Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14
Cisco Unified Real-Time Monitoring Tool Administration Guide, Release14 and SUsFirst Published: 2022-06-16Americas HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAhttp://www.cisco.comTel: 408 526-4000800 553-NETS (6387)Fax: 408 527-0883
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CONTENTSPREFACEPrefacexxiAbout This Guide xxiAudience xxiiRelated Documentation xxiiConventions xxiiCommunications, Services, and Additional Information xxiiiCisco Product Security xxivOrganization xxivCHAPTER 1New and Changed Information1New and Changed Information 1CHAPTER 2Administration Overview 3Cisco Unified Real-Time Monitoring Tool 3Operating System Support 4CHAPTER 3Getting Started5Install and Configure Unified RTMT 5Install Unified RTMT 5Upgrade RTMT 7Launch Unified RTMT 8Run a Program as an Administrator 10Multiple installations of Unified RTMT 11Administration Tools 12System Interface 12Performance Monitoring 13Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14 and SUsiii
ContentsSystem summary status 14Server Status Monitoring 14Performance Counter Interface 15Trace and Log Central 18Configuration Profiles 19Categories 20Alerts 20Alert options 20Alert Fields 21Alert Logs 23Log Partition Monitoring Tool 24Cisco Unified Analysis Manager 25Services, Servlets, and Service Parameters 26Nonconfigurable Components 27Java Requirements for SAML SSO Login to RTMT via Okta 29Uninstall Unified RTMT 29CHAPTER 4System Performance Monitoring31Predefined System Objects 31Voice and Video Monitoring 33Predefined Cisco Unified Communications Manager Objects 33Cisco Unified Communications Manager Summary View 37Call-Processing Activity Monitoring 37Call-Processing Logs 38Perform Session Trace 40Monitor Real-Time Data 40Monitor Session Trace Data From Local Disk 41Trace Calls 42Services Monitoring 45Service Logs 46Device Logs 47Device Monitoring 47Device Monitoring 47Find Specific Devices to Monitor 49Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14 and SUsiv
ContentsView Phone Information 50Generate PRT Information for Endpoints 51View Device Properties 51Set Up Polling Rate for Devices and Perfmon Counters 52CTI Application, Device, and Line Monitoring 52View CTI Manager Information 52Find CTI Applications to Monitor 53Find CTI Devices To Monitor 53Find CTI Lines To Monitor 54View Application Information 55Access Learned Pattern and SAF Forwarder Reports for Call Control Discovery 56Access Called Party Trace Report 58Intercompany Media Services 59IME Service Monitoring 59IME System Performance Monitoring 60Monitor Intercompany Media Services 61IM and Presence Monitoring 62IM and Presence and Cisco Jabber summary monitoring 62Cisco XCP counters 62Number of connected XMPP clients 62Number of connected CAXL clients 63Number of active outbound SIP subscriptions 63Number of active inbound SIP subscriptions 63Number of IM sessions 63Total IM Packets 64IMs in last 60 seconds 64Per user and per session counters 64IM packets sent per session 65IM packets received per session 65Total text conferencing rooms 65Total adhoc group chat rooms 65Total persistant chat rooms 66Per-chat room counters 66IM packets received per room 66Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14 and SUsv
ContentsNumber of occupants per room 66SIP proxy counters 67Number of idle SIP proxy worker processes 67Cisco Unity Connection Monitoring 67Port Monitor 67Start Cisco Unity Connection Port Monitor Polling 68CHAPTER 5Cisco Unified Analysis Manager69Cisco Unified Analysis Manager Preferences 69FTP Server Setup 69Access FTP Server Options 70Add or Edit FTP Server 70Set Up Mail Server 70Add or Edit Mail Server 71Set Trace Collection Directory 71Cisco Unified Analysis Manager Limitations 72Cisco Unified Analysis Manager Setup 72Import Device and Group Settings 73Scheduled Trace and Log Collection Job Status Display 73Upload and Transfer Files to FTP Server 74Cisco Unified Analysis Manager Tools 74Analyze Call Path Tool 74Analyze Call Path Setup Considerations 75Nodes 80Node Management 80Group Management 82Trace File Repository Management 83Call Record Repository Management 84Define Trace Templates 84Call Definitions 85Trace Collection 86Collect Traces Now 86Schedule Trace Collection 87Schedule Trace Settings and Collection 87Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14 and SUsvi
