Justifying An Investment In Disaster Recovery - Jdescug

Justifying an Investment in Disaster RecoveryPresented by:Ward QuarlesDirector, Marketing & CommunicationsWTS,, Inc.Candide LopezVice President, Information TechnologyBal Seal Engineering

Your JD Edwards. Recovered.Introductions – Candide Lopez Vice President of Information Technology for BalSeal Worked with JD Edwards for 13 years & over 15years in IT industry Organization performed 3 DR tests (April 2009 –June 2011)

Your JD Edwards. Recovered.Introductions – Bal Seal Engineering Running JD Edwards EnterpriseOne 8.12 Developse e ops aanddpproducesoduces eengineeredg ee ed seasealingg sosolutionsut o sand unique canted-coil spring products for use inmedical electronics, analytical, medical device,aerospace, defense, energy management, automotiveand other industrial companies Most notable are contributions toward artificialpacemaker devices RPO off 8 hhours andd an RTO off 24 hhours

Your JD Edwards. Recovered.Introductions – Ward Quarles Ward Quarles, Director of Marketing &Communications for WTS WTS focus is on Hosting Oracle JD Edwardssolutions including Disaster Recovery, HighAvailability solutions, Infrastructure as a Service,and complementary product support 17 years with JD Edwards in Development,Customer Support and Marketing FrequentFt speakerk att QuestQt CollaborateC ll b t andd otherthOracle events

Your JD Edwards. Recovered.6

Your JD Edwards. Recovered.7

Your JD Edwards. Recovered.8

Your JD Edwards. Recovered.What is a Disaster?9

Your JD Edwards. Recovered.Oracle Customer Recovery ProfileIt’s a fact: 12% don’tdon t have a recovery solution or plan 24% have an IBM or SunGard warm-site solution inplace and have never completed a successful test 25% have an in-house,same site recovery solution

Your JD Edwards. Recovered.A Poor Availability Solution Guarantees Loss of Data Business Disruption Conflict Potentially Lost Customers11

Your JD Edwards. Recovered.Disaster Recovery GoalsTHE GOAL Minimize business downtime Meet your recovery objectives Restore availability of criticalbusiness systems Interruption to business measured in hours andminutes rather than days12

Your JD Edwards. Recovered.No one wants to be in a position of explaining whyyour organization could not recover from a disaster.13

Your JD Edwards. Recovered.What is a Disaster?ANYTHINGthat stops your business from functioningand that cannot be corrected within anacceptable amount of timetime.14

Your JD Edwards. Recovered.According to WTS Anything unexpected that restricts access to yourJD Edwards is a disaster. Natural or regional disastersExtended Power OutagesOperator ErrorHardware or Disk FailuresMalicio s Insider/OMaliciousInsider/Outsidertsider AttackPlanned Maintenance Gone Wrong YOU Decide what Constitutes a Disaster!15

Your JD Edwards. Recovered.Definitions Availability – System uptime measured as a percentage ofcontinuous access to your data and applications. Business Continuity – A strategy that ensures business operationswillill continuetiddespiteit a servicei iinterruption.tti Disaster Recovery Plan – Documented and tested plan listing yourbusiness recovery objectives and priorities. Downtime – The amount of time that users cannot access systemssystems,whether planned or unplanned. High Availability – Solutions that provide continuous operationswith limited disruptions. Recovery Point Objective (RPO) – Measurement of the point intime that your company needs data to be restored. Tolerance forloss of data. Recovery Time Objective (RTO) – Measurement of the length oftime that your company needs to resume near normal business.Tolerance for loss of system access.

Your JD Edwards. Recovered.Recovery Point Objective (RPO) How much data loss can your risk? Most organizations depend on backups to protecttheir data. Recovery from backups defined in hours to daysdays. High Availability recovery in minutes to hours.MinutesHoursDays

Your JD Edwards. Recovered.Recovery Time Objective int of(BusinessOperationalDisruptionor Datawith Current &Processing)Accurate DatatimeRTOBusinessProcessesFunctional

Your JD Edwards. Recovered.Common Disaster Recovery Exposures No documented DR plan or processNo recovery facilityLLocall ttape storagetEquipment constraintsHuman resource limitationsLack of JD Edwards expertiseLoss of data ((Recoveryy Point 24 hours))Lengthy recovery (Recovery Time 48 hours)No recent test to validate recovery ability19

Your JD Edwards. Recovered.JD Edwards Customer Requirements Reduce risk and exposureProven and reliable disaster recovery solutionM t corporateMeett disasterdit recovery objectivesbj tiMeet budgetary requirementsScalable to meet future needsRTO and RPO assuranceSuccessful,, documented annual testinggGeographic diversity for recovery center20

