The Official Health Plan Marketplace - Government Of New York

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NY State of Health The Official Health Plan Marketplace 2019 Open Enrollment Report May 2019

Table of Contents NYSOH Open Enrollment Report May 2019 highlights. 3 section 1: Introduction. 5 section 2: Individual Marketplace 6 QHP Enrollees. 6 QHP Enrollees by Income. 6 The Essential Plan. 7 Medicaid. 8 Child Health Plus. 8 section 3: Marketplace Demographics 9 Enrollment by Region . 9 Enrollment by Age. 9 Enrollment by Gender. 9 Enrollment by Preferred Language .10 Enrollment by Race and Ethnicity .10 section 4: Qualified Health Plan and Essential Plan Enrollment. 12 QHP Individual Marketplace Enrollment by Insurer.12 EP Enrollment by Insurer.14 QHP Individual Marketplace Enrollment by Metal Level 15 Trends in Plan Selection.15 Stand Alone Dental Plan Individual Marketplace Enrollment by Insurer 16 Section 5: Application and Plan Selection Assistance. 17 Assistors.17 Enrollment by Channel.17 section 6: Website and Customer Service Center 18 section 7: Small Business Marketplace 19 section 8: Advertising and Outreach 20 Appendices. 21 Appendix A: Number and Distribution of Enrollees by County and Program 21 Appendix B: Marketplace Program Participation by Insurer 2019 22 Appendix C: QHP Enrollment By County And Insurer.23 Appendix D: Essential Plan Enrollment By County And Insurer 30 Appendix E: Number of Calls Answered by Language .37 Appendix F: Enrollment By Program Type and Preferred Written Language 38

highlights NY State of Health enrolled over 4.7 million New Yorkers in comprehensive health coverage across Marketplace programs in 2019, an increase of more than 435,000 people from 2018 (7 percent) and an increase across all 62 counties. NYSOH BY THE NUMBERS 4.7m The number of New Yorkers with health insurance coverage through NYSOH. 24% The share of New Yorkers who are covered through NYSOH. 7% The increase in enrollment in Qualified Health Plans and Essential Plans from 2018 to 2019. 4 The number of plan choices for most New Yorkers 636m Aggregate amount of tax credits QHP enrollees are expected to receive in 2019. 1.7m The number of unique visitors to NYSOH’s website during the 2018 OEP. 1.5m The number of calls answered by NYSOH customer service center, an average of 128,187 per week, during the 2019 OEP. 27 2.7m The number of languages in which consumers can access NYSOH’s educational materials. The number of educational materials distributed during the 2019 OEP. Marketplace enrollment is at its highest point ever, including more than 1 million people enrolled in Qualified Health Plans (QHP) and the Essential Plan (EP). Corresponding with these enrollment gains, New York has seen a significant reduction in the number of uninsured, from 10 percent in 2013 when the Marketplace opened to below just 5 percent in 2017.1 New Yorkers continue to have a broad choice of affordable and quality health plan options through the Marketplace in every county of the state. Statewide, twelve health insurers offer QHP to individuals and nine also offer plans to small businesses. Throughout the 2019 Open Enrollment Period, most QHP consumers had a choice of at least four individual market insurer options. Sixteen health insurers offer coverage to Essential Plan enrollees through the Marketplace, eighteen insurers offer Medicaid and sixteen offer Child Health Plus (CHP). Eleven insurers participate in all individual market programs offered through NY State of Health which allows for continuity of coverage when family members are eligible for different programs and/or individuals’ program eligibility changes. In 2019, individual premium rates for QHPs continue to be nearly 50 percent lower on average than before the establishment of the NY State of Health.2 Consistent with 2018, 58 percent (158,300 people) of QHP enrollees received financial assistance and 42 percent (113,500 people) enrolled without financial assistance. The consistent share of “full pay” QHP enrollees – those who do not receive financial assistance – compared to last year is evidence of continued demand for coverage and stability in the individual market despite premium increases resulting from rising health care costs, and legislative and regulatory uncertainty at the federal level. On average, enrollees eligible for financial assistance receive 335 a month in federal tax credits to reduce the cost of coverage, up from an average tax credit of 296 last year. In aggregate, New Yorkers are expected to receive over 636 million in tax credits during 2019. As a result, many consumers who receive tax credits saw little or no increase in monthly costs from 2018. In 2019, the distribution of enrollment by metal level shifted, particularly in Bronze and Platinum plans. Nine percent selected Platinum, 13 percent selected Gold, 37 percent selected Silver, 39 percent selected Bronze, and 2 percent selected Catastrophic. The age mix of QHP enrollees is consistent with 2018. Thirty-one percent of QHP enrollees are under age 35. And again in 2019, younger enrollees were slightly more likely to enroll later in the open enrollment period than older enrollees. Also consistent with previous years, there is a strong correlation between enrollee age and the plan metal level they select; younger enrollees are more likely to select Bronze plans while older enrollees are more likely to select Gold or Platinum plans. In 2019, 46 percent of enrollees under age 35 selected Bronze plans compared with only 29 percent of enrollees age 55 or older. On the other hand, 30 percent of enrollees over age 54 selected Gold and Platinum plans compared with only 16 percent of enrollees under age 35. 1 CDC/NCHS, National Health Interview Survey, 2017. “Health Insurance Coverage: Early Release of Estimates from the National Health Interview Survey, January–June 2017” https://www.cdc.gov/ nchs/data/nhis/earlyrelease/insur201711.pdf 2 New York State Department of Financial Services. “DFS Takes Action to Ensure a Continued Healthy and Competitive 2019 New York Health Insurance Market Despite Continued Wrongful Federal Attacks on the Affordable Care Act” (August 2018). https://www.dfs.ny.gov/reports and publications/press releases/pr1808031 NYSOH Open Enrollment Report May 2019 3

