T-Mobile WebConnect Manager (Mac)

T-Mobile webConnect Manager (Mac)

Table of ContentsIntroduction . 1Welcome to the T-Mobile webConnect . 1Online Support . 2Contacting Support . 2T-Mobile webConnect Manager License . 3Getting Started . 5System Requirements . 5Additional Requirements: . 5T-Mobile webConnect Product . 5Wi-Fi. 5Inserting Your SIM Card . 6Installing the T-Mobile webConnect Manager Software . 6Opening T-Mobile webConnect Manager . 6The Dock Icon . 7The T-Mobile webConnect Manager Mobile Interface . 9T-Mobile webConnect Manager Menu . 12About T-Mobile webConnect Manager . 12Preferences . 12Hide T-Mobile webConnect Manager . 12Quit T-Mobile webConnect Manager. 12Controls for the Main Window . 13Mini-View . 13The File Menu . 14My Account . 14The Tools Menu . 14Network Info Wi-Fi Network . 14Network Info Broadband . 14Profiles . 14Usage Meter . 14Lock SIM . 15Change PIN Code . 15User Credentials. . 15Always on Top. 15Transparency . 15The Help Menu . 16Search. 16Help. 16Online Forums. 16Establishing Broadband Connections. 17How to Connect to a T-Mobile Broadband Network . 17To connect to a T-Mobile Broadband network follow these steps: . 17Network Info: Device Tab . 18Device Name. 18OS . 18iii

Printed DocumentationModem Port . 18Manufacturer . 18Modem Model . 18Hardware Version . 18Driver . 18Firmware Version . 18Serial Number . 18IMSI. 19ICCID . 19IMEI. 19Phone number. 19Network Info: Network Tab . 20Network type . 20Network name . 20Signal strength (%). 20Signal strength (dBm) . 20APN. 20Country . 20Status . 20Data sent . 20Data received . 20IP Address . 21Gateway address . 21Primary DNS . 21Secondary DNS . 21GSM PIN Entry . 22SMS . 23The Text Messaging Service . 23The Text Messaging Client . 23T-Mobile Sent SMS . 23Viewing and Managing Messages. 24Establishing Wi-Fi Connections . 29How to Connect to a T-Mobile HotSpot . 29How to Disconnect From a T-Mobile HotSpot Network. 32T-Mobile HotSpot Security . 32T-Mobile Wi-Fi Network . 32WISPr Authentication Support. 32Association to Partner Networks Without Authentication . 32Network Info: Wi-Fi Network . 33Wi-Fi Network: Device Tab . 33Vendor Description. 33MAC address . 33Driver version . 33Firmware version. 33Wi-Fi Network: Network Tab . 34IP address . 34iv

Table of ContentsGateway . 34DNS Server . 34DHCP Server . 34WINS Server . 34Usage Meter. 35Data Usage Introduction . 35Byte . 35Kilobyte . 35Megabyte . 35Gigabyte . 35Terabyte . 36Data Usage Meter. 36Usage Meter: Broadband . 36Current Usage . 36Cumulative Usage . 37Usage Meter: Advanced . 38Creating and Managing Network Profiles . 39Creating a Profile for a T-Mobile Broadband Network . 40Creating a Profile for a Wi-Fi Network . 41Profile Icons . 42Profile Properties: Wi-Fi . 43Profile Properties: Broadband . 43Service . 43Service Type . 43Dialed Number . 43Access Point Name . 43MIP Profile Number . 44User Info . 44Profile Priorities. 44Changing Profile Priority . 44How to Edit a Network Profile . 45How to Remove a Network Profile . 46Profile Properties: General . 46Profile Name . 46Connection Options. 46Open Browser Window on Connect . 47Disable IE's Manual Proxy Settings. 47Profile Properties: IP . 47Profile IP Address . 47Profile DNS server . 47Using the Location Finder . 49How to Update HotSpot Location Data . 49How to Use the HotSpot Locator . 49T-Mobile HotSpot Security . 51T-Mobile Wi-Fi Network . 51WISPr Authentication Support. 51v

Printed DocumentationAssociation to Partner Networks Without Authentication . 51Roaming With T-Mobile webConnect Manager . 53Roaming with T-Mobile webConnect Manager and the T-Mobile webConnect Productor webConnect Jet . 53What is Roaming? . 53Who Can Roam . 53Wi-Fi Roaming requires that you have: . 53Roaming With Wi-Fi . 54User Credentials Dialog . 54Default Subscriber Realm . 54Custom Authentication Realm . 55T-Mobile webConnect Manager Settings . 57The Settings Window . 57Settings: Client . 58User interface is always on top . 58Enable splash screen . 58Automatically run this application. . 58Display connection timer . 58Reset all warning messages . 58Available languages . 58Settings: Hardware . 59The Device List . 59Allow simultaneous connections . 59Prompt before switching connections. 59The Profiles Button. 59Settings: Sounds. 60Connected . 60Lost Connection . 60Hot Spot Authentication . 60Settings: Update . 61Automatically download and install . 61Prompt me to download and install . 61Manually download and install . 61Update Now . 61Application Launcher . 63Adding an Application . 63Application Configuration Window . 64Profile Name . 64File / Browse . 64Parameters . 64Test . 64Toolbar Settings . 64Editing the Parameters for a Launched Application . 65Stopping an Application from Being Launched . 65Warnings and Error Messages . 67For Wi-Fi . 67vi

