Product Improvementprogram For Replacing The Electronic Control Module .

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Advanced Full Text Search - TEBE1530 - PRODUCT IMPROVEMENT PROGRAM FO. Page 1 of 10 Previous Screen SB-10056301-3950 Welcome: davidaa Product: NO EQUIPMENT SELECTED Model: NO EQUIPMENT SELECTED Configuration: NO EQUIPMENT SELECTED Service Letter PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE ELECTRONIC CONTROL MODULE (ECM) ON CERTAIN C7, C9, C11, C13, C15, AND C18 INDUSTRIAL ENGINES, C15 TRUCK ENGINES, XQ800 RENTAL GENERATOR SETS, D6T TRACK-TYPE TRACTORS, 621H, AND 631G WHEEL TRACTOR-SCRAPERS, 730C ARTICULATED TRUCKS, 772 OFF-HIGHWAY TRUCKS, 966H WHEEL LOADERS, AND 973D TRACK-TYPE LOADERS Media Number -TEBE1530-01 Publication Date -2014/06/02 Date Updated -2014/06/03 Caterpillar: Confidential Yellow TEBE1530-01 02Jun2014 (Revised 03Jun2014) U-307 A-231 D-277 O-262 davidaa Caterpillar: Confidential Yellow https://sis.cat.com/sisweb/sisweb/techdoc/techdoc print page.jsp?returnurl /sisweb/sisweb/. 7/1/2014

Advanced Full Text Search - TEBE1530 - PRODUCT IMPROVEMENT PROGRAM FO. Page 2 of 10 Priority PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE ELECTRONIC CONTROL MODULE (ECM) ON CERTAIN C7, C9, C11, C13, C15, AND C18 INDUSTRIAL ENGINES, C15 TRUCK ENGINES, XQ800 RENTAL GENERATOR SETS, D6T TRACK-TYPE TRACTORS, 621H, AND 631G WHEEL TRACTOR-SCRAPERS, 730C ARTICULATED TRUCKS, 772 OFF-HIGHWAY TRUCKS, 966H WHEEL LOADERS, AND 973D TRACK-TYPE LOADERS 1901 PI32351 NOTE: This Program must be administered as soon as possible. When reporting the repair, use "PI32351" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32351" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. NOTE: The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. NOTE: This Revised Service Letter replaces the 02Jun2014 Service Letter. A change has been made to the Title and Problem. COMPLETION DATE TERMINATION DATE 31Dec2014 30Jun2015 PROBLEM The engine ECM may reset at engine operating temperature and cause the davidaa and C18 engine to shut down on certain C7, C9, C11, C13, C15, Caterpillar: Confidential Yellow https://sis.cat.com/sisweb/sisweb/techdoc/techdoc print page.jsp?returnurl /sisweb/sisweb/. 7/1/2014

Advanced Full Text Search - TEBE1530 - PRODUCT IMPROVEMENT PROGRAM FO. Page 3 of 10 Industrial Engines, C15 Truck Engines, XQ800 Rental Generator Sets, D6T Track-Type Tractors, 621H, and 631G Wheel Tractor-Scrapers, 730C Articulated Trucks, 772 Off-Highway Trucks, 966H Wheel Loaders, and 973D Track-Type Loaders. AFFECTED PRODUCT Model Identification Number *******Group 1******* 772 RLB00893 *******Group 2******* TRB02946 C15 *******Group 3******* NYY00124, 126 621H OEM 730C LFF00239-00240 *******Group 4******* DXE00156 631G OEM 966H RYF01717 973D LCP00364 D6T SMC01693 *******Group 5******* LNA01479, 1490, 1497, 1508-1509, 1540 C15 C18 GJE01619 L8D00167-00169 LNB00850 *******Group 6******* HRA01708-01709 C11 C13 RRA07038, 7040, 7069, 7071 C15 MCW06258-06261, 6263-6264, 6277, 6314-6316, 6318, 6322 C18 WRH05117, 5123, 5125, 5127-5128, 5130, 5139-5140, 51425147, 5164, 5166 C7 JTF21886, 21992, 22038-22041, 22043-22046 C9 REH02523, 2540, 2565, 2575, 2587, 2589, 2591, 2594, 2606, 2646 *******Group 7******* N1B00174 PMC27 davidaa Caterpillar: Confidential Yellow https://sis.cat.com/sisweb/sisweb/techdoc/techdoc print page.jsp?returnurl /sisweb/sisweb/. 7/1/2014

