PEER REVIEW TEAM REPORT - Carrington College
PEER REVIEW TEAM REPORTCarrington College8909 Folsom Blvd.Sacramento, CA 95826This report represents the findings of the peer review team that visitedCarrington College from Monday, October 14 – Thursday, October 17, 2019Kevin Trutna, Ed.D.Team Chair
ContentsSummary of Evaluation Report4Team Commendations6Team Recommendations6Eligibility Requirements9Checklist for Evaluating Compliance with Federal Regulations and Related CommissionPolicies11Public Notification of an Peer Review Team Visit and Third Party Comment11Standards and Performance with Respect to Student Achievement12Credits, Program Length, and Tuition13Transfer Policies14Distance Education and Correspondence Education15Student Complaints17Institutional Disclosure and Advertising and Recruitment Materials18Title IV Compliance19Standard I20I.A. Mission20I.B. Assuring Academic Quality and Institutional Effectiveness22I.C. Institutional Integrity25Standard II28II.A. Instructional Programs29II.B. Library and Learning Support Services33II.C. Student Support Services35Standard III38III.A. Human Resources38III.B. Physical Resources40III.C. Technology Resources41III.D. Financial Resources44Standard IV48IV.A. Decision-Making Roles & Processes48IV.B. Chief Executive Officer51IV.C. Governing Board52Quality Focus Essay552
Carrington CollegeComprehensive Evaluation VisitPeer Review Team RosterChairAssistantDr. Kevin TrutnaFeather River CollegeSuperintendent/PresidentMs. Carlie McCarthyFeather River CollegeChief Student Services OfficerACADEMIC REPRESENTATIVESMs. Dena MartinWoodland Community CollegeLibrarianDr. Jesse MillsCompton CollegeFaculty, Political ScienceDr. Kathleen ScottLong Beach City CollegeVice President of Academic AffairsDr. Thea TrimbleAcademic Senate PresidentBiology Professor, Academic SenateADMINISTRATIVE REPRESENTATIVESMr. Stephen KibuiRio Hondo CollegeDirector, AccountingMr. Rajinder SamraLas Positas CollegeDirector of Institutional Research, Planning& EffectivenessDr. Kaneesha TarrantNorco CollegeVice President, Student ServicesACCJC STAFF LIAISONDr. Stephanie DrokerACCJCSenior Vice President3
Summary of Evaluation ReportINSTITUTION:Carrington CollegeDATES OF VISIT:Monday, October 14 – Thursday, October 17, 2019TEAM CHAIR:Dr. Kevin TrutnaA ten member accreditation team visited Carrington College October 14 to October 17, 2019 forthe purpose of determining whether the College meets Accrediting Commission for Communityand Junior Colleges (ACCJC) Standards, Eligibility Requirements, Commission Policies, andUSDE regulations. The team evaluated how well the College is achieving its stated purposes,providing recommendations for quality assurance and institutional improvement.In preparation for the visit, the team chair attended a team chair training workshop on August 1,2019 and conducted a pre-visit to the campus on August 29, 2019. During this visit, the chairmet with campus leadership and key personnel involved in the self-evaluation preparationprocess. The team also attended a team training on September 5, 2019 in Los Angeles that wasfacilitated by senior leaders from the ACCJC.The evaluation team received the College’s self-evaluation document (ISER) and evidenceseveral weeks prior to the site visit. The team members completed their team assignmentsindividually which included acknowledging strengths and areas for further investigation anddeveloped a list of additional evidence and interview requests and submitted their assignments tothe team chair on October 1st. On October 8th, the team hosted a conference call with the team todiscuss initial observations including their preliminary review of the written materials andevidence provided by the College. Overall, team members found the ISER to be fairly brief andlacking substantial evidence in a few areas in order to adequately address EligibilityRequirements, Commission Standards, and Commission Policies. Together, the team developeda list of additional evidence requests and common questions that would be best suited for ameeting with a Carrington staff member. Responses to requests were met with transparency anddetailed information.Prior to the visit and during the visit, the College provided additional evidence as requested bythe team. The team felt that meetings with Carrington leadership, staff, students and boardmembers helped provide clarification to the team’s outstanding questions.In the weeks leading up to the main campus visit in Sacramento, members of the team visitedCarrington College campuses in Reno, Nevada, as well as Ontario, Pleasant Hill, and Stockton inCalifornia. During the visit to Sacramento, team members also visited the Citrus Heightscampus. Each visiting team member reported that at all of the locations facilities were conduciveto learning with appropriate oversight and comparable services at each campus.The team confirmed that the ISER was developed through broad participation by the entireCollege community including faculty, staff, and administration. The team found that the College4
