CARM Client Portal Onboarding Guide - Master - Farrow

CARM Client PortalOnboarding Guide forCustoms BrokerstApril 2021CARMCBSA Assessment andRevenue Management

How to use your guidePURPOSE The CARM Client Portal Onboarding Guide will provide you with information you need to onboard onto the portal, including: Information on the functionality that will be introduced with Release 1, and links to support resources. A checklist to ensure you complete the onboarding activities.HOW TO USE THIS GUIDEM O R E I N F O R M AT I O N T O C O M E Review the content to understand how to onboard ontoThis Onboarding Guide is intended to serve as a startingthe CARM Client Portal.point in the onboarding process, additional educationalUse this information to prepare your organization andmaterials will be available soon, such as:engage with clients. Instructional educational videos; and,Distribute this guide to colleagues and clients to ensure User Guides.they too are prepared for CARM’s Release 1.CARMCBSA Assessment andRevenue Management2

Your Roadmap to Release 1The graphic below is a snapshot of some of the activities that the CARM has planned to prepare you for Release 1.AprilJulyJuneMayCARM Client Service SupportA dedicated support team willbe available to assist you.Trade Chain PartnerEngagement SurveySurvey will be distributed viamany communication channelsOnboarding guides & supportingmaterialsOnboarding guides and supportingmaterials are available.CARMCBSA Assessment andRevenue ManagementCARM Client Portal isavailable!May 25 2021CARM Release 1 Open MicsOpportunity to askquestions directly to theteamCARM CommunicationsCARM communicationson progress and anyactions to take.CARM WebinarsAttend webinars tounderstand onboarding detailsKey links: CBSA YouTube - CARM Google Drive3

CARM Client Portal Functionality at Release 1The CARM Client Portal will serve as the primary hub for accounting and revenue management with the CBSA. Release 1includes basic functionality to allow users to set up their account, and begin to familiarize themselves with the portal inadvance of full implementation of CARM’s Release 2.DELEGATE ACCESSto your employees and obtainaccess to client accountsVIEW ACCOUNT INFORMATIONAND MAKE PAYMENTSelectronically, through the CARMClient PortalUSE SELF-SERVICE TOOLSSUBMIT RULINGSto easily classify your goodsand estimate duties and taxesand track the status ofthese requestsAll individuals conducting business with the CBSA, on behalf of their own organization or their client’s,must create an individual user account in the CARM Client Portal.CARMCBSA Assessment andRevenue Management4

CARM Client Portal Main Dashboard ViewThe following illustrates what the CARM Client Portal will look like to users in Release 1 when they access their account.CARM Client Portal1Delegation of Authority2Accounting Overviewand Payment Processing3RulingsCARMCBSA Assessment andRevenue Management5

CARM Release 1 OnboardingChecklist The Onboarding checklist provides anoverview of the steps you can take to preparefor changes before and after theimplementation of CARM Release 1 A timeline for each task is recommended inorder to facilitate your smooth transition tothe CARM Client PortalCARMCBSA Assessment andRevenue Management66

CARM Checklist: Pre-Release ActivitiesThis is your checklist of activities to complete in the weeks leading up to Release 1 to ensure that you are prepared.4 weeks prior to implementationI read the CARM Information Package.I sent the contents from the CARM InformationPackage to my clients.3 weeks prior to implementationI have discussed with my clients about how ourrelationship will be affected by the introductionof the CARM Client Portal.2 weeks prior to implementationI have identified the Business Account Managersfor my organization, along with the specific accessrequired for my team.CARMCBSA Assessment andRevenue ManagementKey links: CBSA YouTube - CARM Google Drive7

CARM Checklist: Post-Release ActivitiesThis is your checklist of activities to complete in the weeks following Release 1 implementation to ensure that you are prepared.2 weeks after implementationIf required, I have acquired my GCKey and/orSign-In Partner credentials, in order to access theCARM Client Portal.4 weeks after implementationIf I am my organization's Business AccountManager, I have requested access to my client'saccount in the CARM Client Portal.I have created my user account in the CARMClient Portal.If I am my organization's Business AccountManager, I have my legal entity name, full legaladdress, and last Statement of Account, in orderto link my user account to my organization'saccount in the CARM Client Portal.I used the access upload file to provide a list ofmy organization's clients to be loaded into theCARM Client Portal. I have shared thisinformation with the CBSA, by sending it to CARMEngagement.CARMCBSA Assessment andRevenue Management8 weeks after implementationI reviewed my legal entity information in theCARM Client Portal, and if required, I contactedthe Canada Revenue Agency to make anynecessary corrections to my business information(for example business address).Key links: CBSA YouTube - CARM Google Drive8

