BAW BAW SHIRE COUNCIL ANNUAL REPORT

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BAW BAWSHIRE COUNCILANNUAL REPORTReport of Operations2016/17SECONDARY PALETTE (CMYK)PRIMARYPALETTE25 40 65 0PMS18770 15 0 050 100 35 10PMS330220 0 100 040 65 90 35PMS36325 36 4 015 80 95 0PMS3980 35 85 0

1BAW BAW SHIRE COUNCIL ANNUAL REPORT 2016/17

Key AchievementsJULY - SEPTEMBER 2016 Introduced a pricing policy for the management of allCouncil land and buildings which was introduced on 1July 2016. The Domestic Wastewater Management Planwas endorsed by Council and the relevant waterauthorities, in August 2016. Community Local Law 2016 was adopted by Counciland implemented.OCTOBER - DECEMBER 2016 Completion of the Baw Baw Leisure Centreredevelopment, Warragul – project cost 14 million. Conducted the 2016 Local Government elections. Theinternal operations and organisational managementof the 2016 General Election was completed. Footpath works at the following locations werecompleted:Warragul Sargeant Street, Burke Street, TarwinStreet, Western Park DriveDrouin Settlement Road, Hearn Street, DaveyDrive, Acacia StreetErica Playground FootpathThorpdaleMorwell-Thorpdale RoadTrafalgarBullen CourtLongwarry McCrae Street, Edgar RoadQuarterOne The Municipal Building Control Planwas adopted by Council in September2016, which establishes servicestandards and essential safety measures. Council transitioned to My Aged Care in August 2016,the national information and referral portal for AgedCare Services.QuarterTwo Implemented the Road ConstructionProgram. The tender for works to closeunsealed gaps between sealed sectionsof roads was awarded and works started on theground in October 2016. Works completed on TrippMcDonald Road, Nilma North, Hunts Road, WillowGrove and East West Road, Warragul. Council’s Public Health team conducted audits of allcaravan parks throughout the municipality. Councilis responsible for protecting the health and safety ofoccupants by ensuring caravan parks comply withlegislated standards. Partnering with Monash University, a researchstudy aimed at improving the participation rates inthe secondary school immunisation program wasconducted. Council’s Family and Children Services team hostedan Annual Children’s Expo day as part of Children’sWeek in October 2016 with over 150 parents andchildren in attendance. The Baw Baw Shire Council Family Day Care Servicewas awarded Victorian Family Day Care Service ofthe Year 2016.2

3JANUARY – MARCH 2017QuarterThree West Gippsland Arts Centre Upgrade - Design anddevelopment documentation were completed. Workswere tendered out in mid-October and closed on18 November 2016. Tender for construction wasawarded to Building Engineering Pty Ltd in February2017 and works commenced on site in April 2017.Total project cost 13.4 million. Development of new policy forroadside training to ensure fairnessand transparency in assessing permitapplications. Annual road renewal programs - Gravel Road resheet program works were completed in January2017. Council in partnership with the Federal Governmentreconstructed the Daveys Road Bridge, WillowGrove. Construction works completed March 2017. Construction of a pedestrian crossing opposite thePost Office, Princes Way, Drouin was completed inJanuary 2017. Council’s valuation service tender was advertisedin December 2016, the contract was awarded inFebruary 2017 to Gippsland Property Valuationsand the revaluation of the Shire’s property databasecommenced. Baw Baw Shire hosted Economic DevelopmentAustralia State Conference in March 2017 with anestimated injection of 77,250 into our local economy. Family Children Services implemented a newelectronic satisfaction survey for the preschool fieldofficer service, replacing the paper based version.APRIL - JUNE 2017QuarterFour Development and adoption of Council’s Child SafetyStandards Action Plan, May 2017. Completed review and update of theRoad Management Plan. Toilet renewal/upgrade works completed atMemorial Park, Drouin and Bennett St Park,Longwarry in May 2017. New footpaths program - Works at thefollowing locations completed June 2017: Council resolved to allocate 500,000 in the draft2017/18 Annual Budget to kindergartens. Arts and Culture Strategy completed withprofessional advice and guidance provided by theArts and Cultural Advisory Committee. Western Park Recreation Precinct sports fielddevelopment, Warragul – Oval constructioncommenced. Eastern Park, Warragul oval training lights werecompleted in April 2017. Ellinbank Recreation Reserve new change roomsand amenities project was completed and officiallyopened in April 2017.Warragul Brandy Creek Road, Sutton Street,Landsborough StreetTrafalgar Brown Street, Depot Lane, KitchenerStreetWalhallaChurch Hill Road Trafalgar Recreation Reserve entry and carparkconstruction completed. Upgraded the retarding basin wall on Tarwin Street,Warragul. The Municipal Emergency Management Plan andMunicipal Fire Management Plan were reviewed andendorsed by the Municipal Management PlanningCommittee and Council in June 2017. Municipal Public Health and Wellbeing Plan – projectand engagement plan endorsed by Council in June2017.BAW BAW SHIRE COUNCIL ANNUAL REPORT 2016/17