provided an ISER containing self-identified action plans for institutional improvement. TheCollege also prepared a Quality Focus Essay based upon self-identified improvement areas.Upon arriving, the team members toured the campus and were welcomed by the President andseveral members of the Campus Leadership Team. Throughout the visit, the team met facultyfrom various programs, and had meetings with representatives from Accreditation andProfessional Regulation, Academic Affairs, Student Affairs, Finance and Infrastructure, HumanResources, Institutional Research, as well as a forum with students and a meeting with fivemembers of the Board of Governors.The team found the College was prepared for the team visit and that all members of theCarrington community were very accommodating in meeting requests for additional evidenceand follow-up interviews. The team felt welcomed by the entire campus community and wasthoroughly supported in all facets of their work. The team also felt the responses were open,honest, and Carrington College was transparent in providing information. The evaluation teamidentified practices for which the College excels in meeting the Standards and somerecommendations to improve quality which are documented in the following section.5
Major Findings and Recommendations of thePeer Review Team ReportTeam CommendationsCommendation 1: The team commends the College for the strong alignment of the institution’sprograms and services with its mission by emphasizing professional standards required forsuccessful careers. (I.A.3)Commendation 2: The team commends the College for providing exemplary comprehensiveacademic advising programs to support success for at-risk students. The (Students on At-risk)SOAR advising program provides timely interventions to ensure that students understand therequirements for completion in their program of study. (II.C.5)Team RecommendationsRecommendations to Meet Standards:NoneRecommendations to Improve Quality:Recommendation 1: In order to improve effectiveness, the team recommends that the Collegebuild upon its existing SLO processes to ensure a sustained, substantive, and collegial dialogueabout student learning and achievement. (II.A.3)Recommendation 2: In order to improve effectiveness, the team recommends that the Collegecontinue to follow the Correction Action Plans (CAP) as identified in response to audit reports.(III.D.15)Recommendation 3: In order to improve effectiveness, the team recommends that the Collegefurther document their evaluation mechanisms of institutional decision-making policies,procedures and processes, including how the resultant improvements are communicated acrossthe institution. (IV.A.7)6
IntroductionCarrington College has a rich history spanning over 50 years or providing specific, career-relatedprograms to different locations, including various consolidations with other private two-yearcertificate and associate degree program granting institutions. The institution can trace its rootsto 1967 when Northwest College of Medical Assistants and Dental Assistants was founded. In1983, a new ownership changed the name to Western Career College. Western Career Collegewas granted initial ACCJC accreditation in 2001. Various programmatic, locations, andownership changes have occurred between 1968 through the latest acquisition in 2018.In 2018, Carrington College was sold to San Joaquin Valley College Incorporated, an existingfully accredited private, for-profit institution. Carrington College currently offers 20degree/certificate programs in eighteen locations throughout eight states (Arizona, California,Idaho, Nevada, New Mexico, Oregon, Texas, and Washington). In addition to being accreditedby the ACCJC, Carrington has an array of programmatic approval from program-specificaccrediting bodies appropriate to the academic disciplines and states in which programs areoffered. Over the last 5-7 years, twelve low-enrolled programs have been eliminated. In 2018 aPhlebotomy program was added.The mission of Carrington College is to provide learning opportunities to individuals in thecommunities it serves through postsecondary programs of study, which include general studentsand professional preparation in career focused majors. The mission statement was adopted in2010 and is still applicable today. Carrington offers certificate and associate degree programsthat range in length from several weeks to approximately two years. A current snapshot of thestudent population shows 85% of the student body is female, reflecting the large percentage ofhealthcare programs which traditionally attract females. Additionally, 75% of students havechildren, 65% are unmarried, 55% of the students are 24 years old or under, and between 6980% of students are eligible for Title IV Federal financial aid. Medical/Healthcare programsenroll the largest percentage of students (42%), followed by Nursing (22%), Dental (15%), andVeterinary (11%). California has 40% of enrolled students, followed by Arizona (23%), andNevada (11%).Carrington College has made significant organizational changes due to mergers and acquisitions,but also in relation to needs identified for oversight of individual campuses and programmaticaccreditation. A new vice president position was added in part to the various state regulationsand state accreditation requirements of healthcare programs in eight different states. Otherrecent improvements include a dedicated campus director for each site in addition to theconsolidation of functional oversight for academic areas and support functions.Through various meetings with faculty, staff, students, and administrators, it is clear thatCarrington College strengths are in three areas (a) providing targeted and specific careerprograms, (b) excelling in high-touch student services and support both inside the classroom andoutside of the classroom for necessary support, and (c) taking pride in career placement andstudent preparation for state and national board examinations. Carrington College serves a verydiverse student population who come to the College for specific career aspirations. Carrington7
College is actively engaged in their local community, providing services such as dental clinics tolow-economic residents while also providing real clinical experiences for students.Prior to the acquisition by SJVCI, the five-year strategic-plan called for 2018 and 2019 to bestabilization years with 2020 and 2021 targeted for expansion and growth of programs.Immediately prior to the team visit, the Criminal Justice Associate Degree program launched atthe Sacramento and Citrus Heights sites. Also during the visit, leadership shared the transition ofownership to SJVCI has gone smoothly and leadership is committed to continue to focus onfinalizing a successful transition while continuing to provide and improve upon the high level ofservice and quality learning for students.8
Eligibility Requirements1. AuthorityThe team confirmed that Carrington College is authorized to operate as a post-secondary degreegranting institution based on continuous accreditation by the Accrediting Commission forCommunity and Junior College (ACCJC) of the Western Association of Schools and Colleges(WASC). The ACCJC is a regional accrediting body recognized by the U.S. Department ofEducation and granted authority through the Higher Education Opportunity Act of 2008. Theyare authorized through the California Bureau of Private Postsecondary Education. The Collegealso maintains multiple programmatic accreditations throughout the states in which the programsare offered.Conclusion: The College meets Eligibility Requirement 1.2. Operational StatusThe team confirmed that the College is operational and provides educational services toapproximately 5,800 students each year who are enrolled in degree or certificate applicable creditcourses. Carrington College, which has eighteen campus locations located across eight Westernstates and offers programs within healthcare, veterinary care, and criminal justice. They offercourses in a variety of modalities: traditional face-to-face, hybrid, and online instruction.Conclusion: The College meets Eligibility Requirement 2.3. DegreesThe team confirmed that the courses offered by Carrington College lead to a certificate, degree,and/or transfer. The College’s students are enrolled in one of 12 certificates of achievement or18 associate degree programs.Conclusion: The College meets Eligibility Requirement 3.4. Chief Executive OfficerThe College’s chief executive officer is appointed by the governing board who has delegated theresponsibility for administering the policies of the College to the CEO. The CEO is highlyqualified for the position and has served as the lead administrator since May 2016. Her full-timeresponsibility is to the College, and she possesses the requisite skills and authority to provideleadership to the College, and does not serve as the chair of the governing board.Conclusion: The College meets Eligibility Requirement 4.9
5. Financial AccountabilityThe College’s Finance and Infrastructure Department oversees the College’s audits and isresponsible for all site visits. The College undergoes an external audit performed by a certifiedpublic accountant. The College’s audit is presented annually to the governing board ofCarrington College and to San Joaquin Valley College, Inc.Conclusion: The College meets Eligibility Requirement 5.10