Advanced Full Text Search - TEBE1530 - PRODUCT IMPROVEMENT PROGRAM FO. Page 4 of 10 PARTS NEEDED Part Number Description Qty *******Group 1******* 1 10R5648 CONTROL GP In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. *******Group 2******* 1 3722902 CONT GP -E In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 41% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. *******Group 3******* 1 3740757 CONT GP -E In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the davidaa Caterpillar: Confidential Yellow https://sis.cat.com/sisweb/sisweb/techdoc/techdoc print page.jsp?returnurl /sisweb/sisweb/. 7/1/2014

Advanced Full Text Search - TEBE1530 - PRODUCT IMPROVEMENT PROGRAM FO. Page 5 of 10 dealer. *******Group 4******* 1 10R5647 CONTROL GP In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. *******Group 5******* 1 10R5647 CONTROL GP In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 41% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. *******Group 6******* 1 10R5648 CONTROL GP In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 41% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. *******Group 7******* davidaa Caterpillar: Confidential Yellow https://sis.cat.com/sisweb/sisweb/techdoc/techdoc print page.jsp?returnurl /sisweb/sisweb/. 7/1/2014

Advanced Full Text Search - TEBE1530 - PRODUCT IMPROVEMENT PROGRAM FO. Page 6 of 10 1 4176011 CONT GP -E In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 41% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. ACTION REQUIRED 1. Use Caterpillar Electronic Technician(ET) to connect to the ECM in Dual Data link Mode (J1939 and CDL), download a Warranty Report from the ECM, and copy the engines current ECM Configuration. This will save the customers configuration and injector trim codes. 2. In ET, click on the Service drop down menu and select Configuration then Copy Configuration / ECM Replacement. Ensure that the Injector Trim Codes are copied. Save this file to be used later in the procedure. 3. Remove the ECM from the engine and replace it according to parts requirement. 4. Connect to the new ECM with WinFlash. Select the correct Flash file part number and begin the flashing process. 5. After the flash process is complete reconnect with ET. From the Service drop down menu, perform a Copy configuration ECM Replacement and Load from File. 6. Select the previously saved configuration file and program the file into the ECM configuration. 7. Start the engine to ensure proper operation. OWNER NOTIFICATION Owners in the following countries will receive the attached Owner Notification: davidaa Caterpillar: Confidential Yellow https://sis.cat.com/sisweb/sisweb/techdoc/techdoc print page.jsp?returnurl /sisweb/sisweb/. 7/1/2014

Advanced Full Text Search - TEBE1530 - PRODUCT IMPROVEMENT PROGRAM FO. Page 7 of 10 US Canada SERVICE CLAIM ALLOWANCES Caterpillar Parts % Labor Hrs% Dealer Suggested Customer Suggested Parts % Labor Hrs% Parts % Labor Hrs% 0% 0% 0% 0% *******Group 1******* 100% 100% NOTE: This is a 2.0-hour job for Group 1 Caterpillar Parts % Labor Hrs% Dealer Suggested Customer Suggested Parts % Labor Hrs% Parts % Labor Hrs% 0% 0% 0% 0% *******Group 2******* 100% 100% NOTE: This is a 2.0-hour job for Group 2 Caterpillar Parts % Labor Hrs% Dealer Suggested Customer Suggested Parts % Labor Hrs% Parts % Labor Hrs% 0% 0% 0% 0% *******Group 3******* 100% 100% NOTE: This is a 2.0-hour job for Group 3 Caterpillar Parts % Labor Hrs% Dealer Suggested Customer Suggested Parts % Labor Hrs% Parts % Labor Hrs% 0% 0% 0% 0% *******Group 4******* 100% 100% davidaa Caterpillar: Confidential Yellow https://sis.cat.com/sisweb/sisweb/techdoc/techdoc print page.jsp?returnurl /sisweb/sisweb/. 7/1/2014