About this Annual ReportBaw Baw Shire Council’s2016/17 Annual Report providescommentary on Council’sperformance against the themesand objectives outlined in theCouncil Plan for the 2016/17financial year.The information in this report covers the Council’sactions in support of the Shire’s economic,environmental and social sustainability, andprovides evidence for the sound planning,management and implementation conducted by theCouncil during the year.The report also provides audited financial andperformance statements according to relevantlegislation, together with specified informationunder the Local Government Act 1989.How The Report Is StructuredThe report is divided into three key sections being;an overview of Council, the organisation and itsgovernance processes; highlights of its performanceagainst the Council Plan objectives; and theFinancial Report.The performance reporting section has been brokendown to address each of the five Council Planthemes and includes details on how the organisationhas worked to achieve the eleven strategicobjectives.The Financial Report has been compiled as anaccompanying document to this report. An overviewof the Financial Report has been provided on page20 of this report.4

Table of Contents5Key Achievements.2Governance.96About This Annual Report.4Governance System Overview.97Welcome.6Local Laws.98Our Commitments.7Citizenship.98Facts At a Glance.8Committees.99The Year in Review.10Audit Committee.102Delivering Best Value.10Councillor Code of Conductand Conflict of Interest.102Mayor and CEO Overview.14Our Opportunities.16Community Satisfaction Survey.18Financial Report Overview. 20Major Capital Works Projects.24Capital Works 2016/17. 26Asset Management.28Advocating for Our Community. 29Community Development Grants.30About Baw Baw Shire.32Our Shire. 32Councillors. 38Our Organisation.41Occupational Health and Safety. 48Volunteers.50Performance Reporting.51Council Plan 2013-2017.52Our Community. 54Council Leadership and Management.72Infrastructure and Community Assets.81Growth and Prosperity. 86Councillor Allowances.104Council Meetingsand Assemblies of Councillors.105Delegation of Powers.107Statutory Information.108Protected Disclosures.108Human Rights Charter.108Carers Recognition Act.108Contracts.108Infrastructure and Development Contributions .108Disability Action Plan.109Domestic Animal Management Plan.109Food Act Ministerial Directions.109Road Management Act Ministerial Directions.109Freedom of Information.109Development Contributions .110Information Available For Inspection. 111External Audit.113Risk Management.113Governance Management Checklist.114The Environment.90BAW BAW SHIRE COUNCIL ANNUAL REPORT 2016/17