ContentsSet Trace Levels 88View Configuration 89Cisco Unified Analysis Manager Troubleshooting 90CHAPTER 6Profiles and Categories93Profiles 93Add Configuration Profile 93Restore Configuration Profile 94Delete Configuration Profile 94Categories 94Add Category94Rename Category 95Delete Category 95CHAPTER 7Performance Counters97Counters 97Add Counter Using Performance Queries 97Remove Counter From Performance Monitoring Pane 98Add Counter Instance 98Set Up Counter Alert Notification 99Display Counter Description 100Local Perfmon Counter Data Logging 100Start Perfmon Counter Logging 100Stop Perfmon Counter Logging 101Configure Data Sample 101View Counter Data 102Log files on Perfmon Log Viewer and Microsoft Performance Tool 103View Log Files on Perfmon Log Viewer 103Zoom In and Out in Performance Log Viewer 104View Perfmon Log Files with Microsoft Performance Tool 105Troubleshooting 106Perfmon Data Log Troubleshooting 106Troubleshoot Perfmon Data Logging 114Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14 and SUsvii
ContentsCHAPTER 8Alerts117Alert Central Displays 117System Alerts 117Automatic Trace Download Activation 118Voice and Video Alerts 119IM and Presence Service Alerts 120Cisco Unity Connection Alerts 123Alerts Updates 124Alert Action Setup 125Access Alert Central and Set Up Alerts 125Set Alert Properties 127Suspend Alerts 129Set up alerts for core dump and collect relevant logs 130Enable Email Alert 130Collect logs 131CHAPTER 9Traces and Logs133Trace and Log Central 133Preparation 133Import Certificates 133Types of trace support 134Trace and Log Central disk IO and CPU throttling 134View Trace and Log Central Options 134Collect files 135Collect Trace Files 135Query Wizard 138Schedule Trace Collection in Cisco Unified Communications Manager 142Schedule Trace Collection in Cisco Unity Connection 145Start a schedule 148Execute a schedule 149View Trace Collection Status 150Generate Problem Reporting Tool 151Real-Time Trace 151Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14 and SUsviii
ContentsCollect Crash Dump in Cisco Unified Communications Manager 155Collect Crash Dump in Cisco Unity Connection 157Collect Installation Logs 159Collect audit logs 159Display Downloaded Trace Files Using Local Browse 163Display and Download Trace Files in Cisco Unified Communications Manager 164Display And Download Trace Files in Cisco Unity Connection 166Set Trace Collection Attributes 169View Trace Results 171Display Report Information 172Log Compression 173Edit Trace Settings 173Log Viewers 174Messages in AuditLog Viewer 174Display AuditApp Logs 175Display Cisco Unified OS Logs 175Display Messages in SysLog Viewer 176Plugins 177Download and Install Application Plug-Ins 177Launch Application Plug-Ins 178APPENDIX APerformance Counters and Alerts179System Counters 179Cisco HAProxy179Cisco Tomcat Connector 180Cisco Tomcat JVM 181Cisco Tomcat Web Application 182Cisco UDS Tomcat Connector 182Cisco UDS Tomcat JVM 183Cisco UDS Tomcat Web Application 184Database Change Notification Client 185Database Change Notification Server 186Database Change Notification Subscription 187Database Local DSN 187Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14 and SUsix
ContentsDB User Host Information Counters 187Enterprise Replication DBSpace Monitors 187Enterprise Replication Perfmon Counters 188IP 188Memory 189Network Interface 192Number of Replicates Created and State of Replication 193Partition 194Process 195Processor 197System 198TCP 200Thread 201AXL Web Service 201Ramfs 202Voice and Video Counters 202Cisco Analog Access 202Cisco Annunciator Device 203Cisco Call Restriction 203Cisco CallManager 205Cisco CallManager System Performance 219Cisco CTIManager 223Cisco Dual-Mode Mobility 223Cisco Extension Mobility 225Cisco Gatekeeper 226Cisco H.323 227Cisco Hunt Lists 228Cisco HW Conference Bridge Device 229Cisco IP Manager Assistant 230Cisco LBM service 231Cisco Lines 231Cisco Locations LBM 231Cisco Locations RSVP 233Cisco Media Streaming Application 233Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14 and SUsx
