Smart City Implementation Plan SMART CITY

7P R O J E C T I M P L E M E N TAT I O N S C H E D U L EDescriptionKey StrategyThemeInitiative TypeWyndham Activity Centre SmartParking & SignageSmart parking technology to be installed across the city to efficientlydirect drivers to the locations of available parking and enable parkingdemand and analysis.TransportMajorTransport Innovation PrecinctThis project is the large-scale delivery of transport innovation. The mainoutcomes include a coordinated and planned approach to deployingemerging transport technology, freight innovation, manage and easetraffic congestion.TransportMajorSmart Sustainable InfrastructureInvestigate the deployment of smart sustainable mobility solutions andassociated infrastructure across the city.TransportMediumLighting the West Phase 3Wyndham has committed to upgrading all inefficient mercury vapourstreet lights on council roads by 2021. As part of this upgrade,temperature sensors will be included to provide increased understandingof temperature variations and identify localised heat islands.Environment &SustainabilityNon-StrategyProjectWyndham Solar CityAn ongoing, award-winning project to install solar panels and solarbatteries at council facilities to increase use of renewable energy, improveenvironmental outcomes and reduce costs.Environment &SustainabilityNon-StrategyProjectSmart Park & Open Space InitiativesExplore and develop smart park and open space management solutionssuch as grass height monitoring using sensors and lawn maintenancewith robotics.Environment &SustainabilityLargeMicro Level Waste Collection ReportsAnalyse, interpret, present and share waste collection data at thehousehold level to encourage and educate citizens on local wastemanagement practices and performance.Environment &SustainabilityLargeCoastal Erosion & Change MonitoringProgramUse emerging technologies such as video analytics and machine learningto monitor coastal erosion and identify when and where changes areoccurring to the natural environment.Environment &SustainabilityLargeSmart Lighting on Shared PathwaysPolicyCreation of a policy for smart lighting (occupancy/use-based lighting),with consideration of environmental concerns, on shared pedestriancycling paths and walkways.Environment &SustainabilityInternal ResourcesTechnology-enabled Biodiversity &Conservation ManagementExplore and implement technology to support Wyndham’s existingbiodiversity and conservation management programmes that supportpublic information, discovery and education.Environment &SustainabilityMediumEstablish the Werribee RefuseDisposal Facility as a Smart &Sustainable PrecinctThe Werribee Refuse Disposal Facility is a key strategic asset of council.This project will drive change by using smart technology and processesfor a more intelligent, sustainable and enduring facility.Environment &SustainabilityLargeLEGEND:TransportEnvironment & SustainabilityData DrivenPartnerships & entricSmart City Implementation PlanProject

8DescriptionKey StrategyThemeInitiative TypeEnterprise Geospatial PlatformSpatial systems are a vital tool for decision making. The new platform willinclude features to support digital wall maps, virtual reality, 3D modelling,sensor integration, mobile support, live data presentation and innovativeoutput mechanisms.Data DrivenNon-StrategyProjectPublic Wi-Fi Analytics & VisitorInsightsAnalyse anonymous public wi-fi data to understand visitor numbers andpedestrian patterns across key activity centres and events.Data DrivenMediumFleet & Sensor Data InsightsUtilise GPS and sensor data from fleet vehicles to drive decision makingand insights such as on city maintenance regimes e.g. mowing, streetsweeper.Data DrivenMediumData Strategy, Data Sourcing and DataPartnership ArrangementsThis project will take a strategic approach to existing data discovery andprocurement, data partnerships and the exploration of new datatechnologies such as big data, artificial intelligence (AI) and dataanalytics.Data DrivenMediumSocial Media Analytics &Understanding City VoiceSocial media provides an immensely rich, live and valuable data sourcethat can be used to understand the 'heartbeat' of our city. This projectexplores how this information can be embedded in council functions anddecision-making processes.Data DrivenMediumPredictive Asset AnalyticsUse sensor data to support proactive and predictive maintenance andreplacement of assets and infrastructure.Data DrivenMediumSmart Drains – Flow Monitoring /Flood PreventionSmart drains use Internet of Things (IoT) sensors to detect flow changes,gas build up and, in conjunction with weather data, can be used tomitigate possible flood events.Data DrivenLarge(Virtual) Smart City Operations CentreLive city data from sensors, third party data streams and high-qualitygeospatial maps will be accessible through a virtual operations centre tosupport public events, emergency management and other city shocks.Data DrivenMediumOpen Data PartnershipsKey city systems such as energy, water management and internetconnectivity require data sharing arrangements. Similarly sharinggovernment data can support researchers and innovators acrossWyndham.Data DrivenInternal ResourcesCapital Works – External AgencyCollaborationImplement a third party, collaboration platform with other agencies (e.g.power, water, gas utilities) to coordinate capital works project delivery toreduce costs and minimise works impact.Partnerships &CollaborationSmallRegional Collaboration & the VictorianSmart City PlanRegional collaboration from a smart city context provides a mechanismto coordinate effort, attract investment, more impactfully advocate forthe region and undertake more significant projects.Partnerships &CollaborationMediumLEGEND:TransportEnvironment & SustainabilityData DrivenPartnerships & entricSmart City Implementation PlanProject