Your JD Edwards. Recovered.Need more definitions? Review with your recovery providerCheck with other Oracle partnersUse independent expertsVision Solutions Recovery-Center-toolkit.aspx

Your JD Edwards. Recovered.Types of Downtime Planned Backups SystemS tMaintenanceM i t Software Upgrades Hardware Maintenance Unplanned Natural Disasters Viruses Hardware Failure Network Disruptions Loss of Environmental Controls

Your JD Edwards. Recovered.Impact of System Unavailability Lost Productivity – The number of hours of downtime timesthe number of employees at their burdened hourly rate. Lost Revenue – The cost of the direct loss of incrementalbusiness during the period of system interruption. Additional Expensesp– The cost of additional employeesp ytoassist with changes in business processes, the cost ofadditional or replacement equipment, staff overtime duringthe interruption, and travel or shipping costs to perform therecovery. Financial Performance – The impact to corporate cash flow,loss of discounts for timely vendor payments, and decrease inexternaltl marketk t valuation.l ti

Your JD Edwards. Recovered.Determining the Cost of Downtime Number of employees effected times theirhourlyy rate Lost revenuepy Lost productivity Penalties Payroll Customer retention Additional associated costs like travel orshipping

Your JD Edwards. Recovered.Cost of Downtime – Bal Seal(within 8 hour period) Labor costs:Lost Revenue:Total Downtime:Hourly Downtime: 81,000.0081 000 00 109,650.00 190 560 00 190,560.00 23,820.00

Your JD Edwards. Recovered.Downtime Calculators Review with your recovery provider Abundant sources on the Internet Use independent experts

Your JD Edwards. Recovered.Cost of Declaring a Disaster Declaration FeesTTravell anddAAccommodationsd tiTape RecallDaily Use FeesReversing the Recovery How do you get back to your data center?

Your JD Edwards. Recovered.LLessonsLLearnedd – BalB lSSeall While the least cost solution,, tapep is not the bestsolution! 8 hours easily becomes 48 hours. Have tapes picked up daily and store in disk safe Test, test, test – we have discovered more issuesthrough testing than any other method MakeM k sure users can access theth recovery siteit Remote sites can run the business in a disasteronly if they are fully functioning: data entryentry,printing, shipping, etc. Minimize the T1 systems to truly those that aremission critical.

Your JD Edwards. Recovered.In Conclusion Your goal is continuation of businessoperations. It is not enough to only arrange forhardware replacement. Planning must address equipment,staffing, and recovery skills. Task at hand is to educate executivemanagement on existing vulnerabilities. Present solutions along with associatedcosts.

Your JD Edwards. Recovered.Disaster Recovery as a Managed ServiceWTS will: Perform a backup & recovery assessment Perform a full recovery as part of assessment Provide recovery documentation Provide WTS equipment for a recovery Conduct with customer one full recovery test each year Perform a full recovery in a disaster Establish network connectivity (VPN) Work with your internal and external auditors30

Your JD Edwards. Recovered.Value add Services to Minimize Your Risk High Availability For iSeries and xSeries equipment Data Replication Supports Highly Available solutions Mimix for OS/400 Double Take for SQL and Oracle Data Vaulting Avamar/ Data Domain CombineC bi withith DDatat RReplicationli ti Virtualization

Your JD Edwards. Recovered.WTS Business Continuity Expertise Knowledgeable JD Edwards staff dedicated torecovering your production configuration SupportedSd 18 computer room didisasters Conducted over 200 disaster recovery tests PerformingP fi 2 recovery ttestst per weekk forf ourcustomers 24x7 datacenter facility staffing SAS70 Type II audit for SOX compliance Experience and tested best business practices forJD Edwards software customers32

Your JD Edwards. Recovered.As a thankAth k you forf attending,tt diWTS willillsend you a copy of our JD EdwardsDiDisastert RRecovery PlPlanningi GGuide.idDisasterDit RRecovery SSelflf AAssessmenttavailable from our website at:htt //http://www.wts.com/disasterrecovery.aspt/dit33

Your JD Edwards. Recovered.Thank you for your participation!Questions?Ward QuarlesDirector, Marketing & CommunicationsWTS IncWTS,Inc.wquarles@wts.com303.996.341034

Recovery Point Objective (RPO) - Measurement of the point in time that your company needs data to be restored. Tolerance for loss of data. Recovery Time Objective (RTO)Recovery Time Objective (RTO) - Measurement of the length ofMeasurement of the length of time that your company needs to resume near normal business.