ContentsCisco Messaging Interface 239Cisco MGCP BRI Device 240Cisco MGCP FXO Device 240Cisco MGCP FXS Device 241Cisco MGCP Gateways 241Cisco MGCP PRI Device 242Cisco MGCP T1 CAS Device 243Cisco Mobility Manager 244Cisco Music On Hold (MOH) Device 245Cisco MTP Device 247Cisco Phones 247Cisco Presence Feature 248Cisco QSIG Feature 248Cisco Signaling Performance 249Cisco SIP 249Cisco SIP Line Normalization 250Cisco SIP Normalization 258Cisco SIP Stack 269Cisco SIP Station 279Cisco SW Conf Bridge Device 281Cisco Telepresence MCU Conference Bridge Device 282Cisco TFTP Server 283Cisco Transcode Device 288Cisco Video Conference Bridge 289Cisco Web Dialer 290Cisco WSM Connector 291IME Client 292IME Client Instance 293SAML Single Sign-On 294Cisco IVR Device 295IM and Presence Service Counters 295Cisco Client Profile Agent 295Cisco Presence Engine 296Cisco Server Recovery Manager 302Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14 and SUsxi
ContentsCisco SIP Proxy 302Cisco Sync Agent 307Cisco XCP Auth Component 307Cisco XCP CM 308Cisco XCP Component Stanza Traffic 308Cisco XCP JDS 309Cisco XCP JSM 309Cisco XCP JSM IQ Namespaces 311Cisco XCP JSM Session 311Cisco XCP MA Basic 311Cisco XCP Managed File Transfer312Cisco XCP Router 313Cisco XCP SIP S2S 313Cisco XCP S2S 314Cisco XCP TC 314Cisco XCP TC Room 315Cisco XCP WebCM 316Cisco Unity Connection Counters 316CUC Data Store 316CUC Data Store: Databases 317CUC Digital Notifications 317CUC Directory Services 318CUC Feeder 318CUC Mailbox Sync 318CUC Mailbox Sync on Gmail Server 320CUC Message Store 321CUC Message Store: Databases 324CUC Personal Call Transfer Rules 324CUC Phone System 325CUC Phone System: Ports 328CUC Replication 328CUC Replicator: Remote Connection Locations 329Connection REST Tomcat Connector 329Connection REST Tomcat JVM 330Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14 and SUsxii
ContentsConnection REST Tomcat Web Application 331CUC Sessions: Authz Server 332CUC Sessions: Calendar Access 332CUC Sessions: E-Mail Access 333CUC Sessions: IMAP Server 333CUC Sessions: RSS 335CUC Sessions: SMTP Server 335CUC Sessions: SpeechView Processor 335CUC Sessions: TRaP 336CUC Sessions: TTS 336CUC Sessions: Unified Client 337CUC Sessions: Video 337CUC Sessions: Voice 339CUC Sessions: VUI 342CUC Sessions: Web 342CUC Sessions: Web E-Mail Access 343CUC System Agent 344CUC VMREST 344CUC VMREST Container 345System Alerts 345AuditLogOverFlowDueToLogRotation 345AuditLogOverflowDueToLPMPurge 346AuditLogsExceedsConfiguredThreshold 346AuthenticationFailed 347CCMEncryptionErrorDetected 347CiscoDRFFailure 348CiscoHAProxyServiceDown 349CoreDumpFileFound 349CpuPegging 350CriticalServiceDown 350DBChangeNotifyFailure 351DBReplicationFailure 352DBReplicationTableOutOfSync 353HardwareFailure 353Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14 and SUsxiii
ContentsLogFileSearchStringFound 354LogPartitionHighWaterMarkExceeded 354LogPartitionLowWaterMarkExceeded 355LowActivePartitionAvailableDiskSpace 356LowAvailableVirtualMemory 357LowInactivePartitionAvailableDiskSpace 358LowSwapPartitionAvailableDiskSpace 358ServerDown 359SparePartitionHighWaterMarkExceeded 360SparePartitionLowWaterMarkExceeded 360SyslogSeverityMatchFound 361SyslogStringMatchFound 362SystemVersionMismatched 362TCPRemoteSyslogDeliveryFailed 363TLSRemoteSyslogDeliveryFailed 363TotalProcessesAndThreadsExceededThreshold 364Voice and Video Alerts 365BeginThrottlingCallListBLFSubscriptions 365CallAttemptBlockedByPolicy 366CallProcessingNodeCpuPegging 366CARIDSEngineCritical 367CARIDSEngineFailure 368CARSchedulerJobFailed 368CDRAgentSendFileFailed 369CDRFileDeliveryFailed 369CDRFileDeliveryFailureContinues 370CDRHighWaterMarkExceeded 370CDRMaximumDiskSpaceExceeded 371CiscoWLCSyncServiceDown 372CodeYellow 372DDRBlockPrevention 373DDRDown 374EMCCFailedInLocalCluster 374EMCCFailedInRemoteCluster 375Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14 and SUsxiv