Table of ContentsConfiguration Warnings . 67Connection Errors . 67For Broadband . 68SIM Card Errors . 68Connect Disconnect Warning . 68Customer Support . 71Frequently Asked Questions . 71Which Wi-Fi cards do you support? . 71What should I do if my connection drops? . 71I have Bluetooth on my laptop. Will this cause interference and prevent a goodconnection? . 71Can I roam with T-Mobile webConnect Manager? . 71How do I get T-Mobile webConnect Manager to stop launching every time I restartmy laptop? . 71T-Mobile webConnect Manager connected a network, but why do I keep losing theconnection? . 71Who can I contact if need assistance with the Connection Manager? . 72New network interfaces have been detected. . 72Technical Support . 73T-Mobile Broadband Support . 73T-Mobile HotSpot Support . 73Devices Supported . 73Troubleshooting . 75Why am I being asked for my password when installing T-Mobile webConnectManager? . 75Application Launch Issues . 75Application is not visible after launch . 75Auto launching of T-Mobile webConnect Manager at Startup . 75Broadband Connection Failure . 76Disconnected From the Network. 76Invalid Hotspot Username . 76No Broadband Coverage . 77Unable to Install T-Mobile webConnect Manager Software . 77vii

IntroductionWelcome to the T-Mobile webConnect The T-Mobile webConnect Manager software and webConnect service frees you fromsetting up and paying for multiple networks and provides ever-present Internetconnectivity on T-Mobile’s rapidly expanding 3G network and the T-Mobile HotSpotnetwork.Harness the power of the Internet to stay connected—anytime, everywhere onthe T-Mobile network. Stay connected on your laptop through our EDGE and 3Gnetwork and Wi-Fi wireless broadband Internet service in convenient locationssuch as home, office or school, Wi-Fi-enabled coffee shops, FedEx Kinko's,hotels, airports, and the airline clubs of American , Delta, United and USAirways .T-Mobile International is the first mobile communications company to offerservice on both sides of the Atlantic with a single global brand name and asingle digital technology standard, GSM (Global System for MobileCommunications). One world, one standard, which makes T-Mobile the onecompany that gives customers more ways to stick together.T-Mobile's webConnect Product makes wherever you are the place to be.It just makes sense. The more ways you have to connect with the people whomatter to you, the easier it is to stay close.The always on T-Mobile webConnect Product and T-Mobile webConnectManager provides a reliable wireless Internet connection with next generationspeed, so they're great for everything from checking your email, to sharing fileswith friends or co-workers, to enjoying streaming video or sound. You can evenconnect to your corporate network with confidence on a more secure network.Wireless Internet service from T-Mobile HotSpot gives you a world ofconnections that don’t tie you down. With thousands of locations across theworld — in coffeeshops, hotels, and airports, T-Mobile HotSpots are as easy tofind as they are to use.With the reliability and expertise of T-Mobile behind you, the webConnectexperience gives you a connection you can count on.Convenience. The built-in T-Mobile webConnect Manager software installseasily on your laptop and auto-finds the fastest available connections for you.1

Printed DocumentationNumerous Options. Take the guesswork out of your connectivity options as theT-Mobile webConnect Manager and your T-Mobile's webConnect Product autofinds the Internet connection options around you.2-in 1 Productivity. Carry one less device around as the T-Mobile webConnectProduct can support microSD cards and double as external storage of all yourdocuments and downloads such as songs and videos.Online SupportThe Help system is designed to answer your questions on how to performspecific tasks and to explain the functions of the T-Mobile webConnect Manager. The menu system on the left allows you to browse help topics, while theIndex and Search tabs provide other mechanisms to access available helptopics.You can also view the Frequently Asked Questions ( FAQ) page for help at anytime.Contacting SupportWe're here to help!T-Mobile is committed to your satisfaction when using the T-MobilewebConnect Manager solution.The T-Mobile Broadband (2G/3G) online support area is at http://support.t-mobile.comThe T-Mobile HotSpot online support area is http:// HotSpot.tmobile.com/ support contact.htm where you will find comprehensivetechnical support and assistance on a wealth of information, includingtroubleshooting tips, FAQs, and configuration settings.You may obtain personal technical support by contacting Customer Support ifthe online help does not address your specific issue. Our trained, courteousCustomer Service Representatives can quickly help address any questions youmay have.T-Mobile HotSpot Customer Service and T-Mobile Broadband technical supportis available 24 hours a day, seven days a week, to assist you.For T-Mobile HotSpot technical support: Call 1.877.822.SPOT (7768).For T-Mobile Broadband (2G/3G) technical support: Call 1.800.937.8997.For customer service on all other T-Mobile products: Visit http://www.t-mobile.com/ Contact.aspx2

IntroductionT-Mobile webConnect Manager LicenseWhen you install T-Mobile webConnect Manager , you have a license to install and usethe software with T-Mobile's webConnect Product.2009-11-16 14:25:553

Getting StartedSystem RequirementsThe system requirements for basic installation and operation of the T-MobilewebConnect Manager software are shown in the table below.ProcessorRAMHard Drive SpaceCompatible OSSystem UpdatesSafariMac OS v10.4.11 (Tiger)Power PC G3, G4 or G5Processor(700 MHz or faster) processor256 MB60 MBMac OS v10.5 (Leopard)10.4.1110.5.6Version 2.x (or higher)Version 2.x (or higher)Intel or Power PC G5 or G4(867 MHz or faster) processor512 MB60 MBAdditional Requirements:T-Mobile webConnect ProductThis version of T-Mobile webConnect Manager supports the Huawei UMG 1831 (USBModem).See also:Inse

Mac OS v10.4.11 (Tiger) Mac OS v10.5 (Leopard) Processor Power PC G3, G4 or G5 Processor (700 MHz or faster) processor Intel or Power PC G5 or G4 (867 MHz or faster) processor RAM 256 MB 512 MB Hard Drive Space 60 MB 60 MB Compatible OS System Updates 10.4.11 10.5.