Again in 2019, nearly 7 in 10 of QHP enrollees selected standard plan options (69 percent compared with 68 percent in 2018), and non-standard plan enrollment was concentrated in plans that offered additional benefits. There also continues to be a broad distribution of enrollment across insurers: no single QHP insurer has more than half of the enrollment in their service area and most insurers have between 5 and 25 percent of the enrollment in their respective service areas, reflecting a competitive insurance market. In fact, the U.S. Government Accountability Office reports that the distribution of enrollment across insurers in New York’s marketplace is greater than nearly all other states, based on data from 2015 through 2017.3 Enrollment in the Essential Plan increased by 7 percent, from 738,851 to 790,152, from the end of January 2018 to the end of January 2019. The Essential Plan’s comprehensive benefits, low or no premium, no annual deductible, free preventive care, and low copayments continues to be very popular, driving the individual market enrollment gains in 2019. On average, Essential Plan enrollees spend 1,485 less per year on premiums and outof-pocket costs in the Essential Plan than if they were enrolled in a Qualified Health Plan. In aggregate, this amounts to 719 million per year. Taken together, enrollment in the Essential Plan and QHPs increased by 70,000 (7 percent) between 2018 and 2019, from just over 990,000 to more than 1 million people (1,062,000). NY State of Health’s 2019 advertising campaign was informed by consumer testing conducted in September-October 2018 among insured and uninsured New Yorkers statewide. Among current enrollees surveyed, NY State of Health was the most trusted source of healthcare information and nearly all (90%) current enrollees surveyed wanted to renew their marketplace coverage. Sixty percent of uninsured New Yorkers surveyed indicated that they wanted insurance, but the cost of coverage was their top concern, and information about financial assistance and getting help enrolling was important. Messages that focused on the “affordability” of coverage and the “ease of use” in finding and enrolling in a health plan resonated the strongest across all audiences. Finally, the concept that all New Yorkers “deserve” affordable coverage options performed the best with insured and uninsured audiences alike. The Small Business Marketplace (SBM) also saw record insurer and employer participation levels. After shifting to direct enrollment through insurers or brokers in April 2018, NY State of Health’s SBM has significantly increased insurer participation, growing from five to nine insurers since early 2018, and expanded its plan offerings to over 2,000. Further, the number of small employers participating in the SBM has grown to 12,219, an increase of 465 percent since April 2018. New Yorkers continued to use all enrollment channels – in person, phone and website – with in person assistance by far the most popular enrollment option. In 2019, over 3.7 million, or 78 percent of individuals, enrolled with the help of an in-person assistor, including navigators, certified application counselors, and licensed insurance brokers. The NY State of Health website had nearly 1.7 million visitors and the Customer Service Center received over 1.5 million calls throughout the three-month open enrollment period. In 2019, NY State of Health advertising and outreach efforts focused on educating consumers on affordable and quality health plan options, renewing existing enrollees, reaching new consumers, and dispelling consumer confusion around changes to the Affordable Care Act. NY State of Health promoted its messages through its “You Deserve Affordable Health Care” advertising campaign, at 365 community outreach events, and by sending nearly four million emails to consumers reminding them of important steps needed to complete their enrollment. The Marketplace advertised statewide in English, Spanish, and Mandarin, on TV, Radio, in ethnic print publications, and social media and digital platforms. New York City advertising also included digital billboards, mall spectaculars, “LINK NYC,” and subway screens. 3 CDC/NCHS, National Health Interview Survey, 2017. “Health Insurance Coverage: Early Release of Estimates from the National Health Interview Survey, January–June 2017” https://www.cdc.gov/nchs/data/nhis/ earlyrelease/insur201711.pdf NYSOH Open Enrollment Report May 2019 4