Setting up your portal account Details the steps required to acquire the appropriate credentials to create an account in the CARMClient Portal, along with how to create your user portal account and link it to your businessaccount.CARMCBSA Assessment andRevenue Management9

How to Acquire a GCKeyA GCkey or Sign-in partner is required for every individual to create their user account in the CARM Client Portal1What is a GCKey? A GCKey is a unique credential thatprotects your communications withonline government programs andservices. All information will be kept privatefollowing the Government of Canadaprivacy standards.CARMCBSA Assessment andRevenue Management2What is my GCKey Used for? Allows you to access the CARM Clientportal and other governmentalprograms and services. One GCKey can be used to accessmultiple online Government programsand services.3How do I acquire my GCKey? Navigate to the CARM Client Portallanding page (once available) and followthe instructions on screen to completeyour GCKey registration. You can use the same GCKey withdifferent computers.10

How to Setup a Sign-In PartnerA GCkey or Sign-in partner is required for every individual to create their user account in the CARM Client Portal1What is Sign-In Partner? Sign-In Partners are financial institutionsand banks that have partnered withSecureKey Technologies to enable theircustomers to use their onlinecredentials. Click the following link to access the Listof Sign-In Partners.CARMCBSA Assessment andRevenue Management2What is my Sign-In Partner usedfor? Allows you to access the CARM ClientPortal and other governmentalprograms and services.3How to set up the Sign-In Partner? Navigate to the CARM Client Portallanding page (once available) Log in using your online bankinginformation (e.g. username, password)if you have an account with one of theparticipating Sign-In Partners Note: To log in using a Sign-In Partnerthat is a financial institution or bank,you must be registered for onlinebanking access. Contact your institutionfor assistance.11

Creating your user portal account and linking it to your business accountThe following steps outline how to register your business, create your individual user account, and how to link your useraccount to your business account, in order to begin transacting business with the CBSA through the CARM Client Portal.123Obtain your Business Numberand RM accountCreate your individual useraccount in the portalAnswer affinity questions tovalidate your business accountObtain a Business Number (BN) and programaccount identifier (RM number) through theCanada Revenue Agency (CRA)Using GCKey or Sign In Partner, create your useraccount in the CARM Client PortalYou will need to provide your BN and RM accountinformation and answer the following questions: Legal entity name of the business and full addressinformation Two of the following three transactional questions*: Recent transaction number and associated duties &taxes, last transaction payment amount, or lastStatement of Account balance If you currently have multiple RMs, simply select one ofyour accounts to validate in the portal Upon validating your business account, a new brokerRM will be assigned to youIf you already have a Business Number and RMaccount, you do not need to complete this stepAny individual wishing to conduct business onbehalf of a client must create a user portal accountin the CARM Client PortalIf you have beendesignated as theBusiness AccountManager, you mustcomplete this stepCARMCBSA Assessment andRevenue Management*If you are a new business without transaction history, simplyinput all of the information available to you.12

Delegating access to your portal account Provides details on the delegation of authority process in the CARM Client Portal. The delegation of authority process is managed by the following user roles: Business AccountManager, Program Account Manager, Third-Party Business Account Manager, and Third-PartyProgram Account Manager.CARMCBSA Assessment andRevenue Management13

Delegating access to your portal accountThere are a variety of different user roles and visibility rules that can be set by the Business Account Manager.User RoleDescriptionBusiness AccountManagerFull management access at the business and program accountlevels, with the ability to accept new employees to thebusiness and request third party relationships with clients.This role should be given to an active operational user, andnot necessarily the owner of the company. The first user thatregisters a business inherits the Business Account Manageruser role by default. It is highly recommended that businessesassign at least two Business Account ManagersProgram AccountManagerAbility to modify program registration information, grantaccess to employees of their program and create, edit andview all program transaction information.EditorAbility to create, edit and view all transaction information fora program.ReaderAbility to see all transaction information for a program but isunable to create or edit information.UnassociatedusersHas created their personal profile on the CARM Client Portal,but has not yet been accepted as an employee of theirbusiness.CARMCBSA Assessment andRevenue ManagementUser Role as aThird-PartyDescriptionThird-PartyBusiness AccountManagerAbility to manage which of your employees can access aclient’s account and has the ability to request additionalbusiness relationships with other clients. If the client sets therelationship at the business level (full access to all programaccounts), you assume the highest possible role for this typeof relationship, and act as Third-Party Business AccountManager for this client.Third-PartyProgram AccountManagerWith delegated access to a client’s program by the Third-PartyBusiness Account Manager, you have the ability to grantaccess to employees who will work with you on your client’sprogram account.Your importer clients can set the transaction visibility to allowyou to access transactions that are: Submitted by your business only Submitted by the client Submitted by another third-party service providerbusiness14