Advanced Full Text Search - TEBE1530 - PRODUCT IMPROVEMENT PROGRAM FO. Page 8 of 10 NOTE: This is a 2.0-hour job for Group 4 Caterpillar Parts % Labor Hrs% Dealer Suggested Customer Suggested Parts % Labor Hrs% Parts % Labor Hrs% 0% 0% 0% 0% *******Group 5******* 100% 100% NOTE: This is a 2.0-hour job for Group 5 Caterpillar Parts % Labor Hrs% Dealer Suggested Customer Suggested Parts % Labor Hrs% Parts % Labor Hrs% 0% 0% 0% 0% *******Group 6******* 100% 100% NOTE: This is a 2.0-hour job for Group 6 Caterpillar Parts % Labor Hrs% Dealer Suggested Customer Suggested Parts % Labor Hrs% Parts % Labor Hrs% 0% 0% 0% 0% *******Group 7******* 100% 100% NOTE: This is a 2.0-hour job for Group 7 PARTS DISPOSITION Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. davidaa Caterpillar: Confidential Yellow https://sis.cat.com/sisweb/sisweb/techdoc/techdoc print page.jsp?returnurl /sisweb/sisweb/. 7/1/2014

Advanced Full Text Search - TEBE1530 - PRODUCT IMPROVEMENT PROGRAM FO. Page 9 of 10 MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE. EXAMPLE COPY OF OWNER NOTIFICATION XYZ Corporation 3240 Arrow Drive Anywhere, YZ 99999 PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE ELECTRONIC CONTROL MODULE (ECM) ON CERTAIN C7, C9, C11, C13, C15, AND C18 INDUSTRIAL ENGINES, C15 TRUCK ENGINES, XQ800 RENTAL GENERATOR SETS, D6T TRACK-TYPE TRACTORS, 621H, AND 631G WHEEL TRACTOR-SCRAPERS, 730C ARTICULATED TRUCKS, 772 OFF-HIGHWAY TRUCKS, 966H WHEEL LOADERS, AND 973D TRACK-TYPE LOADERS MODELS INVOLVED - C7, C9, C11, C13, C15, C18, XQ800, D6T, 621H, 631G, 730C, 772, 966H, and 973D Dear Cat Product Owner: The Electronic Control Module (ECM) needs to be replaced on the products listed below. The existing ECM can cause the engine to shut down. You will not be charged for the service performed. Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service. If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 03Jan2014 when scheduling this service. We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime. Caterpillar Inc. Identification #(s) Please refer the dealer to their Service Letter dated 02Jun2014 when scheduling this service. We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime. davidaa Caterpillar: Confidential Yellow https://sis.cat.com/sisweb/sisweb/techdoc/techdoc print page.jsp?returnurl /sisweb/sisweb/. 7/1/2014

Advanced Full Text Search - TEBE1530 - PRODUCT IMPROVEMENT PROGRAM . Page 10 of 10 Caterpillar Inc. Identification #(s) Attached to 02Jun2014 Service Letter Copyright 1993 - 2014 Caterpillar Inc. All Rights Reserved. Tue Jul 1 15:08:28 CDT 2014 davidaa Private Network For SIS Licensees. davidaa Caterpillar: Confidential Yellow https://sis.cat.com/sisweb/sisweb/techdoc/techdoc print page.jsp?returnurl /sisweb/sisweb/. 7/1/2014

ARTICULATED TRUCKS, 772 OFF-HIGHWAY TRUCKS, 966H WHEEL LOADERS, AND 973D TRACK-TYPE LOADERS MODELS INVOLVED - C7, C9, C11, C13, C15, C18, XQ800, D6T, 621H, 631G, 730C, 772, 966H, and 973D Dear Cat Product Owner: The Electronic Control Module (ECM) needs to be replaced on the products listed below. The existing ECM can cause the engine to shut down.

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