Checklist for Evaluating Compliance withFederal Regulations and Related Commission PoliciesThe evaluation items detailed in this Checklist are those which fall specifically under federalregulations and related Commission policies, beyond what is articulated in the AccreditationStandards; other evaluation items under ACCJC standards may address the same or similarsubject matter. The peer review team evaluated the institution’s compliance with Standards aswell as the specific Checklist elements from federal regulations and related Commission policiesnoted here.Public Notification of an Peer Review Team Visit and Third Party CommentEvaluation Items: The institution has made an appropriate and timely effort to solicit third partycomment in advance of a comprehensive evaluation visit. The institution cooperates with the evaluation team in any necessary follow-up relatedto the third party comment. The institution demonstrates compliance with the Commission Policy on Rights andResponsibilities of the Commission and Member Institutions as to third partycomment.[Regulation citation: 602.23(b).]Conclusion Check-Off (mark one): The team has reviewed the elements of this component and has found the institution tomeet the Commission’s requirements. The team has reviewed the elements of this component and has found the institution tomeet the Commission’s requirements, but that follow-up is recommended. The team has reviewed the elements of this component and found the institution doesnot meet the Commission’s requirements.NarrativeThe College was cooperative, honest, and transparent during all interactions with the visitingteam. The team found all elements of compliance in this area to be satisfactory.11
Standards and Performance with Respect to Student AchievementEvaluation Items: The institution has defined elements of student achievement performance across theinstitution, and has identified the expected measure of performance within eachdefined element. Course completion is included as one of these elements of studentachievement. Other elements of student achievement performance for measurementhave been determined as appropriate to the institution’s mission. (Standard I.B.3 andSection B. Presentation of Student Achievement Data and Institution-set Standards) The institution has defined elements of student achievement performance within eachinstructional program, and has identified the expected measure of performance withineach defined element. The defined elements include, but are not limited to, jobplacement rates for program completers, and for programs in fields where licensure isrequired, the licensure examination passage rates for program completers. (StandardI.B.3 and Section B. Presentation of Student Achievement Data and Institution-setStandards) The institution-set standards for programs and across the institution are relevant toguide self-evaluation and institutional improvement; the defined elements andexpected performance levels are appropriate within higher education; the results arereported regularly across the campus; and the definition of elements and results areused in program-level and institution-wide planning to evaluate how well theinstitution fulfills its mission, to determine needed changes, to allocating resources,and to make improvements. (Standard I.B.3, Standard I.B.9) The institution analyzes its performance as to the institution-set standards and as tostudent achievement, and takes appropriate measures in areas where its performance isnot at the expected level. (Standard I.B.4)[Regulation citations: 602.16(a)(1)(i); 602.17(f); 602.19 (a-e).]Conclusion Check-Off (mark one): The team has reviewed the elements of this component and has found the institution tomeet the Commission’s requirements. The team has reviewed the elements of this component and has found the institution tomeet the Commission’s requirements, but that follow-up is recommended. The team has reviewed the elements of this component and found the institution doesnot meet the Commission’s requirements.Narrative:The College has established and assesses student achievement performances and institution-setstandards across the College and for all programs. When there are performance gaps, the Collegecreates action plans to address the deficiencies. Managers and program leaders work withCollege colleagues to create and implement the action plans.12
Credits, Program Length, and TuitionEvaluation Items: Credit hour assignments and degree program lengths are within the range of goodpractice in higher education (in policy and procedure). (Standard II.A.9) The assignment of credit hours and degree program lengths is verified by theinstitution, and is reliable and accurate across classroom based courses, laboratoryclasses, distance education classes, and for courses that involve clinical practice (ifapplicable to the institution). (Standard II.A.9) Tuition is consistent across degree programs (or there is a rational basis for anyprogram-specific tuition). (Standard I.C.2) Any clock hour conversions to credit hours adhere to the Department of Education’sconversion formula, both in policy and procedure, and in practice. (Standard II.A.9) The institution demonstrates compliance with the Commission Policy on InstitutionalDegrees and Credits.[Regulation citations: 600.2 (definition of credit hour); 602.16(a)(1)(viii); 602.24(e), (f); 668.2;668.9.]Conclusion Check-Off (mark one): The team has reviewed the elements of this component and has found the institution tomeet the Commission’s requirements. The team has reviewed the elements of this component and has found the institution tomeet the Commission’s requirements, but that follow-up is recommended. The team has reviewed the elements of this component and found the institution doesnot meet the Commission’s requirements.Narrative:Carrington College’s credit hour assignments and program lengths are within the range ofstandard practice in higher education. These assignments have been verified internally by theCollege and externally by the visiting team, with evidence derived from College publications andinterviews. The College complies with the Commission Policy on Institutional Degrees andCredits, and tuition differences between programs are clearly justified.13