ContentsExcessiveVoiceQualityReports 375ILSDuplicateURI 376ILSHubClusterUnreachable 377ILSPeerLimitApproachingWarning 377ILSPeerLimitExceeded 378ILSPwdAuthenticationFailed 378ILSTLSAuthenticationFailed 379IMEDistributedCacheInactive 379IMEOverQuota 380IMEQualityAlert 381IMEServiceStatus 382InsufficientFallbackIdentifiers 382InvalidCredentials 383LocationOutOfResource 384MaliciousCallTrace 385MediaListExhausted 385MgcpDChannelOutOfService 386NumberOfRegisteredDevicesExceeded 386NumberOfRegisteredGatewaysDecreased 387NumberOfRegisteredGatewaysIncreased 388NumberOfRegisteredMediaDevicesDecreased 388NumberOfRegisteredMediaDevicesIncreased 389NumberOfRegisteredPhonesDropped 389RecordingCallSetupFail 390RecordingGatewayRegistrationRejected 391RecordingGatewayRegistrationTimeout 391RecordingGatewaySessionFailed 392RecordingResourcesNotAvailable 392RecordingSessionTerminatedUnexpectedly 393RouteListExhausted 393RTMTSessionsExceedsThreshold 394SDLLinkOutOfService seCommunicationError395396Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14 and SUsxv
ContentsSmartLicenseExportControlNotAllowed 396SmartLicenseInEval icenseRegistrationExpiringSoon RegistrationFailed403SmartLicense Reservation InEval 403SmartLicense Reservation NoProvision EvalExpired 404SmartLicense SLR InOverage NotAuthorized 404SmartLicense SLR NoProvision NotAuthorized 405SmartLicense Reservation ExportControlNotAllowed 406SwitchesAndAccessPointReached75PercentCapacity 406SwitchesAndAccessPointReached90PercentCapacity 407SwitchesAndAccessPointReached95PercentCapacity 407TCPSetupToIMEFailed 408TLSConnectionToIMEFailed 409UserInputFailure 409IM and Presence Service Alerts 410CTIGWModuleNotEnabled 410CTIGWProviderDown 410CTIGWProviderFailedtoOpen 410CTIGWQBEFailedRequest 411CTIGWSystemError 411CTIGWUserNotAuthorized 411CTIGWUserNotLicenced 411DuplicateDirectoryURI 411DuplicateUserid 412EspConfigAgentFileWriteError 412EspConfigAgentHighCPUUtilization 412Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14 and SUsxvi
ContentsEspConfigAgentHighMemoryUtilization 412EspConfigAgentLocalDBAccessError 412EspConfigAgentMemAllocError 413EspConfigAgentNetworkOutage 413EspConfigAgentNetworkRestored 413EspConfigAgentProxyDomainNotConfigured 413EspConfigAgentRemoteDBAccessError 414EspConfigAgentSharedMemoryStaticRouteError 414ESPConfigError 414ESPConfigNotFound 414ESPCreateLockFailed 415ESPLoginError 415ESPMallocFailure 415ESPNAPTRInvalidRecord 415ESPPassedParamInvalid 415ESPRegistryError 416ESPRoutingError 416ESPSharedMemAllocFailed 416ESPSharedMemCreateFailed 416ESPSharedMemSetPermFailed 416ESPSocketError 417ESPStatsLogFileOpenFailed 417ESPStopped 417ESPVirtualProxyError 417ESPWrongHostName 417ESPWrongIPAddress 418ICSACertificateCAConflict 418ICSACertificateCASignedTrustCertFound 418ICSACertificateFingerPrintMisMatch 418ICSACertificateValidationFailure 419InterclusterSyncAgentAXLConnectionFailed 419InterclusterSyncAgentPeerDuplicate 419InvalidDirectoryURI 419JSMSessionsExceedsThreshold 420Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14 and SUsxvii
ContentsLegacyCUPCLogin 420NotInCucmServerListError 420PEAutoRecoveryFailed 421PEDatabaseError 421PEIDSQueryError 421PEIDSSubscribeError 421PEIDStoIMDBDatabaseSyncError 422PELoadHighWaterMark 422PEMemoryHighCondition 422PEPeerNodeFailure 422PESipSocketBindFailure 423PEStateDisabled 423PEStateLocked 423PEWebDAVInitializationFailure 423PWSAboveCPULimit 423PWSAboveSipSubscriptionLimit 424PWSRequestLimitReached 424PWSSCBFindFailed 424PWSSCBInitFailed 424ReplicationDefaultIMDomainChangeFailure 424ReplicationIMAddressSchemeChangeFailure 425SRMFailover 425SRMFailed 425SyncAgentAXLConnectionFailed 425UASCBFindFailed 425UASCBGetFailed 426XcpCmComponentConnectError 426XcpCmPauseSockets 426XcpCmStartupError 426XcpCmXmppdError 427XCPConfigMgrConfigurationFailure 427XCPConfigMgrHostNameResolutionFailed 427XCPConfigMgrJabberRestartRequired 427XCPConfigMgrR2RPasswordEncryptionFailed 427Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14 and SUsxviii