WelcomeBaw Baw Shire Council is committed to providing a range of quality servicesfor its community, managing Council’s assets, planning for future growth, andprotecting the environment for future generations. As an organisation, Baw BawShire Council works in partnership with all levels of government and residentsto deliver over 100 services to the community.Council is committed to transparent reporting andaccountability to the community and the Annual Reportis the primary means of advising the community aboutCouncils operations and performance during thefinancial year.The Annual Report outlines Council’s performanceagainst the Council Plan objectives, and forms partof Council’s legislated requirements under the LocalGovernment Act 1989.The Annual Report focuses on key events, projects andprograms that have been undertaken across the year,rather than the day-to-day operations. The report alsoidentifies any issues/challenges that have impacted onthe organisation throughout the year.Every business unit across the organisation has hadinput into the development of this document. The6performance reporting section is informed by eachbusiness unit’s services, programs, activities andachievements as described in the report.The Council Plan helps to guide Council’s financialplanning, service delivery priorities and capital workprojects, with the annual budget developed to ensurethat Council has sufficient funds to deliver on theCouncil Plan objectives. A more detailed explanation ofCouncil’s planning framework can be found on page 51.As part of Council’s commitment to reducing our impacton the environment, Council has reduced the number ofcopies of the report it prints. Instead, we encouragethe report to be viewed in full on our websitewww.bawbawShire.vic.gov.au/Annual-Reportor at one of our Customer Service Centres.

7Our commitmentsThrough its vision, mission and values,Council commits to working in an open andtransparent manner, delivering outcomesthat are community centric.Core valuesCommunity focusedAccessible, responsive (we’re here tohelp), can-do attitude, communicative,empathetic.IntegrityEquitable, honest, ethical, transparent.RespectListening, compassionate, open-minded,understanding, patient.Our visionPrideCaring, enthusiastic, inspiring, accountable.Happy, healthy people sharing prosperityand knowledge from living sustainablyand in harmony with our rural identity,thriving villages, productive and inspiringlandscapes.InnovationCreative, bold, challenging, flexible.CollaborationPartnering, building productiverelationships, inclusive.Our missionLeaders in delivering quality, innovativeand community-focused services todaythat make a difference for tomorrow.

Facts at a GlanceFire prevention notices issued1,013Kilometres of roads maintained1,775Council registered volunteers321Home and community care service delivery hours54,512Meals on wheels delivered throughout the year24,890Social media reach1.1 millionThe Thomson Lake located in the Baw Baw Shire holds 1,068,000mega-litres and is a drought reserve source for MelbourneProjectedCapitalInfrastructurepopulation in 2021:investment:assets:54,318 24.4millionanticipated to grow to 67,743by 2031. This represents anannual percentage increaseof 2.3 per cent.119 projects and programsacross the Shire supportedby 7.4 million in externalincome39,339 attendancesat events presentedby West GippslandArts Centre8 656millionincludes roads, off-streetcarparks, bridges, drains,footpaths, buildings, parksand sports grounds1,777 children seen byMaternal and Child Healthservice (whilst 2,497Children are enrolled in theservice)

9Total grantEstimatedUndergroundfunding obtained:gross output:pipes maintained: 25.5millionfor Council to supportoperational and capitalprojects 3.95billionfor businesses in the Baw BawShire for the 12 months toDecember 2016338kilometresas well as 174 bridges andmajor culverts; 11,626 pits;215 buildings; 450 hectaresof reserves andopen spacesCouncil maintains 698 kilometres of unsealed roads and 1,077 kilometres ofsealed roads across the Shire. With a total capital budget of 33.25 million(inclusive of 2015/16 carryovers) a third is directed towards maintaining our roadsVisits to swimming pools224,015Library visits176,191Library loans273,630Cats and dogs registered in the Shire10,500Household kerbside bins collected1,577,013Tonnes of waste collected19,017Statutory planning applications received441Food premises inspected684Council allocated community grants 223,000Baw Baw Shire is the second fastest growingregional municipality in VictoriaBAW BAW SHIRE COUNCIL ANNUAL REPORT 2016/17

