RISE With SAP Operations

RISE with SAPOperationsAnubhav Chopra, SAP

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SAP Cloud ALM in a nutshellSAP Cloud ALM for RISE with SAP 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC3

SAP Cloud ALM in a nutshell

Why do we need a central operation platform for cloud centric landscapes?Challenges:Lead-to-CashMarket productCreateOrderSell productFulfillOrderCRMCreateInvoicesCollectCashERP Transformation from a monolithic to multiservices business solutions Increased complexity to find and analyzeissues in a distributed environment Increased needs to consider businessprocesses end-to-endAnswers: To find and analyze anomalies duringbusiness process execution BusinessProcess Monitoring To identify and correct message flows andintegration related exceptions Integration& Exception Monitoring To diagnose performance of user scenarios User & Performance Monitoring To understand health of applications, cloudservices and systems ApplicationMonitoring & Health MonitoringLead-to-CashMarket productSAP CustomerData CloudSAP MarketingCloudCreateOrderSell productSAP S/4HANASAP SalesCloudSAP S/4HANASAP RevenueCloudSAP CommerceCloudGlobal T&TFulfillOrderSAP S/4HANASAP ServiceCloudCreateInvoicesSAP S/4HANASAP CommerceCloudSAP RevenueCloudSAP Business Technology Platform 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLICCollectCashSAP CommerceCloudSAP RevenueCloud5

SAP Cloud ALM for Operations – Value PropositionEnsure business continuity in SAP landscapes by monitoring and alerting - Increase operationefficiency by automating corrective actions - Avoid anomalies by proactive problem prediction SAP Cloud ALM empowers customers to understandhealth of SAP business solutions: Provides full stack monitoring and alerting coveringbusiness processes, integration, users, applications, andhealth of cloud services and systems Allows to conduct root cause analysis on different levels Acts as collaboration platform between LOB and IT SAP Cloud ALM enables customer to increase operationefficiency by automating corrective actions SAP Cloud ALM helps to predict anomalies inbusiness process and application operation by eventcorrelation and learning out of the collected data (AIOPs) SAP Cloud ALM provides transparency regardingavailability of business services including businessevent calendar and business service reporting 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC6

SAP Cloud ALM for Operations – Available & planned scope in detailBusiness Service Management - Provides transparency for business services including Business Downtime Management,Business Event Calendar, Business Service Level Management, and Business Event ManagementBusiness Process Monitoring – Focused onBusiness Process KPI’s and nagementEmbeddedAnalytics &IntelligenceEmbeddedOperationAutomationCentral eventhub toconnectdifferent usecases witheach otherCalculation ofuse casespecific alertsthresholdbased orthresholdlessAllows usecase specificroot causeanalysisJob & Automation Monitoring – Focused onapplication aspects as jobs and automationEnableseventcorrelationHealth Monitoring – Focused on technical healthof cloud services and systemsIs open forinbound andoutboundeventprocessingUnified alerthandling andfollow-upactivitiesWorks onreal-time/rawdata as wellas historical/aggregateddataExecution ofcorrectiveactionstriggered byevents toreduce meantime toresolutionSupport ofalert groupingand atomicalertsIncludesmachinelearning andpredictionIntegration & Exception Monitoring – Focusedon integration flows and integration exceptionsUser & Performance Monitoring – Focused onperformance and usage from users perspectiveExternal monitoring of metrics & eventsIntegrated in SAP Cloud ALM 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC* Planned functionalitySupport ofautomated,and semiautomatedactivities cs &Intelligence *IncidentManagement *CollaborationManagement *ExternalAutomationManagement7

