CHASE CONNECT USER GUIDE - Chase Online Chase

CHASE CONNECTUSER GUIDE Statements and ImagesCopyright 2019 JPMorgan Chase & Co. All rights reserved.0

See StatementsView statements, check images and deposit slipimages using our online service1.1Fees, terms, conditions and limitations apply as described in the legal agreement that applies to your online service.

SeeStatementsOrder AStatement CopySee Check Imagesand Deposit SlipsSearch forCheck Images 12From the accounts screen, chooseStatements or open the Things youcan do menu and chooseStatements from the Statementsand documents menu option.Copyright 2020 JPMorgan Chase & Co. All rights reserved.2

SeeStatementsOrder AStatement CopySee Check Imagesand Deposit SlipsSearch forCheck ImagesWe’ll list your current year statements foryour designated account. If you want tochange accounts, choose a different one fromthe menu on the left. This is also where youcan choose to see analysis (billing)statements, tax documents or checkdownloads. You can find previous-yearstatements, if available, by clicking the year. 3To see or print a statement, choose the printicon. To save a statement, choose thedownload icon.Copyright 2020 JPMorgan Chase & Co. All rights reserved.3

Order A Statement CopyTo have a paper copy of your statement mailed to you, simply tell uswhich statement(s), verify and submit your order. We’ll mail a copywithin 10 business days.²2Additionalfees apply. contact your service professional or banker for details.

SeeStatementsOrder AStatement CopySee Check Imagesand Deposit SlipsSearch forCheck Images1 23If you only need a single statement,just tell us the month and year andclick Next.Copyright 2020 JPMorgan Chase & Co. All rights reserved.5

SeeStatementsOrder AStatement CopySee Check Imagesand Deposit SlipsSearch forCheck Images 4If you need multiple, consecutivestatements, first choose Multiplestatements, and then let us knowthe time period – selecting themonth and year.Copyright 2020 JPMorgan Chase & Co. All rights reserved.6

SeeStatementsOrder AStatement CopySee Check Imagesand Deposit SlipsSearch forCheck Images 5Please verify your order is correct.If it is, choose Order. We’ll confirmthat we’ve received your request,and your statement(s) should arrivewithin 10 business days.Copyright 2020 JPMorgan Chase & Co. All rights reserved.7

See Check Images andDeposit SlipsYou can see the checks and deposit slips thathave posted to an account.

SeeStatementsOrder AStatement CopySee Check Imagesand Deposit SlipsSearch forCheck Images From your accounts page, choosethe account tile you’d like to review.We’ll show your recent accountactivity.Choose the image next to the check or depositslip you’d like to see. Please allow two businessdays after a check clears or a deposit is madefor images to be available online.1 Checks: View the front and back of a check,print it and/or save it as a PDF3.2Copyright 2020 JPMorgan Chase & Co. All rights reserved. Deposits: View your deposit slip and anycorresponding checks. Print deposit details orsave the check images as a PDF.The number of months we show images for isbased on your profile setup. If you need olderimages that no longer appear online, you canorder a copy.9

Search for Check ImagesIf the check you’re looking for isn’t in your currentaccount activity anymore, you can search for it andwe’ll either post it online or mail you a copy.

SeeStatementsOrder AStatement CopySee Check Imagesand Deposit SlipsSearch forCheck Images 1Select the appropriate account anduse the Search feature, as if youwere going to filter yourtransactions.Copyright 2020 JPMorgan Chase & Co. All rights reserved.11

SeeStatementsOrder AStatement CopySee Check Imagesand Deposit SlipsSearch forCheck ImagesFilter to search for a check withinyour current account activity. If wethe check you’re looking for isn’tlisted, choose Search for olderchecks.Copyright 2020 JPMorgan Chase & Co. All rights reserved. 212

SeeStatementsOrder AStatement CopyTell us information aboutthe check you want. Weneed to know when youwrote the check (up to180-day range). If youalso know the checknumber or amount, thatwill help narrow theresults. We can return amaximum of 150 checksper search after you’veconfirmed you want tosee a check or series ofchecks.See Check Imagesand Deposit SlipsSearch forCheck Images 345Copyright 2020 JPMorgan Chase & Co. All rights reserved.13

SeeStatementsOrder AStatement CopySee Check Imagesand Deposit SlipsSearch forCheck Images 768Once we’ve found what you’d like tosee, we’ll post those checks online ormail them to you. If we post them,you can find them with your onlinestatements by selecting Statementsfrom your account screen or byopening the Things you can do menuand selecting Statements from theStatements and documents menu.Copyright 2020 JPMorgan Chase & Co. All rights reserved.14

SeeStatementsOrder AStatement CopySee Check Imagesand Deposit SlipsSearch forCheck Images 9Find the account within thedesignated menu on the left andchoose Check downloads.Copyright 2020 JPMorgan Chase & Co. All rights reserved.15

SeeStatementsOrder AStatement CopySee Check Imagesand Deposit SlipsSearch forCheck Images10Copyright 2020 JPMorgan Chase & Co. All rights reserved. We’ll list all the checks you’veordered. You can print them orsave them as a PDF.16

Chase, J.P. Morgan and JPMorgan Chase are marketing names for certain businesses of JPMorgan Chase & Co. and its subsidiaries worldwide (collectively, “JPMC”, if and asused herein may include, as applicable, employees or officers of any or all of such entities irrespective of the marketing name used). Products and services may be providedby commercial bank affiliates, securities affiliates or other JPMC affiliates or entities. Products and services described herein are offered by JPMC or its affiliates subject toapplicable laws and regulations and service terms. Not all products and services are available in all geographic areas. Eligibility for particular products and services is subjectto final determination by JPMC or its affiliates.Chase Connect is a registered trademark of JPMorgan Chase Bank, N.A. JPMorgan Chase Bank, N.A. is a wholly-owned subsidiary of JPMorgan Chase & Co.Copyright 2020 JPMorgan Chase & Co. All rights reserved.17

Order A Statement Copy o have a paper copy . of your statement mailed t , simply tell us which statement(s), verify and submit your order. We’ll mail a copy 10 business days. ² . Additional fees apply.