Transfer PoliciesEvaluation Items: Transfer policies are appropriately disclosed to students and to the public. (StandardII.A.10) Policies contain information about the criteria the institution uses to accept credits fortransfer. (Standard II.A.10) The institution complies with the Commission Policy on Transfer of Credit.[Regulation citations: 602.16(a)(1)(viii); 602.17(a)(3); 602.24(e); 668.43(a)(ii).]Conclusion Check-Off (mark one): The team has reviewed the elements of this component and has found the institution tomeet the Commission’s requirements. The team has reviewed the elements of this component and has found the institution tomeet the Commission’s requirements, but that follow-up is recommended. The team has reviewed the elements of this component and found the institution doesnot meet the Commission’s requirements.Narrative:Carrington College has a transfer of credit policy. The policy is stated in the Catalog and isshared with students during orientation and enrollment.14
Distance Education and Correspondence EducationEvaluation Items:For Distance Education: The institution demonstrates regular and substantive interaction between students andthe instructor. The institution demonstrates comparable learning support services and student supportservices for distance education students. (Standards II.B.1, II.C.1)The institution verifies that the student who registers in a distance education programis the same person who participates every time and completes the course or programand receives the academic credit. For Correspondence Education: The institution demonstrates comparable learning support services and student supportservices for correspondence education students. (Standards II.B.1, II.C.1)Not applicable The institution verifies that the student who registers in a correspondence educationprogram is the same person who participates every time and completes the course orprogram and receives the academic credit.Not applicableOverall: The technology infrastructure is sufficient to maintain and sustain the distanceeducation and correspondence education offerings. (Standard III.C.1) The institution demonstrates compliance with the Commission Policy on DistanceEducation and Correspondence Education.[Regulation citations: 602.16(a)(1)(iv), (vi); 602.17(g); 668.38.]Conclusion Check-Off (mark one): The team has reviewed the elements of this component and has found the institution tomeet the Commission’s requirements. The team has reviewed the elements of this component and has found the institution tomeet the Commission’s requirements, but that follow-up is recommended. The team has reviewed the elements of this component and found theInstitution does not meet the Commission’s requirements. The College does not offer Distance Education or Correspondence Education.15
Narrative:The College has a policy outlining regular and effective student contact. Faculty are aware oftheir responsibilities and their contact is monitored on a regular basis by academicadministrators. The College provides comparable student learning support services and studentsupport services. The institution has a verification process for students in distance educationcourses. The College has sufficient technology infrastructure to support distance educationstudents.16
Student ComplaintsEvaluation Items: The institution has clear policies and procedures for handling student complaints, andthe current policies and procedures are accessible to students in the College catalogand online. The student complaint files for the previous seven years (since the last comprehensiveevaluation) are available; the files demonstrate accurate implementation of thecomplaint policies and procedures. The team analysis of the student complaint files identifies any issues that may beindicative of the institution’s noncompliance with any Accreditation Standards. The institution posts on its website the names of associations, agencies andgovernmental bodies that accredit, approve, or license the institution and any of itsprograms, and provides contact information for filing complaints with such entities.(Standard I.C.1) The institution demonstrates compliance with the Commission Policy onRepresentation of Accredited Status and the Policy on Student and Public ComplaintsAgainst Institutions.[Regulation citations: 602.16(a)(1)(ix); 668.43.]Conclusion Check-Off (mark one): The team has reviewed the elements of this component and has found the institution tomeet the Commission’s requirements. The team has reviewed the elements of this component and has found the institution tomeet the Commission’s requirements, but that follow-up is recommended. The team has reviewed the elements of this component and found the institution doesnot meet the Commission’s requirements.Narrative:The institution has clear procedures for student complaints and has a systematic process for usingthis feedback for continuous improvement. The procedures are outlined in the College catalogand Student Handbook. Complaints are logged (and maintained) with the Senior Director ofStudent Affairs/Ombudsman and shared appropriately with concerned parties.17
