems that need to be solved. Over hundreds ofyears, techniques, or methods, have been evolved to provide solutionsto these problems. The practice of research is closely bound up withthe theoretical developments that were promoted by philosophersand key thinkers and practitioners in the sciences, right back to theancient Greeks. The debate about knowledge and how we acquire it isrooted in philosophical thought (discussed in Chapter 2).WHAT YOU CAN DO WITH RESEARCHSo what can we use research to do in order to gain this new knowledge?Some of the ways it can be used one to:x Categorise. This involves forming a typology of objects, eventsor concepts, i.e. a set of names or ‘boxes’ into which these canbe sorted. This can be useful in explaining which ‘things’ belongtogether and how.x Describe. Descriptive research relies on observation as a meansof collecting data. It attempts to examine situations in order toestablish what is the norm, i.e. what can be predicted to happenagain under the same circumstances.x Explain. This is a descriptive type of research specifically designedto deal with complex issues. It aims to move beyond ‘just gettingthe facts’ in order to make sense of the myriad other elementsinvolved, such as human, political, social, cultural and contextual.x Evaluate. This involves making judgements about the qualityof objects or events. Quality can be measured either in an absolute sense or on a comparative basis. To be useful, the methods ofevaluation must be relevant to the context and intentions of theresearch.x Compare. Two or more contrasting cases can be examined tohighlight differences and similarities between them, leading to abetter understanding of phenomena.x Correlate. The relationships between two phenomena are investigated to see whether and how they influence each other. The

RESEARCH BASICSrelationship might be just a loose link at one extreme or a directlink when one phenomenon causes another. These are measuredas levels of association.x Predict. This can sometimes be done in research areas wherecorrelations are already known. Predictions of possible futurebehaviour or events are made on the basis that if there has been astrong relationship between two or more characteristics or eventsin the past, then these should exist in similar circumstances in thefuture, leading to predictable outcomes.x Control. Once you understand an event or situation, you may beable to find ways to control it. For this you need to know whatthe cause and effect relationships are and that you are capableof exerting control over the vital ingredients. All of technologyrelies on this ability to control.You can combine two or more of these objectives in a research project,with sometimes one objective needing to be successfully achievedbefore starting the next, for example you usually need to be able toexplain how something happens before you can work out how tocontrol it.RESEARCH DESIGNSThere are numerous types of research design that are appropriate for thedifferent types of research projects. The choice of which design to applydepends on the nature of the problems posed by the research aims. Eachtype of research design has a range of research methods that are commonly used to collect and analyse the type of data that is generated bythe investigations. Here is a list of some of the more common researchdesigns, with a short explanation of the characteristics of each.HISTORICALThis aims at a systematic and objective evaluation and synthesis ofevidence in order to establish facts and draw conclusions about pastevents. It uses primary historical data, such as archaeological remainsas well as documentary sources of the past. It is usually necessary tocarry out tests in order to check the authenticity of these sources.9

10RESEARCH THEORY AND PRACTICEApart from informing us about what happened in previous timesand re-evaluating beliefs about the past, historical research can beused to find contemporary solutions based on the past and to informpresent and future trends. It stresses the importance of interactionsand their effects.DESCRIPTIVEThis design relies on observation as a means of collecting data. Itattempts to examine situations in order to establish what is the norm,i.e. what can be predicted to happen again under the same circumstances. ‘Observation’ can take many forms. Depending on the typeof information sought, people can be interviewed, questionnairesdistributed, visual records made, even sounds and smells recorded.Important is that the observations are written down or recorded insome way, in order that they can be subsequently analysed. The scaleof the research is influenced by two major factors: the level of complexity of the survey and the scope or extent of the survey.CORRELATIONThis design is used to examine a relationship between two concepts. There are two broad classifications of relational statements:an association between two concepts – where there is some kind ofinfluence of one on the other; and a causal relationship – where onecauses changes to occur in the other. Causal statements describewhat is sometimes called a ‘cause and effect’ relationship. The causeis referred to as the ‘independent variable’, the variable that isaffected is referred to as the ‘dependent variable’.The correlation between two concepts can either be none (no correlation); positive (where an increase in one results in the increase inthe other, or decrease results in a decrease); or negative (where theincrease in one results in the decrease in the other or vice versa).The degree of association is often measurable.COMPARATIVEThis design is used to compare past and present or different parallel situations, particularly when the researcher has no control over events. It