Introduction NY State of Health enrolled over 4.7 million New Yorkers in comprehensive health coverage across Marketplace programs in 2019, an increase of more than 435,000 people from 2018 (7 percent) and an increase across all 62 counties. Marketplace enrollment is at its highest point ever, including more than 1 million people enrolled in Qualified Health Plans (QHP) and the Essential Plan (EP). Corresponding with these enrollment gains, New York has seen a significant reduction in the number of uninsured, from 10 percent in 2013 when the Marketplace opened to below just 5 percent in 2017.3 New Yorkers continue to have a broad choice of affordable and quality health plan options through the Marketplace in every county of the state. Statewide, twelve health insurers offer Qualified Health Plans (QHP) to individuals and nine also offer plans to small businesses. Throughout the 2019 Open Enrollment Period, most QHP consumers had a choice of at least four individual market insurer options. Sixteen health insurers offer coverage to Essential Plan enrollees through the Marketplace, eighteen insurers offer Medicaid and sixteen offer Child Health Plus (CHP). Eleven insurers participate in all individual market programs offered through NY State of Health which allows for continuity of coverage when family members are eligible for different programs and/or individuals’ program eligibility changes. In 2019, individual premium rates for QHPs continue to be nearly 50 percent lower on average than before the establishment of the NY State of Health.4 Consistent with 2018, 58 percent (158,300 people) of QHP enrollees received financial assistance and 42 percent (113,500 people) enrolled without financial assistance. The consistent share of “full pay” QHP enrollees – those who do not receive financial assistance – compared to last year is evidence of continued demand for coverage and stability in the individual market despite premium increases resulting from rising health care costs, and legislative and regulatory uncertainty at the federal level. On average, enrollees eligible for financial assistance receive 335 a month in federal tax credits to reduce the cost of coverage, up from an average tax credit of 296 last year. In aggregate, New Yorkers are expected to receive over 636 million in tax credits during 2019, a 20 percent increase since 2018. As a result, many consumers who receive tax credits saw little or no increase in monthly costs compared with 2018. Enrollment in the Essential Plan increased by 7 percent, from 738,851 to 790,152, since the end of January 2018. The Essential Plan’s comprehensive benefits, low or no premium, no annual deductible, free preventive care, and low copayments continues to be very popular, driving the individual market enrollment gains in 2019. On average, Essential Plan enrollees spend 1,485 less per year on premiums and out-of-pocket costs in the Essential Plan than if they were enrolled in a Qualified Health Plan. In aggregate, this amounts to 719 million per year. Taken together, enrollment in the Essential Plan and QHPs increased by 70,000 (7 percent) between 2018 and 2019, from just over 990,000 to more than 1 million people (1,062,000). 4 New York State Department of Financial Services. “DFS Takes Action to Ensure a Continued Healthy and Competitive 2019 New York Health Insurance Market Despite Continued Wrongful Federal Attacks on the Affordable Care Act” (August 2018). https://www.dfs.ny.gov/reports and publications/press releases/pr1808031 In This Report This report provides detailed information about the consumers who enrolled in coverage through the NY State of Health’s Individual Marketplace and Small Business Marketplace through January 31, 2019, the close of the sixth open enrollment period. As an integrated Marketplace that includes QHPs, Essential Plan, Child Health Plus, and Medicaid, where appropriate, this report presents data for the Marketplace as a whole, as well as for specific programs. In several places, we compare data at the end of the 2019 open enrollment period to data at the end of the 2018 enrollment period. NYSOH Open Enrollment Report May 2019 5