This is the current state of planning and may be changed by SAP at any time.SAP Cloud ALM for Operations – Content roadmapCurrently availableBusinessProcessMonitoringPlanned for 2022SAP S/4HANA CloudSAP S/4HANA PCESAP S/4HANASAP Business SuiteSAP SuccessFactorsSAP SuccessFactors(further KPI‘s)Further KPI‘s for all editions of SAPS/4HANA and SAP Business SuiteSAP S/4HANA CloudSAP S/4HANA PCESAP S/4HANA & SAP Business SuiteSAP Marketing CloudSAP Sales & Service CloudSAP Integration Suite (CI)SAP Master Data IntegrationSAP BTP NEO (custom)SAP BTP ABAP (custom/SAP)SAP Event MeshSAP Mobile ServicesSAP SuccessFactorsSAP AribaSAP ConcurSAP FieldglassSAP Intelligent Asset ManagementSAP Field Service ManagementSAP Order Management foundationSAP Business ByDesignSAP SuccessFactors (DataReplication monitoring)SAP SuccessFactors EmployeeCentral PayrollSAP Integrated Business PlanningSAP Analytics CloudSAP Logistics Business NetworkSAP BTP CF (custom)SAP Data IntelligenceSAP ConsumersIndustry CloudUser &PerformanceMonitoringJob &AutomationMonitoringSAP S/4HANA CloudSAP S/4HANA PCESAP S/4HANASAP Business SuiteSAP Marketing CloudSAP Integrated Business PlanningSAP BTP ABAP (custom/SAP)SAP SuccessFactors EmployeeCentral PayrollSAP BTP NEO (custom)SAP Sales & Service CloudSAP Analytics CloudSAP BTP CF (custom)SAP S/4HANA CloudSAP S/4HANA PCESAP S/4HANASAP Business SuiteSAP Marketing CloudSAP Intelligent RPASAP Integrated Business PlanningSAP Business WarehouseSAP BTP ABAP (custom/SAP)SAP SuccessFactors EmployeeCentral PayrollSAP Data Privacy ManagementSAP Resource ManagementSAP Workflow ManagementSAP Job Scheduler ServiceSAP Business Workflow (ABAP)HealthMonitoringSAP Cloud ALMSAP Intelligent RPASAP Integration Suite (CI)SAP BTP NEO/CF (custom)SAP S/4HANASAP S/4HANA PCESAP Business SuiteSAP BTP ABAP (custom/SAP)SAP Integration Suite (API Mgmt.)SAP S/4HANA CloudSAP Marketing CloudSAP Integrated Business PlanningSAP HANA CloudIntegration &ExceptionMonitoring 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC8

SAP Cloud ALM for RISE with SAP

Problem Management powered by SAP Cloud ALMDetect, analyze and resolve problems based on full stack monitoringProblem DetectionProblem RoutingProblem ResolutionBusiness Process MonitoringEmbedded AlertManagementOperation AutomationIntegration & ExceptionMonitoringIntegration with SAP BTP WFManagement, SAP Intelligent RPAand SAP Automation PilotRoot Cause AnalysisEmbeddedAnalytics &IntelligenceUser & Performance MonitoringBuilt-in ChannelsJob & Automation MonitoringIntelligent EventProcessingHealth MonitoringExternalAnalytics &Intelligence *eMailServiceNow *MicrosoftTeams * Generic Channels *External Monitoring, Event &Alerting Infrastructures 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLICIncidentManagementCollaborationManagement* Planned functionality10

Business Process MonitoringDetects operational issues in business process execution and reacts to itBusiness Processes of the Intelligent SuiteKPI 2KPI 1KPI nVisualize process performance and disruptionsBusinessProcessMonitoringIdentify business disruptions and exceptionsCustomer Landscape(Cloud services and systems) 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC Provides transparency on end-to-endbusiness processes within a distributedsolution landscape Ensures business continuity to increasebusiness process execution quality andperformance Monitors processes’ health and detectanomalies during process execution includingdrill down into business documents Alerts users directly on process disruptionsincluding automated problem resolution Delivers pre-defined process contentincluding auto-discovery of relevant businessprocess KPI’s to be switched on11

Demo: Business Process Monitoring forRISE with SAP

Integration & Exception MonitoringEnsures reliable data exchange between cloud services and systemsSAP S/4HANACloud End-to-End monitoringby correlating singlemessages to end-to-endmessage flows acrosscloud services andsystems Monitoring of integrationrelated exceptions Support of peer-to-peerinterfaces as well asorchestrated integrationSAP SuccessFactorsIntegration & ExceptionMonitoringSAPIntegration Suite(Cloud Integration)CloudOn-Prem SAPS/4HANA 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLICSupports efficient problem resolution process andcollaboration between business and IT: Monitoring to visualize current integration status Alerting to inform responsible persons in business and IT Search and track to identify business driven problems Analytics to analyze identified critical issues Operation automation to trigger corrective activities13

Demo: Integration Monitoringfor RISE with SAP

User & Performance MonitoringAllows to understand performance and utilization from end user perspectiveBrowser orMobile DeviceUser & PerformanceMonitoring 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLICCloudServiceCloudServiceSystem Provides transparency regarding performance as experienced by endusers as well as utilization of business functionality Measurement at frontend and server side to identify actual root causeof performance problems (frontend, network, cloud services and/orsystems) Utilization of SAP Passport technology allows to correlate performancedata measured at frontend, cloud service and/or system side15

Demo: Real User Monitoringfor RISE with SAP