ContentsXCPConfigMgrR2RRequestTimedOut 428XcpDBConnectError 428XcpMdnsStartError 428XcpMessArchDBConnectError 428XcpMessArchDBFullError 429XcpMFTDBConnectError 429XcpMFTDBFullError 429XcpMFTExtFsFreeSpaceWarn 429XcpMFTExtFsMountError 430XcpSIPFedCmComponentConnectError 430XcpSIPFedCmPauseSockets 430XcpSIPFedCmStartupError 430XcpSIPGWStackResourceError 431XcpThirdPartyComplianceConnectError 431XcpTxtConfComponentConfigError 431XcpTxtConfDBConnectError 431XcpTxtConfDBFullError 432XcpTxtConfDbQueueSizeLimitError 432XcpTxtConfGearError 432XcpTxtConfTCMessagesMsgIdError 432XcpWebCmComponentConnectError 433XcpWebCmHttpdError 433XcpWebCmPauseSockets 433XcpWebCmStartupError 433XcpXMPPFedCmComponentConnectError 434XcpXMPPFedCmPauseSockets 434XcpXMPPFedCmStartupError 434Intercompany Media Engine Alerts 434BannedFromNetwork 434IMEDistributedCacheCertificateExpiring 435IMEDistributedCacheFailure 436IMESdlLinkOutOfService 436InvalidCertificate 437InvalidCredentials 438Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14 and SUsxix
ContentsMessageOfTheDay 438SWUpdateRequired 439TicketPasswordChanged 440ValidationsPendingExceeded 440Cisco Unity Connection Alerts 441NoConnectionToPeer 441AutoFailoverSucceeded 442AutoFailoverFailed 443AutoFailbackSucceeded 443AutoFailbackFailed 444SbrFailed (Split Brain Resolution Failed) 445DiskConsumptionCloseToCapacityThreshold 445DiskConsumptionExceedsCapacityThreshold 446LicenseExpirationWarning 447LicenseExpired 447System Error Messages 448System Error Messages 448Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14 and SUsxx
PrefaceNoteThis document may not represent the latest Cisco product information available. You can obtain themost current documentation by accessing the Cisco product documentation page ps556/tsd products support series home.html About This Guide, on page xxi Audience, on page xxii Related Documentation, on page xxii Conventions, on page xxii Communications, Services, and Additional Information, on page xxiii Organization, on page xxivAbout This GuideThe Cisco Unified Real-Time Monitoring Tool Administration Guide provides information about the CiscoUnified Real-Time Monitoring Tool.Use this guide with the following documentation for your configuration:Cisco Unified CommunicationsManagerSystem Configuration Guide for Cisco Unified Communications Manager,Administration Guide for Cisco Unified Communications Manager, CiscoUnified Serviceability Administration Guide, CDR Analysis and ReportingAdministration Guide, and Cisco Unified Communications Manager CallDetail Records Administration GuideCisco Unified Communications Deployment Guide for IM and Presence Service on Cisco UnifiedManager IM and Presence Service Communications Manager and Cisco Unified ServiceabilityAdministration GuideCisco Unity ConnectionCisco Unity Connection System Administration Guide and Cisco UnityConnection Serviceability Administration GuideThese documents provide the following information:Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14 and SUsxxi
PrefaceAudience Instructions for administering Cisco Unified Communications Manager, Cisco Unified CommunicationsManager IM and Presence Service, and Cisco Unity Connection. Descriptions of procedural tasks that you can perform by using the administration interface.AudienceThe Cisco Unified Real-Time Monitoring Tool Administration Guide provides information for networkadministrators who are responsible for managing and supporting Cisco Unified Communications Manager,Cisco Unified Communications Manager IM and Presence Service, and Cisco Unity Connection. Networkengineers, system administrators, or telecom engineers can use this guide to learn about, and administer,remote serviceability features. This guide requires knowledge of telephony and IP networking technology.Related DocumentationFor additional documentation about Cisco Unified Communications Manager and Cisco UnifiedCommunications Manager IM and Presence Service, see the Cisco Unified Communications ManagerDocumentation Guide.For additional documentation about Cisco Unity Connection, see the Cisco Unity Connection DocumentationGuide.ConventionsThis document uses the following conventions:ConventionDescriptionboldface fontCommands and keywords are in boldface.italic fontArguments for which you supply values are in italics.