RESEARCH BASICScan look at situations at different scales, macro (international, national)or micro (community, individual). Analogy is used to identify similarities in order to predict results – assuming that if two events are similar in certain characteristics, they could well be similar in others too.In this way comparative design is used to explore and test what conditions were necessary to cause certain events, so that it is possible, forexample, to understand the likely effects of making certain decisions.EXPERIMENTALExperimental research attempts to isolate and control every relevant condition which determines the events investigated and thenobserves the effects when the conditions are manipulated. At its simplest, changes are made to an independent variable and the effectsare observed on a dependent variable – i.e. cause and effect. Althoughexperiments can be done to explore a particular event, they usuallyrequire a hypothesis (prediction) to be formulated first in order todetermine what variables are to be tested and how they can be controlled and measured. There are several classes of experiment – pre,true, quasi, etc. which are characterized by the amount of checkingand control involved in the methods.SIMULATIONSimulation involves devising a representation in a small and simplified form (model) of a system, which can be manipulated togauge effects. It is similar to experimental design in the respect ofthis manipulation, but it provides a more artificial environment inthat it does work with original materials at the same scale. Modelscan be mathematical (number crunching in a computer) or physical,working with two- or three-dimensional materials. The performanceof the model must be checked and calibrated against the real systemto check that the results are reliable. Simulation enables theoreticalsituations to be tested – what if?EVALUATIONThis descriptive type of research is specifically designed to deal withcomplex social issues. It aims to move beyond ‘just getting the facts’,11

12RESEARCH THEORY AND PRACTICEby trying to make sense of the myriad human, political, social, culturaland contextual elements involved. There are a range of differentapproaches of evaluation models, for example, systems analysis –which is a holistic type of research looking at the complex interplayof many variables; and responsive evaluation – which entails a seriesof investigative steps to evaluate how responsive a programme is toall those taking part in it. A common purpose of evaluation researchis to examine the working of projects from the point of view of levels of awareness, costs and benefits, cost-effectiveness, attainment ofobjectives and quality assurance. The results are generally used toprescribe changes to improve and develop the situation.ACTIONEssentially, this is an ‘on the spot’ procedure, principally designed todeal with a specific problem found in a particular situation. There isno attempt made to separate the problem from its context in orderto study it in isolation. What are thought to be useful changes aremade and then constant monitoring and evaluation are carried outto see the effects of the changes. The conclusions from the findingsare applied immediately, and further monitored to gauge their effectiveness. Action research depends mainly on observation and behavioural data. Because it is so bound up in a particular situation, it isdifficult to generalize the results, i.e. to be confident that the actionwill be successful in another context.ETHNOLOGICALEthnological research focuses on people. In this approach, the researcheris interested in how the subjects of the research interpret their ownbehaviour rather than imposing a theory from outside. It takes placein the undisturbed natural settings of the subjects’ environment. Itregards the context to be as equally important as the actions it studies, and attempts to represent the totality of the social, cultural andeconomic situation. This is not easy as much of culture is hiddenand rarely made explicit and the cultural background and assumptions of the researcher may unduly influence the interpretations anddescriptions. Moreover there can be confusions produced by the useof language and the different meanings which may be given to wordsby the respondents and researcher.

RESEARCH BASICSFEMINISTThis is more of a perspective than a research design that involvestheory and analysis that highlight the differences between men’s andwomen’s lives. Researchers who ignore these differences can come toincorrect conclusions. However, everyone is male or female, so valueneutrality is impossible as no researcher practises research outsidehis or her system of values. No specific methods are seen to be particularly feminist, but the methodology used is informed by theoriesof gender relations. Although feminist research is undertaken with apolitical commitment to identify and transform gender relations, itis not uniquely political, but exposes all methods of social researchas being political.CULTURALMany of the prevailing theoretical debates (e.g. postmodernism,poststructuralism etc.) are concerned with the subjects of languageand cultural interpretation. Cultural research provides methodologies that allow a consistent analysis of cultural texts so that theycan be compared, replicated, disproved and generalized. Examples ofapproaches to the interpretation of cultural texts are: content analysis, semiotics and discourse analysis. The meaning of the term ‘cultural texts’ has been broadened from that of purely literary worksto that of the many different forms of communication, both formalsuch as opera, TV news programmes, cocktail parties etc., and informal such as how people dress or converse.DECIDING ON YOUR TYPE OF RESEARCHIt is your research interest that decides the nature of your researchproblem, and this will indicate the appropriate type of research to follow. Once the objectives of a research project have been established,the issue of how these objectives can be met leads to a considerationof which research design should be chosen. The research design provides a framework for the collection and analysis of data and subsequently indicates which research methods are appropriate. You cancombine two or more types of research design, particularly whenyour subject combines the study of human behaviour with that of,for example, economics, technology, legislation or organizations.13