9DescriptionKey StrategyThemeInitiative TypeLeverage Local Skills throughCodesign & Build SessionsOur talented and engaged community will be granted opportunities toco-design and inform solution development in partnership with councilstaff.Partnerships &CollaborationMediumSmart City Partnerships FrameworkPartnerships are vital to the success of a smart city but require asignificant investment of time and resources to facilitate. A frameworkwill ensure the city pursues high value, meaningful partnerships to getthe best outcomes for the city.Partnerships &CollaborationInternal ResourcesDeveloping the Innovation,Co-Working & Start-up EcosystemDevelop innovation hubs, co-working spaces and the start-up ecosystemthrough a staged approach which builds on the foundation of theWYNnovation festival.Partnerships &CollaborationNon-StrategyProjectEstablish Strategic InternationalAlliancesMany international cities provide a great learning platform havingpioneered new technology, processes and governance models. Buildingglobal alliances through smart city initiatives will position Wyndhaminternationally and enable the implementation of best practice.Partnerships &CollaborationMediumTechnology Modernisation ofCommunity EngagementThis project will explore how technology can be embedded in the city totarget more extensive and insightful field-based community feedback.Partnerships &CollaborationSmallCity Shaping Smart PrecinctPartnershipsKey city shaping projects such as the A-League Stadium and theproposed Australian Education City provide opportunities to encourageand endorse significant smart technology investments.Partnerships &CollaborationSmallEngage Property Sector to embedSmart City Thinking in FutureDevelopmentsHousing growth is a fundamental component of Wyndham, resulting inboth challenges and opportunities. Engaging with the propertydevelopment sector to embed technology in new urban developmentswill allow the city to grow as a smart city.Partnerships &CollaborationSmallImplement Measures to SupportAdvocacy and Actively PursueHigh-Speed InternetHigh speed internet access is a key need of a smart city. Measures will beexplored to better understand issues, intelligently advocate, investigatenew revenue models and pursue better service provision, particularly inareas of social disadvantage.Partnerships &CollaborationLargeSmart Sports Field Planning,Monitoring and ManagementUse emerging technologies such as machine learning and computervision to understand when, how and by how much our sports facilities arebeing utilised and the impacts of new policies, so the facilities can bebetter understood, planned, managed and maintained.InnovationMajorSmart Places and SpacesSmart technology will be deployed across selected places and spaces toprovide better citizen experience (public Wi-Fi, smart phone chargingstations, digital signage etc) and improved safety and environmentoutcomes (lighting, bins, environmental monitoring, etc).InnovationLargeLEGEND:TransportEnvironment & SustainabilityData DrivenPartnerships & entricSmart City Implementation PlanProject

10DescriptionKey StrategyThemeInitiative TypeChanging Systems – Core SystemReplacement and Online ServicesThe Changing Systems transformation project is a multi-year programthat will deliver direct efficiencies to the organisation and provide thenecessary foundation to ensure that Wyndham City Council can continueto meet the future needs of Wyndham 2040.InnovationNon-StrategyProjectAugmented Reality for Operations andDecision MakingAccelerate the rollout of the CityLens product across the localgovernment sector and further operationalise its use across theorganisation's planning and development services.InnovationSmallSmart City Small Verticals (e.g. BBQs,Water Fountains, Animal Management)Incorporate smart technologies into specific existing infrastructure andoperations to improve services to citizens and increase operationalefficiencies based on sound business cases.Citizen CentricMajorSafer Wyndham InitiativesUse technology and innovations including video analytics, computervision and artificial intelligence to identify and improve the safety for cityinhabitants through using CCTV, automated incident detection and byworking with key partners.Citizen CentricMediumMulti-Lingual Virtual AssistantsInvestigate the deployment of virtual assistant technology at keycustomer touchpoints to facilitate real-time language translation.Citizen CentricSmallSmart Citizen ParticipationProvide registered participants with smart sensors to support thedelivery of maintenance and support of city assets such as trees, kerbsand street furniture through smart monitoring and alerts.Citizen CentricMediumImproving Digital and Data Literacyacross the Wyndham CommunityDevelop programs for the Wyndham community to upskill digital literacyto enhance the benefits of a smart, connected city.Citizen CentricMediumSmart Community Meetups andForumsDeliver a forum program for the community (e.g. Smart Agriculture, DataSecurity, Water Innovation) to increase the understanding of smart citythinking and smart technologies.Citizen CentricSmallSmart Assistive Technology Accessibility Action Plan (AAP)Understand and explore the role technology has in successfulAccessibility Action Planning and ensure our smart city is for all.Citizen CentricMediumSmart Visitor and Tourism ExperienceAction PlanThe plan will explore, document and devise how technology can enhancethe tourism experience in an increasingly competitive industry.Citizen CentricSmallLEGEND:TransportEnvironment & SustainabilityData DrivenPartnerships & entricSmart City Implementation PlanProject