The Year in ReviewDelivering Best ValueThe Local Government Act 1989 (the Act) requires all Victorian Councils tomake sure their services are planned, managed and delivered in accordancewith the Best Value principles. Specifically, Council’s services need to: Meet appropriate quality standards and cost of theservice. Be responsive to the needs of the community. Be accessible to those members of the communityfor whom the service is intended. Achieve continuous improvement in the provision ofservices.This summary outlines the achievements and progressmade in relation to Council’s Best Value program in2016/17.It highlights the range of services, initiatives andprocesses being implemented across Council tomeet the needs of our community, meet the BestValue principles, and promote a culture of continuousimprovement. Involve regular consultation with the community. Be regularly reported to the community.Council’s Best Value ProgramCouncil aims to progressively review each of its service areas with theobjective of assessing the performance of each service in terms of the aboveBest Value principles, and identify opportunities for improvement to theservice and its key business processes.Key activities include: Consultation with service users and benchmarkingthe service against other Councils and organisations. Analysis of the service performance against the BestValue principles. Process mapping and documentation, and identifyinginefficiencies, wasteful steps and activities in theprocess. Preparation of an action plan to implement therecommendations of the review.1010

11BAW BAW SHIRE COUNCIL ANNUAL REPORT 2016/17

Snapshot of how we improved our services againstthe Best Value principles in 2016/17.Our quality and cost standards Continued to monitor performance against theLocal Government Performance ReportingFramework. This includes quality and coststandards for Council’s Aquatic Facilities, AnimalManagement, Food Safety, Governance, Homeand Community Care, Libraries, Maternal andChild Health, Roads, Statutory Planning and WasteCollection services. Council’s performance in each of these areas isshown in the Performance Reporting section of thisAnnual Report.Responsive to community needsand accessibleContinuously improvingConsulting and reporting Carried out a comprehensive service review forCouncil’s Planned Activity Group. Reviewed and updated annual Service Plansfor all other Council services. These includeconsideration of the service’s activities against theobjectives of the Council Plan, and how the servicecan better meet the needs of the community andservice users. Continued the implementation of a new BusinessImprovement Framework, designed to combine theexisting Best Value program with a new programof process reviews in accordance with current bestpractice. Participated in the annual Community SatisfactionSurvey, which assesses the communities’satisfaction with Council’s performance over thepast year. Regularly sought community input and feedbackinto its planning and decision making. A total of 23opportunities were advertised on Council’s ‘HaveYour Say’, and 399 submissions were received.Significant consultation opportunities include theCouncil Plan, annual budget and long term financialand infrastructure plans. Provided updates and information to a significantnumber of people via social media. During the yearover 1.1 million people were reached via social mediachannels. Prepared quarterly and annual reports, includingprogress on its Best Value program, progressagainst the Council Plan, budget, capital worksprogram and performance measures.12

13BAW BAW SHIRE COUNCIL ANNUAL REPORT 2016/17

Mayor and Interim CEO OverviewWe are pleased to present Baw BawShire Council’s Annual Report 2016/17.Council is pursuing a new way of working with ourcommunity. We are seeking to understand communityneeds and engage in the delivery of Council services andprograms to further strengthen our social fabric.It has been a rewarding, yet equally challenging year atBaw Baw Shire Council.Our vision of ‘Happy, healthy people sharing prosperityand knowledge from living sustainably and in harmonywith our rural identity, thriving villages, productive andinspiring landscapes’, remains at the forefront of whatdrives us at Council.The organisation continues to focus on delivering vitalservices and infrastructure to support rapid populationgrowth and positively influence the lives of an estimated48,000 residents who call Baw Baw Shire home.As the municipality continues to experience significantpopulation growth, it is important we implement plans tosupport our community into the future. The Rural LandUse Review continues to seek commun

Partnering with Monash University, a research study aimed at improving the participation rates in the secondary school immunisation program was . The Municipal Emergency Management Plan and Municipal Fire Management Plan were reviewed and endorsed by the Municipal Management Planning Committee and Council in June 2017.

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