Institutional Disclosure and Advertising and Recruitment MaterialsEvaluation Items: The institution provides accurate, timely (current), and appropriately detailedinformation to students and the public about its programs, locations, and policies.(Standard I.C.2) The institution complies with the Commission Policy on Institutional Advertising,Student Recruitment, and Policy on Representation of Accredited Status. The institution provides required information concerning its accreditedstatus.(Standard I.C.12)[Regulation citations: 602.16(a)(1))(vii); 668.6.]Conclusion Check-Off (mark one): The team has reviewed the elements of this component and has found the institution tomeet the Commission’s requirements. The team has reviewed the elements of this component and has found the institution tomeet the Commission’s requirements, but that follow-up is recommended. The team has reviewed the elements of this component and found the institution doesnot meet the Commission’s requirements.Narrative:Carrington College provides accurate, timely, and appropriate detailed information through itswebsite and its catalog regarding programs, locations, and policies. The website and catalog areeasy to navigate and information to students and the public is readily available. College andprogram accreditation status is available on the College website, in the catalog, and displayed inthe physical locations.18
Title IV ComplianceEvaluation Items: The institution has presented evidence on the required components of the Title IVProgram, including findings from any audits and program or other review activities bythe USDE. (Standard III.D.15) If applicable, the institution has addressed any issues raised by the USDE as tofinancial responsibility requirements, program record-keeping, etc. If issues were nottimely addressed, the institution demonstrates it has the fiscal and administrativecapacity to timely address issues in the future and to retain compliance with Title IVprogram requirements. (Standard III.D.15) If applicable, the institution’s student loan default rates are within the acceptable rangedefined by the USDE. Remedial efforts have been undertaken when default rates nearor meet a level outside the acceptable range. (Standard III.D.15) If applicable, contractual relationships of the institution to offer or receive educational,library, and support services meet the Accreditation Standards and have beenapproved by the Commission through substantive change if required. (StandardIII.D.16) The institution demonstrates compliance with the Commission Policy on ContractualRelationships with Non-Regionally Accredited Organizations and the Policy onInstitutional Compliance with Title IV.[Regulation citations: 602.16(a)(1)(v); 602.16(a)(1)(x); 602.19(b); 668.5; 668.15; 668.16; 668.71et seq.]Conclusion Check-Off: The team has reviewed the elements of this component and has found the institution tomeet the Commission’s requirements. The team has reviewed the elements of this component and has found the institution tomeet the Commission’s requirements, but that follow-up is recommended. The team has reviewed the elements of this component and found the institution doesnot meet the Commission’s requirements.Narrative:The audit reports for fiscal years ended June 30, 2018, 2017 and 2016 noted findings for differentlocations, some of which were repeat findings from the previous years which have not beenaddressed. The College has developed Correction Action Plans (CAP) to address these audit reportsand the visiting team recommends that the College continue to follow these plans through the changein ownership.19
Standard IMission, Academic Quality and Institutional EffectivenessI.A. MissionGeneral ObservationsCarrington College demonstrates its commitment to students through its mission. The MissionStatement, which was created in 2010, accurately describes its purpose, student population,types of degrees, and its commitment to student lea
Carrington College 8909 Folsom Blvd. Sacramento, CA 95826 This report represents the findings of the peer review team that visited Carrington College from Monday, October 14 - Thursday, October 17, 2019 . College is actively engaged in their local community, providing services such as dental clinics to
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