[]Elements in square brackets are optional.{x y z}Alternative keywords are grouped in braces andseparated by vertical bars.[x y z]Optional alternative keywords are grouped in bracketsand separated by vertical bars.stringA nonquoted set of characters. Do not use quotationmarks around the string or the string will include thequotation marks.screen fontTerminal sessions and information the system displaysare in screen font.boldface screenfontInformation you must enter is in boldfacefont.Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14 and SUsxxiiscreen
PrefaceCommunications, Services, and Additional InformationConventionDescriptionitalic screen fontArguments for which you supply values are in italicscreen font. The symbol represents the key labeled Control—forexample, the key combination D in a screen displaymeans hold down the Control key while you press theDkey. Nonprinting characters, such as passwords, are inangle brackets.Notes use the following conventions:NoteMeans reader take note. Notes contain helpful suggestions or references to material not covered in thepublication.Timesavers use the following conventions:TimesaverMeans the described action saves time. You can save time by performing the action described in theparagraph.Tips use the following conventions:TipMeans the information contains useful tips.Cautions use the following conventions:CautionMeans reader be careful. In this situation, you might do something that could result in equipment damageor loss of data.Communications, Services, and Additional Information To receive timely, relevant information from Cisco, sign up at Cisco Profile Manager. To get the business impact you’re looking for with the technologies that matter, visit Cisco Services. To submit a service request, visit Cisco Support. To discover and browse secure, validated enterprise-class apps, products, solutions and services, visitCisco Marketplace. To obtain general networking, training, and certification titles, visit Cisco Press.Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14 and SUsxxiii
PrefaceCisco Product Security To find warranty information for a specific product or product family, access Cisco Warranty Finder.Cisco Bug Search ToolCisco Bug Search Tool (BST) is a web-based tool that acts as a gateway to the Cisco bug tracking systemthat maintains a comprehensive list of defects and vulnerabilities in Cisco products and software. BST providesyou with detailed defect information about your products and software.Cisco Product SecurityThis product contains cryptographic features and is subject to United States and local country laws governingimport, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authorityto import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible forcompliance with U.S. and local country laws. By using this product you agree to comply with applicable lawsand regulations. If you are unable to comply with U.S. and local laws, return this product immediately.Further information regarding U.S. export regulations may be found athttp://www.access.gpo.gov/bis/ear/ear data.html.OrganizationAdministration overviewOverview of Unified RTMT, including browser support.Getting startedDescription of how to install, access, and use the Unified RTMT client.System performance monitoringOverview of system performance monitoring in RTMT, including how to manage predefined objects foryour system, Cisco Unified Communications Manager, Cisco Intercompany Media Engine, Cisco UnifiedCommunications Manager IM and Presence Service, and Cisco Unity Connection.Cisco Unified Analysis ManagerProvides information about Cisco Unified Analysis Manager, including procedures to install and configurethe Unified Analysis Manager; procedures to add nodes that the Unified Analysis Manager can diagnose;procedures for device management; and information about troubleshooting.Profile and categoriesProvides information about how to manage profiles and categories.Performance countersProvides procedures for working with performance monitors, including viewing performance countersand counter descriptions, and perfmon logs.AlertsProvides procedures for working with alerts.Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14 and SUsxxiv
PrefacePrefaceTrace and Log CentralProvides information about configuring on-demand trace collection and crash dump files for systemservices and methods to view the trace files in the appropriate viewer.(Appendix) Performance counters and alertsProvides a complete list of performance objects and their associated counters for components of yoursystem.Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14 and SUsxxv
PrefacePrefaceCisco Unified Real-Time Monitoring Tool Administration Guide, Release 14 and SUsxxvi
CHAPTER1New and Changed Information New and Changed Information, on page 1New and Changed InformationThe following table provides an overview of the significant changes to the features in this guide up to this
CONTENTS PREFACE Preface xxi AboutThisGuide xxi Audience xxii RelatedDocumentation xxii Conventions xxii Communications,Services,andAdditionalInformation xxiii CiscoProductSecurity xxiv Organization xxiv CHAPTER 1 New and Changed Information 1 NewandChangedInformation 1 CHAPTER 2 Administration Overview 3 CiscoUnifiedReal-TimeMonitoringTool 3 OperatingSystemSupport 4 CHAPTER 3 Getting Started 5
Cisco Unified Workspace Licensing (CUWL) Cisco Unity FAX Server : Cisco IP Communicator . Cisco Unified Application Server : Cisco Unified Media Engine . Cisco Unified Communications Manager Attendant Console : Cisco Unified Presence . Cisco Emergency Responder : Cisco Unified Personal Communicator . Cisco Unified IP Interactive Voice Response
Cisco Unified MeetingPlace Express VT: cotang@cisco.com Cisco Unified Personal Communicator: jchase@cisco.com Cisco IP Communicator: cs-communicator@cisco.com Cisco Unified Video Advantage: cotang@cisco.com Cisco Unfied Presence: stlevy@cisco.com Cisco Unified Mobility Advantage: unified_mobility_og@cisco.com
Cisco ASA 5505 Cisco ASA 5505SP Cisco ASA 5510 Cisco ASA 5510SP Cisco ASA 5520 Cisco ASA 5520 VPN Cisco ASA 5540 Cisco ASA 5540 VPN Premium Cisco ASA 5540 VPN Cisco ASA 5550 Cisco ASA 5580-20 Cisco ASA 5580-40 Cisco ASA 5585-X Cisco ASA w/ AIP-SSM Cisco ASA w/ CSC-SSM Cisco C7600 Ser
Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unified Computing System (Cisco UCS), Cisco UCS B-Series Blade Servers, Cisco UCS C-Series Rack Servers, Cisco UCS S-Series Storage Servers, Cisco UCS Manager, Cisco UCS
Cisco Unified IP Phone 6901/6911/6921/6941/ 6961 Cisco Unified Personal Communicator Cisco IP Communicator Cisco Unified Wireless IP Phone 7921G/ 7925G/7925G-EX Cisco Unified Personal Communicator Cisco Unified CME 8.5 - IP Phone Portfolio Accessories Mobility Conference Video Business Manager
Supported Devices - Cisco SiSi NetFlow supported Cisco devices Cisco Catalyst 3560 Cisco 800 Cisco 7200 Cisco Catalyst 3750 Cisco 1800 Cisco 7600 Cisco Catalyst 4500 Cisco 1900 Cisco 12000 Cisco Catalyst 6500 Cisco 2800 Cisco ASR se
Cisco Nexus 1000V Cisco Nexus 1010 Cisco Nexus 4000 Cisco MDS 9100 Series Cisco Nexus 5000 Cisco Nexus 2000 Cisco Nexus 6000 Cisco MDS 9250i Multiservice Switch Cisco MDS 9700 Series Cisco Nexus 7000/7700 Cisco Nexus 3500 and 3000 CISCO NX-OS: From Hypervisor to Core CISCO DCNM: Single
Cisco Nexus 7706 Cisco ASR1001 . Cisco ISR 4431 Cisco Firepower 1010 Cisco Firepower 1140 Cisco Firepower 2110 Cisco Firepower 2130 Cisco FMC 1600 Cisco MDS 91485 Cisco Catalyst 3750X Cisco Catalyst 3850 Cisco Catalyst 4507 Cisco 5500 Wireless Controllers Cisco Aironet Access Points .