11Digital disruption has and will continue to transform not only how the services of a city aredelivered to citizens, but how the city functions. Drones, digital payments, artificial intelligence,autonomous vehicles, Internet of Things (IoT) devices and fifth generation wireless connectivitywill impact across many industries by driving new waves of innovation.The adoption of the Smart City Strategy 2019-2024 is not the catalyst for the use and growth ofconnected urban systems using technology in Wyndham, more so it is our plan to how we can bestuse these advances in technology and data analysis for the benefit of the city.The Smart City Risk Management Plan considers the program’s strategic risks. It does not seek toaddress overarching technology risks such as cyber security, regulatory changes, privacy, datasecurity and general user adoption. The Smart City initiatives, as identified in the Smart CityImplementation Schedule will, when necessary, be governed by project-based risk assessments andrisk management plans at the project level. A number of projects, especially smart infrastructure,greenfield technology and data innovations will, in many instances, begin with small scale test andtrial scenarios reducing financial and upscaling risks.This deliberate approach will allow the exploration of smart city products and services, betterunderstanding the business models and processes required to fund and operate them, before fullcitywide rollout occurs.Wyndham City will undertake an innovative program of works that promote and support innovationand creativity that looks beyond the now. The experimentation and boldness required to excel willinvolve taking new and, at times, not insignificant risks. It is important that program risks areidentified, assessed, mitigated and measured before, during and throughout the operational lifespanof the Smart City Implementation Plan.The Smart City Office will coordinate strategic risk management as summarised in the schedule.Smart City Implementation PlanRISK MANAGEMENT

12ImpactLow communitysupportMEDIUMNo communityimperative forsmart city actionLikelihoodLOWTreatment & Controls Deliver relevant actions identified in the SmartCity Communications & Marketing Plan; Conduct regular engagement with communitythrough events and communication channels; Ensure community-based Digital and DataLiteracy Training Initiatives have core SmartCity focus; Ensure ongoing community first focus usingco-design, digital engagement and onlinefeedback.Lack of buy-in andcoordinatedaction acrossCouncilMEDIUMInefficientdelivery, timedelays andunrealisedoutcomesMEDIUM Develop Internal Business Innovation Frameworkto build delivery model, capacity, outcomemeasurement and pathways; Establish strong project governance that includesall required internal stakeholders; Deliver relevant actions identified in the SmartCity Communications & Marketing Plan; Embed Smart City principles across council-widebusiness case development and design phase.Unable totransition smartsolutions tooperational arms,ongoingmaintenance andcontinuousimprovementinitiativesMEDIUMPoor and/orimpracticalbusiness use ofsmarterapproaches andresource wasteInternal andexternalstakeholderdisinterestMEDIUMLack of partnersto drive deliveryMEDIUM Develop strong project business cases thatconsider active management of urban data,knowledge management structures andprocesses; Co-design and build sessions with operationaland service delivery teams; Build Smart City Profile across the businessincluding updates to Executive Leadership Team; Deliver training to enhance standard of smarttechnology literacy of council staff.LOW Ensure that the project is deemed valuable toall stakeholders and worthy of time and financialinvestment with a clear project lead; Establish and implement Smart CityCommunications & Marketing Plan; Conduct regular workshops and events to sharesuccesses; Understand causes of disinterest (e.g. otherurgent crisis project) and take action (e.g. modifyproject implementation schedule); Publish outcomes post project completion.Financialand skilledresourceshortfallsHIGHActivities cannotbe deliveredMEDIUM Develop robust business cases for projectfunding; Integrate projects into budget cycles / timing; Ensure established governance mechanism actas strategic programmers; Work across Council and Government grantprograms to leverage existing funding; Collaborate with partners and influence toaccess private capital.Scope change,scale changeand failure ofkey projectsHIGHNegative mediaattention, andreduced supportfor StrategyLOW Embed sound project management; Implement mid-process re-evaluation ofstakeholder interests and the project needs,scope and focus; Diversify project delivery types to reduce theoverall risk profile; Identify learnings from past projects especiallywhere upscaling is possible.Smart City Implementation PlanRisk

13The wide range of stakeholders and delivery partners involved in the program and the broad natureof the smart city concept can lead to misunderstanding and confusion. It is important to ensure allstakeholders have a common understanding of the key objectives of the Smart City program, as wellas the opportunities and challenges. At a project level it is needed to clearly identify and define thevalue proposition, scope and focus.I N T E R N A L CO U N C I L STA F FWhile the Wyndham City Council has a key role in facilitating citywide, smart city collaboration andadvocating for needs, it is important to recognise that the Council itself has significant financial levers,is a key service provider and is a major employer.The Smart City Implementation Schedule represents a targeted and feasible program of works. It doesnot describe a full prescription of needed projects. The need or opportunity may arise to take action touse smart city approaches to support our own service delivery (e.g. waste collection) that will have amuch wider impact on the city as a whole. Wyndham City Council will continue to identifyopportunities for transformational innovation in areas such as service management, pro

The Smart City Implementation Plan is not about re-inventing the wheel across city functions. The aim of the plan is to address how the city can take full advantage of emerging technologies and data to benefit the community and enhance liveability. The Smart City Implementation Plan was underpinned by the Wyndham 2040 Community Plan and a