Individual Marketplace As of January 31, 2019, 4,767,624 New Yorkers enrolled in coverage through the NY State of Health’s Individual Marketplace. This includes 271,873 people enrolled in QHPs with and without financial assistance, 790,152 in the Essential Plan (EP), 3,287,846 people enrolled in Medicaid, and 417,753 enrolled in Child Health Plus (CHP). This report offers a snapshot of these more than 4.7 million people who were enrolled as of January 31, 2019. QHP Enrollees As of January 31, 2019, 271,873 individuals were enrolled in a Qualified Health Plan (QHP). More than half (58 percent) receive financial assistance to lower the cost of their coverage. Enrollment in a QHP with financial assistance is available for individuals who earn too much to be eligible for EP, but have a household income at or below 400 percent of the federal poverty level (FPL) (approximately 48,560 for an individual and 100,400 for a family of 4), and do not have access to other affordable health insurance that meets minimum standards. This assistance is available in two forms: 1 Premium tax credits (PTC) that reduce the cost of premiums for single adults earning less than 48,560 and for families of four earning less than 100,400; and/or 2 Cost-sharing reductions (CSR) that lower co-payments, deductibles, and maximum out-of-pocket costs for single adults earning between 24,281 and 30,350, and for families of four earning between 50,201 and 62,750. Adults with incomes above 400 percent of FPL, or who have access to other health insurance, can still enroll in QHP coverage at full cost through the NY State of Health Marketplace. Children in households with incomes above 400 percent of FPL can enroll in either a QHP or CHP at full premium. Among the 271,873 QHP enrollees, 25 percent are eligible for both premium tax credits and cost-sharing reductions and more than 33 percent are eligible only for premium tax credits. The remaining 42 percent of QHP enrollees are enrolled in full cost QHPs. A growing share of QHP enrollees who do not receive financial assistance compared to last year is evidence of the high demand for coverage and relative stability in the individual market despite premium increases due to rising health care costs, and legislative and regulatory uncertainty at the federal level. QHP Enrollment BY THE NUMBERS of New Yorkers enrolled in Qualified 271,873 The number Health Plans (QHP) as of January 3, 2019. The share of QHP enrollees that were new to the Marketplace in 2019. 58% The share of QHP enrollees who receive finanical assistance. 42% The share of QHP enrollees who do not receive financial assistance. 335 22% The average monthly premium tax credit available to eligible QHP enrollees. In 2019, the average monthly Advance Premium Tax Credit (APTC) available for those who qualified for financial assistance is 335 per month. Together, 158,332 New Yorkers enrolled in QHPs with financial assistance would access an estimated 636 million in annualized tax credits. QHP Enrollees by Income Eligibility for financial assistance available through the Marketplace is based on household income. The distribution of enrollment among subsidized QHP enrollees is as follows: nearly half (42 percent) have incomes at or below 250 percent of the Federal Poverty Level (FPL) making them eligible for both APTC and CSR, more than one fourth (28 percent) have household incomes between 250 and 300 percent of FPL, and the remaining 30 percent have incomes between 300 and 400 percent of FPL. Figure 2: Subsidized QHP Enrollees, by Income Figure 1: Qualified Health Plan Enrollment by Financial Assistance Status 50 40 2018 41% 33% 26% 20 34% 25% 10 0 Full Pay QHP QHP with APTC CSR NYSOH Open Enrollment Report May 2019 Total Enrollees in QHP with Financial Assistance(n 158,332) Less than or equal to 250% 42% Greater than 250 less than or equal to 300% 28% Greater than 300 less than or equal to 400% 30% TOTAL 100% 2019 42% 30 FPL QHP with APTC only 6

The Essential Plan The Essential Plan, authorized by the Basic Health Program provision of the Affordable Care Act, covers adults who are not eligible for Medicaid and have incomes up to 200 percent of FPL. Individuals enrolled in the Essential Plan comprise two groups: 39 percent are individuals with lower incomes who would have been eligible for state-only Medicaid prior to 2016; and 61 percent are individuals with incomes over the Medicaid levels who would have been enrolled in a QHP at a higher cost absent the Essential Plan. Compared to a QHP, the Essential Plan reduces both premium and out-ofpocket costs for enrollees by approximately 1,485 a year, saving New Yorkers an estimated 719 million a year. The Essential Plan offers qualified individuals a choice of plans from high-quality, private health insurers through the NY State of Health Marketplace. All plans available under Essential Plan cover Essential Health Benefits, including inpatient and outpatient care, physician services, diagnostic services and prescription drugs among others, with no annual deductible and low out-of-pocket costs. Fifty-two percent, or over 413,500, of consumers with incomes at or below 150 percent of FPL ( 18,210 for a household of one; 37,650 for a household of four) have no monthly premium. The remaining 48 percent with incomes at greater than 150 percent up to 200 percent of FPL ( 24,280 for a household of one; 50,200 for a household of four) have a low monthly premium of 20 per person. Essential Plan enrollees with incomes above 138 percent of FPL have the option of purchasing EP plans that include vision and dental coverage. Thirty-two percent of Essential Plan enrollees in this income category chose to enroll in EP Plus vision and dental coverage. Essential Plan enrollees with incomes at or below 138 percent of FPL automatically have vision and dental coverage. The Essential Plan BY THE NUMBERS 790,152 The monthly cost of enrolling in the EP. 1,485 The number of New Yorkers enrolled in the Essential Plan (EP) as of January 2019. 20 or 0 The average amount enrollees save annually by being enrolled in EP instead of QHPs. The share of individuals determined eligible for EP who enroll in coverage. 92% Figure 3: EP Enrollees, by Income EP Level % Enrollees in EP (n 790,152) EP 4 (Less than or equal to 100% FPL) 27.6% EP 3 (Greater than 100 Less than or equal to 138% FPL) 11.1% EP 2 (Greater than 138 Less than or equal to 150% FPL) 13.6% EP 1 (Greater than 150 Less than or equal to 200% FPL) 47.7% TOTAL 100% New and Returning Enrollees Reflecting both strong demand for health care coverage, customer loyalty and the Marketplace’s continued ability to attract new enrollees, 86 percent of enrollees across QHP and the Essential Plan were returning from last year and 14 percent were new in 2019. Twenty-two percent of QHP enrollees are new to the Marketplace in 2019 and 78 percent are returning enrollees. Across Medicaid, CHP, and EP enrollees, a smaller share, 5, 4, and 12 percent, respectively are new to Marketplace in 2019. NYSOH Open Enrollment Report May 2019 7