14RESEARCH THEORY AND PRACTICEThe different types of research design may involve the use of theirown specific types of research methods, developed specifically tosolve the problems inherent in that design. However, some methodsare widely used across many research types.WHERE TO FIND OUT MOREApart from continuing to read this book, there are other introductionsto research that you may wish to check out. Most books on this subject cover the whole sequence of doing research. The following booksare aimed at undergraduate and postgraduate research and selectivereading of the preliminary chapters will provide further guidance onresearch basics. Each gives a slightly different view of the issues,so refer to as many as possible. You can probably do this in thelibrary without even taking the books out on loan.Blaxter, L., Hughes, C. and Tight, M. (2006) How to Research (third edition).Buckingham: Open University Press.The first chapter gives an entertaining review of what research is about.Rudestam, K. E. and Newton, R. (2007) Surviving Your Dissertation: AComprehensive Guide to Content and Process (third edition). ThousandOaks, CA: Sage.Again, the first couple of chapters provide an introduction to research.David, M. and Sutton, C. (2004) Social Research: The Basics. London: Sage.A good chapter on getting started.Swetnam, D. (2000) Writing Your Dissertation: How to Plan, Prepare andPresent Successful Work (third edition). Oxford: How To Books.Chapter 1 gives some simple advice on how to get started.Biggam, J. (2008) Succeeding with Your Master’s Dissertation: A Step-by-StepHandbook. Basingstoke: Palgrave.A useful, simple and easy to read book for a person that has not done adissertation before.

2RESEARCH THEORYResearch is about acquiring knowledge and developing understanding,collecting facts and interpreting them to build up a picture of the worldaround us, and even within us. It is fairly obvious then, that weshould hold a view on what knowledge i

the basics research methods: the basics is an . (second edition) clive gamble art history grant pooke and diana newall the bible john barton blues dick weissman buddhism cathy cantwell criminal law jonathan herring criminology sandra walklate economics (second edition) tony cleaver european union (second edition) alex warleigh-lack film .

Related Documents:

May 02, 2018 · D. Program Evaluation ͟The organization has provided a description of the framework for how each program will be evaluated. The framework should include all the elements below: ͟The evaluation methods are cost-effective for the organization ͟Quantitative and qualitative data is being collected (at Basics tier, data collection must have begun)

Silat is a combative art of self-defense and survival rooted from Matay archipelago. It was traced at thé early of Langkasuka Kingdom (2nd century CE) till thé reign of Melaka (Malaysia) Sultanate era (13th century). Silat has now evolved to become part of social culture and tradition with thé appearance of a fine physical and spiritual .

On an exceptional basis, Member States may request UNESCO to provide thé candidates with access to thé platform so they can complète thé form by themselves. Thèse requests must be addressed to esd rize unesco. or by 15 A ril 2021 UNESCO will provide thé nomineewith accessto thé platform via their émail address.

̶The leading indicator of employee engagement is based on the quality of the relationship between employee and supervisor Empower your managers! ̶Help them understand the impact on the organization ̶Share important changes, plan options, tasks, and deadlines ̶Provide key messages and talking points ̶Prepare them to answer employee questions

Dr. Sunita Bharatwal** Dr. Pawan Garga*** Abstract Customer satisfaction is derived from thè functionalities and values, a product or Service can provide. The current study aims to segregate thè dimensions of ordine Service quality and gather insights on its impact on web shopping. The trends of purchases have

Chính Văn.- Còn đức Thế tôn thì tuệ giác cực kỳ trong sạch 8: hiện hành bất nhị 9, đạt đến vô tướng 10, đứng vào chỗ đứng của các đức Thế tôn 11, thể hiện tính bình đẳng của các Ngài, đến chỗ không còn chướng ngại 12, giáo pháp không thể khuynh đảo, tâm thức không bị cản trở, cái được

Le genou de Lucy. Odile Jacob. 1999. Coppens Y. Pré-textes. L’homme préhistorique en morceaux. Eds Odile Jacob. 2011. Costentin J., Delaveau P. Café, thé, chocolat, les bons effets sur le cerveau et pour le corps. Editions Odile Jacob. 2010. Crawford M., Marsh D. The driving force : food in human evolution and the future.

Le genou de Lucy. Odile Jacob. 1999. Coppens Y. Pré-textes. L’homme préhistorique en morceaux. Eds Odile Jacob. 2011. Costentin J., Delaveau P. Café, thé, chocolat, les bons effets sur le cerveau et pour le corps. Editions Odile Jacob. 2010. 3 Crawford M., Marsh D. The driving force : food in human evolution and the future.