Medicaid Essential Plan At a Glance As of January 31, 2019, 3,287,846 individuals enrolled in Medicaid through NY State of Health. This includes 3,110,682 enrollees who renewed 2018 coverage and 177,164 enrollees who are new to the Marketplace during the 2019 OEP.5 Through the Affordable Care Act, New York expanded Medicaid eligibility levels to 138 percent of FPL to all eligible adults. Since New York’s eligibility levels already largely met this new federal standard prior to the Affordable Care Act, this expansion affects single and childless adults whose eligibility had previously been set at less than or equal to 100 percent of FPL. Approximately eight percent of Medicaid enrollees are part of the expansion population, childless adults with incomes between 100-138 percent FPL, consistent with 2018. WHO IS ELIGIBLE? HEALTH PROGRAMS INDIVIDUALS WHO ARE: QUALIFIED HEALTH PLAN New York State residents Able to meet the Essential Plan CHILD income HEALTH requirements PLUS Lawfully present in the U.S. 19-64 years old ESSENTIAL PLAN Not eligible for Medicaid or Child MEDICAID Health Plus WHAT’S COVERED? Child Health Plus As of January 31, 2019, 417,753 children enrolled in Child Health Plus (CHP) through the NY State of Health, including 18,236 enrollees (4 percent) who are new to the Marketplace.6 Children up to age 19 in households with incomes up to 400 percent of FPL can enroll in subsidized insurance through CHP. CHP eligibility begins where Medicaid eligibility ends (223 percent of FPL for children under 1 year and 154 percent of FPL for children over 1 year). There is no CHP premium for children in households with incomes below 160 percent of FPL, and a sliding scale premium for those in households with incomes between 160 and 400 percent of FPL. Households with incomes above 400 percent of FPL have the option to purchase CHP or QHP coverage at full premium. Ninetyfive percent of children enrolled in CHP through the Marketplace are enrolled with no premium or sliding scale premiums, and 5 percent are enrolled with full premiums. Children are also able to enroll in full pay QHPs, but only 4 percent of QHP enrollees are children. Free preventive care Inpatient care Outpatient services Maternity and newborn car Emergency services Lab and imaging Not eligible for employer coverage NY State of Health complies with applicable Federal civil rights laws and state laws, and does not discriminate on the basis of race, color, national origin, creed/religion, sex, age, marital/family status, arrest record, criminal conviction(s), gender identity, sexual orientation, predisposing genetic characteristics, military status, domestic violence victim status and/or retaliation. CONTACT US: nystateofhealth.ny.gov 1-85 5 The 177,164 new Medicaid enrollees include some individuals who are not new to the Medicaid program, but are new to the Marketplace. Some of these individuals are enrollees transitioning from Local District Social Services enrollment administration to state administration through NY State of Health. All MAGI Medicaid enrollees who were previously enrolled in Medicaid th

Corresponding with these enrollment gains, New York has seen a significant reduction in the number of uninsured, from 10 percent in 2013 when the Marketplace opened to below just 5 percent in 2017.3 New Yorkers continue to have a broad choice of affordable and quality health plan options through the Marketplace in every county of the state.

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